Full Screen button stopped working
I submitted a ticket for this on March 11th and it's still not resolved. The fullscreen button suddenly stopped working. When hovering over the icon it says "Normal View" and clicking the icon does nothing. Is anyone else having or had this issue? I
Custom trial period for plan not working when creating subscription through API
I'm trying to set a custom trial period when creating subscription using API (POST /subscriptions) This is my payload: 'customer_id' => 'xxxxxxx', 'plan' => [ 'plan_code' => 'xxxxx', 'setup_fee'
Outbound Email Issue
Anyone else experiencing this over the last hour? My incoming email is working but my outbound email is not showing on the dashboard. It is not just a reporting delay issue as I emailed myself to test and I didn't receive. Outgoing is hung up or delayed.
Incoming emails delayed up to one hour
We are receiving emails almost exactly one hour after they have been sent.
Automation Workflow between Zoho Sales IQ and Zoho CRM
Hello, I am trying to set up a workflow between salesiq and Zoho CRM. Every lead in CRM has a "Visits - Zoho SalesIQ" related submodule that is actually managed by SalesIQ. Under that "Visits - Zoho SalesIQ", as soon as the visitor finishes a visit,
Zoho Creator Published Form on Wordpress Page
Hello folks, I tried to embedd a published form from Zoho creator over iframe and with the permalink into my wordpress page but the form isn´t displayed. The frame is loading and says: creatorapp.zohopublic.com has refused the connection. Tried also over
How to delete a non-working account ?
Hello. I have an account that I do not use due to the fact that I forgot my password and e-mail is also forgotten and most likely not working. I only remember the phone number - 953 *** ** ** How do I delete this account?
Sales Order shows completed/fulfilled but no package/shipment ever created
I have 2 examples of this happening now, and it's very worrying as our back office now has to comb over every single order and cannot trust the dashboard for order status. The Sales order shows nothing in the history that the status was changed by the
Unable to receive email from Bloo.io
I attempted to try and log into bloo.io from my home desktop many times and it asked for code confirmation sent through my email, however, there are no such emails in either folder. P.S I tried this multiple time and in between days.
I have the error - Oops! Something went wrong. Try again later - trying to create 1st user
I have the error - Oops! Something went wrong. Try again later - trying to create 1st user see attachment - screen-shots
I can't switch off Zoho Insights!!
Has anyone managed to turn off Zoho Insights? We need to switch off Zoho Insights as it's causing problems for some of our customers. we turned it off 2 weeks ago, but when we send out an email from a template, all of our links in it are still being converted
email delay, incoming from gmail not delivered?
Tried to send/receive some mails in the last hour: incoming/outgoing from/to hotmail works with a few minutes delay outgoing to gmail also with delay incoming from gmail seems not to be delivered to my inbox so far
Currency printing issue
Hello, We are getting a big blank box in place of the currency symbol, when printing quote or exporting it to a pdf file....
WMZ files being created from my campaign emails
Hi, I am facing an issue of WMZ files being added as attachments to my campaign emails which is resulting in some organisations blocking the emails from reaching the end user. Has anyone else come accross this issue and found the cause? Thanks Matt
Zoho desk POST /api/v1/tickets not returning response
I tried creating a ticket via the Zoho desk API, i got no response after the request was completed.
Error Occurred. We are sorry for the inconvenience...
