An account already exists for this mobile number.
I am the super admin for our Zoho Recruit account. We have one user account for general use, basically for a contractor to clean up the records, etc. The person who was running this account left so I need to remove their mobile number from the system. I followed the instructions online which said to go to Zoho accounts > Preferences and change the mobile number there. When I entered my mobile I got the error message An account already exists for this mobile number. How do I remove the ex-staff member's
Pass URL parameter to a function. Not work in mobile application
Through the url I pass a parameter to a page that contains buttons. The buttons executes a function for which the parameter passed through the URL is required. If I do it on desktop it works perfect. In the mobile application argument of the function = null. Why is the parameter lost along the way? Any solution...
API Lookup Field Criteria Broken
When selecting a record to edit using a lookup field value, all I got was "Failure, No Records Found With Specified Criteria.". I've double/triple/quadrupal checked my lookup field name. Adding records via the API with the lookup field name and criteria value is fine.
Zoho syncs horribly to Android devices
Hi support, I've had contact with you guys before on how difficult it seems to be to two-way sync mail, calendar and contacts on an android device. In the end we needed to settle for a half-working solution... Mail - seems to work (but two-way sync appears to be very slow) Calendar - can only see some calendars (my main cal is missing and important cal's are impossible to see) Contacts - seemed to work via ActiveSync, but unfortunately cannot filter for contacts with/without phone number I got used
Can you help me with deleting the domain from Smart URLS in Marketing Hub?
Hello, I verified a domain for Smart URLs in my Marketing Hub. Now I need it somewhere else but I can't delete it from my side. I found on the forum that it should be done from your side. Can you please help me with that? I need 'stordar.me' domain to be removed. Thank you in advance. Daria
I cant register my application
on this url : https://accounts.zoho.com/developerconsole i get a 400 error after submit with theses settings : client name: Calimed sante client domain : www.calimed-sante.fr redirect url : https://www.calimed-sante.fr client type : web based error message : Une erreur s’est produite. Veuillez réessayer ultérieurement.
Can't login to Zoho recruit
After I entered the domain, email address and token, the page won't allow me to continue and showed me "You have already exceeded your daily limit."
Create Ticket with Subcategory error
Hi Team, We are facing internal server error while create ticket (Programmatically Adding Ticket) with subcategory. Kindly find the code snippet in below, DeskNewTicketData ticketData = new DeskNewTicketData(); ticketData.setEmail(emailEditText.getText().toString()); ticketData.setContactName(fullNameEditText.getText().toString()); ticketData.setDepartmentId(deptID); ticketData.setCategory(feedbackTypeTextView.getText().toString()); ticketData.setSubCategory(feedbackCategoryTextView.getText().toString());
Desk and CRM 2way integration
Hi, I have set up Zoho Desk and CRM integration. But there aren't all CRM contacts on the Desk. Could you help me please? Thanks
XCODE ZOHO SDK Framework Integration Error
Hi team, We are getting the following error to integrate ZOHO Portal SDK. Kindly check and let me know the solution to integrate Zoho SDk in Swift 4.2. Module compiled with Swift 5.1.2 cannot be imported by the Swift 5.1 compiler: /Users/parthi/Downloads/ZohoDesk-PortalSDK-Sample-apps-iOS-master 2/native/ZDPortalSDKDemo/Pods/ZohoDeskPortalSDK/native/ZohoDeskPortalSDK.framework/Modules/ZohoDeskPortalSDK.swiftmodule/x86_64-apple-ios-simulator.swiftmodule
I cannot post to facebook
I have been trying to post on FB page without success using zoho social. Any help?
Cannot post on Facebook!
Hello, I have a new account and already have planned posts for the rest of July. None of my post are going live on Facebook! I already sent emails to support@zohosocial.com but I havent recieved an answer.
Need help recovering deleted emails
I deleted all of my emails thinking it would only do so on my phone (I'm not tech savy), now they are all gone and I need all of them restored. Please help
I can't receive emails
I can't receive emails but I can send them. Why is this happening and what is the solution? @telollevoavzla.com
not receiving emails
error code 553 Relaying disallowed my domain is trijatta.com email is itdesk@trijatta.com not receiving any emails mx records are configured correctly to zoho
AOL Emails (Yahoo?) are Not Getting through to Zoho mail
I'm able to send emails to AOL mail users but not receive. (Set up SPD, MX, etc.. & verified) ZoHo email: reputationmarketingsystems.com Here is error message when trying to send from AOL: MAILER-DAEMON MAILER-DAEMON@yahoo.comHide To: xxxxx@AOL.com Sorry, we were unable to deliver your message to the following address. <xxxx@reputationmarketingsystems.com>: 550: Please turn on SMTP Authentication in your mail client. sonic303-21.consmr.mail.ne1.yahoo.com [66.163.188.147]:34988 is not permitted
Two-factor authentication problem
I recently had my phone stolen and had to resort to a backup method to complete two factor authentication. In my case, it would be an sms message. The problem is that the phone number it was going to test is a very old phone number of mine. when i iook in my profile, my current number is listed. How do I change the number for two factor authentication, and why isn't it just using the phone number I've entered in my profile?
