Optimize your Knowledge Base for better visibility by allowing search engine crawling and indexing

Optimize your Knowledge Base for better visibility by allowing search engine crawling and indexing

All you need to know about no-follow and no-index in KB.


What are article crawlability and indexability?  

Crawlability and indexability are vital for making an article visible and accessible to search engines. When a search engine crawls an article, it reviews the site's content to assess its topic and relevance to specific search queries. If a site lacks crawlability, meaning search engines struggle to scan it effectively, the content will not be indexed and will consequently not appear in search results.
 
Additionally, a site’s content must be appropriately optimized for search engine crawlers, allowing it to be indexed accurately and appear in relevant search outcomes. Ensuring every article is crawlable and indexable can significantly enhance its visibility and improve its search engine rankings.

How do you block search indexing?

There are two methods to apply the no-index directive: using a <meta> tag or via an HTTP response header. Both methods achieve the same result, so select the one that suits your website and content type best. Additionally, you can pair the no-index directive with other indexing rules. For instance, you can combine a no-follow directive with an index like this: <meta name="robots" content=" index, nofollow" />.
Quote<meta> tag 

To prevent all search engines that support the no-index rule from indexing a page on your site, place the following <meta> tag into the<head> section of your page:

Quote<meta name="robots" content="noindex"> 
Notes
Certain search engines may interpret the no-index directive in various ways. Therefore, your page could still appear in other search engines' results.

Usage of the no-index tag 

The no-index rule can be implemented using a <meta> tag or an HTTP response header to restrict search engines that recognize the no-index directive, like Google, from indexing certain content. When Googlebot comes across a page with this tag or header, it will remove that page entirely from Google Search results, regardless of whether there are links from other websites.

Notes
To ensure the index rule works, the page or resource must be accessible and not blocked by a robots.txt file. If blocked, the crawler won't see the index rule, though the page might still show in search results if linked from other pages. An index is beneficial if you lack root server access, as it lets you manage page access individually.

What are no-follow links? 

Typically, it's best to allow robots to follow all links on a webpage. Being overly strict in indicating which links should be followed or marked as no-follow may give the impression that the site is trying to influence how a robot views it.

 

Page sculpting is the practice of using no-follow commands to influence the transfer of signals between pages. In the best-case scenario, these strategies to manipulate bots are ineffective. In the worst-case scenario, trying to control bots with nofollow may result in penalties.

When should you use meta no-follow?

 Consequently, there are limited scenarios in which using meta robots no-follow on websites is appropriate. Typically, encountering meta robots no-follow during SEO audits may indicate that a website has been over-optimized.

What are dofollow links?

 Dofollow links, often called "follow" links, are typical online hyperlinks. Unlike links with specific attributes such as “nofollow” or “sponsored,” these links do not carry unique identifiers. As a result, the following links contribute to the ranking control of the pages they connect to.

Experimenting with crawlability and indexability

Before a website's pages can be displayed in search results, search engine bots must first discover all the pages on the site and then analyze them to determine their rankings. The initial phase of finding pages is called crawling, while the subsequent analysis is called indexing.

 

Crawling starts with bots identifying all the URLs of a website's pages. They primarily find these URLs through internal links within the site or through backlinks from external sites. Once a bot identifies a page’s URL, it retrieves content, including the title, text, images, and additional data, such as the date it was last updated. Restrictions can dictate which files and pages a bot can crawl.

 

Indexing occurs after the crawling process. During this stage, bots assess all the information collected from the crawl. They evaluate whether the content is valuable and authoritative and identify the topics associated with the page and how it compares to other relevant pages. Additionally, search engine bots will determine which search results a page might appear in, if any, and its position within those results.

No-follow vs no-index

Let me give you a typical example of an ad campaign landing page designed solely for traffic from typical ads. It's not ideal to prevent organic search traffic from reaching these pages. Implementing meta robots and a no-index tag will keep search engines from ranking them. 

Summing up

  • No-index tells a robot not to index the page. It should be used to keep pages out of search results or to help with low-quality content issues.
  • Meta nofollow tells a robot not to follow a specific link or all of the links on a page. This should typically not be used.
  • Robots should be allowed to determine what gets indexed and shown in search results. If a page is not intended to be visible in search results, it often shouldn't be part of the website.

 

Please watch this space for more detailed use cases of SEO tags that you can apply to your organisation's knowledge base.

 

Cheers,

 

Kavya Rao,

The Zoho Desk Team


    • Sticky Posts

    • Register for Zoho Desk Beta Community

      With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
    • Share your Zoho Desk story with us!

      Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 
    • Tip #1: Learn to pick the right channels

      Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 
    • Welcome to Zoho Desk Community - Say hello here!

      Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here
    • Webinar 1: Blueprint for Customer Service

      With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
    • Recent Topics

    • Pincode based Product Restriction

      we have different types of products. 1) Very bulky items like plywood. 2) Too delicate items like glass These type of products we want to sell to local customers. Other products we want to supply all over India. There should be an option to restrict products
    • Can multiple agents be assigned to one ticket on purpose?

      Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable for those agents on their list of pending tickets. Is something like this currently
    • Related Lists filter

      I have Contacts showing in our Accounts module. I customized the Contacts module with an Employment Status field, with the following picklist options: "Primary Contact", "Secondary Contact", "Active Staff(not a main contact)", and "No longer employed".
    • Standalone custom function not generating logs

      Why dont't standalone custom functions generate logs when the're called from another function? I have some functions (workflow, buttons and blueprint) that have common parts, so I put that part in a standalone function which is called from the others.
    • Automated log-out/session end

      I'm concerned about security of our data. Is it possible to set an automatic time-out for user sessions on Zoho CRM, after a certain period of inactivity or when the session reaches a certain duration (12 hours perhaps)? 
    • Add "Reset MFA" Option for Zoho Creator Client Portal Users

      Hello Zoho Creator Team, We hope you are doing well. We would like to request an important enhancement related to Multi-Factor Authentication (MFA) for client portal users in Zoho Creator. Currently, Creator allows us to enforce MFA for portal users,
    • Support Bots and Automations in External Channels

      Hello Zoho Cliq Team, How are you? We actively use Zoho Cliq for collaboration, including with our external developers. For this purpose, external channels are a key tool since they work seamlessly within the same interface as all of our other channels
    • Urgent Security Feature Request – Add MFA to Zoho Projects Client Portal Hello Zoho Projects Team,

      Hello Zoho Projects Team, We hope you are doing well. We would like to submit an urgent security enhancement request regarding the Zoho Projects Client Portal. At this time, as far as we are aware, there is no Multi-Factor Authentication (MFA) available
    • Creator HTML page refresh

      Hi, I have added around 5 different html snippets in single creator page. I understand, I can refresh the entire page from page script using Navigational URLs https://help.zoho.com/portal/en/kb/creator/developer-guide/others/url-patterns/articles/navigational-urls
    • Zoho Desk - Custom Module Related List Columns on Tickets

      I have a custom module in Zoho Desk called Asana Tasks, each task has a lookup to a Ticket. On the Ticket I want to see the columns of the Asana Tasks in the related list . Is there a way to do this? Right now it just has the name of the record and I
    • Google Analytics import data inaccurate (as of October 11, 2025)

      We have Zoho Analytics connected to GA4 to import daily event data. This has been running without issue for a couple of years. However, a month ago we started noticing discrepancies. All data until October 10 lines up perfectly - October 11 onward is
    • What is your opinion of the new UI?

      Hi Everyone, I would like to see what everyone thinks of the new Zoho One Dashboard. I don't get it, but perhaps I'm missing something. What are your thoughts?
    • Zoho mail to Teaminbox

      Hello, We're searching for new mail program. Now I'm testing a bit with zoho mail and team inbox. My findings in the research: Pop mail throught zoho mail is almost instant. Any pop or imap via external provider takes a couple minutes to 15 minutes before
    • What are the OAuth scopes needed to access the Zoho MCP server?

      I think I'm authenticating with the MCP server endpoint successfully using a bearer token but I can't successfully initialize an MCP session. I'm using the official MCP Python sdk (https://github.com/modelcontextprotocol/python-sdk). I get as far as here
    • Account blocked for IMAP use

      Hello, My email client (Evolution) can't sync mail anymore. It gives the error: "Your account is temporarily blocked for IMAP use. This may happen if you exceed the maximum number of simultaneous IMAP connections allowed. Kindly try again after some time."
    • Is SMTP included in the free plan?

      My client has a Zoho Mail Free 14 day trial that ends tomorrow. She has set up a domain email address with SMTP on a third party app and is wondering if it will continue working once her plan downgrades to the free forever plan. Thanks
    • Zoho mail issue.

      I have verified my domain ohhoexpress.online by adding necessary TXT and MX records. But when I am sending email to any external email id, it is showing as zohomail.com. Also while I am sending mail to internal mail id, it is saying user not found whereas
    • My email is blocked from sending

      I get this message when I try to send any message .. > Unable to send message, Reason 554 5.1.8 Email Outgoing Blocked We have urgent emails to send and the issue continues to persist from yesterday. Please help us with this issue as soon as possibl
    • [WEBINAR] Smooth year-end closure with Zoho Books (KENYA)

      Hello there, This webinar is for all Kenyan businesses looking to wrap up their financial year smoothly! Join our free session to learn how Zoho Books can simplify your year-end process. What to expect from this webinar: - All the latest updates in Zoho
    • cannot recieve or send emails

      we are not recieving or cannot send emails.Shows sysytem error
    • Zoho Sites - contact us form

      I have added a contact us form to my website. I wanted to change the layout so I deleted the section of Contact Us form. When I again try to add the section of Contact Us form, it shows error that "This form already exists on this page."  I am unable
    • switching from POP3 to IMAPI do I need to change settings in Web email?

      hi so I am using Outlook with My Zoho mail, also have Verizon email /AOL. they no longer support POP3 and said imapi is much better, so I want to switch my ZoHo to imapai. I googled and it said i need to change it in my account....i looked at my account
    • What functionality is new in the Z025 Spaces UI dashboard compared to the previous Zoho One dashboard?

