imappro.zoho.com and smtp.zoho.com are down/unreachable
I'm unable to send or receive zoho mail using an external client - please can you check the services are working... mail.zoho.com - the web interface appears to be fine.
CUSTOMER EYE AND SALES FORCE NOT MAPPING IN SYSTEM
Dear team customer eye and sales force not mapping its kindly urgent basis !
Problem while publishing report in Website
Hi, I published a report and used the embedded code in the website but I'm unable to view the report in the website. Please check on this and do the needful ASAP. I've attached the screenshot for your reference.
Can not get refresh token
Hi all, I used this link to get token: with scope: ZohoCRM.modules.all https://accounts.zoho.com/oauth/v2/token?code={grant_token}&redirect_uri={redirect_uri}&client_id={client_id}&client_secret={client_secret}&grant_type=authorization_code But it show: Server error occurred pl help me this problem. Many thanks.
QA Mode not showing changes as Editor does
Hi, I have an A/B test for mobile in draft mode. I have created the variation and I can see it is applying the changes correctly when checking using the Editor. Problem is when checking using QA mode. In QA mode the changes are not applied to the variation, even after I select the variation on the QA mode box, set the Audience Segment to mobile. So, since at the editor is fine, but at QA mode the changes seems to not be applied, I can't start the test because I don't know if the variation will
Assigning tasks through workflow and blueprint is user specific
Hi, We have defined a very detailed process in our blueprints. In the course of our sales process, the lead passes through calls from our sales rep, our financial analyst and then our manager. We usually assign the lead directly to the manager from the start, and assign tasks to the rep and the analyst. This works fine because we have one rep and one analyst. The problem is once we start having multiple analysts, for example. In blueprint, you can only assign a task directly to a specific user, for
No puedo enviar ni recibir correos
No puedo enviar ni recibir correos a ciertos dominios de empresas y personas pero si a dominios de outlook y gmail. Algunos contactos me dicen que al momento de enviarme un correo a ventas@grupodaxis.com les rebota el correo y no me llegan. Me aparecen los siguientes mensajes: 4.1.8 < ventas@grupodaxis.com 4.1.8 < ventas@grupodaxis.com >: Dirección del remitente rechazado: Dominio no encontrado El remitente (grupodaxis.com) no tiene registros DNS A, AAAA o MX. Ya verifique que los dominios esten
Automatic tax rate for each product line
Helo, i bought today 30 days professional Zoho Invoices subscription to migrate our invoicing system but i discovered something incredible. If i make invoice with 15 products lines for example i must for every line choose the tax rate. We are selling only 20% TVA products, it's crazy do say to my collaborators "listen everybody, from today you must make hundreds clicks to check the tva rate for all product. If you forget some, you must make a Credit note and recreate a new invoice to correct this
Constantly signed out of Zoho in Outlook
I have all my emails tied into Outlook, with Zoho being one, on my Computer and my Phone. My Zoho account is the only one that randomly gets a prompt to re-enter my password since it couldn't connect. This has happened a ridiculous amount of times on both my computer and phone. What makes this more annoying is I have to use app specific password, which means I either have to write down that random password (which pretty much negates the point of have security set up that way) or go onto my computer
Unable to open support requests!
Hi guys I have now several times tried adding support requests for problems we've been having, with various departments. The support ticket is sent, we get a confirmation screen and a request ID, but no replies from suppprt and the submitted requests does not show up in My Area. Same happens if we submit a request via e-mail; no reply and no ticket created. Anybody else have this issue?
Automatically syncing a custom contact field to native contact field
Hi there, In a nutshell, in our Opportunities we associate the main contact with a custom field, and do not use the native "Contact Name" field at all. However, this is causing issue for us in numerous ways, and we'd like to automatically copy any value in the custom field into the native "Contact Name" field. It doesn't look like this is possible as a workflow. And I can't figure out how to move over all values from the custom field into the native as a one-off batch and then just start only using
Zoho Notifications Increase Since V2
Hello All, My sales guys are complaining that there's a crazy amount of notifications coming to their phones through the Zoho CRM app. Notifications even come through on weekends when no one is doing anything. The Zoho CRM is linked to HubSpot's CRM through bedrock data, so information is continually passed between them, but not on the weekends. Does anyone know what's going on? This never happened with V1 of Zoho. Thank you so much! Greg
Article display options in Desk
Namaskaram Zoho Desk team, KB Article display permission in Desk is very limited, it's only have display permission to Agents, Registered Users and All Users. Literally one article is associated with one Department. It is nice have an article associated multiple departments. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customers
I can't click the next button in chrome.
I think its the problem . Can you explain which extention is causing issue?
Problems with URLs and Template editor email marketing signature.
