Open chat window automatically on page load?
Right now, we need to click on green icon to get the window opened. Our people want the window be open even while loading the page. Expecting your reply...
No new visitor notification alert on iphone app?
i am not getting any new visitor notification alert on my iphone app at all. although it works on desktop. am i missing something? any help would be appreciated.
Intelligent Trigger during specific time interval
We successfully use an intelligent trigger to have our Chat window pop up proactively if a user in on our site more than 2 minutes and this is his first visit. However we only have people responding to chats during business hours EST time. Outside business hours we would NOT like the chat to pop up automatically and prompt the visitor a chat (there is nobody to answer on our side). Is there a way to make the Intelligent trigger dependent on a time interval?
Smart Identifier
How do I find the "Smart Identifier"? It seems the following description is obsolete: To include the smart identifiers code to the email, select the campaign name from the “Choose a campaign” drop down of Smart Identifiers in the Web Embed section. A Campaign specific code will be provided in the Smart Identifier Code box. Attach the code to the email, when the recipient opens the email the smart identifiers will track the identity.
Two different SalesIQ accounts
Hello, I have created a SalesIQ account using my work Email address and added an admin account. The visitor tracking is active and works. But I have also, previously, created a SalesIQ account with this admin account. But on this account, the visitor tracking is not active and doesn't wok. How can I make the visitor tracking work for this Admin Account? Thanks, Benoit
Small symbols in the Online Users Page
What do the little symbols on the flags on the online users page mean? I've seen a little cursor and lightning bolt. Just curious Thanks, Esben
Chat Window Popup doesn't show up
Hello Team, I am trying to use ZohoSales IQ with my wordpress site. (www.institutoterapiamanual.com.br ) Even after Inserting the "Float Window" Code snippet to the Zoho plugin, the Chat Window Popup doesn't show up.
How to hide name and email field from Zoho SalesIQ window?
I know how to take the name and email from logged user in my website... But now I need to hide those fields from the window and just let the message textarea visible. How can I do that?
Visitors from search engine
Is there a way to find out what search terms a visitor used in a search engine that led them to my website? Thank you, Jennifer
problem in joomla 3.7.0
Hi, I have tried the plug in Zoho SalesIQ in my Joomla 3.7.0 site but I receive this message: Strict Standards: Redefining already defined constructor for class plgSystemZoho_SalesIQ in /home/pinolerotours/public_html/plugins/system/zoho_salesiq/zoho_salesiq.php on line 22 And the site cannot show the pictures in the correct aspect, the images are stretched long. Any idea on how to solve this issue? Thanks, Luis
track.js:1 Blocked a frame with origin "mydomain.com" from accessing a frame with origin "https://accounts.google.com". Protocols, domains, and ports must match.
Why do i get this... My Domain is https, google frame is also https.. but still this is polluting my "console log reporting analytics" with alot of these errors... This happens most on IOS with chrome. I believe this is zoho, because of its track.js, salesiq ? as the printscreen shows... OPEN NEW WINDOW
Urgent: not seeing any visitors!?
The view "Visitors On-line" suddenly stopped working! It is not showing any visitors to our site, event though there are people on-line. The visitor history also shows this. Could you investigate what has happened to our setup? we have not made any changes!
zoho chat
Can I use zoho chat to communicate with customers on my website?
Zoho SalesIQ mobile app notification on incoming chat
Hello. first of all i want to thank zoho for your products they help my buisness a great margin. i recently decided to integrate the zoho SalesIQ aplication with my website and have linked zoho desk to it so that i will have livechat on my website. Then i have downloaded the zoho SalesIQ app to my mobile (meizu note 3) and logged in to it. The issue is that when a client try to contact me via live chat i get no alert on my mobile phone and there is no notification. In the app settings i have set
does not load custom CSS in CHAT
Hello, I've installed a live chat box on my website (assit.it) and it worked very well till earlier this week. Now, it still works but it seems it does not load any of the custom CSS I have set. Any ideas what's going on? thanks.
