Issue with connecting multiple users to the same login
I am having trouble connecting multiple users to the same login. I sent an invitation to the users, but they were prompted to create new Zoho accounts instead of being able to connect to the same login. I have tried connecting through different web browsers,
Bug With Snippets Button
When I hover over the Snippets button, the quick menu appears, but when I move my mouse down to select anything, the menu flickers, every time. I'm not sure if it's a hover target thing, but hopefully it can be fixed. I've attached a screen recording
Zoho Template Metrics
I ran into an issue this morning where my template metrics for the Contacts Module were not populating. I ran a report to see who opened and confirmed the email was sent, but usually, the template will populate open/click metrics based on the sends. Has
AfterShip No Longer Supporting Royal Mail
I discovered this morning that Zoho is no longer supporting Aftership tracking for Royal Mail. I am annoyed as I received no advanced notice of this and have just wasted a lot of time working out why Royal Mail is no longer listed as a carrier. This is not the way to treat loyal customers Zoho.
Zoho Assist API - python and requests library
I am using the following python code which results in an error 400. I setup the self-client and have received a clean token and can generate a new token via my refresh token. import requests import datetime import time import json api_url = 'https://assist.zoho.com/api/v2/reports'
ICICI Bank Integration issue
Team Zoho, I have try to Integration but getting error The user is already registered with Zoho. Please check with your account admin. I have already approved connection in ICICI bank, but I am not able to see any details in my account. Please help. Regards
i use wrong email account to register bigin soho
i want to change my log-in info, i already purchase something too.
Rate limit and change status not notified to the customer
Hi, Although our remaining API is heavily used and we now use the Zoho subscription service, recently we have been regularly receiving rate limit requests to Zoho. We felt quite uneasy about that. 1) Can you provide me with a list of the particular criteria
Daily Notification for Specific Tagged Items
Is there a way to set up a tag in a Zoho desk ticket so that a daily reminder is sent to the agent about the ticket? Can the same be done to send the reminders to both the agent and the customer who created the ticket?
[Client Script] Module: Quotes, Field: 'Quoted_Items' | setValue() --> internal API error
Hello there, I would like to use an client script to validate line items in quotes. So basically I get the value: let quotedItems = ZDK.Page.getField('Quoted_Items').getValue(); do my logic and on the end I set the value: ZDK.Page.getField('Quoted_Items').setValue(quotedItems);
I am so tired of hitting this arrow.
When I'm in the middle of editing an element in the campaign's editor, and I'm ready to close the editing pane, I am constantly clicking the arrow at the top of the editing window which takes me back to the campaign overview screen. The button to "save"
Accessing Customer Module Data from a Invoice Custom Function
Hello everyone, I'm currently working on custom functions in the Zoho Books Invoice module with Deluge language. Zoho provides arguments for these functions, such as a Map of the invoice, organization, and user. However, I'm trying to figure out how to
CRM Activity message us blocking access to CRM.
Cannot access CRM. Message about ZOHO change to activities is blocking access. Clicks anywhere on CRM screen don't do anything. The click is rejected. ZOHO CRM Support told me I don't have a problem. This is after I sent them screen shot of problem. ZOHO
Web access blocked. Suspicious login activity.
My Account giovane@atecs.com.br has been blocked. Please unblock.
Send Email bug
Hi, Would like to report a bug since this morning. If I click "Send Email", it should auto tag email address of supplier. but this morning it won't. All of our staff have this issue.
Updating Sales Order "Ordered Items" values with Quotes "Quoted Items" via custom function
Hi! I'm updating a custom function that populates the Sales Order fields with values from the Quotes module. I'm trying to add a conditional statement that, when a certain field is X value i also bring all Products inside the Quote to the Sales Order.
Please revert Zoho Expense integration in Zoho CRM back to the way it was
I submitted a support ticket and Zoho support said "apologies, with the new update this is the way it is". In Zoho CRM, Zoho Expense used to be tied to a Potential, so that when you clicked on the Expense item in a potential, you could create a Report/Expense
554 5.1.8 Email Outgoing Blocked
I couldn't send outgoing email. Can you please help?
Mailbox Alias can not create; Alias Email Id already exists
i can not create mailbox alias with error "Alias Email Id already exists". but on user details, has no relasi@setaukita.com. it doesn't exists yet.. but why can not create "relasi@setaukita.com"?
