Zoho CRM Community Digest - May 2024

Zoho CRM Community Digest - May 2024



This May, we shipped several features and enhancements requested by the Community. Dive in to learn more about them and explore the engaging conversations awaiting you in the Zoho CRM Community. 

Product Updates:


Buttons in Zoho CRM got an upgrade! You can now tailor buttons to specific layouts, adding more context and reducing clutter. Even better, buttons are now available for Zoho CRM portals. This extended functionality allows your customers to launch a pre-configured Kiosk from within the portal with a single click, taking customisation to a whole new level. Check out the announcement post for more details, complete with use cases to help you understand this update better. 
Zoho CRM's timeline has received a major makeover with some exciting new capabilities. We've extended the timeline view to three years, replacing the previous six-month limit, allowing you to see more of the record's history at a glance. This highly requested enhancement from our community doesn't stop there. You can now add notes directly to timeline entries for quick updates, filter events to zoom in on specific information, and even see email statuses — all within the timeline view. Check out this post to learn all about these enhancements.

Introducing Custom Email Field Support in Zoho CRM:

Zoho CRM now lets you send emails and sync conversations with email addresses added to custom email fields in Zoho CRM. This feature, in addition to the existing support for primary and secondary email fields, provides a more comprehensive email history across multiple email addresses within the CRM record. Supported for Leads, Contacts, Vendors, and custom modules, this feature is optional. Follow the steps in this announcement post to enable it for your CRM account. 

Introducing Lead History for Converted Leads: 

The timeline view stores the historical changes made to records, helping with the audit trail. Previously, lead history became unavailable once leads were converted to contact records, a major pain-point expressed by many of our community members. With the revamped timeline view, we have addressed this gap by making the lead history of converted leads accessible within the timeline view of the corresponding Contact, Account, or Deal record. This update is tied to the revamped timeline feature, which is being rolled out in a phased manner. For more details and updates on the availability of this feature, follow this announcement post. 

You can now customize the columns displayed in the Contact Roles section inside the Deals module of Zoho CRM. This update allows you to rearrange the information and choose which details are most important for your team to see quickly. Check the latest comment by @Anonymous User in this post for the specifics.

We've enhanced the integration capabilities of Zoho CRM and Zoho Projects. A new Client Configuration section has been added in the setup to ensure you're aware of how your project clients are mapped to CRM Contacts and Accounts. Alongside the previously supported modules (Contacts, Accounts, and Deals), we've now included support for additional Zoho CRM modules like Products, Cases, Quotes, Invoices and Campaigns. This enables seamless access to all project-related information across related CRM modules. Automatic field mapping ensures that relevant details from the source module are populated when you create a project, eliminating the need for manual data entry. Additionally, the permission management of this integration is now simpler. Check out the post for more details!

Enhanced Validation Rules: 

The recent enhancements to validation rules introduce much-needed flexibility, allowing for quick validation of data at the individual field level. You can choose to prevent saving or allow it with a prompt when a validation fails, and decide where error messages appear —either at the field level or at the top of the page. Additionally, validation rules now extended to lookup fields. Dive into the post to learn more in detail. 

Useful discussions:

Moving Mail Merge Templates Between Modules:
@Caroline wanted to change the module associated with existing Mail Merge templates in Zoho CRM. Check out @838536863@zohoclosedAccount.com's suggested workaround in this post: download the original template, import it to the required module and re-map the merged fields. 

Mailchimp Extension for Zoho CRM:
Use this extension to seamlessly sync your campaigns and subscribers in Mailchimp with Zoho CRM. Send personalised emails based on your customers' interests and trigger email Campaigns with automated workflows based on CRM actions. To learn more about this extension, check out this post!

Enabling Clients to Update Data and Track Progress in Zoho CRM: 
@Salmaswco wants their clients to fill out a form in Zoho CRM, fetch previously filled data, review and update details, and track their progress over time. Depending on the depth of the requirement, this can be done natively in CRM using customer portals or by integrating with Zoho Forms or Survey. Check out this post for suggestions from @Anonymous User and @Amy on how to make this work. 

Auto-Send Emails to Deal Contacts on a Monthly Basis: 
@Pam wants to send recurring emails every month to Deal contacts based on specific criteria. They figured out that Workflow rules are the way to go for this but needed some reassurances on whether they are doing it the right way. @Anonymous User and @Anonymous User provided some pointers to reassure them and added more details to it in this post.

