Issue with Zoho Books /Zoho Inventory Support Team

Issue with Zoho Books /Zoho Inventory Support Team

Oh my goss! This ticket just got closed without a solution/response?! (attached screenshot) That is so pathetic. I thought I could keep impartially all tickets tracked in your help website. Do I need to track issues raised to zoho support team in a separate app? Also, is this email managers-escalations@zohobooks.com actually meant for a genuine escalation? – I find same people responding from both emails. ☹


This is not first time with me. Has anyone else faced issues like this?


 

From:
Date: Monday, 30 December 2024 at 15:08
To: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re: [## 109792755 ##] WAC of item

 

Hello,

 

It seems like you missed my second query “As we buy and sell, the WAC keeps changing. Where is this tracked? Attached (in previous email) is also inventory valuation report that is missing a column for WAC. Or is it me missing something?” Please could you check this.

 

Thanks,

 

From: Zoho Inventory <support.india@zohoinventory.com>
Reply to: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Date: Monday, 30 December 2024 at 10:48
To:
Cc: "support.india@zohoinventory.com" <support.india@zohoinventory.com>
Subject: Re:[## 109792755 ##] WAC of item

 

 

Answered by
Krishna

Hi there,

Greetings from Zoho Inventory!

Sorry for the delayed response, as per your queries.

1. We would like to let you know that the WAC of the Item cannot be viewed from the overview page of the item.

2. And to know the value you will be able to view the same from the Inventory valuation report. (i.e) If the item is set with the WAC valuation then the asset value that you see here is the inventory valuation report is based WAC. And if the item's valuation is set as FIFO, when the asset value that is shown in report is based on FIFO. And there is no separate column for the WAC or FIFO value)

(And you can click on the asset value to find the list of transactions) 


Thanks & Regards,  
Krishna Rikachand Napolean

How happy are you with our service?

Loved it. Thanks! T ...

Okay

It was bad. Sorry! ...

 

 

Follow us on :        

Blogs  ·  Forums  ·  Help

 

 

 

 

Dear Inventory Support Team,

 

Like we discussed in the chat, please advise:

1.        Where do I see what current WAC of an item is whose valuation method is set to WAC. Attached is overview page of an item – I do not find the current WAC field. Is it located somewhere else?

2.        As we buy and sell, the WAC keeps changing. Where is this tracked? Attached is also inventory valuation report that is missing a column for WAC. Or is it me missing something?

 

Thanks,

 

 

From: Zoho Inventory India <support.india@zohoinventory.com>
Reply to: Zoho Inventory India <support.india@zohoinventory.com>
Date: Friday, 20 December 2024 at 16:49
To:
Subject: Zoho Corporation - Chat with Su

 

 

Chat Transcript

 

 

#7179923

Website :  https://inventory.zoho.com/app/649589654#/reports/inventoryvaluationbyitem?filter_by=CustomDate&from_date=2024-07-01&item_id=811858000059014001&item_name=Test Goods_WAC valuation&rule={"columns":[{"index":1,"field":"item_name","value":"Test Goods_WAC valuation","comparator":"equal","group":"report"}],"criteria_string":"1"}&to_date=2024-12-20

Attended By : Napolean

20 Dec 2024, 4:05 PM

Chat Duration : 00:29:20

 

Chat Transcript

 

 

 

hello again

 

 

Shah

hello again

4:05:07 PM

Napolean

Hi there!

Hope you are doing good.

4:05:23 PM

Subha

for items whose Inventory Valuation Method is WAC, with every next purchase/sales the system calculates WAC. where do we track this WAC as in how they have increased/decreased with time

4:06:15 PM

Napolean

You can try using inventory valuation report or FIFO report.

4:11:23 PM

4:12:32 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.26.50.png - ( Size:115.75 KB )

this is inventory valuation report. i dont see WAC column...

4:12:32 PM

No, If the item is set for WAC then the valuation will be based on the WAC.

And if the item is set for FIFO then it would be based on FIFO.

4:14:09 PM

Subha

yes, i m aware of that. the report screenshot i sent you of is a WAC item

4:14:34 PM

4:16:37 PMSubha is sharing a file with you

Screenshot 2024-12-20 at 16.29.59.png - ( Size:289.7 KB )

see the method. and also the overview page does not show what is current WAC... am i missing something?

4:16:37 PM

Napolean

In the overview page it would show the valuation method that you have chosen.

4:27:30 PM

Subha

r we connected?

4:28:29 PM

i mean where is WAC?

4:28:52 PM

the actual WAC value of an item. where do i check this?

4:29:33 PM

do you need time to dig my query? you can revert by email later

4:33:38 PM

 

Error! Filename not specified.