Hi, I am trying to promote some ebooks in an email signature campaign. The first problem I have is I paste a URL and I continually get an error. I have been able to get them to work if I manually type the URL, but it seems I should be able to paste a URL as it if faster and less prone to errores. The other big problem I have is that the card editor for the pre-built templates is totally different than the email template editor and I can find no instructions on its use. My attempts have only brought
Outlook IMAP SMTP not working
Neither incoming nor outgoing mail is working with my outlook account. As per the guides I have looked at, I have set up an additional email account user with zoho: application.email@domain.co.uk (replacing domain with my website) I am using this with the SMTP account. For the incoming mail, I am using the primary zoho account. I have included screenshots of my problem.
Can't send or receive from compuserve.com/aol pop3
as of December 2019 I can no longer send or receive emails from my compuserve/aol servers. It appears to be attempting the fetch but not downloading the messages (?) Also, here is the error when attempting a send from outbox: com.sun.mail.smtp.SMTPsendfailedexception:550Request Failed;Mailbox unavailable server settigs: Protocol Server Settings Port Settings POP 3 Incoming mail server (POP3): pop.aol.com Outgoing mail server (SMTP): smtp.aol.com POP3-995-SSL SMTP-465-SSL
535 Authentication Failed
Zoho Community, I receive the following message when I try to send email from my Android phone: You're sending this from a different address or alias using the 'Send mail as' feature. The settings for your 'Send mail as' account are misconfigured or out of date. Check those settings and try resending. Emails sent from computer are delivered. How do I fix this?
Very long delay in receiving emails
Hi Zoho, My email accounts are both having trouble receiving emails. It seems I can send emails just fine, but there is a very long delay on receiving emails. This delay can be many hours or even up to a day. It has affected both of my accounts. These are: jake.dunnell@norualtd.com admin@norualtd.com It is very difficult to run a business when emails are taking 6-12 hours to be delivered. Please help. Many thanks, Jake
all emails what i sent are go to spam
good afternoon Every email I send is going to spam I use digitalocean as a server and godaddy has my domain, I made all the corresponding processes according to you to have the email, I send data of the shipment that I did test to my personal email. I await your response, thank you. Delivered-To: alejo.1996.2001@gmail.com Received: by 2002:a67:7c54:0:0:0:0:0 with SMTP id x81csp2515618vsc; Sat, 11 Jan 2020 13:35:44 -0800 (PST) X-Google-Smtp-Source: APXvYqy8Lc6sRFy805Fsrik0ANheSumk/FscNfRJYHETdThPq3xFVIAVjf4cVBjdjhVY3KBPt50k
unable to change display name
I've changed my display name in every place I can think of, send mail as, display name, profile name and my email has not changed it's display name, so when I send emails they show as the email address before the @. What I need is my display name that is shown as the sender name to be properly set. I've gone over the FAQ's and everything else.. I do not know exactly what is wrong here.
Missing draft email
Hello, I'm missing a draft email that was accidentally deleted from the drafts folder. Would you be so kind and recover it? Thank you so much, Best, aljosa
Could not access file: SMTP Error: Could not authenticate. zoho
Good evening! Can you help me resolve this error? I am using phpmailer and it is returning me error or error log is below! Log: Could not access file: SMTP -> FROM SERVER:CLIENT -> SMTP: EHLO imovel.vemproconsorciooficial.com.br SMTP -> FROM SERVER: SMTP -> ERROR: EHLO not accepted from server: CLIENT -> SMTP: HELO imovel.vemproconsorciooficial.com.br SMTP -> FROM SERVER: SMTP -> ERROR: HELO not accepted from server: CLIENT -> SMTP: AUTH LOGIN SMTP -> ERROR: AUTH not accepted from server: SMTP ->
SalesIQ / PageSense Data Mixmatch
There's a lot some skewed data between PageSense and Sales IQ. Sales IQ may show one city or location for the visitor, but then PageSense may have a different location for the visitor when you go to view the recording. The location name is also not a column in the recording listing, which would help a lot too. It would be awesome if the location information (and the recording/session identifier) was somehow synced or shared between Sales IQ and PageSense. Instead of Malicious Rabbit for the recording,
Please add 'Org ID' to webhooks
When you create a sandbox, everything is copied across apart from the data (Which is the problem I'm working on solving now). This INCLUDES the webhooks. So our production server that receives the webhooks does not know if the webhook is coming from production or sandbox. If there was an 'Organization ID' param, our webhook receiver will be able to tell if it's coming from production or a sandbox, without needing to go and disable/edit all the webhooks.
Zoho CRM emailing
I was receiving an error "Could not convert to TLS" when trying to email contacts directly in Zoho CRM. My IT dept worked with Zoho and determined the issue was something on the exchange server, which is fixed. The mail server itself is only set up to accept the connection in general, not per user so we don’t understand why this is affecting some people and not others. The initial error "Could not convert to TLS" now saying "535.5.7.3. Authentication Unsuccessful" PLEASE HELP
Google.com displays our "public" ZohoDoc documents in search result??
Hi there, since we did not get any response from support@zohodocs.com ... We are very worried to find our "public" documents via Google search ? AND we haven't found ANY setting to prevent/block Google from indexing these files. Under no circumstances public documents should be indexed by Google.
