In the logistics industry, the quality of service is something that cannot be shown to others unless they experience it.
Sure, there are metrics that show how you fare when compared to your competition, but then, it only communicates little with respect to quality.
The usual route which firms in logistics took are advertisements, to which the internet has opened alternatives in today’s digital age like websites and appointment scheduling sites.
A great online presence can help you communicate with your customers in a much more powerful way than before. It brings confidence, trust and the expectation of great quality in service to the minds of the customer.
In this scenario, we will be focusing on how to create an amazing appointment scheduling site so that you can make the best of it to showcase your business.
Do you really need an attractive appointment scheduling site for your company?
It is important to present your brand in the best possible way when you run a company so that not only do you keep your current customers satisfied, but also help to turn those potential customers into new ones.
Today an enticing online experience among small businesses is undervalued in many ways. Also, for scheduling sites this experience gives the customer a sense of consistency and trustworthiness in the internet-centric world of today.
It is therefore crucial that you design your scheduling site properly so that you can offer your customers the best internet experience which is both easy and appealing simultaneously.
Certain rules and guidelines need to be followed while doing this. But why?
Every sector follows a certain language of design. If you take a group of organizations in the same field, you will find that the way they have their websites built will have some similarities.
That is because the design language plays a substantial role in creatively expressing an organization’s values. For example, on their websites, pharmaceutical firms use white, green and blue as these are the colors most associated with the industry.
Similarly, we do need to use a certain mix of colors on our websites. In fact, that is what the clients want to see on their web sites, and that is what shows you know what you are doing.
In fact, a well-designed web site would prove that you have taken the initiative to create such an image that would certainly please your customers. Be it
Beauty,
Photography,
Education or any
other industry for that matter, having an attractive and good-looking appointment scheduling website can only work wonders for your business.
This guide will provide an overview of what you need to know while designing your appointment scheduling site in the logistics industry. If you need an in-depth guide covering every step of the process, we have a
guide made for that very purpose.
All right, so, how should you go about making an appointment scheduling site?
Your scheduling site will include all your client wants to arrange time with your company. This will include all the information they need to know, and be quick and comfortable for them to book a time slot.
The scheduling site architecture and style should not be too different from your website, simply because it does not form a single visual theme for your company.
In the background image of your scheduling site, there should not be much going on since it brings too many elements into your scheduling site. This results in your scheduling site is too cluttered and causing your clients to try to waste too much time on your website trying to complete a scheduling that would not be a good experience.
We would recommend that you test a scheduling after designing your website from top to bottom so that you can find the finest details on your scheduling site which might not be essential. Doing all of this would certainly boost the customers online reservation experience.
The best place to start is your background image.
We would recommend you look at websites of other logistics firms on the internet before we get going with this. Between them all you can see certain parallels.
One thing you are sure to note is that all of them would regularly use a selection of colors. This is something that is key to building your customers an enticing scheduling site.
Photos of consumers using your product are very enticing even for the business when it comes to blogs and marketing content. Therefore, if you have any photos from your establishment that can be seen on the scheduling list, it will be wonderful.
You can also get some from websites like Unsplash if you do not have anything like that. Further information on how to get background photos for you is given on the guide we mentioned earlier.
The color scheme you will be using affects your background picture as well. You will have the color scheme on your company website.
Just look at your website and address this question with a selection of colors:
- Which colors are the most used on your establishment's website?
If you have at least two colors from your site, this is the color scheme we would recommend on your background picture to go ahead. You should have these colors in mind when searching for background pictures, so that you can give priority to the ones that have these on them.
This will mean that the website and scheduling site are handled alike, and as consumers move from the website to the scheduling site it will look really consistent.
Just ensure that the picture you use on your background does not have too many features or objects on it, because it will make it more difficult to read the text that will show on top of it. Additionally, if you need to place the company mark on the background image itself, you would need to use other graphic design software from third parties to do so.