Erro ao enviar e-mail para endereços hotmail - Error sending email to hotmail addresses
Quando tento enviar e-mails para endereços do hotmail, o seguinte erro aparece: When I try to send emails to hotmail addresses, the following error appears: [Status: Error, Address: <gabriel_mendesribeiro@hotmail.com>, ResponseCode 451, 4.7.650 The mail server [136.143.189.50] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://postmaster.live.com (S3113) [CY1NAM02FT028.eop-nam02.prod.protection.outlook.com]] Poderiam me ajudar a resolver? Could you
Show Display Name instead of Email Address
I am using Zoho Mail on desktop web and iOS app. On both, incoming mail is displayed from an email address (e.g. john.doe@domain.com) and not their display name (e.g. John Doe). On the Desktop Web it never changes and is the same for preview and viewing the complete mail. On iOS you see the display name when you click on the mail. How can I configure Mail to show the display name?
Unable to access Security settings in Accounts
I've just noticed today that the Security tab in the Accounts is broke. It prompts "???ICREST.ICRESTException.general_error???" no matter which sub tab you select. I'm trying to generate an App-Specific Password but can't. Already tried on Edge and Chrome, even a different internet connection.
Able to receive but unable to send via ActiveSync
So I'm using ActiveSync on my iPhone on the latest iOS, I'm able to receive emails, move them to folders but when i try to compose or reply an email, i will get an error "Cannot Send Mail. The message was rejected by the server." I have 2FA enabled, I'm using the app specific password. Reminder, I'm able to receive but not send. Tested via imap or zoho mail app, no issue. Only on ActiveSync.
No folders visible in app
Hello, I can't see my folders on one of my emailadresses in the app. I can see them on the zoho mail webpage. On the other emailadres i can see all my folders in the app and the webpage. Can you help me with getting all the folders visible in the app?
Bug when adding email address to group
I have a group that I can essentially no longer add email addresses to. The problem started as soon as I hit 100 external email addresses in the group. From that point on, almost every time I try to add a new external address the Email Address textarea clears and the the record count in the top-right changes to "NaN." I then search for the email address and it hasn't been added. Very occasionally it works and it will let me add one or two email addresses before the bug returns. I have another 30
Mails bounced back sometimes, sometimes not
hey there first, excuse my english i do this in my dny settings MX @ mx.zoho.eu - MX @ mx2.zoho.eu - MX @ mx3.zoho.eu - SPF (TXT) @ "v=spf1 include:eu-sender.zohobooks.com include:zoho.eu ~all" - TXT @ "zoho-verification=zb15774556.zmverify.zoho.eu" - i created three mail accounts. main account works fine the 2nd and 3rd are doesnt work for a second it works and i got an email. now it stops working.
Stuck in between editing and publishing work in zoho site builder interface
Sir, I'm stuck in between editing and publishing work in zoho site builder interface. 1 - Upon loading of the zoho site builder in the browser, a dialogue box pops up first, asking to open/save a file to the computer (the related screenshot has been attached here). 2 - Again the following error message pops out in another dialogue box when I try to browse to another page for editing. "Error in saving changes. Please reload page and try again!" ---> Refer the attached screenshot. 3 - Moreover, when
Custom Formula Field. Multiplying a field by a whole number
Hi I am looking to create a simple formula. I would like to multiply a number field by a fixed % I have tried the formula a few different ways. Abs(${Number Field} *.75) and ${Number Field} *.75 and a few others. ${Number Field} *.25 and a few others. If there is a way to take a specific field A and put multiply ( Field B (A*.75) and Field C Multiply Field A *.25) Thank you in advance for your help.
tr_TR keyboard Special Char
I'm using the Zoho Assistant Standard Edition. I like it so much. Introducing my friends. However, I have a problem with keyboard usage. I can pressing ALT GR + 4 type $ but this shortcut is does not work. Instead, the file menu opens in the application (File>Open....). I need to use alternative methot CTRL + ALT + 4 to type $ in the application. This technique is quite difficult for a staff member and disrupts habits. The same problem also applies to the characters I specify below. @, |, #, $,
"Receiving a new ticket" and "Receipt of ticket reply" not working for Contact Notifications
Hi, Customers are not receiving an e-mail notification when they submit new tickets, nor a receipt when they submit a reply. In the Notifications Rules, I made sure "Receiving a new ticket" and "Receipt of ticket reply" are both enabled. "Receiving a new ticket" was previously enabled and "Receipt of ticket reply" was initially disabled. The "Closing a ticket" is working, customers are receiving this e-mail when a ticket is closed. I made sure the "From" address in the e-mail template form is selected.