Sending Mail - Undelivered sending to one recipient.
Hi, Please help, I'm urgently need to respond to a clients email, but it keeps being returned undelivered with the text below. Please assist in resolving this issue as soon as possible: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. accounts@sterlingproducts.com.au INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 <accounts@sterlingproducts.com.au>: Recipient address
WTF with your documentation?
Hi, i have trouble, with post new contacts in zoho crm but for first why you have different documentation for same operation with REST API? example: (where you get this token?) link1: https://www.zoho.com/crm/help/api/v2/insert-records-examples.html#insert-contacts link2: https://www.zoho.com/crm/developer/docs/api/insert-records.html 2 different documentation for same operation (insert or add new contact) we have 2 different token, and different input! in another example you don't have validated
Outgoing emails Bouncing back ... URGENT
Hi , my organization business email is id contact@expertelabs.com whenever I try to mail a client of mine, I am getting following error and all outgoing mails are bouncing back. Please help ASAP .... nupur.patil@birlasoft.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 Service unavailable, Client host [135.84.80.216] blocked using Customer Block list (AS16012607) [SG2APC01FT053.eop-APC01.prod.protection.outlook.com]
RSS feed not working
I've tried to import the project RSS feed into Google Reader (as well as .Mac reader on my iphone). The RSS feed does not work, even after putting in the required username and password We need the RSS feeds for realtime updates
Deactivated Workflow Still Running and Triggering
Hey Team, I deactivated 4 workflows but they are still running and triggering custom functions. Do deactivated workflows still continue running custom functions? I deactivated 10:51PM and still ran and triggered custom functions. See screenshot. Please advise how to stop deactivated workflows from triggering custom functions.
Keep getting "code": 14, "message": "Invalid value passed for authtoken." My authtoken is correct though!
Yesterday, I reset my password. I think I accidentally selected that checkbox that deletes all API/Authtokens. Today I regenerated new connection/authtokens for each Zoho Module that I needed. All my standard actions work great. BUT all my custom functions (even when they use the same authtokens) now return with an error message. The biggest example is my custom function that creates an invoice. It returns that the Authtoken is invalid. BUT it is correct. When I go to my accounts.zoho.com I can see
Zoho Desk Domain Mapping not working
Hi Support, I have done all the steps as per the domain mapping but I was getting 403 Error. I removed the DNS, reset and redid the setup but its still not working. Error Not FoundThe requested document was not found on this server. https://support.arubaitoindia.com/ is going to my hosting site and not to Zoho Desk. Please assist
problemas al enviar correos a hotmail
buenas tardes, estamos presentando problemas al enviar correos a cuentas con @hotmail.com, no llegan, en nuestro panel si parece que se han enviado, pero al receptor no llegan. Nos pueden ayudar, gracias!
Did not receive my phone verification SMS
Hello everyone, I tried to create a Zoho mail account under a domain name I own. However after filling the form I was asked to enter the verification SMS but it never came to my phone. (phone and phone number are active) I tried to resend the code several times, but to no avail. Then I tried to login with the email account and password I used when I tried to create the account and the login says there is no such account. After that I tried to recreate the account again and it now says that my phone
Some emails being rejected. Others Delivered
From Address:0100016fed7e24b2-f4be1119-e025-4cee-bd6c-37c560a6d4ac-000000@amazonses.com MessageID:<0100016fed7e24b2-f4be1119-e025-4cee-bd6c-37c560a6d4ac-000000@email.amazonses.com> Recipient Mail Delivery Time Status Relay AddressFailure Reason d*n@newhopetransport.com 28/01/2020 12:51:07.161 Delivered mx.zohomail.com - From Address:0100016fed70482d-def14fbf-019c-4b31-9fc4-05c432e00209-000000@amazonses.com MessageID:<0100016fed70482d-def14fbf-019c-4b31-9fc4-05c432e00209-000000@email.amazonses.com>
Problem in integrating Grandstream UCM 6104 IP PBX with Zoho CRM-Phone Bridge.
For one of our clients we would like to integrate their Grandstream UCM 6104 IP PBX with Zoho CRM-Phone Bridge. We installed the Phonebridge Asterisk Adapter and set up the Phonebridge but currently it doesn't work. I'll be glad if you can guide us on how we can solve the issue. - The Grandstream UCM 6104 is an Asterisk based IP PBX Appliance - Documentation : http://www.grandstream.com/index.php/products/ip-voice-telephony/ip-pbx-solutions/ucm61xx - Asterisk Manager Interface ( AMI ) Guide
Changing form back to Creator 4
I have slowly been moving my application to Creator V5 from V4, and I've noticed a lot of errors popping up. One of them has been no longer being able to edit some forms in V4 for some reason, despite not adding any changes. Does anyone know how to revert this?
Info icon in product details (Module Quotes) showing incorrect information
Hi everyone, I need your help with this issue. The Info icon in product details (Module Quotes) is not showing the information of the product's business card. It´s showing the information of a Product layout, that I even deleted.
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