invalid data
{ "errorCode": "INVALID_DATA", "message": "The data is invalid due to validation restrictions", "errors": [ { "fieldName": "/contactId", "errorType": "invalid", "errorMessage": "" }, { "fieldName": "/departmentId", "errorType": "invalid", "errorMessage": "" } ] }
Facebook and Linkedin Previews/Cards Not Showing Correctly
Hi there, ZOHO Social seems to be experiencing some issues when creating previews or a link card, when we bulk schedule our posts on Linkedin and Facebook. Previously when we scheduled posts, it would pull the image from the article itself. However, now rather than showing the featured image of the article (as it does with the Twitter Cards), it is now simply showing an image of our logo. This is obviously far less engaging. I've tried this also on Hootsuite to see if the problem is the same on
Unable to send/receive emails - invalid recipient
For a week now I have not been able to send or receive emails with the exception of a response to a test email I sent to myself: Original-Recipient: rfc822; jon.metric@zoho.com Final-Recipient: rfc822; jon.metric@zoho.com Status: 550 Action: failed Last-Attempt-Date:
Webclipper (Firefox) from right click context menu issue when creating Link Card
Hello there. I am using Zoho Notebook web clipper for Firefox and I have noticed an issue with clipping the site. For example, I am browsing Google search result and I see a link (for example: https://www.nytimes.com/2021/03/15/technology/artificial-intelligence.html)
Cannot send emails
This morning I've sent a number of emails using Outlook - I can see them in Zoho online Sent folder but none of them actually got sent and have a green tick box. What is going on? There were working before and now just sitting there?!
After login I get HTTP ERROR 500
Hello community! Hope You're all going well. I have one case I can't resolve. My domain newvoice.pl has address poczta.newvoice.pl. I wanted my agents to log to their web mail via easy address so I added CNAME record: poczta.newvoice.pl CNAME business.zoho.com.
Recording Payment with service charge (not bank charge)
I have frustration on recording payment for invoice. So the process flow is I issue invoices, then customer pay to a payment platform called ExpressPay (Wechat Pay), then I have to manually record the payment. Meanwhile each payment cost 1.2% of the
Updates to Rates Not Pulling Over from Zoho Projects
Hi, discovered a problem with the Zoho Projects to Books integration involving billing rates for a project. If a users rate changes mid-project but the user has already been billed, the rate does not change via the integration to Zoho Books. This causes
Zoho CRM New Module Entry not triggering anything in DeBug for custom module
Hi I'm trying to set up a Flow for a Zoho CRM New Module Entry in a custom CRM module. When I test it in DeBug nothing gets triggered, even though I can see the new entry in the module in question. Why would this be?
"Organization is already integrated" when trying to integrate MH with Zoho CRM
I've disabled the sync between Campaigns and CRM from Campaigns (despite over a year ago reading that we'd eventually be able to sync Campaigns and Marketing Hub to CRM). So, there are no active syncs in Campaigns, but when I try to integrate / sync Marketing
Mudei meu servidor DNS e não estou recebendo email de de quem usa provedor hostgator, outros provedores recebo normal
Mudei meu servidor DNS e não estou recebendo email de quem usa provedor hostgator, outros provedores recebo normal. Estou usando os DNS do Registro.br e após a mudança que me manda email e que seja do provedor Hostgator a messsagem está voltando, segue
Tasks in Zoho Mail are not emailing reminders
Just noticed Tasks are no longer emailing reminders when we tell it to. Tested on the client and the browser versions. Notifications still work, but emails reminders do not. Also, the task times are changing on their own.
Cannot view or download attachments.
Since this morning I have been unable to download or view any attachments using the web viewer, when trying to preview an attachment the backend server seemingly doesn't respond: zmdownload-accl.zoho.com didn’t send any data. When viewed using the android
Zoho mail
Hi Please see below issue, Any suggestions? ----- Transcript of session follows ----- ... while talking to mx.zoho.com.: >>> DATA <<< 554 5.2.3 MailPolicy violation Error delivering to mailboxes 554 5.0.0 Service unavailable Reporting-MTA: dns; venus-app-lb-1964515562.us-east-1.elb.amazonaws.com
MSMTP Config
Wow, having moved to zoho last night I am immediately regretting this. Things are just so hidden away and abstracted. How many settings panels do you actually need? Something really simple like setting up msmtp to send emails is so frustrating with this
Outlook 2019 is not downloading emails after new installation
Hello, Outlook 2019 is not downloading email after a new installation, only sending emails. Only showing processing Please check and confirm the error,. Regards Umair
Error at on click script: We are working on giving more meaningful error messages on script failures
I am getting this message in a stateless form. In the old version of Creator errors would show something meaningful info, like a brief description and a line number. In the new version this seems to be all I get. I looked under Settings - > Developer
Insufficient Privileges to perform this operation. Contact your Administrator.
Hello, We're unable to mark any ticket as spam, and getting this error: Insufficient Privileges to perform this operation. Contact your Administrator. This is happening to all of my agents, including me and I'm the administrator on the portal.
