Change a user's e-mail address.
Hello, how are you? I have a question about whether I can edit an email address to change its name. If it can be changed, would you help me to change it? Or what would you remind me to do to change the email address so that I can create the mailbox. The
Enhanced Login Failure Analysis in Zoho One Admin Panel
Dear Zoho One Support Team, We are writing to request an enhancement to the Zoho One Admin Panel's user management capabilities. Currently, the panel provides limited insights into login failure attempts, making it challenging to troubleshoot user access
Assistance
Hi All, I'm a newish Zoho user and at present there are only the two of us. We are about to start growing our team but I want to have Zoho setup and running before bring on new personnel. I'm loving the Zoho platform but I'm frustrated that I don't have
Unable to delete a function
1. This looked promising, but it's not available in our One subscription, even to superadmin https://www.zoho.com/crm/developer/docs/functions/delete-junk-functions.html#:~:text=To%20delete%20functions%2C%20Go%20to%20Setup%20%3E%20Developer,delete%20up%20to%2050%20functions%20in%20one%20go.
Custom Domain for all of Zoho One?
Is it possible to setup a custom domain that would cover all Zoho One apps? Something like zoho.mycompany.com but would work for all apps so I don't have to setup custom domains for each app? FutureX
Email Deliverability from Zoho
Microsoft is flagging one of our email addresses (quotes@xxxxx.com) and stating we are spamming from it (more than 30 emails per minute). We only use this email send emails from DESK and BOOKS. The ip address they believe it is being sent from is: 136.143.188.8
Persistent Issues with Zoho ERP
Dear Zoho Team, I run a textile trading business and have been using Zoho for the past year while also maintaining my previous software due to initial uncertainties about Zoho's performance. Despite investing significant amounts in customization and license
Company splitted into 2 legal entities - and has now to to split our Zoho One installation into 2 instances
Hi all, We are looking into the company will be split into 2 legal entities and has now - as-well to split our Zoho One instance into 2. 2 clones would work - with some after data cleaning - like user removal, some customer data removal - but not accounts
Admin operation
Hi Team, I am trying to deactivate an employee, as the employee is been given the MDM access and also Backstage access we are unable to deactivate her login credentials. Could you please guide us in resolving this problem. Regards Shilpa Gopal HR Specialist
Service desk plus not showing some users in the Associated Jira Issues (REPORTER drop down menu)
Hi we have three users including myself on the service desk who have dropped off out jira integration. No settings have changed and they show in the other available drop downs on the page. Could we do a screenshare to show an example?
Zoho Customer Grievance Escalations Matrix
We have been with Zoho for little over a 24 months having several licenses for Zoho One and with standalone license for Zoho Commerce Advanced Plan along with their so called "Premium Support" for which they charge you a pretty hefty amount. It's been
Independent Contractors
In Zoho One, would I be able to have independent contractors collaborate with us on Zoho Projects, Cliq, Meeting, Connect, etc.? They are not employees, change, and often only join the team for a couple weeks as we complete specific projects.
Email ID with Plus (+) character
Does Zoho Desk support emails with a plus character in them? I ask this because we are currently using the Desk Remote Auth feature and receive this error message if we attempt to add a new user with a plus (+) symbol in their email: GET Request: https://support.XXX.com/support/RemoteAuth?operation=signup&email=me%2Bdev%company.com&ts=1629831165191&loginname=me&fullname=My+Name&utype=portal&apikey=XXYYZZ&redirect=0
Start a Project from a Sales Order
There has to be an easier way to start a Zoho Project based off of a Sales Order AND if the Sales Order is over a certain dollar amount. Once the Sales Order is confirmed it would be great if I could go to the Sales Order, click on create, and start a
Quote Template - Need to add a 2nd Pricing Table
I love the ability to have a pricing table in a quote template that allows for products to be added to a quote. However our business is a SaaS business where we have 1-time charges for setup or training and monthly recurring revenue for the subscription.
Making Connections Between One Accounts Zoho Creator App to Another Zoho Books
For one of my clients, I need to make a connection between their Zoho Creator account and our Zoho Books system. I am a new developer, but I have read the Oauth api. Theres nothing, as far as I have read, about connecting external Zoho accounts. Does
Onboarding Call - Nobody from Zoho showed up
We have an "onboarding" call proposed by Zoho scheduled for 9:30am this morning. We am on this call 14 minutes and nobody showed up. This is terrible customer service. If this is not resolved instantly we will be ending our subscription.
