What's new in Instant Messaging? | Zoho Desk | Feature Releases | Sept'2024
Improve your business communications with these new and enhanced features in Instant Messaging! Excellent communication is at the heart of every strong work relationship. These new features and enhancements for professionals will help you build better
The Zoho Finance Workshop 2024 is here!
Hello users! The much-awaited event of the year is back. The Zoho Finance Workshop is an annual event curated by our team where you can learn all about Zoho's finance applications. It's a chance to discover new, more effective ways to use our apps to
Zoho Desk: What's new in 2024 | Feature release
Zoho Desk's 2024 release is here! This year, we are bringing you a range of highly-anticipated features, including some that are designed to meet unique and industry-specific needs. With solutions for personalization, automation, AI, ticket management,
Zoho's Generative AI - The new age of customer support with Zoho Desk.
Zoho's awesome R&D culture along with build, build and build philosophy helps us push innovative boundaries; this post will cover the latest developments on Generative AI in Zoho Desk. We introduce Zia GenAI, Zoho’s own Generative AI model in Zoho Desk.
Keep the thrill of sales alive with Gamescope
Introducing Zoho CRM's built-in Gamescope--guaranteed to turn your days of ordinary work into extraordinary fun! Compete with your peers on who converts more leads, completes more tasks, or closes more deals with friendly competition and a lot of fun, while earning badges and trophies in the process. How It Works: It's easy to get started using Gamescope. All an admin has to do is turn the feature 'on' and every user can access it. Users can participate as an individual or as teams. For individuals,
Dashboard Drill Down
Greetings, Previously, in Bigin's Dashboards, the Charts, Target Meters, and KPIs were static, which meant you could only view the data overview. However, with this new enhancement, you can now not only view the overview but also access the underlying
Now you can set default properties for the Email Composer in Bigin
Greetings, Previously, when you sent an email in Bigin, you had to set the font style and size, sent from address, reply to address, and reply details manually. With this enhancement, however, you can set default preferences that will be automatically
Building Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,
We are making preparatory changes to the Ticket ID field type!
Ticket ID field in Zoho Desk serves as one of the key elements of the system. Our current implementation only supports numerical values for Ticket ID. This certainly limits our customers from customizing the Ticket ID. With the above challenge in mind,
Announcing Zoho Analytics 6.0 - An AI Powered Self-Service BI & Analytics Platform!
At Zoho Analytics, our mission is to democratize analytics for everyone. We recognize that team members across an organization rely on data to make both simple and complex decisions every day. These tasks shouldn’t require ongoing support from IT and
Impact on availability of metrics in the Reports module due to Facebook's Page Insights API changes
Hi everyone, In continuation with the previous announcement regarding the deprecation of certain metrics of the Facebook's Page Insights API, Meta has removed some more metrics from the New Pages experience, reflecting from September 16, 2024. Here is
Regulating Ticketing Operations in the Help Center
Hello Everyone, This week, we explore ZylkerShop's requirements for customizing tickets in the Help Center. Frequent or accidental changes to tickets can affect the quality of support. Zoho Desk provides the following CSS codes to address these challenges.
Rename Task Module To Suit Your Project
Task Module in Zoho Projects gives a comprehensive view of all the action items, known as Tasks, across all projects. However, different industries may use alternative terminology for similar processes, which might not always be recognised when labelled
Q4 United Kingdom In-person Zoho User Group Meetup: Streamlining Your Business Processes & Introduction to Zoho CRM for Everyone
Hello Zoho Community, We are excited to announce our upcoming Zoho User Group meetup in United Kingdom! This session is designed to help you streamline your business processes using Zoho CRM, with a special focus on enhancing customer interactions and
Boas Práticas na Comunidade Zoho Brasil
Participar da Comunidade Zoho Brasil pode ser uma experiência enriquecedora e colaborativa, mas para que isso aconteça, devemos sempre contribuir para um ambiente positivo e construtivo. Aqui estão algumas dicas de boas práticas para garantir que todos
Q3 USA Zoho User Group (ZUG) Meetups: September to October 2024
Hello USA Zoho Community, We are excited to remind you about the ongoing Q3 Zoho User Group (ZUG) in-person meetups across the United States till October 2024. Based on Zoho User Group's feedback, these meetups have been designed to address key areas
Zoho CRM mobile updates: improved lead conversion, voice-to-text, assignment threshold, and optional blueprint fields
Hello everyone! We’re delighted to bring you some exciting updates in Zoho CRM that will make your mobile experience even better.Take a look and see how these new iOS and Android additions can make your CRM journey even better. 1. Identifying and merging
Introducing Lookup filter in Zoho CRM
Dear All, We're thrilled to talk about our much awaited enhancement to lookup fields—Lookup filter. Let's get into the details! As you all know, lookup fields help you associate data from one module to another. You can lookup a record from module B and
Troubleshooting in Creator : New Learning Series
Dear members, I'm happy to announce that, as part of the Community Learning Initiative, we are starting a new series of articles on "Troubleshooting in Creator". The goal of the series is to empower the developer with information that could help him understand
Zoho CRM's V6 APIs are here!
