URGENT problem - Zoho Subscriptions charging cancelled subscriptions

URGENT problem - Zoho Subscriptions charging cancelled subscriptions

We have a serious problem this morning with customers being charged even though their subscription has been cancelled.

This is extremely concerning and we have a lot of angry customers.

How has this happened and what is Zoho doing to sort the problem and ensure our customers are refunded? 

We will also expect a refund of our subscription charges as compensation for the time it will now take my business to deal with this problem.
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