Automating VAT Calculations for Quotes:
@Coen | Heative was struggling with manually setting the VAT on quotes each time. which lead to sending incorrect quotes to their customers when missed. Check out @Ishwarya SG's suggested solution in this post to add an aggregate field that automatically rolls up the VAT values from individual products to the quote. 

Functions: 

Automatic Field Updates Between Contacts and Deals Module:
@Tyler Christie sought a way to automatically update select fields in deal records whenever related fields are updated in the Contact module. In the discussion thread, @Hugh Marshall provided a Deluge script function to achieve this. Tyler even shared an enhanced version of the code that allows mirroring multiple fields at once. Check out the post to learn more!

Chain Workflows in Zoho CRM: 
@Oscar brought up an interesting use-case that involves two workflows working in tandem. The first workflow triggers a field update in the Contacts module whenever a Deal is marked as "Closed Won". This in turn triggers the second workflow from the Contacts module to send an email to Deal Contact. They got it all right except for a parameter that needs to be added in the Function code to make the output of the first workflow trigger for the next one. Check out the solution, shared by @Vigneshwaran K and @Ishwarya SG in this post.

@Reynald needed help integrating their website with Zoho CRM. They were unsure of specific API details such as the URL, API Key, client ID, etc., as well as how to integrate them. @Ishwarya SG suggested using Zoho APIs to push website information to the CRM and shared the API documentation. Meanwhile, @Bhoomi Joshi explained the steps to generate the required credentials. Join the discussion to learn the process. 

Automatically Count Emails Open for Lead Engagement Tracking:
@Antonio wanted to track lead engagement with emails sent through mass emails. He needed a way to increment a numeric field each time an email is opened. Check out @Vigneshwaran K's response in this post, which provides an API-based solution to achieve this. 

Prevent Editing In Lookup Fields: 
@kparikh44444 wants to make a lookup field in a subform with the Deals module as read-only once the deal reached specific stage. They had successfully made other fields read-only using client scripts but were stuck with the lookup field. Check out this post for the script provided by @Hugh Marshall to achieve this requirement.

Auto-fill Time Zones Based on Postal Codes:
@K-CRM wants to populate the Time Zone field for Contacts automatically and Leads. Their goal is to send bulk emails to these Contacts/Leads at the beginning of their local day, and wanted to know if this can be done using their client's Postal Code. Check the solutions shared by @Vigneshawaran K and @Haiku Technical Support in this post.

Hiding Custom Based on Lead Stage: 
Revisiting an old discussion on hiding/disabling the convert button unless the lead reached a specific stage, @Dan had a similar requirement with a custom button but wanted it to work without reloading the page. @Hugh stepped in with a solution, prompting @Dan to post a glowing tribute for Hugh, quoted below! 
Check out this post for an interesting discussion.

Kaizen: 

Kaizen#136 - Zoho CRM Widgets using ReactJS:
Learn how to create custom widgets for Zoho CRM using frameworks like ReactJS. check this post for step-by-step instructions on setting up the project, including installing, creating, building and packaging the widget for Zoho CRM. 

Kaizen #137 - Lead Conversion using Zoho CRM APIs: 
Learn how to leverage Zoho CRM APIs to convert Leads into Contacts, Accounts, and Deals while avoiding duplicate records in this post. 

Kaizen #138 - How are Widgets used in Zoho CRM Settings?Interested in learning more about Widgets in Zoho CRM? Check out this Kaizen post for an interesting use-case on how to leverage Widgets to make your Knowledge Base resources accessible right within CRM. Don't forget to explore the recommended reads section at the end of this post to learn more about Zoho CRM Widgets. 

Thank you for taking the time to read this month's round-up. Keep tabs on the digest every month for the latest ideas and discussions. Stay tuned and engage in the forums to be included in the next month's digest. Have a wonderful month ahead!

    • Sticky Posts

    • How to reach the official Zoho Support channels and avoid fake ones.

      Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers

    • Function #35: Close all tasks associated with a lead and create a new task.

      Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just

    • Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

      <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,

    • Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

      Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical

    • CRM Hack #2: Automate sending of birthday greetings to your customers.

        Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,

    • Recent Topics

    • Revenue Management: #7 Revenue Recognition in Construction & Real Estate Industry

      If you are in the construction or real estate business, you are used to long project timelines and progressive invoicing to keep up with your billing. But when does revenue get recognized? Will it happen when the contract gets signed? At different milestones

    • TikTok (and other social platform) Messages and comments of the past

      When I link a social channel, Zoho will show in "Inbox", "Messages" and "Contact" sections the interaction done in the past? (comment, messages...)

