Zoho CRM Community Digest - September 2025 | Part 1

Hello Everyone!

September's Here! Before we jump into product updates, and community highlights, here's a quick spotlight!

Zoho has launched a Professional Sales Rep Certification course on Coursera, tailored for sales professionals to strengthen their CRM and sales skills. The program covers CRM fundamentals, sales strategies, automation, and real-world CRM scenarios, helping you build both practical experience and recognized credentials. Check out the post to learn more and enroll.

With that exciting news covered, it’s time to dive into this month’s product updates and see what our community has been discussing.

Product Updates: 

Cadences Now Support WhatsApp Follow-ups!

You can now add WhatsApp messages as follow-ups in your Cadences. Choose from pre-approved templates like payment reminders, offers, or feedback requests, and schedule them just like emails or calls. This feature is available for the Leads and Contacts modules. We’ve also introduced combined limits for all follow-up types, allowing you to decide how many emails, calls, tasks, or WhatsApp messages to include in a Cadence.The Cadences limit per module has been increased to 70, with no individual follow-up limits, providing greater flexibility. Permissions for Cadences are now separated from “Manage Automation” for improved control. An add-on option is now available to extend usage without changing your subscription plan. Take a look at this post for more details. 

Zoho CRM Mobile Gets Sleek Updates!

We've introduced some cool new features for the mobile app,including customizable home page widgets and field tooltips that provide helpful guidance while filling fields. You can now update your user profile image directly from the iOS app, something that was previously only possible through the Zoho CRM web app. These updates make the mobile experience more informative, personal, and engaging. Check out the post for more details and a closer look at how these features enhance your mobile CRM experience.

Enhanced Data Export Features Now Live

Zoho CRM now gives you more control when exporting data. Supported enhancement include option to export in .xlsx format, choosing your character encoding while downloading as CSV files, and select exactly which records you want to export instead of full modules. These updates let you export data directly from a module page with more control and convenience. Check out the post for the full breakdown.

 

Quick Wins: 

Mass Email Count Mismatch? Here’s How to Track the Missing Sends:

@Bill noticed a discrepancy in his campaign stats and wanted to find out which emails weren't sent. While Sent Email Statistics shows overall metrics like opened, clicked, and bounced, it doesn’t list unsent emails individually. To identify them, @Sunderjan suggested using advanced filters to sort records by Email Status   --> “Not Sent”. This lets them quickly see which contacts didn’t receive the email and take quick action or resend if needed. @Sunderjan has also shared a screenshot in the post to guide you through setting up this filter. Check it out for reference!

Track Daily Note Creation in Zoho CRM:

@Kaamil Ajani wanted to know if there’s a way to see how many notes are created each day in Zoho CRM. The good news: you can! Check out the post for the solution shared by @Ishwarya!

Developer Corner: 

Filtering Future Events: The COQL Way

@Simon wanted to retrieve only upcoming events using Zoho CRM’s API but found that their query returned all events instead of just future ones. To fix this, @Sunderjan suggested using Functions to get the current date and time, then fetching records from the open Meetings custom view or use the COQL query API for greater control. The post also covers how to set the timezone offset (for example +05:30) to ensure results align with your local time zone. A must-read post for anyone exploring how Zoho CRM APIs and filters work behind the scenes!

Search Records Under Approval

@Arbaz wanted to know how to fetch both approved and pending approval records using the searchByCriteria API in Zoho CRM. Since the default method only retrieves approved records, @Sunderjan suggested calling the API with the parameter approved=both in the URL. This lets you view records in both statuses at once. Check this post for the shared code and full details. 

Updating Recurring Tasks

@Marco wanted to make CRM tasks repeat every year using the Recurring_Activity field, but ran into  an “invalid recurrence pattern” error. The problem was with how the repeat rule was written. @Sunderjan posted a solution clarifying that recurrence details must be passed as an object containing RRULE, DTSTART, and UNTIL, as these parameters are mandatory. While tasks can be set to repeat annually, it’s currently not possible to set the end date to “Never” since UNTIL must be specified. Check out the post for the working code and full details.

 

Downloading Images from Zoho CRM Image Upload Fields

@Albert wanted to create a button in Zoho CRM to download all images stored in an image upload field for each record. Initial attempts using Deluge, client scripts, and widgets didn’t work, but Zoho MVPs @Bhoomi and @Hugh stepped in to help. @Bhoomi suggested using the API embedded in a button to download the images from the field, while Hugh provided a working Client Script that dynamically builds image download URLs from the record’s API data. After testing, @Albert confirmed that the final script worked perfectly. Check out the post for Hugh’s working code example and try it yourself.

