What's new on Zoho Marketplace for January 2021

Zoho Marketplace houses 1000+ extensions to help improve and enhance the functionality of your Zoho products. Here's a list of the extensions released in January 2021.

	CloudConnect Extension for Zoho Integrate Zoho CRM with CloudConnect’s phonebridge extension to enable click-to-call functionality within Zoho CRM. Launch or receive calls from Zoho CRM with pop-up notifications that contain caller information. Learn more
	Indiamart  extension for Zoho CRM Automatically update new lead data such as name, mobile number, email address, company name, inquiry subject, message, and address in your Zoho CRM Leads module so that your sales representatives can focus more on closing deals. Learn more
	Consulta CNPJ Extension for Zoho CRM Enrich your data in the leads and accounts modules of Zoho CRM, with data obtained from the Federal Revenue of Brazil, in integration with CNPJA.com.br. Obtain important information including partners, type of company, company name, and much more. Learn more
	Exitty softphone Extension for Zoho CRM Integrate Exitty softphone with Zoho CRM to instantly make and receive phone calls, send and receive text messages, manage voicemails, use one-click dialling, see call pop-ups, hold calls, transfer calls, and much more. Learn more
	Razorpay Payment Gateway Extension for Zoho CRM Connect your Razorpay account with Zoho CRM and send Razorpay payment links to your customers from the Invoices module in Zoho CRM. Send a payment request link to the customer, cancel the payment request, or resend the payment request notification to your customer, all from the Invoices module of Zoho CRM. Learn more
	Asterisk for Zoho Desk Connect your Asterisk PBX system and your Zoho Desk environment to get a feature that holds all the essential information—tickets and customer data—and manages incoming and outgoing calls. Learn more
	Elastix for Zoho Desk Integrate Elastix with Zoho Desk to search for contacts and automatically view their details when you make or receive a call. Automatically convert missed and abandoned calls into tickets, generate reports to view the amount of time spent by agents on calls and more. Learn more
	Avaya Aura for Zoho Desk Integrate Avaya Aura with Zoho Desk for a convenient on-premise call center that adapts to your workflow. Associate calls with tickets and update their duration automatically. You can also add call notes as a comment during or after the call and more. Learn more
	Twilio SMS for Zoho Desk Integrate Twilio SMS with Zoho Desk and enable your support agents to send text messages to customers from Zoho Desk. Create SMS templates with dynamic place holders allowing you to personalize SMS. Automatically send SMS to customers on ticket status change and more. Learn more
	Pipedream for Zoho Mail Build workflows that connect Zoho Mail with thousands of other apps using Pipedream for Zoho Mail. You can choose to either "Run Node.js code with Zoho Mail" or select one of the pre-built actions for performing common API operations. Learn more
	Mail Merge for Zoho Mail Use email templates and an uploaded source file, to send a batch of emails that are customized with the recipient's information from the file. View mail merge history along with a report of the number of emails sent, failed and queued in each mail merge. Learn more
	Zoho ShowTime for Zoho Mail Manage your training sessions from the Zoho ShowTime eWidget. Create trainings, add documents, and launch training sessions without leaving your inbox. Automatically convert emails into training sessions using the eWidget. Learn more
	Zoho Desk for Zoho Analytics Conduct a powerful analysis of your helpdesk data. Easily make informed decisions and gain valuable insights into your customer support activities. Analyze and track agent performance, SLA compliance, ticket inflow, customer satisfaction rating, and much more. Learn more
	Zoho Desk for Zoho Assist Initiate remote support and screen sharing sessions directly from your support tickets. At the end of the session, you can update the ticket status and add notes to sum up the concluded session. Learn more
	SendForensics for Zoho Campaigns Test your email campaigns and improve engagement with SendForensics for Zoho Desk. Boost the deliverability of your Zoho Campaigns emails and reclaim the revenue from those lost to spam. Learn more
	Shopify Integration for Zoho Books  Automate the flow of data between Shopify and Zoho Books. Save money, reduce customer service issues, and make customers happier. Automatially import complete order details to Zoho Books including shipment and payment details. Learn more
	Pipedream for Zoho Creator  The Pipedream extension allows you to build workflows that connect Zoho Creator with thousands of other apps. For Zoho Creator actions, you can choose to either "Run Node.js code with Zoho Creator" or select one of the pre-built actions for performing common API operations. Learn more
	ED Insights  A cloud-based platform that offers schools, colleges, and non-profit organizations a simple and affordable solution to manage continuous improvement and planning processes efficiently without breaking the budget. Simplify and automate processes with customizable templates and pre-built instruments for gathering, storing, and analyzing data. Learn more
	Training Institute Management - S A  Training Institute Management helps in maintaining a comprehensive student and faculty/trainer database. Your program structure can be defined for long term. Programs/courses and students can be enrolled to create batches, and batches can be created by adding students manually or by importing their details from Zoho CRM. Learn more