No notification in iOs app
ENGLISH: I am not getting any new chat notification alert on my iphone app at all. SPANISH: No obtengo ninguna alerta de chat en mi iphone. iOs 10.3.1 User ID : 644988448
Send visitor question after chat initiated
I am using the javascript API and trying to initiate a visitor question via a quick button after the chat has been initiated. Here is an example: User clicks a button that says "I want help with Checkout" which launches the chat session. There will be other buttons on the page such as "I need help finding a product", or "I need to place a special order", but instead of having them type this out, I want to send that text to the chat window even if the chat has been initiated. From what I have read
Reporting user actions
We would like to export a list of all actions each user has performed. We have integrated custom events we are sending to SalesIQ and can see on-line live. However we would like to do some statistics on this and need an ability to export info across users. Is there a way to export actions a user performs?
Embed form to website...I see MORE ACTIONS, but do not see EMBED WEBSITE
Hi, I am a new user. I made a form and trying to embed it to the website. I see MORE ACTIONS, but I do not see 'EMBED WEB SITE'. Any help is highly appreciated. Thank you in advance.
Google Hangouts & SalesIQ
Hi there, I was able to accept all the XMPP / GOOGLE CHAT bots and they all appear green on my google hangouts I think, but for some reason when a chat is initiated on my website, it doesn't popup on my google hangouts. If you can help me out - it would be awesome. Thank you Josh
How do I change SalesIQ portal settings from my usrrname to my organization name?
When I activated CRMPlus, I see the SalesIQ portal has used my username instead of my org name. How to change?
SalesIQ event posts
We want to push timer events from our page (video timings) to SalesIQ so we can view and track what users are doing on a page in more detail than just the URL. We want to view when they open a video, how long, etc. We have a testpage on http://www.cbxmarket.com/madstest/index5.php We have build the code below and had it working but then it did not work again.. seems the integraton in unsable !? Why does it not work.. it should send a custom event when the page i loaded. The tracking part works
Chat Box not showing up in 2 Wordpress sites + differentiating visitor tracking
I read the other forum articles on this topic and can't find a solution. I have two websites and two separate embeds and I am using the "float" code snippet on both sites...at least I think so. Both sites track visitors but neither site has a chat box. I am stumped on this one. Related question - since I have 2 different sites, how can I tell the difference between visitors when I am tracking them. How can I tell which website they are on. Right now they look pretty much the same even though
How do I avoid chat users from getting Customer Poratl invites
It seems that when somebody went on a chat and gave us their e-mail, the system automatically sends them an invite to join our customer portal. How do I stop this function!? we do not want them to join our portal at this stage!!!?
SalesIQ time on site is wrong!?
We use SalesIQ to make statistics bout how long users spend on our site. However we have noticed that even if a user just enters a page and closes the page right after, SalesIQ keeps it alive for more than a minute and reports back that time on page is 1min and 5-10 sec. It is off with more than a minute !?? It is important for us to know if Adwords users just bounce off the page right away. What is wrong? Google Analytics also tells another story about the bounce rate!?
Adwords Source not showing correctly in SalesIQ
We have experienced that in some cases SalesIQ shows Adwords directed traffic as "Direct"! We can see that the links captured for the actions do have a gclid adresses, but SalesIQ does not categorize the visitor as coming from Adwords. This messes up our analysis of the sources. Please explain if we are missing a setup? How do you determine if the visitor is Adwords or Direct?
SalesIQ dartboard shows Ghost users (hybernated machine)
We have observed that if a user forgets to shut down the page where the tracking script is embedded and his machine goes into hybernation, sometimes SalesIQ shows him as still active. Is there something we can do to avoid "Ghost" visitors on our live IQ Dartboard!?
How can you embed the zoho Chat hyperlink in a banner AD that directs the visitor to your website and fires an event?