Kaizen:

Answering Your Queries!

(Kaizen #206) - Displaying Related Purchase Orders from Zoho Books in CRM Deals using Queries

 

This post explains how to display related Purchase Orders from Zoho Books within CRM Deals using the Queries feature. The key idea is to create a custom field in Books called CRM Deal ID to link each PO to its respective deal. By setting up a REST API Query and adding it as a related list in CRM, users can view all connected POs directly under a deal. The author also suggested automating this process with a Deluge function or Zoho Flow to maintain real-time sync between CRM and Books.

(Kaizen #207) Advanced Queries using COQL API: 

This Kaizen post goes beyond the basics of COQL, showing how it can fetch complex data using filters, joins, and sub queries, all in a single query, eliminating the need to juggle multiple APIs. It explores real-world scenarios such as filtering deals based on account attributes, identifying missing relationships, and combining multiple sub queries for richer insights. If you want to perform deeper CRM analytics or streamline data fetching across modules, this post is a must-read to level up your developer skills.

And that’s a wrap for this fortnight’s Zoho CRM Community Digest. 

Caught something cool we missed? Or have a favorite from this edition?

Drop it in the comments! We’d love to hear from you. We’ll be back in two weeks with more updates and community gems. 

Until then, stay tuned!

• Topic Participants

• Swetha S

  

• Sticky Posts

• How to reach the official Zoho Support channels and avoid fake ones.

  Dear Customers, Thanks a lot for choosing Zoho! Our applications are built to help achieve your day-to-day business goals. We are committed to engaging with you, to understand and develop solutions that enhance your productivity.  We are happy and ready to help you use our services effectively. Understanding and avoiding fake support Just like using popular bank names and financial applications for phishing purposes, using Zoho and claiming to be providing Zoho Support or services with false numbers

• Function #35: Close all tasks associated with a lead and create a new task.

  Welcome back everyone! Last week, we learnt how to close all tasks of a deal depending upon the deal stage. This week, let's look at a custom function that lets you close all of the tasks associated with a lead while simultaneously creating a new task, like when you need to halt all progress towards a lead while the lead is not available at the moment but create a reminder task. Business scenario: The success of a company, in one way or another, is determined by the leads it gets. Each lead is just

• Zoho CRM Webinar - Redesigning Daily User Experiences with Canvas

  <br> Your users across roles use the CRM for day-to-day tasks that are necessary. Whether they perform their tasks on time, the right way, or at all depends on a lot of factors, including User Experience. Many businesses struggle with rigid layouts,

• Join us at the Canada ZUG Meetup: What’s New in Zoho CRM

  Hello Zoho Community! Start your year with fresh insights into Zoho CRM’s latest updates and tools. Whether you're a CRM beginner or a experienced user, this meetup is crafted to help you optimise your processes and leverage new features. Explore practical

• CRM Hack #2: Automate sending of birthday greetings to your customers.

    Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,

• Recent Topics

• Quickly send emails and sync conversations with custom email addresses in CRM

  Editions: All editions DCs: All DCs Release plan: This enhancement has been released for customers in all DCs except IN and US. We will be enabling it for IN and US DC customers soon. [Update on 22 May 2024] This enhancement has been released for all

• Zoho製品と生成AIツールの活用について

  いつもありがとうございます。 弊社では、Zoho Oneを契約し、CRMを軸として、見込み客の管理から商談、その後の受注や請求の管理、サポート業務（Desk）、業務データのレポーティング（Analytics）などを行っております。 Zohoサービス自体には、Ziaというツールが搭載されているかと存じますが、それ以外の外部の生成AIツールと連携した活用などもできるのでしょうか？具体的には、CopilotなどがZohoに登録されているデータや情報を見て、対話型で必要なデータを提示してくれたり、商談や蓄積されたメモなどを分析してユーザが知見を得られるような活用ができないか、と考えております。

• Work with Contacts who use multiple Emails / Manage obsolete Email addresses without loosing Emails in Context

  Hello List Work with Contacts who use multiple Emails Only after 1 week in using Zoho CRM productively we have contacts which randomly use 2 different email addresses. From the concept I've understood that Zoho CRM offers two email fields which are recognized

• New Field in CRM Product Module Not Visible in Zoho Creator for Mapping

  I created a new single-line field in the Products module in Zoho CRM. Zoho CRM and Zoho Creator are integrated, but the newly created field in CRM is not visible in Zoho Creator when I try to map fields.

