in zoho assist I would like to temporarliy go into view only mode
During a zoho assist remote support / remote control session, I would like an option to turn off control, and go into view only mode. Then later, turn back on control, all within the same session. (Many other remote login apps have this feature.) For
Capture hotkeys inside the remote session and allow file exchange via clipboard
Hi guys, assist is a really good app, and to become great it would be nice to have some features other vendors have in place and we take them for granted. For example, ScreenConnect, TeamViewer and others allow you to send hotkeys via the remote connection,
Tip #1- Remote support vs. unattended access: Contrasting two key concepts in tech assistance- 'Insider Insights'
Hello everyone! We, at Zoho Community, are excited to introduce Insider Insights, a new series where we will look into various aspects of remote support technology and how they might help you. We'll be sharing tips, methods, and insights acquired from
Not displaying a newly created window within an application
On a specific stock trading application (see image below), when a newly created full screen operation is invoked (File->New) oft times it is invisible (the mouse input is correctly routed to the new window but the hover over contents shows the invisible
Website Access Blocked (from one pc only) when attempting unattended access to any device
Hello From one of my laptops I cannot access any remote device using unattended access. A Zoho Assist error page didplays 'Website Access Blocked. See attached.
Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. This
Failures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho Assist
Unattended Access session confirmation exclusion list suddenly not working
As of Friday, the session confirmation exclusion list is not being respected. Instead all remote sessions are prompting for confirmation, including those in the exclusion list. For some of our critical shared machines this is a significant issue as the
security and safety for remote sessions
Describe how Zoho Assist provides a secure and safe environment for remote access. Describe how Zoho Assist complies with permissions to the remote session and how encryption keeps this information safe.
Unattended access of Zoho Assist with Slack Integration
Can we integrate Slack with Zoho Assist to enable seamless troubleshooting on Intune laptops without sharing admin credentials with users? Specifically, we'd like to 1. Integrate Slack with Zoho Assist 2. Allow technicians to access Intune laptops for
Preventing end-users from "Blocking Access"
Is there a way that we can prevent end-users from enabling the "Block Access" feature on Zoho Assist? We would like to Gray out that option.
Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
Unattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",
za_connect.exe on windows 7 won't run
When a client of mine goes to join.zoho.com on a Windows 7 and downloads the client program, za_connect.exe, and then runs it, they get this error: The program can't start because ClientSocket,al is missing from your computer. Try reinstalling the program
Unattended - Silent
How can I hide the tray icon / pop up window during unattended remote access for silent unattended remote access?
Unattended Computers gone
Hello, I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently. A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone). I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure out
Remote Screen Option to Black Out
Our support is financial support of our clients books and records. When we provide support, we are often asked to blackou the remote screen to avoid onlookers from seeing any private financial information. Is there a way for us to purposely blackout the remote screen while we are logged in remotely?
End user stuck on "initializing remote session"
For some reason as of this week all remote support sessions, whether sent by emailed link or when the session ID is entered into the pre-installed app, are getting stuck on a popup that says either "initializing remote session" popup and do not progress
Tip #34- How to Configure Proxy Settings for Unattended Access in Zoho Assist- 'Insider Insights'
Hey Zoho Assist Community! For those using Zoho Assist's Unattended Access feature, you may come across a need to configure your device through a proxy server. This setup is particularly useful if your network requires strict proxy configurations for
Zohoassist unattended not working with Ubuntu
We have a Intel NUC device running Ubuntu version 22.04.5 LTS. We installed Zohoassist unattended using the CLI commands. We are able to see the device on the Zoho assist portal. But the status of the device is hoping between Join and connect. Once we
Assist unattended access but remote confirmation
Hello, me and my company are looking for an alternative for TeamViewer and since we're already using Desk we wanted to first take a look at Assist. After testing a few things with unattended remote access, we came to the conclusion that it was missing
Tip #25- Enhancing security with confirmation prompts for remote sessions- 'Insider Insights'
Hello Zoho Assist Community! This week, we’re discussing how to enhance the performance of your remote sessions while ensuring security and transparency. In remote support sessions, ensuring your customer’s security and consent is crucial. One effective
Tip #33- Control and compliance: Utilizing session confirmation in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to bring you another helpful feature spotlight to enhance your Zoho Assist experience. This week, we’re diving into the Session Confirmation feature, which allows your remote customers to authorize access before
Zoho Assit Join Session Failed
Zoho Assist fails when trying to run a session on the remote users system. They are running Windows 10 with all updates installed. I have uninstalled re-installed Zoho assist. I have ran sfc /scannow, and the Dism commands and chkdsk /f. No corrupt files
Zoho Assist unattended session opens in browser instead of desktop app.
Hello, I have the Zoho assist desktop app installed and when I use it to connect to an unattended session the new connection will open in a web browser tab. The session used to open up in a new window from the desktop app. When I start a new user support
Unattended agent. Consent of the client connection.
After installing Unattended agent on the client computer, the default operator is able to connect to your computer at any time without notice on the opening session of the connection, which is a violation. The user should have the choice to allow or deny the connection request to connect.
Tip #32- Wake on LAN: Powering up your remote systems with ease- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you maximize your Zoho Assist experience. This week, we’re focusing on how to remotely boot up or power on a computer that’s turned off using the Wake on
Tip #31- Organize and manage devices like a pro with Zoho Assist’s Groups feature- 'Insider Insights'
Hello Zoho Assist Community! We’re excited to share some valuable tips and best practices to help you get the most out of Zoho Assist. This week, we’re focusing on how to enhance your unattended access sessions using the Groups feature. Imagine you’re
Tip #30- Simplify device management across multiple companies with Zoho Assist's Domains feature- 'Insider Insights'
Hello Zoho Assist Community! We love helping you get the most out of Zoho Assist by sharing valuable tips and best practices. This week, we're focusing on how to enhance your Unattended Access sessions using the Domains feature. Imagine you're managing
Microsoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this evening
Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.
Tip #29- Enhancing remote support with Locale Settings in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions with our Locale Settings feature. Say you
Tip #28- Fine-tune support sessions with Zoho Assist's Diagnostic Tools- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions. As a super admin, you have the ability
Planned EU Datacenter Maintenance on AUGUST 4th from 03:30 AM to 04:30 AM CET
Dear Customers, We are planning on running a migration to enhance our security posture and improve overall system performance. This maintenance is a crucial step in our ongoing efforts to ensure the highest level of security and reliability for our services.
Tip #27- Enhancing remote support: Using the technician info box for better protocols in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions.Imagine your IT support team frequently
Zoho Assist Login issue
Hi, I have receive the request on email to join Zoho assist but when i put all the information in it would not move further and browser gets hault ,i am facing this issue please help
Zoho assist unattended specify group when installing from command line
Hello, if I am installing Zoho Assist unattended agent from Intune or group policy, is it possible to specify the group the agent will be associated with on the command line? For example, the Intune deployment documentation says to use this command line
Configuration Manager Malware Detected Alert: Malware detection alert for collection: All Desktop and Server Clients
Hi all, today we are getting numerous, concerning anti virus alerts regarding the following: System Center Endpoint Protection has detected malware on one or more computers in your organization Collection name: All Desktop and Server Clients Malware Name:
Tip #26- Enhancing privacy with the blacken screen feature in Zoho Assist- 'Insider Insights'
Hello Zoho Assist Community! In this community, we love to share tips, tricks, and best practices to enhance your remote support experience using Zoho Assist. This week, we’re focusing on how to improve privacy during remote sessions. Maintaining privacy
Zoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.
Next Page