Ask the Experts 17: Elevate Customer Communication With Multichannel & Instant Messaging

Hello Everyone,

Get ready for the opportunity to interact with Zoho Desk specialists! This month, we’re diving into Multichannel Operations, helping you manage customer interactions across various platforms seamlessly. 

Why Join?

Customers reach out through multiple channels: Email, Phone, Chat, Instant Messaging, Social Media, and Feedback Widgets. Managing all these on a single platform with Zoho Desk enables agents to respond quickly and effectively.

However, handling real-time challenges in multichannel operations can be complex. That’s where we come in!

Key Topics We'll Cover:

• Email & Telephone Support
• Live Chat & Instant Messaging
• Social Media Management
• Feedback Widgets

​

How to Participate?

Join our text-based discussion and get expert answers to your questions!

You can drop your questions in the comments to this post. Our experts will respond to you during the live session. You can continue the discussions during the live session by replying to their response within the same comment thread. 

Kind Note 

No registration or sign up required!

​

Live Expert Availability

Our specialists will be available on February 27, 2025, between 9:30 AM and 7:30 PM GMT to answer all your queries.

Corresponding Live time slots for different time zones:

• PST: Feb 27, 2025,  01:30 AM - 11:30 AM
• CET: Feb 27, 2025, 10:30 AM - 08:30 PM
• GST: Feb 27, 2025, 01:30 PM - 11:30 PM
• IST: Feb 27, 2025,   03:00 PM - 01:00 AM (Feb 28, 2025)
• AEDT: Feb 27, 2025, 08:30 PM - 04:30 AM (Feb 28, 2025)

Take advantage of this opportunity to learn, discuss, and enhance your customer service operations with Zoho Desk! 

Regards, 

Zoho Desk Team

• Topic Participants

• Lydia | Zoho Desk

  

• Minoru Katsumata

• Jason

• renata.schindler

• 浩 杨

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