Issuing reconciling a bank statement

Issuing reconciling a bank statement

HELP! I'm trying to reconcile a bank statement.  The prior month reconciled perfectly. Beginning balance is correct yet I'm off by the same amount each time.  Both myself and my office manager, separately and together, have tried to complete this reconciliation with no luck.

What I discovered was the deposits were off in ZOHO by $2003.28 (even tho all deposits were accounted for and accurate) and withdrawals were off by $496.81 (again, even tho all withdrawals were accounted for and accurate). I calculated the numbers from the bank manually and they are correct.  I calculated the numbers that ZOHO has and it appears the addition/subtraction in the ZOHO reconciliation is wrong. 

ZOHO is telling me its my error. So I deleted everything and started over and still having the same issue.  Any suggestions?