Cut & Paste - Writer
Cut or Copy and Paste in Writer is not working in Firefox (Linux). This used to work, now it doesn't. This seems to be a recurring issue with Zoho. Installing the Writer browser Extension as instructed makes no difference. Problem is present both in right-click operations and with the side menu buttons. Cut/Copy and Paste sort of works in Sheets, that is, copying works but paste only works if the clipboard content is pasted into the input box; it will not paste into a new cell. System is: Ubuntu
data coming from different zoho crm accounts using one client id
Hi all, I am facing an issue while getting data from https://crm.zoho.in/ . I am using the clientid and client secret, generated for zoho crm account assigned to amritatest**@gmail.com. The client ID is 1000.0JLDYGYRZMS9CXU7F3H8ZX839P****. Using our Application(.Net supported) we hit the https://accounts.zoho.in/oauth/v2/token url and generated access token then using that we fetched the correct data. After one hour I tried to fetch data again using that access token (generated for amritatest**@gmail.com)
Can't receive emails
I can send emails but can't receive emails. I created my account yesterday, domain @vigno.ca
image isn't valid notification
I am getting a notification - image isn't valid - when I try to post a horizontal image on Instagram.. however when I do it using native Instagram app, it is going through? Is it a bug with Zoho ?
Bitdefender 2020 labels Zoho Assist as Trojan
After installation of Zoho Assist, Bitdefender labels the connect.exe file as Trojan. Name of threat Trojan.GenericKD.32880816 Blocked file C:\Program Files (x86)\ZohoMeeting\UnAttended\ZohoMeeting\Connect.exe
Sum individual discounts from line items to the quote level
Hello! I created a new field (of type Currency) in Quote - called "SumDiscount". I'm trying to sum up all the discount from all the line items into that field. Every time the discount value is modified on one of the existing line items or if a new line item is added that has discount on it - the value of SumDiscount should change. I tried multiple ways to get that to work but it is not working. Can someone help me figure out what code should I put in to get this to work? (Btw, I changed the Quote
Delayed delivery messages
We have suddenly today started getting delayed delivery notifications through our Outlook mail clients but have not touched any settings so wondered where the problem may lie? We use Zoho Mail as our mail host which is then connected through a POPcon application to a Small Business Exchange server and then on to our outlook mail clients on the local terminals. We are not seeing any of the sent items on Zoho Mail either which is strange as all items prior to today were delivering with no issues but
Sorting Deals by id ascending does not work, descending does
I'm dealing with a confounding issue retrieving Deals via the endpoint https://www.zohoapis.com/crm/v2/Deals?sort_order=asc&sort_by=id&page=1&per_page=200 Returns a list of ids not sorted by id at all. https://www.zohoapis.com/crm/v2/Deals?sort_order=desc&sort_by=id&page=1&per_page=200 Returns a list of ids sorted by id descending. Has anyone else seen this? I'm not seeing the same issue with other modules.
Email user second domain
Added a second domain to our Zoho mail (Workplace subscription) via dashboard Added an email user for this domain (made him admin, too) User has email enabled, domain verified etc.etc. - when user tries to log in, a blank page at https://mail.zoho.com/zm/ comes up, nothing else. What's wrong?
Zoho Helpdesk Randomly Creates Duplicate Tickets When Sender Replies to the Ticket
Hi team, We have ongoing issue with the duplicated tickets, but was not able to find the cause of it nor solution to the issue. What happens is that: if someone responds on the same ticket, there is a chance that a new ticket will open – despite the proper subject line and original ticket numbers being included. I could not find what is different with these duplicated tickets. (below are some examples) Some background information that might help: We use Outlook for mac We have internal mailing
Unable to publish course
Hi, I have created a course on Zoho People LMS. Uploaded the files, enabled the settings but for some reason when I click on publish an errors pops up 'Add at least one file or link to publish this course.' Also, I am unable to add members the 'click here to add new members' does not have a hyperlink to enable me to select members. Am I missing something?
Delay recovering deleted email account
I accidentally deleted an email address and have been going back and forth with support for over 2 weeks now. Does anyone have a recommendation for how to get this resolved? I typically only get email replies every few days, often with a 3-4 day delay in replies. Progression: Asked for account to either be reactivated or fully deleted, as it says the account is in use already, but I cannot log in with my credentials. Account partially deleted. Now when I try to log in, it takes me to the "create
outlook and android email client no longer working
all of my access on my mobile devices has stopped working. no settings have been changed. I have both pop3 and imap enabled enabled but keep receiving "Could't verify account The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again." It still works on the ZOHO mail app. I have double checked and both POP3 and IMAP are enabled.