Accessing widget from Zoho Creator IOS App returns non UTF-8 JSON Results
I have a widget that works just fine on IOS (iphone Safari) as long as I am not using the Zoho Creator App on the iphone (don't have it installed). But if I do install the default zoho creator IOS app and then access this widget from the App, then when
Emails to group never arrive + better securing email sent to Zoho mail domains via Postfix/Wordpress
We have a free email domain through Zoho, lets call it example.com. Two questions: We created a shared mailbox, let's call it "support@example.com". At the same time, we have a Wordpress site sending emails through Postfix email service to the support@example.com
Zoho Projects API request for Milestone & Tasklists Issue
Hi, When i send a request to get all the milestone for a project below response is received Request https://projectsapi.zoho.com/restapi/portal/*****/projects/***/milestones/?index=0&range=25&status=all Response { "error": { "code": 6500, "message": "General Error" } } When i send a request to get all the task lists for a project below response is received Request https://projectsapi.zoho.com/restapi/portal/*********/projects/***********/tasklists/?index=0&range=100&flag=external
Can not receive emails
I can send emails but I can’t receive emails.
Removed as admin and can't get back from connect app
hello i was exploring the connect app and suddenly i was removed as admin and can't assign any admins back from the zoho one admin panel Please help , Thanks
Aggregate formulas in tabular view?
Why can't we use aggregate formulas in a tabular report? Why is such a simple feature missing? This says that you use aggregate while creating "all reports" and "as you would use a column in a table", but tabular reports are not included so you can't
Visitor History: Shows external Webpage that's not my website
A few weeks ago we started noticing that some random external websites started showing on our visitor history: a lot of visitors are coming via Direct and the Top Pages section shows another URL that is not our company's website. Can anyone explain this?
"Unexpected error"
Hi One of our customers are reporting that when she filters in reports she gets a prompt saying "Error Occurred. We are sorry for the inconvenience" randomly. I was asked to get some more info from the customer and it looks like it doesnt look like what
eSSL Biometric integration help
Hi Team, we are in need of quick support for us in terms of understanding the biometric integration part.
Buzón de correo
Tengo problemas con el correo de victor.martinez para generarle el Buzón de correo ya que se queda pasmado, dice que fue generado y no termina la función, al parecer tiene un error. Me podría ayudar a revisarlo para asignarle el Buzón por favor Quedo
Report submission fails from mobile device with internal error
Hello! I'm doing level 2 tech support for my employer, and we recently began deploying Zoho Expense. One of our employees was just given a license for it and began working with it today. She told me she's stuck doing her first expense report using a company
Zoho meeting recording does not support video
Today we have recorded our zoho meeting for future refrences but when i have played the recording file it did not showed me the video of the recording only audio was playing. So i guess its a bug from zoho meeting end. I have reported this issue earlier
Durée du Webinar 45 mins au lieu de 30 mins, comment faire ? HELP
Bonjour, Nous souhaitons organiser un Webinar, cependant celui ci doit durer 45 mins et cette option n'est pas disponible lors du choix de l'horaire et de la durée du Webinar (les options étant uniqument 30 mins ou 1h). Quelles sont les alternatives
Problem joining cliq group calls
Hello, I have a moto g power, android 10. I used to be able to join cliq group calls, but last week I started having problems joining. I receive a notification for an incoming call, so I touch the join button. When I receive the next join option (shown
Bigin integration with Mailchimp
Hello, the problem is that only some of the contacts I have in Bigin get integrated in Mailchimp. The integration is set on All Contacts ("Tutti i Contatti" in italian version) as you can see in the screenshot attached. In Bigin I have 750 contacts and
Failed to authenticate on SMTP server using 3 possible authenticators
I am developing a laravel app to send emails using Zoho. I have set up an email with my own domain and followed the SMTP configurations below: return [ 'driver' => env('MAIL_DRIVER', 'smtp'), 'host' => env('MAIL_HOST', 'smtp.zoho.com'), 'port' => env('MAIL_PORT', 465), 'from' => ['address' => 'myemail@mydomain.com', 'name' => null], 'encryption' => env('MAIL_ENCRYPTION', 'ssl'), 'username' => "myemail@mydomain.com", 'password' => 'mypassword', 'sendmail' => '/usr/sbin/sendmail
DNS Record not Found
We are unable to receive emails and after troubleshooting, this is the outcome when queried using the mxtoolbox website: We did not find a DNS record published for this domain or hostname. Domain was registered on zoho and we have accessed the domain
issue with inline images
When creating a community post, if you then view that community post and replies through the "My Area" section like you would a ticket, none of the inline images work. This goes for both the initial post and all replies. This means you have to go back
Zoho Sign API error 9004 Not Found
I have a problem when trying to send a template from the API. Basically I send all the data that's required and send it to the specific url that is required in order to send the template and added an extra param for testing that is "&testing=true", I've
Custom Functions In People
I'm trying to create a customer function in People where I get the below result: An employees certificate (e.g. first aid) is due to expire, 1 month before hand both them and their manager get an email advising them to rebook the course. I have created
Tasks and Subtasks lose their original model order when applied to a project
Hello, I hope you can help me in some way: I created a task model with about 2400 between tasks and subtasks, I don't know if I'm exceeding any Project limit, because when I use this task model in some project most tasks lose the original order of tasks
Calendars missing
Hi, Two of my calendars has disappeared. I have tried to have this conversation over email but I now try over this forum. I take it from where it disappeared. The 27th of February I tried to update my Calendar "Sopor" That worked not perfect, so I took
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