    • Restrict Employee mail deletion

      Dear Zoho, Is there a way where i can restrict my employees to delete any mails from their account

    • 554 5.1.8 Email Outgoing Blocked.

      Hi guys, I just singed up for mateusz.nowicki@zoho.com mail and I can't send any mails.. Why? Everytime I try to send something I got error like the one in the screenshot. Please, help me.

    • Zoho IP blocked by SpamHaus

      ERROR CODE :550 - 5.7.0 Your server IP address is in the SpamHaus SBL-XBL database, bye

    • File Upload in Creator's Subfrom

      Hello Sir/Madam, Here is a Problem......... Scenario: In CRM One Custom Module (Payments) have one File Upload Field now we have to Upload that File into Creator's Custom Form (Documents) have one Subform (Documents) in Document Upload Field using Deluge

    • Trigger workflow base on email clic

      Searching the help and forum, I see that there were workflow trigger rules based on email. But now, I can't find this type of trigger when I create a custom workflow. What I'm looking for would be to automate the sending of an email for a new prospect,

    • Bigin Form Acknowledgement

      How to troubleshoot and find out why form acknowledgement is not sending emails after form submission?

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Ever since the new Android App udpates notifications are not working

      notifications are not working for the app is its closed I followed the tutuorial to the notificaction fixed and everythig seems to be right but notifications are not workig

    • Zoho Analytics & Zoho Desk - but not all desks

      I have several desks in our company and one of those is used by our HR department. I want to bring through the data to the shared Zoho Analytics workspace - except for the HR desk. Can this be excluded at data import stage ?

    • Incoming Emails Not Showing Up in Zoho Inbox

      Hi - I have my Zoho email account set up to forward a copy of all incoming emails to a secondary Gmail address, whilst retaining the original email in the Zoho inbox. However, all my incoming emails are currently not showing up in my Zoho inbox, so I'm

    • Unable to Create Zoho Booking via the Book Appointment API

      Its giving the below error {     "response": {         "errormessage": "Error setting value for the variable:customer_details\n null",         "status": "Error"     } } Request: POST Url: https://www.zohoapis.in/bookings/v1/json/appointment attached Zoho-oauthtoken

    • SHEET - Send email when a cell changes

      I would like to create a custom function for Zoho Sheet that triggers when a paticular cell changes to a specific value. This would result in sending an email to a recipient (this would be an address that remains the same and included in the script). Example: = IF(N4= "Drafted", <>EmailFunction) 1)     Cell N4 changes to "Drafted" 2)    Email is sent to recipient            or alternatively 3)    Post to chat channel I have found the Custom function editor in Sheet. I am not bad at scripting, but

    • 【開催報告】 福岡 ユーザー交流会 2025/8/8（金）

      皆さま、こんにちは。コミュニティチームの中野です。 8/8（金）に、福岡 ユーザー交流会を開催しました。 本投稿では、その様子をお届けします。当日の登壇資料などもこちらに共有しますので、参加できなかった皆さまもご参照ください。 今年初の開催となる福岡 ユーザー交流会では、CreativeStudio樂合同会社 前田さんによるZoho CRM / Sign / Survey の事例セッションのほか、 Zoho社員セッションでは、Zoho Forms の活用法を解説。 さらに、「見込み客・顧客データの管理/活用方法」をテーマに参加者同士でZoho

    • no me llegan los correos a Zoho mail

      No puedo recibir correos pero sí enviarlos, ya hice la modificación de MX y la verificación de teléfonos, qué es lo que ocurre? gracias

    • Error: Invalid login: 535 Authentication Failed

      I have used zoho with nodemailer. const transporter = nodemailer.createTransport({ host: 'smtp.zoho.com', port: 465, secure: true, auth: { user: 'example@example.com', pass: 'password' } }); While sending the mail, it shows the following error: Error:

    • Zoho Renewal

      Hello, If I am not going for zoho email renewal. will i get back my free zoho account? and if yes then is it possible to get back my all free user. how many user get back 10 or 25?

    • Not reciving emails

      Apparently i cannot recive emails on my adress contact@sportperformance.ro I can send, but do not recive. The mail i'm trying to send from mybother adress gets sent and doesn't bounce back... but still doesn't get in my inbox. Please advise

    • Not receiving MailChimp verification e-mail

      It seems that their verification e-mails are blocked. I can receive their other e-mails, but not their verification of domain ownership e-mail. I've checked and double checked how I typed the e-mail, using different e-mails (my personal e-mail can receive it), white listing the domain and all that is left is for the IP's to be white listed, but I don't have that power.  If a staff member could take a look at this -> http://mailchimp.com/about/ips/ And perhaps white list them for me, that would be

    • Creating my 2nd email account

      After creating my first email address, I decided to get another email address. I would like to use this new address as the primary address too. I don't know how to set it up there doesn't seem to be an option for that

    • Cannot - create more email account - Unusual activity detected from this IP. Please try again after some time

      Hello, I come across the error message in Control Panel. Unusual activity detected from this IP. Please try again after some time and i cannot create any more users We are an IT company and we provide service for another company Please unlock us.