      My company is interested in creating a revamped dashboard this coming year, and are trying to weigh different platform options. The new Spaces UI is said to be a more "feature-rich" dashboard experience than the previous. Could a developer please explain
    • Collections Management: #5 Convenience on Offer, using Self-Checkout

      "Is this the right page? Oh, now, it wants my address again. Why am I being redirected?" These were the exact thoughts running through Karan's mind as he tried to subscribe to an application he genuinely liked. He clicked "Buy Now", expecting a quick
    • Uploading a signed template from Sign to Creator

      Good day, Please help me on how to load a signed document back into Creator after the process has been completed in Sign. Below is the code that I am trying, pdfFile = response.toFile("SignedDocument_4901354000000372029.pdf"); info pdfFile; // Attach
    • PROBLEMA

      Salve, non riesco a inviare email, e mi esce una tabela errore temporaneo. come posso risolvere il problema ?
    • Tip #50- A Closer Look at the Unattended Access Dashboard- 'Insider Insights'

      Having complete visibility and quick access to everything you need certainly makes managing multiple remote devices a lot easier, and that is precisely what the Unattended Access Dashboard in Zoho Assist is designed to offer. Once you go to the Unattended
    • How to update custom multi-user field in Zoho Projects?

      I'm trying to update custom multi-user fields in Zoho Projects via a Deluge function in CRM. The code I have so far is below. It works for updating standard project fields and single-line custom fields, but it does not work to update multi-user fields.
    • Tip of the Week #75– Manage your social media messages from a single shared inbox.

      Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate
    • Zoho Map integration tasks have changed - you need to "Locate all instances of Zoho Map integration tasks in your Deluge scripts by searching for the v1 marker... before 16 January 2026"

      The Zoho Map deluge integration task has been changed (as at 21 October 2025) to provide a more structured, JSON-like response. This change affects all three Zoho Map integration tasks (Geocode, Reverse Geocode, and Distance Between). More details can
    • Using files from Zoho CRM in Gemini/ChatGPT/Claude

      Hi all, I’ve got subscriptions to Gemini and a few other AI tools which I use for tasks like data enrichment, email composition, etc. In our workflow, we often receive various documents from clients — such as process workflows, BRDs/requirement documents
    • Zoho Analytics & Zoho Creator - Modified Time value

      I'm trying to use the Zoho Creator system field 'modified time' in Zoho Analytics, but it's consistently showing 12 hours 'out' In Zoho Creator In Zoho Analytics Is this a constant difference that I just need to correct with a timezone change - or is
    • Zoho CRM - Option to create Follow-Up Task

      When completing a Zoho CRM Task, it would be very helpful if there was an option to "Complete and Create Follow-Up Task" in the pop-up which appears. It could clone the task you are closing and then show it on the screen in edit mode, all the user would
    • Portal For Different Apps

      I found some older threads on this but didn't see anything very recent. I'm new to Zoho One so forgive me if my terminology is off a bit. I was hoping set up a single point of entry into Zoho One. So, many of the apps could be found in one single place
    • Calls undetected

      Zoho Voice records indicate my last call ended at 6:00 PM. All incoming and outgoing calls occurred between 6:00 PM and 7:00 PM.
    • Unable to Select Authenticated Domain as Sender

      We’ve already authenticated our domain, but it’s still not appearing in the sender list when we try to run a campaign. Could you please check what might be causing this issue?
    • Forever FREE Business Email with Zoho Mail

      Forever FREE Business Email with Zoho Mail: is it available?
    • Zoho Projects - Project Details on the Project Menu

      Hi Project's team, I've helped may businesses setup and use Zoho Project and one thing I see time and time again is confusion on where to find the Project Details information. I would be much more intuitive if Project Details was on the menu before Dashboard.
    • Introducing WhatsApp integration in Bigin

      Greetings! In today's business landscape, messaging apps play a significant role in customer operations. Customers can engage with businesses, seek support, ask questions, receive personalized recommendations, read reviews, and even make purchases—all
    • Zia Conversation Summary: Context at a glance for every customer interaction

      Hello everyone! Every customer conversation tells a story—but in CRM, that story is rarely in one place. A sales rep moving between multiple leads has to reopen long email threads, check call remarks, and revisit meeting notes just to remember what was
    • Next Page