URGENT Emails going to spam!
Hello, My emails from Zoho are hitting the spam box on multiple Gmail accounts. I am running a business and it is impossible and ridiculous to double check every client with a phone call! I have set MX, SPF and DKIM, nothing should be wrong. Please solve it ASAP
BUG: CRM iPad App - Unable to edit Product Description on Quote Create/Edit
My users are now unable to edit product description when creating quote on the iPad app which makes it kind of useless. This is not a permissions issue as I can perform the same task on the iPhone app. Summary: Create quote, try to edit the product description. It does not allow you to do this. If using iPhone app or Browser, you can edit this field. Screen recording attached. Notes: User has correct permissions User Uninstalled and re-installed app Happens to any user who logs in on iPad app. iPad
I'm not receiving mails even after update MX records (before 15days)
This is emails admink@bodyzonehyd.in and info@bodyzonehyd.in are not receiving mails. I updated MX records before 15 days. Please check and solve this issue ASAP. Thank You
ZBCODE for my account
Hi, my domain is gafcr.com, please provide the zbcode for my account. I know my domain is verified but i need the zbcode to configure my cname and mx settings.
Unable to add new users
We currently have 17 users in our application. When I try to add a new user, the pop-up dialogue states that we have reached our limit of 19 users and will need to pay to add this user. Any ideas how I could fix this?
Preventing users from office A viewing reports from office B or vice versa
I have only 1 form for data entry that is accessible by office A and office B. One of the fields is the Office Site where users select from the dropdown either office A or office B. I would like to prevent users from office A seeing data entered by users from office B. How do i achiveve that?
Images missing, in tickets, on customer facing end
Images do not show at all on customer facing site: Image SRC shows as (incorrect): "/portal/mail/ImageDisplayZSupport?supzgid=1588ac18de7965a4a48d23f14fc053d4&na=1156310000000002002&nmsgId=1578324382286000001&f=1.png&mode=inline&cid=0.28873910240.7326964232281928898.16f7b76d00e__inline__img__src&" However they show find on admin facing site: Image SRC shows as (correct): "https://desk.zoho.eu/mail/ImageDisplayZSupport?supzgid=1588ac18de7965a4a48d23f14fc053d4&na=1156310000000002002&nmsgId=1578324382286000001&f=1.png&mode=inline&cid=0.28873910240.7326964232281928898.16f7b76d00e__inline__img__src&"
Blueprint bottom bar not appearing, 'Unable to process your request'
Hi, We have Blueprints set up to help workflow, and to move tickets I use the blue bar on the bottom to follow the process but it isn't loading and instead I'm getting the 'Unable to process your request' error. Please help? I can't move tickets to Open, On Hold etc without it. Kat
Undelivered Mail Returned to Sender:BLOCKED
Twice today I've tried sending an email to two different recipients and the emails are instantly being rejected and coming back with a message... email@address, ERROR_CODE :550, ERROR_CODE :permanent failure for one or more recipients (email@address:blocked) Reporting-MTA: dns; mx.zohomail.com Arrival-Date: Mon, 06 Jan 2020 12:56:03 -0800 Original-Recipient: rfc822; "name_of_person" <email@address> Final-Recipient: rfc822; email@address Status: 550 Action: failed Last-Attempt-Date: 6 Jan 2020 20:56:14
Error while requesting for Access token using the Php SDK
Hi, My name is Ashish. I have to collect the lead data from a custom form in my website. I have used the PHP SDK to store the lead data into CRM. I have a free account on ZOHO. I have added a client and get the Client ID and Secret from the Zoho application. Now i tried to get the access token. It gives me the below error. Uncaught zcrmsdk\oauth\exception\ZohoOAuthException Caused by:'zcrmsdk\oauth\exception\ZohoOAuthException Caused by:'Exception while fetching access token from grant token ZohoV2.php
Unable to add simple variants
I am unable to add two simple variants to a product. Support suggested it needs to be added in Inventory first and added to a group (which would mean entirely rebuilding all of my products as I built them in Commerce, which is what I thought it was supposed to allow you to do). Inventory says I have 2 more days on my trial and then it's very expensive. I don't want to use Inventory, I don't need it, I don't want to pay for it and I don't track inventory. I want to add my items in Books or Commerce
Zoho Docs reporting "Something went wrong and we're unable to generate a preview."
Since 2012. I've been using Zoho Docs to edit this spreadsheet and had no problem until couple of days ago. I can't open the document because I constantly get an error "Something went wrong and we're unable to generate a preview.". I've tried to press the download button but I've only got the message "Preparing to download..." which disappears after few seconds without initiating the download. Then I've tried to press "Open with Zoho sheet" and after pressing "Continue" button, again nothing happen.
