Apple Mail issues

Apple Mail issues

Dear Sir or Madam,

I am trying to configure my Zoho mail account to Apple Mail.  It is not working.  It seems to need more information (perhaps a path prefix?) than is shown in your tutorial (<www.zoho.com/mail/help/apple-mac-imap.html>). 

After plugging in the info for the incoming mail server info, it simply reads "additional account information required".  When I then click next, it wants me to plug in path prefix (which I left open), port (I put 993 and use SSL), and authentication (I chose password from the dropdown menu).  This is perhaps where the problem lies?  What should I put here?

When I then click next, I again just plug in the info from your tutorial.

When I open the connection doctor in Apple Mail, it is the IMAP connection that is listed as red and failed.  It says to verify that the username and password are correct.  I have completed this process several times, and made sure that the username and password are correct.  Please help.  Thanks in advance.

Kind regards,
P

    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your