What about the other things on your site, then?
Remember the color scheme we got from your website? That is the exact one we are going to use as well to apply colors to our site.
Now that we have finished designing our background image, we mainly have four areas where you will need to apply colors to your scheduling site: Background Color, Text Color, Color button and the Text Color button.
Ensure that the color you add blends well with the background area behind it when adding color to each area. This way, you can also facilitate effective visibility of both the elements and the background.
It refers in particular to the text on the website and is of high importance because it can contain details that the clients need to know when they book a time slot on the web. From your color scheme, you can try out different colors for your text and select the one that is more readable on your website.
In case you do not find such a color, you can always go white as white is a neutral color and can go with any mix. Keeping identical advice in mind, check out different site variations and opt for one that you think is the best.
The text on your site is probably the most powerful part.
The text above the buttons is the place to have a few punchy one-liners for your post. You may also use the same area to remind consumers of something they would need to learn before they book the time slots.
Mind that you can rely on them to read it before going over the buttons because the text is above the buttons. If you think the space provided for the text is not sufficient, you can also edit the context with other graphic editing software to include a small amount of information.
After each edit you make when creating your scheduling site, we highly recommend that you check your edit by clicking on the Go To button at the very end of the Workspace settings and reviewing your scheduling site's live preview. This way you can tweak the template while you start to modify and update the different sections of the scheduling site.
Is that everything that you need to do? Not quite!
Get opinions from others after your work is done by showing them your site. Many times, we get carried away with our design that we can sometimes add to our product certain elements which are unnecessary or irrelevant.
It is also important that you get feedback from people you trust, such as peers, friends or relatives, who can assess your work and have recommendations that could or could not enhance your scheduling site.
Once you have rolled out your scheduling site, get your customers feedback and ask them to suggest any improvements that might be made from their perspective. Not only does this act offer you details that you can use to enhance your service, but it also lets consumers feel comfortable when asking for their input as it makes them think that you care for the quality of your company.
This will only be a long-term value to you as it will also help create customer loyalty to your establishment and services.
We hope you find this guide helpful to you. Please share this with someone you know would take advantage of this tutorial. Let us know, once again, about any questions you may have via the comments sections below.
Image Credits:
Recent Topics
Import Error: Empty values for mandatory fields - Closing Date
Hello, I've tried multiple times to import a CVS Potential list from another Zoho account. But the error message I get is: Empty values for mandatory fields - Closing Date There are valid dates in this field, so I don't understand why this error messages
Adding custom "lookup" fields in Zoho Customization
How can I add a second “lookup” field in Zoho? I’m trying to create another lookup that pulls from my Contacts, but the option doesn’t appear in the module customization sidebar. In many cases, a single work order involves multiple contacts. Ideally,
Special characters (like â, â, æ) breaking when input in a field (encoding issue)
Hey everyone, We are currently dealing with a probably encoding issue when we populate a field (mostly but not exclusively, 'Last Name' for Leads and Contracts). If the user manually inputs special characters (like ä, â, á etc.) from Scandinavian languages,
Welcome to the Zoho ERP Community Forum
Hello everyone, We are thrilled to launch Zoho ERP (India edition), a software to manage your business operations from end to end. We’ve created this community forum as a space for you to ask questions, comment answers, provide feedback, and share your
Customizable UI components in pages | Theme builder
Anyone know when these roadmap items are scheduled for release? They were originally scheduled for Q4 2025. https://www.zoho.com/creator/product-roadmap.html
Feature Requests - Contact Coloured Picklist Visibility & Field Visibility During Ticket Creation
Hi Desk Team, I have 2 feature requests for you. Since Coloured Picklists are now available in Desk, It would be great if the colours were visible on the Related Details (Contact Information) when creating a ticket. In the screenshot below, I have 2 fields