• Microsoft Teams now available as an online meeting provider

  Hello everyone, We're pleased to announce that Zoho CRM now supports Microsoft Teams as an online meeting provider—alongside the other providers already available. Admins can enable Microsoft Teams directly from the Preferences tab under the Meetings

• I want to subscribe 1 professional user but the email only 250 per day?

  When I subscribe 1 professional user, I am only able to send 250 email per day? So less? Or is it typo, 2500 rather than 250? Any sale agent or friends can clear my doubt? Thank You

• How to add a % Growth column for year-over-year comparison (2024 vs 2025)

  Hello, I am trying to build a monthly revenue comparison between 2024 and 2025 in Zoho CRM Analytics. My current setup is: Module: Deals (Affaires) Filter: Stage = Closed Won Date field: Closing Date Grouping: By Month Metrics: Sum of Amount for 2024,

• How do you map a user picklist field to another user picklist field.

  In Zoho Projects, I'm trying to map a custom field (user picklist) in Task Details to a field (user picklist) in the Project Details. How do you get the two to map to each other? This is what I currently have that works for my other fields but doesn't

• Explore Competitive 3D Scanner Prices at Protomont Technologies

  The genesis of Protomont Technologies emerged from the collaborative efforts of the founders in 2019, both the founders shoulder an enormous experience in the world of 3D Printing. Protomont Technology aims to craft your vision with creativity, empowering

• New and improved API resources for Zoho Sign Developers

  Hello, Developers community! We know that for you, an API's real value depends on how quickly, easily, and reliably you can integrate the it with your application. That's why we're excited to talk about the recent improvements to our developer resources,

• Project Approval Process Workflow

  Issue: When a new Project is created, there is lack of process/workflow that provides their manager a process to approve or review. Suggestion/Idea: Similar to “Workflow”, we need “Workflow” ability at Project level, where based on the criteria of the

• Marketing Tip #5: Improve store speed with optimized images

  Slow-loading websites can turn visitors away. One of the biggest culprits? Large, uncompressed images. By optimizing your images, your store loads faster and creates a smoother shopping experience leading to higher sales. It also indirectly improves SEO.

• Why can I not choose Unearned Revenue as an account on items?

  Hello, I do not understand why we don't have the ability to code an item to unearned revenue. It is not an uncommon situation to have in business. I understand that there is the Retainer invoice as an option, however that doesn't really work for us. Our

• Form Submission Emails

  Is there a current delay with submission emails being sent? We've had 10-20 forms completed today but only a handful of emails.

• Rules not working properly

  I created a rule to display certain fields on certain states. But it seems to be not working. It hides the fields even when I selected California, (which is a state that should show the fields when selected)

• Notebook font size issue

  If I copy something from somewhere and paste it in my notebook, the font size becomes smaller.

• Sign in process is beyond stupid. I'd rather plug my phone into USB and copy files than sign in to this POS.

  792 clicks and fields to fill in just to get into a 3rd rate app is too stupid for me.

• cant use mail API

  I have generate Auth token from https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoMail/ZohoMailApi&EMAIL_ID=Zoho Mail Username or Email ID&PASSWORD=Your Zoho Mail Password and get the token but when i use that token on http://mail.zoho.com/api/organization/

• Ampersand in URL parameter // EncodeURL does not work

  Hi Zoho, I have a url link with a parameter. The parameter is including ampersand in some cases (Can be "H&M" or "P&I") When trying to use %26 instead of "&"  (the result I get using EncodeURL()) I get H%26M instead of H&M in the parameter field. How can I solve this? Thanks! Ravid

• how can we create in zoho crm a new contact when the looup does not find a similar existing one

  In forms/integrations/zoho crm / ne w record tab, contact name is to be mapped with my form contact name. When I go in biew edit/lookup configuration, I don t get the options (help dedicated page simply repeat the same info you get in the app) and does

• Directory Websites

  Directories are a good website category to gain search engine traffic. Directories for a professional service category as an example can help their members in search results over their individual website. It would be nice to have a directory template

• Manage Task on Mobile

  How do we manage our task on mobile devices? It seems that there should be a standalone mobile app to handle the new task features. The new features released in regards to Task management are great by the way! Now we need to bring that all together in

• Set Default Payment Method & Default account

  Hi, I would like to know how to set the default payment method and default bank account when recording payments in zoho books. At present we have to change these fields everytime we record a payment, which leads to potential error and as we have a very