Ho ho ho, developers! Hold onto your hot cocoa because we have just unwrapped the ultimate Christmas gift for you - Zoho CRM v6 APIs!! Just in time for the season of giving, this monumental release comes bearing enhancements and new APIs that aim to elevate
【Zoho CRM】レポート機能に関するアップデートのお知らせ：かんたん表示フィルターで選択リスト項目などが設定できるようになりました。
ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中からレポート機能に関するアップデートをご紹介いたします。 今回のアップデートにより、レポートでかんたん表示フィルターで選択リスト項目などを設定できるようになりました。 【記載内容】 かんたん表示フィルターの基準項目の追加 プレビュー画面での「フィルター基準」設定 1. かんたん表示フィルターの基準項目の追加 （*概要動画はこちらをご確認ください。） Zoho CRMのレポートには、膨大なデータの中から必要な情報だけを抽出できるフィルター機能が備わっています。しかし、これまではレコードの日付や期間に基づいたフィルタリングしかできませんでした。
[Fireside Chat on 6.0] Experience the AI powered self-service BI & Analytics platform
Ballooning data volumes at breakneck speed, expanding data diversity, the increasing importance of data management and governance, and the emerging complexities in analytics—BI vendors and customers are turning to cutting-edge technologies to address
Zoho Payroll: Product Updates | September 2024
In today's fast-paced world, every inefficiency in payroll management adds up, costing you time, accuracy, and ultimately, your peace of mind. Imagine a system where the business expense reports of employees are reimbursed along with their payroll, rehiring
Grow your talent pool with Resume Harvester
We are thrilled to announce the release of the Resume Harvester feature in Zoho Recruit, available starting today. This tool is designed to streamline your recruitment process by automating candidate searches and sourcing across multiple job boards, helping
Enhancement: Social Profile Linking in Zoho Recruit
In the modern recruitment process, recruiting is no longer confined to resumes and cover letters. Social media platforms like LinkedIn, Facebook, and Twitter offer a wealth of information about potential candidates. This information can provide valuable
Free webinar: A deep dive into Zoho Vault for end-users
Hi there, Passwords are more than just a hassle—they're a security risk. With the ever-growing number of accounts we manage daily, it's becoming increasingly difficult to keep track of passwords. For admins, the constant cycle of resets and compliance
Snooze feature - Zoho Mail Android app
Hello, Everyone! The 'Snooze' feature is now available on the Android version(v2.7.4) of the Zoho Mail app mobile app well. You can Snooze an email from the mail listing screen and the mail details screen. All the snoozed emails will be listed under the
Announcement: Deprecation of Certain Feeds Capabilities in Zoho CRM
Hello Enterprise Community, We hope you're all doing well. We would like to inform you about some upcoming changes to Feeds in Zoho CRM. As part of our ongoing effort to enhance the user experience and streamline functionalities, certain capabilities
Free webinar- Getting started with Zoho Sign: September 2024 edition
Hello there! Are you currently exploring Zoho Sign? Do you need a quick guide on how to set it up and use it effectively? Then don't miss out on our upcoming webinar- Getting started with Zoho Sign: September 2024 edition happening on September 10, 2024
Zoho Office Integrator's Editor API
Hello users, In this article, we will be exploring the Editor API in Zoho Office Integrator to create, open, and co-edit business documents from within your web app. A few highlights of the Editor API Create documents: Quickly create new documents from
Custom Reports for Meaningful Insights and Decision-Making
Zoho FSM provides an extensive array of over 20 standard reports that deliver valuable insights into your field service management operations. These reports can be easily cloned and customized to fit your specific requirements better, allowing for greater
Enhancing Customer Connections through Help Center Customization
Hello Everyone! Welcome to journeying with ZylkerShop on setting up its Help Center. ZylkerShop set up the customer portal for its users to have a self-service platform as well as grab the mind share of its customers with Branding. ZylkerShop made use
Importing Data in Zoho Desk: Improved UI and added functionality
Hello Enterprise Community, We're excited to announce some important updates to the Data Import feature in Zoho Desk, including a complete UI overhaul. Check out the details below! Transferring data to new applications is inevitable for most businesses.
Function #22: Associate salesperson automatically based on customer-level custom field
Many businesses rely on salespersons to engage with customers and facilitate sales transactions on behalf of the company. These sales representatives often handle multiple clients simultaneously, and it becomes essential to correctly link each salesperson
Announcing Zoho DataPrep 2.0: An AI-Powered Data Management Platform
Originally launched in 2021, Zoho DataPrep started as an efficient self-service data preparation solution. We are excited to launch our new version 2.0, with significant enhancements to our platform to help you manage your end-to-end data needs with the
Power of Automation: Automatically Archive a Project after 60 days from its completion.
Hello Everyone, A Custom Function is a user-written set of code to achieve a specific requirement. Set the required conditions needed as to when to trigger using the Workflow rules (be it Tasks / Project) and associate the custom function to it. Requirement:-
Formación de Zoho Creator en Madrid - Desarrolla aplicaciones personalizadas low-code
¡Descubre el poder de Zoho Creator! Únete a nuestro Creator Roadshow y aprende a construir aplicaciones personalizadas sin necesidad de ser un experto en programación. ¡Ideal para principiantes y usuarios intermedios! Zoho Creator es una plataforma de
Announcing the deprecation of a few capabilities within Feeds
Dear Customers, We hope you're well! We are here with a recent update we made to the Feeds feature in Zoho CRM. We have deprecate the following capabilities from Feeds: View inactive/ dormant records View records followed by you Auto-follow records With
[Webinar] Automate sequential follow-ups with Cadences
Hi there, Any sales process warrants a lot of follow-ups with potential customers. And most of the time, each of these follow-ups is dependent on when the last one was done, or how it was received, right? Naturally, the onus of these decisions falls on
Free webinar: Navigating global e-sign laws with Zoho Sign
Greetings! Do you use electronic signatures for your business documents? Are you uncertain about their legal validity in your country? We have the answers! Join us on Thursday, August 29 for an exclusive webinar, where we'll explore the legality of electronic
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