How to integrate XML with Zoho CRM
Hi, I have an eCom service provider that gives me a dynamic XML that contains order information, clients, shipments... The XML link is the only thing I have. No Oath or key, No API get... I want to integrate it into Zoho CRM. I am not a developer nor
Feature Request - Ability to Customise Contact Info Card on Ticket Details View
Hi Desk Team, I've added a "Contact Priority" and "Account Prioirty" field and it would be very useful to agents if they could see that information in the Contact Info card on the Ticket Details view. It would be great if we could choose some fields to
Tax in Quote
Each row item in a quote has a tax value. At the total numbers at the bottom, there is also a Tax entry. If you select tax in both of the (line item, and the total), the tax doubles. My assumption is that the Tax total should be totalling the tax from
Zoho Flow integration with Facebook Messenger and Whatsapp
Hi there, any plans of adding integrations with Facebook Messenger and Whatsapp into Zoho Flow? Seems that more and more business are delivering automated updates such as "your order is received", "your order has been shipped" and so on via these two platforms. Not sure if Whatsapp has the API access needed i am pretty sure that Facebook Messenger has... Kind regards Bo Thygesen
Notes badge as a quick action in the list view
Hello all, We are introducing the Notes badge in the list view of all modules as a quick action you can perform for each record, in addition to the existing Activity badge. With this enhancement, users will have quick visibility into the notes associated
Really want the field "Company" in the activities module!
Hi team! Something we are really missing is able to see the field Company when working in the activities module. We have a lot of tasks and need to see what company it's related to. It's really annoying to not be able to see it.🙈 Thx!
Multi-currency and Products
One of the main reasons I have gone down the Zoho route is because I need multi-currency support. However, I find that products can only be priced in the home currency, We sell to the US and UK. However, we maintain different price lists for each.
Campaigns unsubscribe/manage preferences links
Hi, Where can I edit the unscubscribe and manage preferences link in the footer of the email. I would like it so that when you click 'manage preferences' an form opens up that allows the person to choose what type of emails they do and don't wish to
email address somehow still not verified (?!)
L.S. After creating a new email template in CRM I was about to send a group email to my clients, then Zoho CRM announced that they would change the sender address to some kind of Zoho-e-ddress because my email address "has not been verified". Not only
Marketing Tip #17: Add credibility to your online store with Review Widgets
One of the fastest ways to build trust in an online store is to show real customer feedback right where people are deciding to buy. Third-party widgets let you embed things like Google Reviews, Instagram feeds, or even a WhatsApp chat button. These add
adding several team members to an Opportunity
How can we add several team members to one opportunity for collaboration? I have researched and only found something called Deal Team which I cannot find in my CRM to configure.
CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more
Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),
PDF Annotation is here - Mark Up PDFs Your Way!
Reviewing PDFs just got a whole lot easier. You can now annotate PDFs directly in Zoho Notebook. Highlight important sections, add text, insert images, apply watermarks, and mark up documents in detail without leaving your notes. No app switching. No
Bulk update Profile Permissions
Dears, What should we do if we add new forms or reports and need to update more than 20 permissions? Updating them one by one feels pretty harsh, doesn’t it?
From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View
Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with
Unify Overlapping Functionalities Across Zoho Products
Hi Zoho One Team, We would like to raise a concern about the current overlap of core functionalities across various Zoho applications. While Zoho offers a rich suite of tools, many applications include similar or identical features—such as shift management,
Filter in fields from Jira extension
We have installed the Jira extension so we can maken Jira issues from Zoho desk. In Zoho desk I can also see the Jira issue status for example but I can not filter on this field. I would like to setup an filter showing me the closed Jira issues. How can
text length in list report mobile/tablet
Is there a way to make the full text of a text field appear in the list report on mobile and tablet? With custom layouts, the text is always truncated after a certain number of characters.