Slow FSM
Our first day of trying this in the field. In the office and on the app. Problems. 1. using the map on the app and using it via CarPlay Apple Maps gave an error of turn by turn not available. OK with google? 2. pressing the button to start the service
It is not possible to book a meeting without providing staff ID via API
Good morning, We need to schedule meetings based on the availability of two users. It is nor important which user, but it is always one of them who will responsible. If both are on meetings, then there should be no available slot. Via interface I fetch
Automatically Assign Related List (Sub-Module) Records To Parent Module
I have a Custom Module called Campaign Actions, with records of Actions taken (click link, etc.) by prospects during a Campaign. It is a Related List in the Leads module. I can MANUALLY "ASSIGN" individual Campaign Action records and have them show up
Zoho Book verified email address
Hi, hoping someone from Zoho can help on this one. In Book have addded and verified an email address to be used in a custom function. However, when executing the function get banner warning of only admin, user or verified email can be set as sender address
FONT RTL
We are using Zoho books subscription Since we are operating from Saudi Arabia, We need Arabic Font support (We use: FONT RTL ) But once we use this Font all our page Alignment Breaks and looks unprofessional documents. For Eg: I use FONT RTL font for
How to apply custom fonts to Zoho Form
Hi there, I hope you are doing well. I would like to apply some branding colors and font changes to our current pricing form which is using the Zoho form service. I have read your documentation about how to apply fonts. But while updating the form theme,
Cosmetic defects in upload / file collection API and terse grammar
Images not showing/broken in inline emails
Hi, My images that I copy paste to the email are not showing to the receivers anymore. I attached the error message from the receiver end. It seems like connection to the image is not working. firewall or change of the image location issue? Can you investigate?
Mails ending in receivers spam folder.
Hi Zoho Team, All the emails we are sending to our clients end up in the spam or unwanted mail folder. Why is that and how can we prevent it? Best regards August
Can Send Emails But I am not Receiving emails in Zoho Account
The problem is I can send email but receiving email in zoho mail is problem. MX, SF and DKIM are perfect connect in Zoho domain account but there is still problem.
Can Not Receive/Send Emails
Hi there, Our administrator of the Zoho account has left the company and it has been very difficult to get ahold of him. The owner of the company Edgar Ponce has requested for me Jonny Villatoro to gain administrator access. Is there a way I can get access
Adding Teams - bug when choosing
When assigning ASSOCIATED TEAMS in Task information, there is a bug that doesnt show up the list/ADD TEAM option. By default the list remains empty & once you open ADD TEAM and close it the next time it wont show "+ Add Team" Please refer to attached
The cap on the number of monthly transactions and users may dissuade high-volume, employee-heavy businesses from using the software.
Hello Zoho, There is a cap on monthly invoices which become an issue for growing businesses. The caap on the number of monthly transactions and users may dissuade high-volume, employee-heavy businesses from using the software. Please address this problem
We must admit - Yodlee is an unreliable partner!
Hello Zoho, Our Yes Bank account intergration is messed up since the beginning and the problem has not been addressed yet. With bad synchronization, poor categorization of transactions, duplicate/unknown copies of accounts, no support, geared at income/expenses,
Profit report by customer and by product.
Profit report by customer and by product. Hello, I want to know for which customer I am earning more and which product to buy I also want to know from which project I earn the most. the data I need are: Date: Customer name: Product name: Invoice number:
Unable to deregister VAT
Hi All, My business turnover is below GBP 80,000 and HMRC approved my cancellation for the VAT. However, I am not able to cancel the VAT mapping in the Zoho book. As I should not display it in my company's official document if my company does not have
Addition charge for zoho recruit
We have asked for only 4 accounts in the past for staffing version of zoho recruit. I see it is charged for 12 users. Can you please correct ? Now we would like it to be reduced only to one account and that should be for admin account
Zoho Working Slow
Hi, We are repeatedly facing this issue were our zoho crm is working slow and takes a lot time to load impacting our business operations on a daily basis. We have already followed all the basic steps related to Cache clear, Using Incognito mode but still
Edit Option not Working for Certain Profiles
I have a profile setup for profile "Data Entry / Estimation" For this profile, I want them to have read access for all Accounts, so they can reference them when setting up deals; However, I also want them to have Read and Write Access for one specific
Interview invites automatically sending
We arrange interviews for our clients and track them within Recruit. We don't send interview confirmations via Recruit because we can't add external interviewers. When I save the interview, it asks if we want to send a confirmation... we click Do Not
Just why
WHYY???? WHY???????????
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