Custom Button Feature Disappears
Hi, I've been using the same custom email template for over a year now. Before, the custom button always worked just fine. The most recent email, however, seems to have a problem. When I test the email to our Outlook email accounts, the button doesn't
Delivery Status Notification (Failure)
Hello, i have got this message sometimes when i sent an email to my zoho mail account. Address not found Your message wasn't delivered to olivier@********ks.fr because the address couldn't be found or is unable to receive email. Why ? Also, i received
Nott receiving emails
Hello, We randomly stopped receiving emails around 6 hours ago~ However, we can still send them. We have check in the desktop and WebView, and no new emails. Can you check what the issue is, as from what we see everything is in order an nothing was
Zoho MAIL
Uso Zoho Mail y tengo problemas para que mi correo llegue correctamente a los buzones, se marca como SPAM yo veo que tengo correctamente configurado el SFP, el DKIM, y DMARC, envie correos a soporte pero yo creo que tampoco les llegan por que no he obtenido
Can't receive emails from Facebook
Hi, Unfortunately, I am not receiving any emails from Facebook. I do receive emails that are sent from the contact page on my webshop or Paypal. How can I solve this?
Deluge Custom Function - Product_Details wrong data type when parsing back to Purchase Order
Please note I'm not a deluge expert, but I have attempted to tweak a custom function but seem to be having issues with the last operation. Essential the function should do the following: Get the Quote Details Iterate through the Quote Product Details
Delay in receiving emails
Hi! It's been a few days that we're experiencing some delay in receiving emails on Zoho. We've done a few tests, and messages takes over 30 minutes to be received. Please, we need this to be fixed right away! Sincerely, Gabriel Bini ImobiBrasil Tech Support
Convert Lead to Deal API Request does not insert URL
Hello, I'm making a request to convert a lead into a deal. The request works well, but the URL I'm passing does not get inserted into the CRM. All the data gets inserted expect of "Link_zum_Kundenvorgang". I proofed the API name and there is no issue
Continuous Failed Import
I have an import that continues to fail. It used to have a data prep step, but I deleted the data prep. Since I deleted the data prep (because it was failing), now the whole report continuously fails to import. I REALLY don't want to have to delete the
Reports Deleted
Hi Team, I login this morning and saw my Leads Dahsboard showing "View Deleted" on each report. I logged in and checked, Except three reports, each report under "Leads" folder of "Experitest CRM Reports" is deleted. I have like around 15 reports in there. Can you please quickly check what just happened and how can I recover those ? Thanks, Hasan
Creating a project with Zoho Flow and with date custom field fails
Hello, I think I found a inconsistency in how Zoho handles dates. Let me explain, as it took me 2 hours to figure out where the roblem lies, and didn't found a solution I'm using a Zoho Flow flow triggered by a Zoho CRM new Deal. The Deal has 2 date fields
Centering a table in a dashboard / Responsive Tables
I have a pivot table spanning roughly 2/3 of a dashboard page (left to right) with a widget next to it on the right. Depending on screen size, my pivot table may have scroll bars (smaller screens) or half of the area for the pivot table may be empty
Using Bigin CRM - Mandatory Field: Parent ID (Map the se_module ID here)
Hi All, We're using Bigin CRM and I'm attempting to create the following Flow: When a field is updated in a Deal/Request then an automatic note gets inputted into that same Deal/Request. 1) Deal Updated 2) Add Note There is a Mandatory Field: Parent ID
Organization info not found in request
So, I have been having this issue lately. The flows were working absolutely fine before. But since this year I've been receiving this error "Zoho Marketing Automation says "Organization related information not found in request." What could be the problem?
Saving Form attachments to a Shared Google Drive
Has anyone any ideas how to direct Zoho Forms to save form attachments to a Shared Google Drive? All I seem to get is My Drive and Shared with Me. Thanks Nicola
Request Api with Authtoken
Hi, I'm trying to get the tickets calling the API but always I'm getting 401 $ curl -X GET https://desk.zoho.com/api/v1/tickets?include=contacts,assignee,departments,team,isRead -H "orgId:$$$$$$$" -H "Authorization:Zoho-authtoken $$$$$$$$$$" % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 93 100 93 0 0 93 0 0:00:01 0:00:01 --:--:-- 93{"errorCode":"UNAUTHORIZED","message":"You
Sending CRM Email from Zoho Flow
Hello, I am receiving this error when I attempt to send an email from a template in the CRM through Zoho Flow: Zoho CRM says "the related id given seems to be invalid" I am currently using the contact ID in the Entity ID field. I've also tried the Template
Unable to receive email from Facebook.
I tried to verify my email with Facebook and it has been months that I still unable to receive email from Facebook. I asked also clicked resend many times. Can you check whether it is from Zoho side or from Facebook side.
Incorrect overdue reminders on Android app
I keep getting an overdue reminder notification on my phone, but there are none actually overdue. Invalid reminder If I tap the notification I'm told there are no reminders, and it's not a filter thing, there are no reminders at all. In the Windows desktop
SMTP blocked: How to unblock SMTP Mail Outgoing blocked due to security reasons.