Work smarter by adding new capabilities to Zoho with business solutions from Zoho Marketplace. Explore Zoho Marketplace

Here's an archive of all the releases from previous months, in case you've missed any: New on Zoho Marketplace

• Topic Participants

• Reena Makwana

• Sticky Posts

• What's new on Zoho Marketplace

  You can now find newly published "What's new on Zoho Marketplace" articles on Zoho Marketplace's Knowledge Base. Work smarter by adding new capabilities to your Zoho apps with business solutions from Zoho Marketplace. Explore Zoho Marketplace

• Recent Topics

• Spotlight series #26 - Build slides with visual clarity using Diagram

  Hello all! The feature in the spotlight this month is Diagram. Let's say you are a part of a project kickoff meeting and your teammate starts explaining the project life cycle like this: "First we ideate, then we create an initial prototype and share

• Client scripts for Zoho Books ?

  Good day everyone, I am looking for a way to be able to interact with the Quotes and Invoices as they are being created. Think of it like Zoho client script in Zoho CRM. But for the life of me I dont see a way to do this. The issue with having function

• Uplifted homepage experience

  Editions: All editions. Release Note: Available in CA and SA DCs (Standard, Professional). Availability update (17th February 2026): The feature has been enabled for the following DCs: All editions in the CA and SA DC | Free, Standard and Professional

• Ability to move emails between different Shared Mailboxes

  Hi Zoho Team and Community, I would like to suggest a feature that would greatly improve the workflow for teams managing multiple Shared Mailboxes. Currently, we often receive emails in the wrong shared mailbox. While we can forward them to the correct

• Authentication Failure when adding POP3 accounts

  Hi everyone, I am a new user currently migrating from Gmail to Zoho Mail. I decided to make the switch following Google's decision to discontinue POP3 fetching. I previously used Gmail as my primary mail hub, and Zoho seems like the perfect alternative

• Crossbeam

  Does anyone use Crossbeam with their Zoho CRM? I'm looking for a way to import Crossbeam partner leads into Zoho CRM. If so: - What's your experience been like? - Are you able to automatically import Crossbeam leads > Zoho CRM? How? - What doesn't work

• Access forms within a form

  I have multiple forms that I would like to create access to for users within one form. Example: I have forms A, B, C, D. I would like to create a form with the links to forms A, B, C, & D. That way we can send one link and then the user can select the

• WorkDrive issues with Windows Explorer Not Responding

  We are using WorkDrive to collaborate on editing video content. We have a lot of files and quite a few are a few gigs. Recently anytime I try and work with the files Explorer freezes for a couple minutes whether it's dragging the files into Premiere or

• Issues with Actions By Zoho Flow

  Hi, I have a workflow that fires when a deal reaches a stage. This then sends out a contract for the client to sign. I have connected this up through Actions by Zoho Flow. Unfortunately this fails to send out. I have tracked it down to the date fields.

