Zoho Desk non esclude l'orario non lavorativo
Our static or customised Report, total resolution time, and also the sla , Zoho Desk doesn't exclude the no business time: Our business time is 9.00 am - 6.00 pm. We have already opened another request three weeks ago (without solutions) because also
Zoho Desk Views
Is there any way to adjust the views available in the help center?
Implementing ASAP on site with Content Security Policy headers
Has anyone tried implementing ASAP or Live Chat on a site with a decent CSP header? I can't seem to get it to work. I came this far: header("Content-Security-Policy: default-src 'self' https://*.websitemachine.nl https://*.zoho.eu wss://*.zohopublic.eu
Infinite loading circle on customer device after session ends
Hi! I've just started using Zoho Assist and am overall a fan! However, while testing it out before asking any customers to use it, I noticed that the Zoho Assist Customer android app ("Customer App - Zoho Assist") seems to get stuck on an infinite loading
I can't create a New Post
Hi there, I am currently unable to create a New Post in Zoho Social. I click on the button and nothing happens. I have tried reloading the page following the prompt that there has been a recent update, and I've also tried logging out and logging back
Throttling Error 400
Hey, I have to submit thousands of records to Zoho Project using API. But call to create task dependency API causing URL_ROLLING_THROTTLES_LIMIT_EXCEEDED error. Please check the attachment showing the response i got from server. "You can invoke or call an API for 100 times in a span of two minutes. If you invoke more than 100 times, the particular API request will be locked for the next 30 minutes". It is stated on zoho projects api help page but i am having throttling error showing message "Cannot
Get the Error "OAUTH_SCOPE_MISMATCH"
Hello, in every case i will get Data from the New OAuth2.0 CRM API i get the error "OAUTH_SCOPE_MISMATCH" Example call/response out of postman what am I doing wrong? The oauthtoken works fine, because i get the Error "INVALID_TOKEN" if i change it...
Cannot verify "from" email
I cannot seem to be able to verify the "from email". I get an error every time: https://www.dropbox.com/s/gwnqat8z7p6lwch/Screenshot%202020-01-19%2015.30.14.png?dl=0
When marking a user as inactive, their lead lists disappear
We are facing a problem in our company that when an employee leaves the company, we mark the former user as inactive so that no one can access that account. The problem is that when we do this, all the company email lists we have collected disappear,
Shopify Sales Tax
Just testing Shopify sync - good to see that both item tax and shipping tax import. However, they are importing as "Shopify Sales Tax" and "Shopify Shipping Tax" How can these be changed to be "VAT 20%"?
No longer able to access zoho e-mail via iphone mail app or macbook mail app
I've been using the IMAP and SMTP settings for Zoho on my iphone and macbook for a while now. I randomly noticed today I have not been receiving e-mails in my phone or laptop since last Saturday. I login to Zoho webmail and see there's plenty of e-mails
IMAP Block
My email has had IMAP blocked on the console due to a suspicious login attempt. I have changed my password to make sure it is secure and tried to unblock it, however I am told this is not possible and to contact support. I contacted support 2 days ago
How can I combine several estimates into one estimate
I am a building contractor. I want to create estimate templates that can be cloned as needed to create rapid estimates/proposals for new projects. I think I have to create one HUGE estimate template that includes ALL the items required for COMPLETE projects.
Audit log
my audit log are empty last 3 days whats wrong ? I have sales employee and use the audit log to see they activity
Unable to add scheduled actions to workflow
Hi all, I am new to Zoho and have been creating workflows for my business process. Just recently, as I was creating a new workflow, I realized the add scheduled action button was grayed out. The workflow is only allowing me to create instant actions
Can't create Page Group for single posts in taxonomy
Hello, I am trying to create a Page Group in Zoho PageSense, but none of the URL options fit my use case. I have a WordPress website with lots of posts published. Each post is attached to at least one taxonomy (category, subject) but the single post URLs
Unable to send emails to hotmail email adresses
Hi Concerned, 1. I am unable to send email to hotmail accounts. the error i am facing is attached below. 2. I can send email to gmail account but also the email is landing in spam to gmail accounts. Would be grateful if an urgent solution is provided.
Remove mobile number & primary email address.
