Cannot get through to support
I have tried a few times now to get through to Zoho expenses support using the UK telephone number. As soon as I hear the message telling me the call may be recorded it then just cuts off and gives a dead tone??? You have also removed your "chat online"
ERROR TRYING TO CREATE MERGE TEMPLATE (Something went wrong! Please try again.)
Hello. I have a form that uses different merge documents via Zoho writer. When I am trying to use some templates, I always got the same error "Something went wrong! Please try again."
Upgraded to High Sierra, and Notebook won't open anymore
I've been using Zoho Notebooks for some time (version 4.3.3 in a mid-2011 iMac running Sierra). I've recently updated to High Sierra and installed the recent Notebook version (4.4.2) from the AppStore. The application won't open anymore. If I try to open
Problem: cc and bcc fields do show a "d" character in them when they are selected/focused via mouse pointer during ticket reply
This behaviour breaks the name entry process and the "d" character has to be deleted first to be able to enter a name. If the cc/bcc fields are only selected with one mouse click then the problem does not appear on my PC but other users do experience
Wordpress - Godaddy - Zoho email - email notifications don't work
Hello, I'm having issues with my emails which Wordpress should send after my clients buy something on my website. They're not sent and I don't understand where it's exactly the problem, at the hosting company or Zoho mail? So I have a domain fliostand.com and 2 email users there. They work fine with AirMail for example, so MX records and all is good. But when it comes to the Wordpress notifications nothing happens. I tried SMTP and other plugins for WP and nothing works. I've activated from my
Not able to Record TDS when Applying credits to offset an Invoice
Hi, I am a Landlord and I have rented out my building to a couple of Tenants. The life cycle of a client would be as follows - 1. They would give me 6 Months Rent as Security Deposit 2. I deposit the money into my account and create a Fixed Deposit.
Is Subscriptions missing automatic billing after credit card updated on the 3rd retry attempt?
Zoho Subscriptions has Retry Settings that works in many cases. For example, if the payment fails, Zoho Subscriptions will send out the first failure notification and then give the customer X days to update their credit card before automatically trying
The worst customer experience ever from Zoho customer support
We have been using Zoho for some time. I used to recommend Zoho to others. We have ten (10) users, and we started to add 30 more users one by one. While adding one user due to poor design in user on-boarding. I have been on the chat and phone for hours. The response I get from support is someone will call you back. Summary for last five days of issues: 1. Reports missing activities. No response to my ticket. Fixed by deleting and recreating spent hours of my time. 2. The user when registering
Is there other options for Remote Access besides SAML?
Hi, our application is currently configured based off this document as described in this document, Remote Authentication - Zoho Desk Knowledgebase, to SSO users from our application to zoho Help Center homepage. Our application is not currently configured
Contact Import "stuck" on Scheduled
Hello, I have a few imports from .csv files which have been stuck as Scheduled for HOURS. It normally works for me without any issues. I have even done smaller imports after I did these and those went through. Just these larger ones seem to be the problem.
I can´t update field like Lead Status or tasks form Zoho Campaings to Zoho CRM
Good morning everyone!! I am trying to create a campaign for some customers and I would like it when they do click in a link actualized the Lead Status or create a task,. I try some man times but this doesn´t work How you can see in the past 2 pictures,
Not receiving mail from a contact form on site due to SMTP error
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: enquiries@holtonlodge.co.uk: SMTP error from
Twilio Integration Doesn't Work
Could someone let me know when this is fixed? I've starred out my keys for privacy. It looks like a javascript bug in the console inspector.
Display Devices
Some time ago when trying to sync, I received an error message which said that I had too many devices connected and asked that I delete one which I did. That cured the problem, but I'd like to check what devices I still have connected to allow me to control
Zoho runs so slowly!
Hi The speed on Zoho Creator is almost unusable sometimes, such as at the moment. We have a fair bit of information on there as we use it as our database for an office, with 25 users. However it is becoming more and more difficult to use and everyone
Links to Different Page with Anchor not working in Preview Mode
Some simple buttons on my Home page are linked to anchors on another page. I set it up the links by editing the button so that the link pointed to the other page, and I typed the anchor name in "Add Anchor." Everything looks good. When I preview the
Can you update your MX cached DNS records - Domain Not Resolved
Hi, I am trying to email a client @mmr-research.com, however, ZOHO is not finding the right MX records, i think Zoho's cached MX DNS records are out of date. can you please update/refresh this. the emails works fine if i use Gmail. But if i use Zoho (my account) i get a Domain Not Resolved bounce. Zoho fixed this before. however, now its started again. Need this fixed ASAP. A
Issues Posting Videos to Some Platforms
Hi, Recently I have been trying to post videos (Instagram Size) to all my social media channels via ZoHo Social. I upload the videos and it tells me immediately that the size is not right for Twitter and LinkedIn and can't post video to Google My Business.
Problema a la hora de enviar mail
Hola, Estamos teniendo problemas para enviar mails, hay días en los que los destinatarios no reciben los mail ni nosotros recibimos un mensaje de error. Es un problema grave para nosotros ya que no sabemos que mail están entregados y cuales no. Necesito
Why remove create new or update feature
Hi Zoho, Im still trying to digest why you would remove the create new or update existing record feature from flows that send data to zoho recruit, this feature was the best feature Zoho Flow has and removing it has been a nightmare from the customers
Save Draft button greyed out unless you set a Subject field.