• Fill Mail Merge document up with subform fields of an Inventory module record being in the Related List

  Hi, I try to insert subform fields from an inventory module record being on the Related List of another inventory module record into a Mail Merge template without success. For example: we use ratecards in licensing and this ratecard items are available

• Enhancements for Currencies in Zoho CRM: Automatic exchange rate updates, options to update record exchange rates, and more

  The multi-currency feature helps you track currencies region-wise. This can apply to Sales, CTC, or any other currency-related data. You can record amounts in a customer’s local currency, while the CRM automatically converts them to your home currency

• Better use of contacts

  Zoho inventory has the ability to add multiple contacts to customers. However Zoho inventory doesn't currently provide a way to link a contact to objects like sales orders. This means that while you can tell what company has placed a sales order you can't

• How can we add products using a Wizard?

  We want to create a Wizard to add products. Why is there no possibility to use the products module when creating a wizard?

• Orphan email alias blocking user creation – backend cleanup required

  Hello Zoho Mail Support, I´m unable to assign or create the address xx@iezzimatica.ar in my organization. Current situation: Alias cannot be assigned to any user (system says it is already in use) New user with this address cannot be created Address does

• Ensure Consistent Service Delivery with Comprehensive Job Sheets

  We are elated to announce that one of the most requested features is now live: Job Sheets. They are customizable, reusable forms that serve as a checklist for the services that technicians need to carry out and as a tool for data collection. While on

• Something wrong with client script??

  Someone have the same feeling? Client script behavior become very strange..

• API 500 Error

  Hello amazing ZOHO Projects Community, I get this message. How can we solve this? { "error": { "status_code": "500", "method": "GET", "instance": "/api/v3/portal/2010147XXXX/projects/2679160000003XXXX/timesheet", "title": "INTERNAL_SERVER_ERROR", "error_type":

• Polish signer experience to compete with docusign

  I would like to suggest that someone spend the little bit of time to polish the signer experience, and the email templates to more of a modern professional feel. They are currently very early 2000s and with some simple changes could vastly improve the

• how to change the page signers see after signing a document in zoho sign

  Hello, How can I please change the page a signer sees after signing a document in Zoho Sign? I cannot seem to find it. As it is now, it shows a default landing page "return to Zoho Sign Home". Thanks!

• Digest Janvier - Un résumé de ce qui s'est passé le mois dernier sur Community

  Bonjour chers utilisateurs, Le premier mois de l’année est déjà derrière nous ! Découvrons ensemble comment s'est passé janvier pour Zoho Community France. Nous avons démarré le mois avec une nouvelle intégration entre Zoho Desk et Zoho Contracts. Cette

• contact support

  I have 2 request for a phone call and not received one call as promise!

• Can we fetch Deal owner and Deal owner email with COQL?

  While fetching deal deatils with coql api and while fetching deal owner name and email it is just giving owner id not ginving name and email https://www.zohoapis.in/crm/v2/coql

• Insane mail security

  I cannot access my email... anywhere. For some reason the password for the Mail app on my Mac is being rejected, it worked yesterday but now it doesn't? Ok let's try the web interface. I can access my general Zoho login with the password but if I want

• Zoho Social - Cliq Integration / Bot

  Dear community / zoho, I am looking for a way to create a bot within Zoho Cliq to update my colleagues about our Zoho Social activities. For example, if a new post is published, it would be great if this post automatically would be shared in our social

• Comment to DM Automation

  Comment to DM automation feature in Zoho Marketing Automation, similar to what tools like ManyChat offer. Use case: When a user comments on a social media post (Instagram / Facebook), the system should automatically: Send a private DM to the user Capture

• Send / Send & Close keyboard shortcuts

  Hello! My team is so close to using Zoho Desk with just the keyboard. Keyboard shortcuts really help us to be more efficient -- saving a second or two over thousands of tickets adds up quickly. It seems like the keyboard shortcuts in Desk are only for