I just opened an account and started a sample app and upon doing so, have continually received the following message. Error Occurred. We are sorry for the inconvenience. Please try after some time or refresh the page and try again. I have refreshed and even deleted the app and recreated from scratch but continue to get the same error. I would like to evaluate this application for a non-profit and it appears we might be able to make it work but first impression has not been good. Hopefully there
Sender Blocked
Dear Zoho Team, Recently I tried to send email to more than 40 receipients. Since then I'm not able to send emails to anyone and all my emails getting bounced with an error message "Sender Address Blocked". I think my accont is blocked. Can you please unblock me? Thnaks in advance, Vinoth
assignUserInProfile is returning error 'user is not valid'
Hi, Can anyone help with this error. I am using assignUserProfile in a Form for the customer to add Users to their App. However, it is returning the same error 'user is not valid'. I have set the output as a variable to capture in a Form field TXT_profile, but clearly it captures nothing. var = thisapp.permissions.assignUserInProfile(input.New_user,"Write",TRUE); TXT_profile = var; I have tested in both Stage and Production environments and its the same problem. I am not a seasoned programmer, so
"Incorrect CNAME mapping found"
Hi, We're trying to use a custom domain on zoho forms. I've followed the instructions for creating the CNAME record (attached) but it just says it's incorrect. Can someone walk me through this please? Thank you
Invoice billing_address and shipping_address are empty when using custom button
I have created a custom button in books for invoices, and there is the parameter invoice as map. However, the billing and shipping adresses are empty when executing: info invoice.get("billing_address"); info invoice.get("shipping_address"); Output: {"zip":"","country":"","address":"","city":"","phone":"","attention":"","street2":"","state":"","fax":""}
Project Status Changes Affect Multiple Layouts
Well that was a fun couple hours. We have 60-100 ongoing projects at any one time and Project Status is a critical way for us to tell where things are at in our pipeline. I hopped on Projects to get current status for a customer, and saw several statuses
Pepipost to Zoho Mail Security "Plain"
if I send any email from Pepipost (https://pepipost.com/) to Zoho Mail all of the email arrives as plain text not TLS. Previously I used API method and currently using SMTP method (Port 25, Encryption TLS) but both have this issue. If I send any email
Agent not receiving notification on comment made by customer
I have turned on notifications on Adding/Editing/Deleting a comment. When agent makes a comment, the customer gets a notification. But when the customer comments, the agent is not getting a notification. Agent gets notification only when the customer
Sure Payroll Integration Problem
There's a problem with the integration link given by Business Online Payroll (which is powered by Sure Payroll) for integrating with Zoho Books. The link they give ends up with a Zoho Invalid Redirect URI error page that states "Redirect URI passed does
Automate email goes into spam
Dear Zoho Team, I have created a web form and integrate it into my website. But whenever the user fills data and submits the form. I have automated the thanks you email message to that user. But that email goes into SPAM. please help me to fix this .
Smart URL domain verification stuck on: "Verifying... Your domain is being verified"
I've added the info to our domain to verify for the smart URL on MarketingHub, but the domain verificaitio is stuck on a page that just says: "Verifying... Your domain is being verified" I've left it running for 20 minutes and still no luck on verification.
New User Create Error
The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance.
Why we cant select muti reviewer in zoho people continuous review
Hi, In zoho people continuous reviews option there is no way to select a multi reviewer and this thing is creating a problem for us. We really like the continuous review feature but the only thing is that it only supports one level reviewer. Like every
Date format error
Hi, How to resolve the the date format in the imported csv file. I have tried all the formats, but its showing error in all the formats.
TTFB extremely slow in New Zealand last 2 days or so.
Accessing Zoho Mail from my desktop browser has become intolerably slow in the last couple days from New Zealand. TTFB for opening a single mail 8 seconds or more. TTFB for opening a folder similar, Very annoying.
Connecting Instagram profile
Hello, We are having an issue connecting a client's Instagram profile to Zoho Social. When the connection pulls up FB to verify the account, the Instagram does not appear as one of the profiles to select, despite the client's FB and Insta profiles being
Problems Associated With Zoho
Zoho is not loading pages at all. Just red lines going across the page on my Zoho system. Emails just keep saying sending as a circle goes round and round. I have cleared out my history and cache... I am sick of being told to do that by Zoho Customer
Background Picture in Record Templates
Hey, I´m facing the problem that my inserted background picture is not stretched correct to fill the complete background of the record template. The size of the paper and my exported image are the same but either the picture is too small or stretched
Major concern with new builder layout
The thing that I loved the most in the web browser builder was that everything was on the same screen. There was no need for multiple pop-ups. You have increased the amount of clicks i.e. actions that are necessary to build a form and when "properties"
Disappearing emails
Hello, I seem to be missing a few emails this morning. In particular, a Zoom invitation that was critically important. I am absolutely certain it was there few days ago and was not deleted. Thank you.
Co-organizers and/or Administrator can't start Webinar
Hello, ...since last week some Co-organizers and/or Administrator within the organization can't start a Webinar, only Host or Super-Admin can start. In settings the "Allow Co-organizers within the organization to start the webinar" is set. What's the
Not receiving email from instagram
Dear Zoho team, I never got email from instagram. I used my email halo@sekolahibukelinci.com for user account. Can you please help for this problem? Thank you
One user still on trial Zoho One following conversion to membership last week
Hi, We are a new customer, Enovate Upstream. Last week, we converted from trial to membership. One of our users still appears to be on a trial account. Hence I'm having issues adding her as the owner of apps.
"Update Profile" web page hangs without updating the profile
Further to my other message about the process that gets you to the "Update Profile" web page... When I do get to the page that updates a profile, it doesn;t seem to work. If you take a look at screen-1338, when I press the Save button, nothing changes
OVER.......PEARTITION BU Query not working
Hello Admin. I'm Using Partition By query in Zoho Query table below is query SELECT "Year", "Month", "1st of Month", "Zone Code", "Zone Name", "Zone Short Name", SUM("Line Total INR") OVER (PARTITION BY "Zone Code") As 'Sales Actual', SUM("Line
Next Page