 

 

 

 

 


    • Recent Topics

    • Zoho is blocking emails I subscribe to from one sender

      About 4 months ago I stopped receiving newsletters that I subscribe to from @thedispatch.com. They tell me that zoho's server is blocking them. I've added them to my contacts list, but they're not even reaching my inbox. I don't know how to troubleshoot

    • Inactive Items - Make Less Prominent by Default

      Currently, when one marks an Item as "Inactive", it really doesn't do much of anything to hide it or get it out of the way. Search and reporting within Finance should, by default, hide inactive Items from standard reports, searches, etc. If one specifically

    • Items should display under specific warehouse

      I have configured the multi warehouse but it show all the items under all warehouse which is not correct according to our business logic, so i want that items should only display under that specific warehouse not under all the warehouses not even with zero quantity. Some items should be common but not all so is there any option for that purpose so i can specific the items to its warehouse. Regards

    • How to calculate GST based on "Ship To Address"

      We into the interior designing work, providing "Works Contract Services" to our clients across India. We are registered under GST in Maharashtra state. For works contract services as per the GST rule, we need to decide place of supply based on "Ship to

    • I NEED TO NUMBER TO TEXT NO HERE

      =NUMBERTEXT NEEED

    • Auto-fill New Row with Previous Row Values

      rowsize = input.Order_Items.count(); for each row1 in input.Order_Items { rowsize = rowsize - 1; if(rowsize == 1) { row.Door_Model = row1.Door_Model; row.Door_Color = row1.Door_Color; row.Materials = row1.Materials;

    • When I click on PDF/PRINT it makes the invoice half size

      When I click PDF / Print for my invoice in Zoho Books, the generated PDF appears at half size — everything is scaled down, including the logo, text, and layout. The content does not fill the page as it should. Could someone advise what causes Zoho Books

    • Python - code studio

      Hi, I see the code studio is "coming soon". We have some files that will require some more complex transformation, is this feature far off? It appears to have been released in Zoho Analytics already

    • API question - adding a thread to an existing ticket

      Hi Is there an API function for the customer to add to an existing ticket thread? example, customer puts in new support ticket. support replies and ask for more details. customer replies with more details -what api function is used for this (will add record append to same ticket number?) Thanks

    • Why is Zoho Meeting quality so poor?

      I've just moved from Office 365 to Zoho Workplace and have been generally really positive about the new platform -- nicely integrated, nice GUI, good and easy-to-understand control and customisation, and at a reasonable price. However, what is going on

    • Items Below Reorder Point Report?

      Is there a way to run a report of Items that are below the Reorder Point? I don't see this as a specific report, nor can I figure out how to customize any of the other stock reports to give me this information. Please tell me I'm missing something s

    • Calendar week view: Today + 6

      Is there anyway to have the calendar change dynamically based on the date? Due to the amount of events, we only display a week at a time, but towards the end of the week, we can no longer see ahead to next week (without changing it manually every time).

    • How to restrict user/portal user change canvas view

      Hi , I would like to restrict user / portal user change their canvas view because I hide some sensitive field for them. I dont want my user switch the canvas view that do not belong to them But seems Zoho do not provide this setting?

    • Introducing parent-child ticketing in Zoho Desk [Early access]

      Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

    • How to add to Subforms via Zapier with Zoho Writer?

      I have the following layout for a Zoho Writer Document. As you can see there is a repeating subform taking in "Items". I am trying to make a Zapier integration with it, and I can see there is 1 field saying: "Items", but it does not specify how I'm supposed

    • Contrôles administratifs granulaires : un atout pour la sécurité des e-mails

      La moindre erreur dans votre système de messagerie peut coûter très cher à votre entreprise, tant en argent qu’en conformité et en image de marque. Pour beaucoup d’organisations, ce risque est bien réel. Les e-mails véhiculent quotidiennement des informations

    • Collections Management: #6 Realign Customers who gets back In-Term

      Arun stared at the subscription list on his dashboard. Another account had just been moved to Cancelled status after completing the whole dunning process. Nothing unusual, just that payment failures happen, retries fail, and cancellation is the expected

    • Zoho Mail IP Blacklist

      I need problems with send mails: Error: junk mail rejected - sender4-op-o10.zoho.com 136.143.188.10, is in RBL. Spamcop. Please remove FQDN for blacklist. Regards.

    • I can receive but not send emails

      Hello, I've been not able to send emails for almost a year now. I been using alternate email to do this. I want to know how to fix this so I can use my zoho account normally again.