• Customer Portal on Zoho Desk

  Hi, I'd like to know more about the items below I found when setting up the Customer Portal on Zoho Desk. Could someone help me explaining these in details? Especially the 2nd and 3rd point. Thanking you in advance! Permissions Customers can sign up for Customer Portal Customers can view tickets of their organization (contacts) Customers must register to access Customer Portal Display Community in Customer Self Service portal

• Computer Showing Offline in Unattended Access

  I have a computer that was connected to the internet but showing offline in Assist. I tried uninstalling the program and deleting it from Zoho Assist the reinstalling and it still does not show up. I have been a user for several months and am not pleased with the lack of connectivity with Assist. If this continues I will have to find another product. The computer I reinstalled it on is not even showing up in Assist now. The name is NYRVLI-PC. Thanks

• Zoho CRM Portal Error

  Hi, We’re experiencing an issue with the Zoho CRM Portal. When we try to access it, we receive an HTTPS connection error: net::ERR_CERT_COMMON_NAME_INVALID. If we proceed past that, we then get a 400 Bad Request error. Could you please help us resolve

• Integrating Zoho CRM EmbeddedApp SDK with Next.js — Initialization and Data Fetching Issues

  You can get an idea from my code I have given in end: First, I worked on a React project and tried the same thing — it worked. My goal was to import the Zoho script and then load contacts using the Zoho Widget SDK, which was successful in React. Now,

• monetizing the courses

  Can I add a price for course enrollment ?

• Can we add zoho books features like invoices estemates etc on our zohocommerce website. When our customer login with their account they can able to see all books features in one place on zohocommerce?

  Can we add zoho books features like invoices estemates etc on our zohocommerce website. When our customer login with their account they can able to see all books features in one place on zohocommerce?

• Copy paste from word document deletes random spaces

  Hello Dear Zoho Team, When copying from a word document into Notebook, often I face a problem of the program deleting random spaces between words, the document become terribly faulty, eventhough it is perfect in its original source document (and without

• Taxes for EU B2B Transactions

  Currently, ZC doesn't seem to have a procedure for validating VAT numbers of businesses purchasing in another EU state, and removing local VAT is valid. This is essential for all inter EU B2B trade.

• Unable to Receive Emails on Zoho Mail After Office 365 Coexistence Setup – Error: 553 Relaying Disallowed

  Hello, My domain name is bigniter.com, and I’ve been using Zoho Mail as my email service provider without any issues. Recently, I followed the steps outlined in the Zoho documentation to enable Coexistence with Office 365: 🔗 https://www.zoho.com/mail/help/adminconsole/coexistence-with-office365.html#multi-server

• CRM Related list table in Zoho analytics

  In Zoho Analytics, where can I view the tables created from zoho crm related lists? For example, in my Zoho CRM setup, I have added the Product module as a related list in the Lead module, and also the Lead module as a related list in the Product module.

• Candidate Registration/Invitation

  It would be great to include the 'invite' candidate functionality into some of the automation functions - ether through a custom function trigger or webhook or accessible through an email template.  Currently there is no way to add this functionality into any workflows or blueprint steps which, I find limits the ability to invite candidates to engage with us directly through our candidate portal. 

• [Free Webinar] Learning Table Series - Creator for Infrastructure Management | A Partner-driven collaborative session

  Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. About the Learning Table Series The Learning Table Series is a free,

• Where we can change the icon in social preview

  Hi, we changed our logo, and the image that appear in preview (ex : when we post a appointment link somewhere) is still our old logo. I did change our logo in the org setting. https://bookings.zoho.com/app/#/home/dashboard/settings/basic-info?clview=false

• I have error AS101 when I try to add paypal@mydomain.com to Zoho

  Please help me with this. I tried to call the help line 4 times but don't get any response.

• VAT on Multiple Expenses

  Firstly, might I say I am based in Ireland, and I'm not an accountant, and therefore my understanding of procedures could be somewhat limited. Scenario. An employee pays for items throughout a month, and therefore their claim for expenses includes multiple items - some of the items are VAT deductible (eg, an IT product) and some are not (eg, a client lunch). Discovery The odd thing in ZBooks, is that whilst it seems possible to add a VAT rate to a one-off item of expense, it is not possible to add

• Problema Verificacion con proveedor NIC.AR

  No puedo realizar la verificación del correo, he seguido los pasos indicados y configurado los MX. Y no puedo verificar el correo. He leido en el foro que otros han tenido el mismo problema. Alguno pudo solucionarlo?

• Agent assignment filter?

  Godo day, We are starting to play with FSM to see if it's going to work for our needs. Now so far we have found that it's very restrcitve in the field department you you have layout rules or can't even hide fields depending on the users roles. We can't

• Next Page