how do I change my templates to Org templates?
This is in Forms I've set up a number of "my templates" that i need to convert to Org templates Can't see how to do it
MailChimp & Bigin Integration doesnt work for 2nd Audience
We are trying to migrate from MailChimp to Zoho Campaign, for this we are trying to sync all contacts from MailChimp to Zoho Campaigns via Zoho Bigin. The 1st sync got configured, but 2nd & 3rd Sync is not getting setup. Once I click on the activate
Zoho Mail outbound blacklisted - need EU Outbound IP blocks for rerouting
Hi! I am trying to reroute our mail through 3rd party spam filter, but for that I need all the possible IP-blocks where zoho mail (eu) might originate. I guess others would benefit from this also, so can you please but all the possible IP-block (all regions) which are used for email outbound. Best Regards, Lari
Amending / Deleting Client user
I have a client user which has the correct email address, but the name has been populated incorrectly. How do I change the name of that user and where? I have deactivated the user, and deleted the deactivated user, but when I try to add the user again,
Unable to Connect to Online Computers
I have 11 computers online but I cannot connect to about half of them in Assist. When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly." I've tried to uninstall and reinstall the Assist agent, and
Zoho Finance Bug: Books Inventory Summary Report does not show DATE when Printing or Exporting to PDF.
I'm running an INVENTORY SUMMARY report. When viewing within the app the date shows but when I print or export to PDF no date is included. Makes it difficult when you print out reports... you have to hand write the dates!
Unable to verify SPF Record
Hi, I migrated my e-mail account from Bluehost, however I'm unable to verify the SPF for it, even though I can see the TXT record in Zoho's domain details toolkit. What should I do? Thanks.
Retrieving the Deleted Recording
Hi, Is there a way to recover the deleted recordings from Zoho side. Looking for the recordings of 11th July. mistakenly deleted the files from the recording folder.
Attachment Issue
Hi, I can attach file to email, but when i try to send it, zoho says attachment upload in progress, please try again later...." and it is jut 1 .xlsx small file. Waiting for more than 30 mins, nothing, still the same reply from zoho. I have good internet
Cannot Test Mail Merge
When clicking on the "Send a test mail to me" button in Mail Merge, I get the following error. I have tried other browsers and tried to create the email template from scratch, only using the first few lines, and I still get this error. One other comment
Reordering no longer working from tabular view
Hi there, Previously it was possible to re-order columns by dragging them within the tabular view/edit view. After the update if you try this now, the cursor changes to the move cursor, and the blue "new position" arrow appears where you're looking to
undefined downloadable image showing up as campaign footer...how to remove?
Hello. On my test emails I get an undefined image at the bottom the email. This image doesn't show up on the campaign editor. I'm assuming this "image" is showing up because in the black coloured footer above it, the text "Unsubscribed" and "Update your
Adapt Zoho Books for Non-Profit Organization
Hi, We are using Zoho Books for a non-profit organization and we were looking for advice for adapting ZB for our uses. For instance we receive periodically funds from a partner in Europe. How to treat these large amounts since they are not sales. Any
When I open ZohoDocs Syncs, I get garbled characters.
The filenames displayed in the recent update of Zoho documents are garbled. Please tell me how to fix it to the correct Japanese display.
nameserver changes.
i brought domain from you, and getting hosting from another website. but i am facing the issue is that i can get the proper url/webiste address they said . you may contact the domain provider in order to get the instructions or assistance with the nameserver
Domain Authentication for Campaign on GoDaddy
Hello There, I followed your steps to authenticate 2 domains on Godaddy and it is still not working.. I followed as well your instructions, when it is not working and to wait for 24-48 hrs, but still it is not working. See attached. Can you please check
No se conectan registros mx
Hola: Junto con saludar, tengo dominio en Hostinger y he tratado de conectar los mx pero no me reconoce siendo que están cambiados en Hpanel de Hostinger. Me indica ese error.
unable to attach files
Hi i am unable to attach files to emails, anyone having the same problem?
Codeless bot smile rating descriptions need updating
With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It would
Unable to send message;Reason:553 Relaying disallowed. Invalid Domain
Unable to send message;Reason:553 Relaying disallowed. Invalid Domain, but my DNS it's correct config MX help! my Domain is Type.cl
ITC
I've marked as filled all the GST since 2017 also created manual journal entries but now ITC section in balance sheet is showing wrong balance as compared to GST site.
Unable to add applications and continue trial
I am attempting to trial Zoho One. I can log into my account, click on my apps or admin panel and then I am prompted to add apps. Once the apps are selected, I click continue but nothing ever happens. It just sits there. I can click continue until my
Workflow Rule Issue. Incoming email
Hi. I have an issue. Workflow Rule on Incoming email does not work. I want to update the custom field when a new email has been received. In the screenshot, you can see my rules. P.S I checked these rules for outgoing emails. It works correctly.