Not a big one, but you can't press "Save Draft" if the Subject field of your message is blank. Workaround: you can type something in the Subject field, this will activate the Save Draft button. You can then delete the Subject if you want/need to. (I know
Problem forwarding mails
Hi, it seems that since 2 months we are experiencing problems when a user forwards a mail (as inline text not as attachment) from an imap client (Thunderbird) to another user using the Zoho webmail client. The reciever only sees the new text but unfortunately
File Storage limite Exceeded???
Why is the message of "File Storage Limit Exceeded" happening to me in my program when I try to import a resume?
Problem: Workflow & Button Trigger Order Issue
I've run into an issue with the CRM where workflows & custom button actions are triggering in the wrong order. Simplified User Actions Scenario - Update a field to trigger workflow which sets field status to "In Progress" - Clicks Custom Button which
Size of Widgets in Creator - How to resize to just single line or double line?
... Happy Morning! We have custom widgets created for display of timer, messages and metrics... how do we resize these widgets to single line or double line of font size 12. the current size of widgets is too big for what we need on a page Thanks K
Not Receiving New Ticket Emails
Hello, For some time I was receiving updates when a new ticket was created with no issue. Recently I have not been notified when a new ticket was created. Looking back through my email, there is a lack of parity between the ticketing system and the emails in my Inbox. This is a big problem and has caused some tickets to go unanswered for long periods. This may be a misconfiguration on our end, however I did not make any changes to my preferences before this started happening that I can remember.
Unable to process your request
Folks, Created new role and permission and assigning it to a user. Won't let me save with the error message in the subject. Also doesn't let me save the original role and permission. Can you check this ASAP please? JV
Mail Delivery Status Notification (Delay)
Hi all, I am having problems sending my emails. I am getting this email back: Mail Delivery Status Notification (Delay) And when I look at me send box and click on the send item, I see: In Retry Queue Temporary failure when delivering email to the recipients.
Not receiving email anymore
Hello, since yesterday or the day before I do not receive any emails to at least certain addresses (at least IMAP, haven't checked Zoho accounts). I have not changed anything. The emails are delivered correctly as another email client can receive them.
Editing Text Content in Email Templates
Hi, I'm experiencing issues with modifying email templates in both CRM and Campaigns. Creating a new one is fine, but once it has been saved, I am unable to make any changes to a text box content type. This is happening regardless of whether I try to modify a Header or standard Text content block. Tested on three different computers and two different browsers (Chrome, Firefox) with the same result. Any help would be really appreciated. Kurt
Opening Balance / previous year transaction
Hello, Got into an issue..... was updating the data pertaining to previous FY 2019-20 and by mistake I set the Opening Balances to SYNC due to which I don't see any transactions for the previous year in the reports. Not sure how to revoke this or close
my zoho mail have not receive any mails 2 days ago
I am not able to receive mails 2 days ago. Pleas help me check my account ASAP
Code to connect modules
Hello, In our opportunity module, it's possible to create benchmarks, which is another module. There are a few things we want to do with these modules. 1. Once a benchmark is created we would like the contact for the module to be automatically updated
Backups failing due to broken Schedule workflows
I am having endless issues in 2 versions of my app. In an app that Zoho took 3 weeks to recover by repairing a broken backup, I decided to use the Sandbox so I could roll back changes if it broke anything further. Big mistake. Creator could not publish
Zoho don't connect to shopify
Hey guys 2 days ago i stumbled across the problem with connecting zoho email to the shopify account, we did all the steps that there was and the emails from contact form on the online store are not coming through to the domain email. We got the immediate
Zoho Showtime to Zoho CRM using Zoho Flow - Split First and Last Name
Hi, We have some demand sessions that we are making available to the public. When a user registers I would like it to trigger those details to be pushed to Zoho CRM as a new contact or to update an existing (if the email already exists). For this I
I am not receiving emails
I am no longer receiving any emails. I can send them, but not receiving any. This is my business email and need this fixed immediately. I just renewed my subscription a week ago and now it stops functioning properly..
Pattern Dosen't Match - Schedule Campaign
ScheduleCampaign.php $url = 'https://campaigns.zoho.com/api/v1.1/sendcampaign?isschedule=true'; $header = array( 'Content-Type: application/x-www-form-urlencoded', 'Authorization: Zoho-oauthtoken '.$access_token, ); // Initialize cURL request and set parameters $ch = curl_init($url); curl_setopt_array($ch, array( CURLOPT_POST => 1, CURLOPT_POSTFIELDS => http_build_query(array( 'resfmt' => 'json', 'campaignkey' => $campaign_key, 'scheduleDate'
Got locked out from admin account
Hi, I got locked out from my admin account because of the "protected login" feature, which let's login from only an ip, but for some reason I can't log in anymore. Any help?
Recent Items
Recent items under Zoho CRM is not updating. It appears to be stuck about a week ago. This is happening across my entire organization.
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