UID FETCH failed on IMAP access
Since today, I can't fetch any emails over IMAP. It seems like only the email fetching is affected (empty directories show up in the client). Client complains about the "UID FETCH failed" server response. Other features still work, as in: - The directory
SHIFT MANAGEMENT
As per this link, shift management allows for shift rotation but the current configuration for shifts DO NOT reflect on a calendar on the desktop when that SHIFT day is considered an OFF day. According to SHIFT setup, we can only create a weekend setting
Formatting date for Books Recurring Invoice
Hello, I am writing a function to create a Recurring Invoice from CRM, but am getting an error when trying to set up the Start Date. In the function, I'm getting a particular date field from the opp > find the next month > get the first day of that month;
Email Replies Are Not Detected In Workflow Automation Even With Reply Tracking On
Hey I have a workflow automation setup. I put my own personal email through the workflow to see how it would show my replies. I replied to the email yesterday and haven't seen anything come through. The email arrived in the other Gmail inbox. But Zoho
Número de semana no coincide
El día de hoy se observa el número de semana a un lado de la fecha de la hoja de horas. Sin embargo este número de semana no coincide con el número de semana del Calendario.
BUG: Code Editor Not Working in Chrome Browser
Just wondering if anyone else is experiencing this issue. Since earlier this week, when I click to edit a deluge script in chrome, the editor doesn't appear. Specifically, the issue is that the "wf-slider" <div> is being given a style of "display: none;"
Sheet not loading preset validations
My team and I share a zoho sheet and this week all of us are running into delayed issues regarding the preset data validation options. The sheet is not picking up what we are entering and this has been an ongoing issue all day today. I sent in a help
Zoho CRM is so slow here in China
Sometimes I enter a record or try to load a module list. Need around 10 seconds. No issue when I enter another website. Not an internet issue as we are at 1000MB speed.
Fixing the Bug and getting the datas back
By choosing a specific row,i clicked on "Delete column" instead of "Delete Row" which ultimately led to the deletion of everything. When i clicked on the left arrow button to get to the previous step,the data that was lost never returned and left as an
Notice: Undefined offset: 1 - ERROR while searching for records
Hi I'm currently integrating our plattform (php ecommerce) with zoho crm for a client. I've successfully installed the php sdk and got it working by obtaining access and refresh tokens. Now i'm trying a simple request and it's returning me this error:
BOOKS CANNOT ACCES DUE TO CUSTOM DOMAIN ACTIVATED
I cannot access my zoho books due to custom domain enabled anyone have solution for this ? i had sent multiple mails to support team to solve this ..
Zoho CRM is so slow here in Indonesia
Hi, Currently I am in Enterprise trial version. I really love continue to use Zoho CRM since it almost perfectly fit to our business need. but unfortunately the Zoho CRM web is often so slow. I am in Jakarta, Indonesia. the web is so slow in here, it
Notes transcribed on the Mobile App do not not appear on the Desktop version.
I have recorded Notes on my mobile phone and the transcriptions appear on the phone. When I look at the same Note in the Transcription area on the Desktop version there is nothing there. Is this a Bug?
Can't delete shared mailbox emails from mobile app
I have the mobile app on iOS and cannot seem to find a way to delete an email from a shared mailbox. Is there something I'm missing here? Michael
Zoho campaign lists not Showing on Landing page integration
Hi! I run an account with a lot of segmented lists. We are experiencing an issue when trying to integrate with Zoho Campaigns, where only a few lists are displayed and we cant choose the one we need. Please watch this recording to verify the issue: https://www.loom.com/share/42cf07e7743541f2acc1869c96b02acb
Cant delete domain from landingpage domain lists
Hi! Cannot remove a domain from landingpage domain lists. After clicking on the button, an error appears without text and nothing happens. This prevents me from using this domain (with WWW) on Zoho sites
Unable to delete images in File Manager
I am currently unable to delete unused images from a landing page in the File Manager. When I attempt to delete an image, I get an error message: "An error occurred while deleting resources." the I've tried logging out, logging back in, and refreshing
Where did the module suggestion go?
By The Grace of G-D. Hi, How are you? It used to be that, in Deluge editor, when you write "zoho.crm.getRecords(" - It will prompt you with a list of availible module names. It stopped working about a week ago (That is when we noticed it). Why?!?!
Zoho landing page builder loads so slow
It is often for my account and other users to experience slow loading like this (sometimes even for more than 15 minutes). What are the problems and how to solve it? The internet connection are fine.
