Ask the Experts - live Q&A discussion on Zoho CRM for Real Estate businesses

Ask the Experts - live Q&A discussion on Zoho CRM for Real Estate businesses



Hey everyone, 
 
It's been a while since we had an Ask the Experts session (ATE). So, we're excited to kick start this year's ATE with an industry-specific open house. A CRM solution is vital to any real estate business. The real estate industry is also one sector that widely uses Zoho CRM, all the way from managing and maintaining their business processes to streamlining sales, and automating most activities. 

21st May | 10:30 AM EDT - 2:30 PM EDT| 3:30 PM BST - 7:30 PM BST|

As a real estate agent, you leverage Zoho CRM to 
  • Manage thousands of properties, capture leads along with their requirements, and update them periodically
  • List properties, automatically match these properties with potential prospects, and generate relevant property recommendations when requirements are not satisfied
  • Monitor deals' status in the sales funnel, automatically raise commission invoices once the deals are closed, and track payments directly from CRM 
With these myriad of tasks comes so many challenges from effective property management, to automating the entire process. 

In this Ask the Expert session, Zoho CRM's Real Estate veterans and our active community enthusiasts, Chris, Pete, Mike, and Sara are coming together to answer your questions and engage in discussions about leveraging Zoho CRM for real estate businesses.

Note - This session not only welcomes questions across Zoho CRM for real estate, it is also a space for you all to engage and discuss anything CRM for Real Estate. If you don't have any questions to ask, feel free to simply join the discussion by commenting below with your experience in the RE sector or, suggest solutions/tips to comments left by your fellow users.
 
About the panel:

Chris Kiadii 
Chris is the co-owner of Atlanta Fresh Start, which began providing  pre-listing Home Services for property sellers in 2010, and developed into fostering a Strategic Partnership with Real Estate professionals and clients.

Pete English 
Pete has over 40 years of experience in the real estate industry as a commercial real estate broker. Pete's expertise revolves around CRM, Document Management, Imaging, Electronic Workflow and Enterprise Application Integration.

Sara Beam
Sara is the founder of Virago Ventures Inc and has more than a decade of experience in sales and business development. For the last five years, she has been specializing in implementing and optimizing Zoho CRM for various industries, including real estate businesses.

Michael Trow
Micheal Trow is a Zoho Community MVP and Founder of Alderbest Solutions which has been a Zoho Partner for the last 10 years, helping users improve productivity and results with their Zoho account.

To participate in this Ask the Experts session, feel free to follow these instructions -
 
- To ask your question, compose and post it as a reply to this post. You can either do this now and check-in when our experts are live or choose to do the same while the session is live. 
 
- Our CRM experts will be available to answer your questions here on Friday, 21st May, live between 10:30 AM EDT - 2:30 PM EDT| 3:30 PM BST - 7:30 PM BST| 8:00 PM IST - 12:00 AM IST  
 
- This is not a webinar but a forum-based discussion. It'll set to occur right here, in this thread. 

We also have exclusive ZUG meetups focused on Zoho CRM for real estate businesses and, if you are interested to be part of the Real Estate ZUG Cliq group to get instant updates, do fill out the form.

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