Update/import values in multi-lookup field for existing records
Hi guys, I have an issue: I created a custom module and added a multi-lookup for that custom module in the contacts-module. I now have a few csv-files which contain the information of the existing contact (e-mail) and only one value that should be imported
add a new user
Hello, I am wondering if the price for adding new collaborators would be more advantageous if we add several users at once. The price displayed on your site for adding a user is $600, for a total of 8 users. However, I am wondering if adding 3 new users
Zapier Integration on .com.au
As an Australian user, my Zoho One account, including all apps, has been put on the zoho.com.au domain. However, zoho.com.au is not an option when setting up a connection between Zoho and Zapier. Not being able to use Zapier to connect my Zoho apps creates a significant issue with a number of parts of my business. Significant enough that I may need to find other solutions if it is not resolved. I have communicated with Zapier, who advise Zoho own the integration and that it is up to Zoho to develop
Zoho HTML editor is removing MSO (Outlook) specific code.
The ability to add in custom HTML is great. We are using MJML to generate our wonderfully cross platform and responsive email code that works on Act-On, Salesforce, Hubspot, Active Campaign, and lead liaison. The way it supports MSO (Outlook) is it included
Plan change from Zoho One to Zoho Workplace
Hello Zoho, Following the recent pricing update for Zoho One, we are interested in transitioning to Zoho Workplace products. Please inform us about the necessary steps for this process so we can proceed promptly. Kind regards,
When will Zoho Support Grammarly in its applications?
I use Grammarly all the time to write emails, content etc. It has become an essential tool to correct my work and help me present a consistent style. However, it doesn't work with many Zoho applications, including Zoho Writer. The Chrome extension does,
Create a ticket on Zoho Desk from the bot
We are trying to create a ticket on Zoho Desk from the bot. We want the chat history and the file attachment to show on the ticket, but we get a null return when we try to pull the information. Please see attached.
Zoho One's newest feature roll-outs
Greetings to all Zoho One users out there! We're excited to inform you about the new features unveiled in the Admin Panel of Zoho One recently. Here's a brief account of each of them. Device Authentication: Manage the desktop login of your device with
Zoho ONE groups
Hello everyone, I was looking to do some automation with groups inside Zoho ONE. I can't find any way to do the followings. You know when you go to application you can have conditional assignment, I would like something similar for groups or at least
Getting ZUID with Flow from Zoho One
When using the app action "Fetch User" for Zoho One I can see that it brings back a huge amount of data, however I really want to access the specific value ZUID. This option isn't available in the "Insert Variable" section for Zoho One when trying to
Time log help.
Good day everyone, We plan to use Zoho People to keep track of time for our employees. We ran into issue with the time log form as it’s pretty basics and can’t seem to add any fields to it like you can in most every other module/service in the zoho eco
Is it possible to add Links to Icons?
I have been working with a landing page that has icons, and I need them to be clickable, but there doesnt seem to be any option for that. Please help.
Sites "Instagram App" not working
The Instagram App in Zoho Sites is not working since a few weeks now - it seems it does not connect to Instagrams API properly anymore. See attached photo -> this is what you get when trying to connect an account. The error states: {"error_type": "OAuthException",
Timesheet report
Is it possible yet to pull a timesheet report for ONE project only?
Consultants Available?
We are current Zoho One clients. We are considering using Zoho Practice and are running it in beta mode to see how it works. Where do we submit feedback regarding this new application? We were previously running Invoice and Books and went away from it
Zoho Campaigns says No Workflows
Hi, I am trying to connect an Elementor form to Zoho Campaigns via Flow. However I am getting the error in title when setting up the actions of Adding contact to a workflow. I have an active workflow in my campaigns app. Why the workflow is not showing
Zoho calendar integration with Ubuntu calendar/Evolution
I'm having a hard time integrating/synchronizing my Zoho calendar with Ubuntu. I'm running Ubuntu 18 and Evolution ver, 3.28 any help is apperciatred
Help center logs in to a different profile
Message I'm getting: " Dimitris Topou..... Inova Hospitality ediktampani@inovahospitality.com Change Password Note:This help center's authentication protocol is independent of the Zoho account you've used to sign in. " Hello, whenever I sign in to help.zoho.com
Is it possible to allow Zoho sign-in using ONLY Google?
Hi there, I'm new to Zoho One and am configuring our security policy. All of my users login to Zoho using their company email address which is provided by Google. We can also successfully login to Zoho by clicking on the Google icon and completing the
Product Tour
Is there a specific tool for creating a product tour guide for my platform within Zoho applications? I need a product tour tool for my platform, and I'm wondering if Zoho offers any tools for this purpose. If so, please share the names.
Need help understanding blocked email
For the second time in about six months, one of my users Zoho One email addresses has been blocked in CRM. Each time, an email request to remove the block, sent from the blocked email address to Zoho One support, has resolved the situation. She exists
Error facing while adding Commerce to Zoho One
Hi I'm in Zoho One free trial and I am trying to add Commerce to my Zoho One account and while adding it I am getting pop-up on my screen with a message of Error Occured! Can somebody help me solve this issue with immediate effect as I am supposed to
Using buttons in Client Portal?
Hello, I have a client portal, and I would like to have a button so they can access to a form with the prepopulated answers in Zoho Forms. The process I want to achieve is as follows: Client log in into the portal He has the list of the potentials He
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