    • The challenge of 24/7 connectivity: Being present and meeting customer expectations

      Before television entered our homes, radio was our window to the world. We had to tune carefully to catch voices from distant places. When television arrived, the world began to grow smaller. We can watch rocket launches, see the goal that wins our favorite

    • How to download all attachments from inbox, send, other folders in one go

      Hi All, Appreciate if anyone could help me with steps for below requirement. How to download all attachments from inbox, send, other folders in one go. Even mapping to new folder will help me. Thanks in advance.

    • Cannot connect mail accounts to Thunderbird

      Hi Support - I'm attempting to add my mail accounts to Thunderbird but I'm getting an unable to login to server error. I tried to use the password associated with my account I received the unable to login error. So I went into Zoho Accounts and generate

    • Alias Email Id already exists

      Hi, I just verified my domain sesque (dot) com and now I am trying to create the admin account using admin (at) sesque (dot) com, but I am getting an error saying "Alias Email Id already exists". I used to have another Zoho account with this email address,

    • Unable to connect to smtp server, connection timed out

      Hi Team, I am facing below issue, while sending out emails from thunderbird client. It used to work, facing this issue from morning. Error: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.zoho.com

    • javax.mail.authenticationfailedexception 535 authentication failed

      Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha

    • DKIM Verification Failed (Namecheap)

      Hi! I have already set up the TXT records in Namecheap but I keep getting the "Verification Failed" pop up. Was wondering if I'm the only one who has this problem and can anyone help me with this? Thanks!

    • Emails stuck in Queue

      Hi there, Since yesterday I have a few out going emails stuck in a queue. It say it will auto retry sending however nothing is happening. It seems to be affecting roughly 50% of my outgoing emails. Please help Thanks

    • Soft Bounce from transational emails from BREVO (Sendinblue)

      I manage the website of a client who uses your EMAIL service for the domain floranativadobrasil.com. And I use the BREVO email service, previously called SendinBlue, to send transactional emails about events specific to the website. All emails sent to

    • Ability to Edit YouTube Video Title, Description & Thumbnail After Publishing

      Hi Zoho Social Team, How are you? We would like to request an enhancement to Zoho Social that enables users to edit YouTube video details after the video has already been published. Your team confirmed that while Zoho Social currently allows editing the

    • Getting an error Address not found Your message wasn't delivered

      Hey, I'm trying to configure zoho mail for my website https://businessentity.org/ The email is meredith.karter@businessentity.org I'm able to successfully send the mails but when someone sends an email to above mail, this error shoots up: Address not

    • Support Uploading YouTube Videos Longer Than 60 Minutes

      Hi Zoho Social Team, How are you? We would like to request support for uploading YouTube videos longer than 60 minutes directly through Zoho Social. Your support team informed us that Zoho Social currently cannot upload videos over 60 minutes due to “API

    • Need Faster Help? Try Live Chat Support

      Hello there, We understand that sometimes, whether you’re facing an issue, exploring a feature, or need quick clarification, sending an email and waiting for a response just doesn’t cut it. You need answers, and you need them now. That’s exactly why we

    • Can't deactivate Spell Check

      Hi Community, right now I'm using the Zoho Mail Desktop-Software. So far, so good.. many possibilities. Overall very nice. What is extremely annoying right now, is that we are not able to deactivate the Spell Check feature. And we are barely able to focus

    • Zoho Toolkit Email Signature Generator

      I'm having real issues with the email signature generator with no matter where I host the photo, Zoho doesn't seem to show the photo on the link provided?

    • Company Policy Upload - Request All EE to review and sign

      How can I upload policies into Zoho People and have the employees review them and sign off saying they agree, etc.? Also, if I make a revision to a policy, I would like that changed or updated policy to be distributed or have the employees notified that

    • Zoho Sign Global Settings vs. Template and Document

      Hello, We are running into an issue on a current use case. We already use Zoho Sign. Now that KBA is available, we want to begin using it in our tax delivery process, by allowing clients to sign electronically, but also download a copy of their return

    • Zoho Mail Desktop Crashes on Linux - Ubuntu 24 LTS

      Hi, I have been trying to run the desktop app on Ubuntu for the past few day with no luck. I have tried both the .deb package and the appImage. When I attempt to open the app. It just crashes immediately. The crash error dialog appeared once and I cant

    • Can't login to Zoho mail

      I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a few

    • Zoho IP blocked by SpamCop

      Hi, Many of my emails are blocked and I receive this:  INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.51. - https://community.mimecast.com/docs/DOC-1369#550 [DGwIYPPSOfWI

    • Differences between Zoho Books and Zoho Billing

      Without a long drawn out process to compare these. If you were looking at these Books and Billing, what made you opt for one and not the other. Thanks

    • Next Page