Workflow Rules Not Triggering
Hi all, Workflow rules that were working up to about a month ago, specifically for accounts that have 1 field modified with set conditions, that schedule emails based around these conditions, are no longer working. I was originally told to add the "unsubscribe"
Error Publish Custom domain
Hello Zoho . My custom domain can not published on zoho landing page. There is an explanation that "PAGE PUBLISH ERROR". Please help me to solve this problem. . Thank you
Incorrect Unread Email count
Hi, In my Inbox, I have only two unread mails, but it shows me three (in Inbox as well as in Unread). Please find the screenshot below.
Sorting related list module in Accounts CRM Mobile App
Hello, On iPad we use ZOHO CRM Application. We have a related list (coming from another Module) that is showing reports in Accounts Module on each account. These reports in that related list are imported recently which I think is the reason of our problem
Cannot edit / access new Flows
I created a new flow, testing it and was working fine. Pressed "PLAY" and did some other work in Zoho Creator. I came back to the Flow to edit but cannot. I can see the flow running in the Dashboard and see in in TOP 5 but I cannot edit my flow. My custom
TeamInbox Rules : Tags actions
Hello, I'm taking TeamInbox in hand. Sorry if i'm wrong, rules are heavy to manage (beacause of an issue ?). After many test it's apear that : if actions to perform are multiple and one can't be done, any actions ocurres. For exemple : Adding a tag witch
Unable to schedule meetings
Hello I am unable to schedule recurring meetings in Zoho CRM Calendar. It says unable to complete request.
Access to be given to the user for a Custom Report/General Report
Hi All, I want to give access to only to a specific general/custom report for a user. Is it possible to do the same. If yes, please let me know the process to do the same
ZOHO CRM App device restriction
Hello, Is it possible to restrict phones using the ZOHO CRM App and only allow iPads for use ? I found the option to allow IP adresses but this doesn't solve the issue. Is it possible to add restricted IP adresses ? Thanks
Email Error
Hi Team, Good Morning. Please advise on the below error that I'm facing right now. I can't reply or send a new email through the team box. I have attached the screenshot of the email view. Please advise. Thanks
My email is blocked
Greetings, Hope this finds you well. I'm facing the following problem and would like to fix: Email outgoing for your Zoho Mail account has been blocked
My email cannot receive email from IP: 103.7.8.96
Hello Zoho, My email cannot receive email from IP: 103.7.8.96 and gets the response "554 5.7.1 Email cannot be delivered. Reason: Email detected as Spam by spam filters." can you help me check for this problem? i have set spam control but it doesn't
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
I cannot send emails off my email with Zoho
554 5.1.8 Email Outgoing Blocked
I'm receiving the error "554 5.1.8 Email Outgoing Blocked" across all my users. May I know the reason for the block and what steps should I take to remove the block?
Sorry, we are unable to process your request. Please try again later. For assistance, contact us at Zoho.
Hi, a user of the CRM is trying to send an email. That's the message she gets "Sorry, we are unable to process your request. Please try again later. For assistance, contact us at Zoho." Everything looks fine from this end. What do we do now? Her email
Deleting Products used in Quotes/Sales Orders Problem
Hi everyone, So we want to delete 75 products and replace them with products from another vendor and different product code. When trying to delete, I get the following warning: Sorry, you cannot delete the product(s). The product(s) cannot be deleted
Not receiving mails
I can send mails and receive replies on that mail from zoho mail inbox. But I'm not receiving a direct mail composed from my gmail account.
Zoho Projects App Timesheet Templates Not Showing Up
Timesheets Templates are visible on the web version but don't show up in the mobile version, do i have a setting wrong?
I have an Error while Forwarding my Email
Hello, Mail forwarding does not work. I use Outlook and have an email address as support@xxxx.com and set up a forwarding rule to zoho desk (support@xxx.zohodesk.com) (support@xxx.zohodesk.com) I followed all the steps on this article however, when I
My Open Tickets View Not Working
Hello! We are seeing that the My Open Tickets view has changed to now include ALL open tickets, not just ones assigned to that agent. Has there been an update recently that would have impacted this functionality? Or is there a bug currently affecting
Appending Data Export not working
I am trying to export data on an hourly basis from Zoho CRM to Zoho Analytics to Zoho dataprep then to a SQL Database. I originally set up the export to Append the data but this deleted all data in my database and only exported the new rows, I then changed
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