• Handling Agent Transfer from Marketing Automation Journey to SalesIQ WhatsApp

  We are currently using Marketing Automation for WhatsApp marketing, and the features are great so far We have a scenario where, during a campaign or journey, we give customers an option to chat with our sales team. For this, we are using SalesIQ WhatsApp

• Webinar - Getting Started with Zoho LandingPage

  Want to launch landing pages that support real marketing goals? This webinar is designed to help you understand the role landing pages play in your overall campaigns and how they contribute to lead generation and conversions. During this session, you’ll

• Increase Round Robin Scheduler Frequency in Zoho Desk

  Dear Zoho Desk Team, We hope this message finds you well. We would like to request an enhancement to the Round Robin Scheduler in Zoho Desk to better address ticket assignment efficiency. Current Behavior At present, the Round Robin Scheduler operates

• Zoho mail to contacts and leads, but not to accounts?

  We use the accounts tab a lot for our business because they can be linked to the sales orders. Now we want to use the mail add on to link communication of our emails to our accounts. However this is only possible for contacts and leads? It would be convenient

• Marketing Tip #19: Upsell on product page to increase order value

  Upselling doesn’t have to feel pushy. It can actually feel helpful when done right. Think "people also bought", upgrades, add-ons, or complementary items. A smart upsell increases your average order value and improves the customer experience by making

• CRM limit reached: only 2 subforms can be created

  we recently stumbled upon a limit of 2 subforms per module. while we found a workaround on this occasion, only 2 subforms can be quite limiting in an enterprise setting. @Anonymous User I've read about imminent increase of other components (e.

• Kaizen #198: Using Client Script for Custom Validation in Blueprint

  Nearing 200th Kaizen Post – 1 More to the Big Two-Oh-Oh! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

• Removing Tables from HTML Inventory Templates - headers, footers and page number tags only?

  I'm a bit confused by the update that is coming to HTML Inventory Templates https://help.zoho.com/portal/en/kb/crm-nextgen/customize-crm-account/customizing-templates/articles/nextgen-update-your-html-inventory-templates-for-pdf-generator-upgrade It says

• Ability to Link Reported Issues from Zoho Desk to Specific Tasks or Subtasks in Zoho Projects

  Hi Zoho Desk Team, Hope you're doing well. When reporting a bug from Zoho Desk to Zoho Projects, we’ve noticed that it’s currently not possible to select an existing task or subtask to associate the issue with. However, when working directly inside Zoho

• How do i move multiple tickets to a different department?

  Hello, i have several tickets that have been assigned to the wrong department.  I am talking about hundreds of automatically generated ones that come from a separate system. How can i select them all at once to move them to another department in one go? I can select them in "unsassigned open tickets view" but i can't find a "move to another department" option. I also can't seem to assign multiple tickets to the same agent in that same view. Could somebody advice?

• How to apply customized Zoho Crm Home Page to all users?

  I have tried to study manuals and play with Zoho CRM but haven't found a way how to apply customized Zoho CRM Home Page as a (default) home page for other CRM users.. How that can be done, if possible? - kipi Moderation Update: Currently, each user has

• Plug Sample #14: Automate Invoice Queries with SalesIQ Chatbot

  Hi everyone! We're back with a powerful plug to make your Zobot smarter and your support faster. This time, we're solving a common friction point for finance teams by giving customers quick access to their invoices. We are going to be automating invoice

• Enrich your contact and company details automatically using the Data Enrichment topping

  Greetings, I hope you're all doing well. We're happy to announce the latest topping we've added to Bigin: The Data Enrichment topping, powered by WebAmigo. This topping helps you automatically enhance your contact and company records in Bigin. By leveraging

• Zoho Billing Partial Proration...

  Hi, In Zoho billing, we offer upgrades, downgrades, suspends, and resumes. We use online payment for most subscriptions, but have only a few that are offline, but we treat them the same either way.. We prorate only parts of these changes.. Right now zoho

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