BUG: "The same email address to which the email was sent to" option is case-sensitive
When you reply to email which was sent to UPPERCASE@example.com, the from address uses incorrect default because the alias configured is lowercase@example.com and the webmail (at least, not checked app) is treating email address as case-sensitive, which is wrong, email addresses should be case-insensitive. Attached image sows more clearly the bug
cannot receive
can send , cant receive . pls help
MS Outlook app for Android stops accessing Zoho accounts
I have a number of zoho mailboxes plus a 365 managed account that I access using the MS Outlook app on my android phone.. Approximately, every 6 months the app loses the account settings for the zoho accounts requiring me to re-enter all the settings. This happened for one account in May 2019 but has just happened for all 3 accounts yesterday. I've re-entered all the settings for one of the accounts but it just comes up with a Log-in Error, check email and password and try again. Well, I have numerous
Mail Delivery Status Notification (Delay)
Lately I am getting this error frequently especially with one customer, ; This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at XX Jan 2020 23:30:03 -0800 from myaddress@myaddress.com ----- The following addresses had fatal errors ----- [Status: Error, Address: <reciever@recieveraddress>, ResponseCode 421, Host not reachable.] Message will be retried for 4 more
customers can´t log in as new customers in Zoho desk clients portal
Hi we have a clients portal with Zoho desk, and when customers try to log in as new users, they received the confirmation email but when they are redirected from their email to the clients portal in order to write the password and finish the process, they wirte the password BUT THEN the "registry button" doesn´t work and they can´t not register please any suggestion best regards
Bugs - some fields in Job Opening and Candidate Module not working
Hello, there must be some kind of a bug in the system. Some fields are not working when we want to fill them in. 1. Job Openings Module when entering an Account Manager to a new Job Opening, it offers a list of possibilities/names, however when we click on one of them, nothing appears in the field. When the Job Opening is saved, the name is finally there. It just does not appear when creating the Job Opening 2. Candidates - fields concerning location (ZIP Code and State/Province) Zip Code and State/Province
Tabular Fields
It is rather annoying that one cannot have a pick list in tabular - especially when once ask for a specific details. For example: In Professional details there is a field "Highest Qualification" - a pick list is specified. Then in Educational details - "Degree" : Sometimes that two does not match because people us abbreviations, different terminology. Wish all things match up, and maybe searches will run better.
User Specific Automation WITHOUT API
Hi - We keep encountering this road block. Not sure if its by design, user error, or a bit of both. We have tried custom function, zoho flow, zapier, and whatever else we can think of to automate something fairly simple. The automation itself is working,
It says I have duplicate variants but where are they to change?
It's telling me I have duplicate variants so it won't save it. I think it came originally from Books (the older duplicates). I don't see anywhere to clean them up and remove duplicates. I've clicked everything I can find in Books, Inventory (which I don't want to have to use) and Commerce. I see no way to clean them up. Where are they?
HELP - Zoho Projects is running so slow
Zoho Projects is running so slow. What can I do to fix this? The repose time is about 5 seconds per action, making the tool unusable.
NO invitation email with the access link was sent to the user.
At URL https://crm.zoho.com/crm/org704695005/settings/users/4332047000000246417 I select user Alex Delacruz and click Reinvite. I get confirmation: Invitation has been sent. But at Alex's email NO invitation email with the access link was sent to the user.
Can Send Emails But I am not Receiving emails in Zoho Account
Hello, I have configured a Zoho email account for the domain cherryhilldentalsmiles.com and I can send emails but am not receiving any emails in Zoho account. can I please let me know what could be the issues? Thank You
Your IMAP access has been blocked unblock now
I'm trying to sign in to oulook and I'm getting this error. Any ideas why? Can this be unblocked please...
My Creator API Get response gives me a 200 result but no records.
Hi! I'm making a GET request as follows: https://creator.zoho.com/api/json/medlemsregister/view/Medlemmar?authtoken=XXXXXX&scope=creatorapi&zc_ownername=Erik.Ekblad note: authtoken is hidden above. The response code is 200 but the output is empty. I have currently 3 records in the view. What am I missing here? Thanks! Erik
TLS currently unavailable
I keep getting "TLS currently unavailable" when sending mail to a particular email address. When I send a message to this address using iCloud mail it doesn't complain about TLS. Is there an incompatibility of the TLS/SSL versions between zoho mail and certain other email systems? See below for the warning message. It times-out after 4 days and returns a message saying the email is undeliverable. This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU
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