Zoho Creator customer portal limitation | Zoho One
I'm asking you all for any feedback as to the logic or reasoning behind drastically limiting portal users when Zoho already meters based on number of records. I'm a single-seat, Zoho One Enterprise license holder. If my portal users are going to add records, wouldn't that increase revenue for Zoho as that is how Creator is monetized? Why limit my customer portal to only THREE external users when more users would equate to more records being entered into the database?!? (See help ticket reply below.)
Link Contacts to Billed Accounts
Hello, I want to do a survey on all my customers of 2025. For that I want to select all contacts linked to accounts who where billed in 2025. How to I create this link to I can then use Zoho Survey with this database of contacts?
Export all of our manuals from Zoho Learn in one go
Hi, I know there's a way to export manuals in Zoho Learn, but I want to export everything in one go so it won't take so long. I can't see a way to do this, can I get some assistance or is this a feature in the pipeline? Thanks, Hannah
Bring Zoho Shifts Capabilities into Zoho People Shift Module
Hello Zoho People Product Team, After a deep review of the Zoho People Shift module and a direct comparison with Zoho Shifts, we would like to raise a feature request and serious concern regarding the current state of shift management in Zoho People.
Historical Sales Info - Blend with Finance Invoice Line Items, Access in CRM and Desk
My company has been using Zoho One since 2021, with sales data going back through 2020. However, we have been in business much longer, and we have historical sales information that we want to have at our fingertips when talking with customers (usually
Is there API Doc for Zoho Survey?
Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than
Pre-Zoho Sales Info - Best Way to Add to Desk / CRM
My company has been using Zoho One since 2021, with sales data going back through 2020. However, we have been in business much longer, and we have historical sales information that we want to have at our fingertips when talking with customers (usually
Shift-Centric View for Assigning and Managing Shifts in Zoho People
Hello Zoho People Product Team, Greetings and hope you are doing well. This feature request is related to Zoho People - please don't move it to zoho one! We would like to submit a feature request regarding the shift assignment and management view in Zoho
CRM function REST API response format
Is there a way to control the JSON response returned by the CRM function REST API? If I call a function using either OAuth or an API key it returns a 200 OK response with a string in the format shown below. I am using a particular feature of an external
Add Employee Availability Functionality to Zoho People Shift Module
Hello Zoho People Product Team, Greetings and hope you are doing well. We would like to submit a feature request to enhance the Zoho People Shift module by adding employee availability management, similar to the functionality available in Zoho Shifts.
Using MPN across multiple SKUs and inventory tracking
I have several different SKU's that share a common MPN and would like to track inventory by MPN. SKU1 has MPN1 assigned SKU2 has MPN1 assigned Here is an example If I start with 5 of MPN 1 in stock I want each SKU1 and SKU2 to show as 5 in stock, If I
Unable to Access Application:
Whenever I try to access my application from the desktop, say I am editing it and want to test something in the desktop environment I get: An error has occurred. An internal error has occurred. Please check the URL , or try refreshing the page I can edit
Cannot see Application from Lookup field
Hi all, I am trying to access data for an application on our account via a lookup field; however, the application doesn't appear in the dropdown at all. Can anyone shed any light on this, please? I have asked Zoho support; however, they're just as confused,
Cannot see correct DNS config for mail after moving domain to another provider
I have moved my domain from one provider to another and after that zoho mail stopped working (expected). Problem is, zoho mail admin panel still shows (10 hours after move) that all records are correct while I haven't changed anything in my domain DNS
Zoho CRM Meetings Module Issues
We have a use-case that is very common in today's world, but won't work in Zoho CRM. We have an SDR (Sales Development Rep) who makes many calls per day to Leads and Contacts, and schedules meetings for our primary Sales Reps. He does this by logging
Zoho Books integration sync from Zoho CRM does not work
Hi Zoho Community & Zoho Support We just tried to get a sync some products into Zoho Books from CRM using the native sync and we're getting an error: "It looks like some mandatory fields you're trying to map are empty. Please provide valid field names
Next Page