    • "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain"

      Good day. When I try to send mail through ZOHO mail I get the following error : "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain" I need help with this. My zohomail is : @eclipseweb.site Thank you,

    • Transfert de domaine pour création des comptes emails

      Bonjour , je ne parviens point à créer des mails avec le domaine 'raeses.org' suite à la souscription du domaine auprès d'un autre hébergeur, dont j'ai fait la demande du code de transfert qui est le suivant : J2[U8-l0]p8[ En somme, attente de l'activation

    • Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

      Kindly help me resolved this issue that i am facing here.

    • How are people handling estimates with Zoho inventory?

      We are often using Zoho Books for estimates that then get converted to invoices within Books. We would like the sales team to migrate entirely to Zoho Inventory and no longer need to use Zoho Books so that they are only on one system. How are people managing

    • Relative Date Searches

      Currently in the search options, it has "date", "from date" and "to date". I think it would be great if there were options like "date greater than x days ago" and "date less than x days ago". I realise that as a once off you can just use the existing

    • Performance is degrading

      We have used Mail and Cliq for about three years now. I used to use both on the browser. Both have, over the past 6 months, had a severe degradation in performance. I switched to desktop email, which appeared to improve things somewhat, although initial

    • Ask the Experts 23: Customize, utilize, and personalize with Zoho Desk

      Hello everyone! It's time for the next round of Ask the Experts (ATE). This month is all about giving Zoho Desk a complete makeover and making it truly yours. Rebrand Zoho Desk with your organization’s details, customize ticket settings based on your

    • Dear Zoho CEO: Business Growth is about how you prioritise!

      All of us in business know that when you get your priorities right, your business grows. Zoho CRM and Zoho Books are excellent products, but sadly, Zoho Inventory continues to lag behind. Just this morning, I received yet another one-sided email about

    • Payroll In Canada

      Hi, When can we expect to have payroll in Canada with books 

    • Please review and re-enable outgoing emails for my domain

      Hello Zoho Support, I have recently purchased a new domain and set up email hosting with Zoho. However, my account shows "Outgoing Email Blocked". I am a genuine user and not sending bulk/spam emails. Please review and re-enable outgoing emails for my

    • Payroll without tax integrations (i.e. payroll for international)

      It seems as though Zoho waits to develop integrations with local tax authorities before offering Zoho Payroll to Zoho customers in a country. Please reconsider this approach. We are happy Zoho Books customers, but unhappy that we have to run payroll in

    • goingout e mail block

      info@ozanrade.com.tr

    • Incoming mails blocked

      Zoho User ID : 60005368884 My mail Id is marketing#axisformingtechnology.com .I am getting following message "Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts. Click here to get unblocked." Please

    • Assistance Needed: Ticket Status Not Updating and Sorting by Last Customer Reply in Zoho Desk

      Hello, I’m facing two issues in Zoho Desk that I’d like your guidance on: Ticket Status Not Updating: When a customer replies to a ticket, the status does not change to Reopened. Instead, it remains in Waiting on Customer, even after the customer’s response

    • Configuring Email Notifications with Tautulli for Plex

      Hi I'm new to Zoho. I am from Canada and I have a I use a web based application called Tautulli for Plex that monitors my Plex media server. It also sends a newsletter to my followers. To set this up they require a "From" email address., a smtp server

    • Is there a way to automatically add Secondary Contacts (CCs) when creating a new ticket for specific customers?

      Some of our customers want multiple contacts to receive all notifications from our support team. Is there a way to automatically add secondary contacts to a ticket when our support team opens a new ticket and associates it with an account? This would

    • How to Set Up Zoho Mail Without Cloudflare on My Website

      I'm having some trouble with Cloudflare here in Pakistan. I want to configure Zoho Mail for my domain, but I'm not sure how to set it up without going through Cloudflare. My website, https://getcrunchyrollapk.com/ , is currently using CF, but I'd like

    • Spam is Being Forwarded

      I am filtering a certain sender directly to the Trash folder. Those messages are still being forwarded. Is this supposed to happen?

    • Next Page