Hi There, I would like to request to kindly remove the primary email address (hello@hotelspace.lk) and phone number (+94776307625) added to this account. We have used this email 4 years ago and now it's no more operating. My official business is DT Travels
Filter to Prevent Automatic Response When Email is from a Specific Address
Hello, Is it possible to create a filter or rule that if an inquiry is sent from a specific email address, an automatic response will not be sent? Sometimes I send a message to support from ZOHO BUG TRACKER, and I do not want to receive an automatic reply
"Visit Summary" section is not populated in Zoho CRM
I integrated Sales IQ using JavaScript API, and when form is submitted - CRM contact is created. Zoho Sales IQ gets visitor's name and email, and in UI link to CRM contact appears. But in CRM "Visit Summary" section is still empty. I need some help finding
unable to access zohonote dashboard
Hi, When i click this link on the homepage of zoho notebook https://notebook.zoho.com/app/#/notebooks it takes me to a 404 page.
unable to receive emails
is anyone able to look at my settings as i believe i have set this all up correctly but i am still unable to receive emails, getting very frustrating now :/
CRM Widget In Zoho Mail
When I try to link an email located in a shared mailbox to a contact or a lead with the CRM widget, I have an error "Oops! something went wrong"
Unable to Switch to 'Table View' in Zoho
Good Morning, This issue just started happening today. But when i initally logged into Zoho, mt default view was in 'Table View' and would not load the page no matter what I tried. What I tired to remedy the issue: Cleared cache and cookies (Chrome) Tried
website error privacy error
Our website is not accessible. Everything has been fine until today. https issue. I need a fix asap. Your connection is not private Attackers might be trying to steal your information from www.fullspectrum-partners.net(for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_COMMON_NAME_INVALId
Using JS Embedded Form, does not scroll to top on 'next' button.
When embedding a form using JS, I am unable to get the form to scroll to the top when you click next on mobile. Even though the focused field is at the top, out of view, it will not show it unless the user manually scrolls to the top. Please help. Browsers:
Password Vault - Unable to access pre-existing accounts after activating Azure (Entra) SSO
We're having an issue converting to Azure (Entra) SSO with the password vault. We've noticed that after we enable the SSO settings, the user accounts created before SSO were enabled are no longer accessible. Is there a way to designate certain accounts
New Layout Problem
Hey guys, I am experiencing an issue when trying to create a New Layout. I receive a message saying "Sorry, but you can not create a new layout as you have aleready reached the maximum limit of 3 layouts per module." I have not been able to find a solution to this anywhere.
PROFORMA INVOICE FOR ZOHO BOOKS UAE EDITION
Hi, Please add a Proforma invoice module for ZOHO BOOKS UAE EDITION. I have been requesting the Zoho support team since long ago but didn't receive any reply. Proforma invoice Is a mandatory & important feature that is missing in the Zoho UAE edition.
Email Notification for an Estimate Accepted via Public Link??
Hello All, I could've sworn I read in the documentation for Zoho Books that when an estimate is accepted via the public link, an email notification is supposed to go out, However, my team is not receiving any email notifications and I can't find a spot
Directing users to the Zoho login screen to use Zoho Books REST APIs
Hello, We have a Zoho books membership, and we aim to use Zoho Books' Customers, Items and Invoices REST APIs in our ASP.NET MVC application. For example, when a new user is added to our system, in order to ensure that user appears as Customer in Zoho
Default field that is present when searching Zoho Invoices is not present when pulling an invoice directly using ID
So when I just pull a list of all records, lets say from the past 7 days. It lists the records in a JSON as expected with data for each. One of the fields listed is "transaction_type". This is generally "renewal", "new", etc. The problem is, when I use
Creating Vendor payment with tax deducted
Hello i would like to create a function in zoho deluge to create automtically vendor payment with tax deducted. There is no problem creating a vendor payement without taxes for the bills. I dont see the input of the account of the tax and the amount I
The site cant be reached
Hi, my zoho form cant be accessed using telco line but no problem with wifi. The problems only happened recently. What should i do? Please help me with this.
Update a Checkbox
I created a Flow that triggers when we transition a Deal to an Onboarding stage. The purpose of the Flow is to make sure the Account and Point of Contact exist in Desk and create them if they do not. It also creates a Desk ticket and a Project in Zoho
Problem with Workflow meetings showing up in My Meetings.
Hello, I created a workflow when a field was updated, a meeting was created (among other things). Emails worked, tasks were created, and the meeting shows up in the Meetings Tab, but it does not show up in "My Meetings" widget, nor does it show up in
Check the input for Product_Details and try again."
Zoho CRM says "Zoho CRM says 'required field not found'. Check the input for Product_Details and try again."
Amex Card Integration with Zoho Expense (India)
Hi, I'm trying to add my Amex card to Zoho Expense. When I sign into Amex I get a message that integration is not available for "my region" (Bangalore). Is there a fix to this?
Zoho Desk does not take me to my company after logging in
I have came across this issue twice now. The first time was when I was doing a trial. After the trial expired, I went to logon and Desk was acting like I never setup a company before and when I put in my company, it said it already existed. Long story
Unable to bulk update tickets - INVALID_DATA /fieldName
Hi, I'm having issues trying to bulk-update tickets using the API. I'm trying to update the contact owning the records, therefore I'm trying to change the "contactId" value for a given list of tickets. Here's the request I sent and its body (values have
Next Page