Currently on my site (http://store.interstateproducts.com/products/Ice_Melts) I have embedded a link in a Hero Image. <a class="hoverfade" onclick="$zoho.salesiq.floatwindow.visible("show");"><img class="mySlides" src="/images/Frozen-ParkingLot-gif.gif" alt="Chat Now" title="Click to Chat Now" style="width:99%"></a> I wish to fire this event from an Adwords Advert to take them to my page and initiate a chat session. Is anyone doing this? IF so How, Please and Thank you, -Steve
Segment live views on SalesIQ
We have a public website X and an application website Y. We would like to be able to live track all the visitors across the two sites as they will start at the pbulic and then get a login to the application. We have enabled the two sites as two web-embeds in the SalesIQ portal. However from a live tracking perspective, we would like to be able to filter the the live view (the circle dartboard) based on the web-embed. This way we could switch between website X and website Y activity. It is very
Can we limit pages that display the chat popup on Wordpress sites?
We don't want the chat to be available to everyone on every page. Is there a way to limit pages that we enable the chat availability?
SalesIQ Visitor Tracking stopped showing any visitors since yesterday Feb 22 2017
Hello - We stopped getting any visitors showing on our visitor tracking screen yesterday. It was working for over a year and now nothing? can you please let me know if anything changed? How can I engage you to help me fix this? Thank you! website url is biocidelabs.com
salesIQ form validation break
I have a self hosted wordpress site that I am testing salesIQ on. When I paste the html and javascript (generated by the zoho crm) in the page for my contact form, all the form validation functions disappear from the html form, and the javascript is jumbled by what looks like minification. The validation is obviously broken. Have you heard of this problem?
Why I have a lot more visitors on Zoho Sales IQ than on Google Analytics
Hi , I was surprised when I saw 21 visitors on my site in Zoho Sales IQ. At the same time I was monitoring my site on Google Analytics realtime. There the figures showed 3 online visitors. How is this possible? I excluded some IP addresses in google analytics but this can not explain the difference. Could this have to do with robots? Our website is www.crowdbeamer.com Kind regards, Heleen
Introducing the Magical "SalesIQ Email Genie" - Now get your visitor's insights in your favorite email client.
SalesIQ gets an exciting new addition Email Genie in the Integrations tab. You can now integrate your mobile email client with Email Genie and receive the SalesIQ emails in your mobile with the insights about the visitors attached to the email. How does Email Genie work? Email Genie is a magical technology that works with your favorite email client and provides more insights about the email sender. The details like Lead Score, Opportunity, CRM info, Support, and Campaign info if available in SalesIQ
Email Genie set up
"Authentication failed." error when setting up Email Genie on Android with existing email account. Followed set-up steps exactly with an existing and a with a new email account. Same error for SSL email account. How can I get this working?
Chat Button as slider
Is there a way to change the look of the Chat Button. We already use a HELP button that works as a slider that sticks to the right of the screen. We would like the Chat button to look the same with thext going vertical as you can see below. Alterntively is there a way to embed the button in a Help menu?
Remove my IP from salesIQ visitor history
Hi, how do I remove my IP from salesIQ visitor history? I'm on my own site all the time and don't want it recorded is history and stats Thanks, Tim
Associate session to user
We have a solution where the signup and authentication of a user will happen in our 3rd party product. This means that creating a Zoho Lead will have to happen using an API to create the records in Zoho CRM. We would like to use Zoho Desk and SalesIQ to give access to a User Portal, Track visitor behaviour and allow for engaging in a chat. We do not want the user to login twice and we do not want the user to have to enter an e-mail into the Chat window Questions: 1) What do we have to do to enable
Not all SalesIQ visits are transferred to CRM???
I have two WebEmbed's setup in my SalesIQ. The tracking code is embedded in two differnet web sits (URL's). In salesIQ I can see all the historical visitors on both websites ... It works! However I would expect the same information to be available in "Visits" in CRM and then eventually as Leads in CRM. However only visits from one of my Web Embed's show up... the other data is not pushed to CRM??? why is that?
Importing data to salesiq
Hello We are currently using mailchimp and salesiq. We have data that could be imported to sales iq module in crm but there is no way to do it... and that could be helpful to have the basic info available on each contact with email as the commun key. Would you plan to implement it ? Nono
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