VAT Token has expired
Hi Dear Sir/Madam ID: 692430127 MPO Consulting Ltd Im trying to match my UK VAT payment for the above and am having difficult. It comes with the message HMRC OAuthtoken was expired. Please contact support.uk@zohobooks.com for assistance. Can someone please
Travel company
i own a travel company and have multiple suppliers who issues invoices to be paid by me, is there any easy method where i can add them in Purchases as it is very confusing, Also is there any manual specifically pertaining to travel companies , if yes
Google reCaptcha
Issues with Google reCaptcha site key? Anyone with an insight on what domain name and website to use will be highly appreciated. This is amongst many issues with campaign, form etc. Thank you
T-online accounts cannot be reached in Germany
Dear Zoho-Team, since a while it is no more possible to send Emails out of Zoho to any account with a an email from T-online.de in Germany. Message received all the time: This message was created automatically by mail delivery software. A message that
Are you seeing odd layout of elements in ZOHO Desk on a 4k Monitor?
On 19-Jul-21, I started to see odd layout behavior of ZOHO Desk when displayed on a 4K monitor. It has the following issues: - Side bar appears with your login information but no method to make it disappear - The normal side menu on the left with ticket
HTML emails sent as multipart/alternative content-type not displayed properly
I am sending html email with content-type set as "multipart/alternative". The mail is displayed fine on other email clients like gmail, but in Zoho, it simply shows no content. When comparing, I find that Zoho is adding the boundary incorrectly in the headers. Mail to gmail: https://pastebin.com/xYtRWc3t Mail to zoho: https://pastebin.com/fpvHiWXf The only thing that I see while comparing the two emails is that Gmail is not making any changes in the mail boundary (check lines 41-45 in the 1st link
ZOHO WEBSITE NOT VISIBLE
My website won't load due to the following error: Error Code: SERVER NOT FOUND I have changed the domain settings as the Zoho requires to . This just started today for no reason. Edit: I also can't access the site via the xxx.zohosites.com Edit 2: It
Time Zone Disappeared
I posted this on the Zoho one forum but was't getting a respones, wrong forum apparently. My time zone was set to the Denver time zone but when I was playing with the secondary time zone functionality the Denver time zone disappeared in both the primary
Zoho Flow - Wrong syntax '<' in Sending Email
Hello! I setup a decision chain workflow for Zoho Desk tickets closure notifications to be sent out to clients and the decision part is working well however, I am getting "Wrong syntax '<'" when it tries to send the email notification. I have one email
"Your current session expired" - everytime Notebook is opened
I am using Notebook 1.2.0 on Ubuntu 21.04. Whenever I close and reopen the app, it says Your current session has expired. Sign in again as <my email id>. I removed all the entries from App Sign-ins. Still the problem persists. Please help in resolving
Can I prepare emails to be sent a few days later?
Good day, can I prepare e-mails (rejections) and have them sent in 2 days? Unfortunately, I do not find this setting. best regards
Should Bank Charges Be Included in VAT Return in UK? How to Enter Bills for Reverse Charge?
Hi Zoho Team, I've just moved to Zoho books recently. Everything works till i started to prepare for my VAT return. 1. Bank charges in VAT return I'm in the UK. I am quite sure ordinary bank charges are VAT exempt. My understanding is derived from government
Failure to Sync All Notes Between Android and PC
I use both the Android and PC (desktop and Web) versions of notebook. I find that not all of my notes in a given notebook will sync between the two platforms. Sometimes 5 out 7 will sync, sometimes less. This renders the application useless. I really like the app over its competitors but it's just too unreliable to use as it is anymore. Does anyone have a solution to this problem? Thanks!
Audio censor does not work on iPad
Audio censor does not work on iPad
Permalink edit button brings up a blank page
Hi! I've been trying to update the permalink of one of our knowledge base articles without success. I know you have redesigned the permalink edit feature. The thing is - it is currently rendering a blank page instead of the permalink update pop up. I've
Sending email not working see attached video.
Hi, I am not sure why but when I sent an email from frenchy@hexagon******om.au to laurent@hexago*******state.com.au with a working drive folder share it does not send it. When I click sent the email completely disappear and have to restart again... It
Loading mails takes way too long! Since days.
Can someone tell us, why just opening our mails takes so much time? Switching between mails, sending mails, receiving mails. All takes way too long since days. It's rly annoying! We're a graphic design agency and need fast access to our mails. Can this
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