Unable to Process Your Request: Field Customization
Why will it not let me customize these fields.
Issue with DOMAIN AUTHETICATION
Hello, Please i am trying to set up spf/dkim for my account. there is a 3rd domain the system generated automatically which i could not verify as i don't own the domain. Here are domains i have verified and that i own: 1.beginnersbase.com 2.beautyandsalonmarketing.com This is the auto generated one that i couldnt verify beautyandsalon.com can i ignore it please? and how can it be deleted ... thanks
V2 Oauth issues
I created a client id months ago in preparation for the deprecation. The same code yields { "error": "invalid_code" } I'm guessing the refresh token has expired. I plan to use this api on the server side. Why do I need to access the browser to keep my code working? On top of this it doesn't work after generating self-client code. Just does not work.. What is going on here? I've tried in postman and the browser. invalid_code is misleading as it doesn't tell me what the issue really is. Did I
While Updating same contact in ZOHO books, it shows email id already exist.
Hi Team, I'm Using ZOHO books, While Updating same contact using this api: https://www.zoho.com/books/api/v3/#Contacts_Update_a_Contact. it shows: { "code": 102027, "message": "The email address you're about to add/update already exists within the contact (Contact or associated contact persons). Make sure that the email address you provide is unique." }
PSD/HTML File
Hi, I am having an issue attempting to send a PSD/HTML file. It looks great in the Preview box but when I send the test e-mails, the images is skewed where the links are. Thanks, Meredith
how to activate my account
dear sir,I had created zoho account a month back, USER NAME : k.dhakshinnow i could not sign in my account, it shows as the account is inactive, please help me to activate my account.Thanks and regardsP.Kumar
My Business Mail Is Being Considered As Spam
Hello, Our Business Mails Are Considered As Spam. We Tried Sending Mails To Our Other Mail But We Still Face The Problem. We Hope The Zoho Team Help Us To Fix The Problem. In Case If You Need Our Mail: no-reply@khalili.rf.gd
C# SDK GetRecord method - NullReferenceException
I'm trying to retrieve a record from Zoho given its ID. But when this record doesn't exists always I get a NullReferenceException. Is there a way to get a freindly response instead of a NullReferenceException? Something like status: error, message: NotExists, NotFound or something like this. Is there other method to know if a record exists given its id?
Keep missing chat
My desktop and mobile, both are configured to receive any online visitor who has initiated a chat. This was working perfectly. However since last 10 days, I get a notification of miss chat ONLY and do not get a notification when a visitor initiates a chat. Any idea if this is a common problem OR only I am facing. In case only I am facing, is there any ready solution? Thanks in advance anirban
Update the state of a blueprint from a separate blueprint
I have two blueprints active; one for the deals module to move deal records through our pipeline, and another for the quotes module. the way our business process flows, creating and sending quotes is a very early stage of a deal. My issue is: i have configured Field Updates to occur after certain Transitions in the "Quote" Blueprint. These Field Updates should change the Deal Stage in the Deals module. The deals module also has an active blueprint that uses the Deal stage as States. When the Field
email bounce back
All of a sudden i am getting bounced back emails..not all of them but many..and these are to addresses that i have emailed for months if not years ....just started yesterday xxxxxx@t-online.de, ERROR_CODE :554, ERROR_CODE :IP=136.143.189.14 - A problem occurred. (Ask your postmaster for help or to contact tosa@rx.t-online.de to clarify.) (BL) Reporting-MTA: dns; mx.zohomail.com Arrival-Date: Tue, 24 Dec 2019 05:38:13 -0800 Original-Recipient: Status: 554 Action: failed Last-Attempt-Date: 24 Dec
Mail Delivery Status Notification (Delay)
Hello Zoho Team, I got ''Mail Delivery Status Notification (Delay)'' error when send mail to any xxx@teverpan.com user. I share error photo of text fields. Do you have any solution for this issue ?
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