Waiting four days now! Just wondering how else to get a response from Zoho Support to get outgoing mail unblocked. So far, no precise info on what the concern is; nor what to do to get it unblocked. The referral to Zoho's Mail Usage Policy is next to
"Shopify sales Tax" keep coming up
Hi there, anyone know a solution on "Shopify sales tax" both on shipping area and (GST) area. Shopify order synced to zoho inventory will have this all the time and can not be default to "GST", it can be changed manually, but next order comes with the
Help Center - No ability to scroll on the published Help Center site?
Once updating the very basic settings of the 'Help Center Customization' settings, I changed the header image, some colors and went on with my day- Problem being, there seems to be no ability to scroll vertically throughout the entire site, which makes
Unusual activity detected from this IP. Please try again after some time.
User ID: 720338508 We can not create (add) a user email. I got a red message: "Unusual activity detected from this IP. Please try again after some time." What to do?
Zoho IP Address Blocked by Spamcop
I'm getting this error when sending to some recipients. 4.7.1 Service unavailable; Client host [136.143.188.14] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.14 Please help to rectify asap. Thanks.
Emails not deliverable: IP 136.143.188.16 on Suomispam Blacklist
Just noticed that my emails are fully being blocked by yahoo and aol due to this IP being blacklisted. Not sure how many other email domains are blocking zoho email domains, but I’ve sent more test emails to yahoo addresses and they’re just not ever getting
Whatsapp Integrations: not receive sms for confirm
Hello, I'm trying to configure Whatsapp Business with Zoho CRM, (I already did with zoho Form with any problems). I follow all the step but I don't receive the call or sms with code for confirmations. I try several time in the last 2 days with any s
Need more CRM Fields in Webhooks
Hello, we need more CRM fields in our webhooks. Is it somehow possible to achieve? These limitations are really disturbing.. https://help.zoho.com/portal/en/kb/crm/automate-business-processes/actions/articles/webhooks-workflow#Recognize_Unsupported_
I can't convert a Lead to an Account
Hello, I just got a trial for Zoho CRM and I am so close to being set up, and I'd love to upgrade and use this moving forward. But I cannot seem to work out how to convert a Lead to an Account. Everything looks correct from the back-end, my Leads all
Vault browser extension super annyoing
On every second website I am asked to fill in credit card information even there is nothing about credit cards on the page! How do I disable this stupid behaviour? It is so annoying
IMAPs won't sync to all platforms
My business partner and I have been having issues with our apple mail and iphone mail. Every day, we have to completely remove the zoho accounts from both platforms and re-add them and input the imap information all over again in order to be able to see
The comment are not showing on the Task page.
I can see that there is a comment on Subtask on the page of the Task. But when I click into the Subtask, I can see no comment.
I order 1-year contract of Zoho Desk but tell me will update on Sep 7 2023
Hey Can you check I cannot use my credit?
Site saying connection not private now with security error when visiting
My site (GlobalMCIS.com) is saying "connection not private now with security error when anyone visits. It was working fine this morning without errors, so I'm not sure what is going on. I've made no additional DNS changes after mapping it this morning,
can't sync with caldav
Hello I'm trying to sync with caldav. Using the endpoint: https://calendar.zoho.com/caldav, I can get the principal. Then when I try to get calendar-home-set from the principal, the reply is empty. I'm sending the following PROPFIND request to: https://calendar.zoho.com/caldav/67.....a3/user <propfind xmlns="DAV:"> <prop> <calendar-home-set xmlns="urn:ietf:params:xml:ns:caldav"/> </prop> </propfind> The reply is successful but empty: <D:multistatus xmlns:D="DAV:"/>
Apple TV Application Logs Out Every Day
Why is it that the Apple TV Sales IQ application logs you out every day? Why must we spend the time to login to zoho.com/tv every morning with the code? Is this really necessary? I like the concept, but it needs some attention. The Dashboards need to
api developer account error
Hi, We try to use api at developer account Appropriate scopes are present: https://accounts.zoho.com/oauth/v2/auth?scope=ZohoCRM.modules.products.READ,ZohoCRM.modules.contacts.READ,ZohoCRM.modules.deals.READ,ZohoCRM.modules.deals.UPDATE,ZohoCRM.settings.layouts.READ,ZohoCRM.settings.pipeline.READ,ZohoCRM.notifications.ALL,ZohoCRM.users.READ,ZohoCRM.org.READ,ZohoCRM.composite_requests.CUSTOM&client_id=XXXX&response_type=code&access_type=offline&redirect_uri=XXX
Ticket Screen not refreshing - account specific issue
I am having an issue that has come about just today where my custom view ticket screens won’t update and refresh with either new incoming tickets or take them out of the custom view if I make an assignment or change status We have 4 agents here and my
Ticket re-assignment - reply
Hi, When a ticket arrives at desk and I change the contact info (customer), the recipient is not changed. So, when I want to respond to the ticket, it will send the reply to the "old" contact instead of the changed/new contact. See screenshots below.
IMAP connected and replies only showing to the recipient
We recently turned on IMAP email connection within Recruit and have emails set as Public. The logged in user is able to see a customer's reply within the emails section of the record, but everyone else can see sent emails, but no replies. Is there something
Zoho Recruit - Territory Permissions
Hello! I am trying to configure Territories and tried testing the access permissions for one user (not an admin profile or role – the most basic/bottom profile and role) that is assigned to a certain Territory (ex. Spain). However, even though their list
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