Importing Accounts
So I have a CSV of Accounts I need to import. I was able to get the account IDs for existing accounts (because some of the account names match). So now my spreadsheet has existing accounts to be updated, and new accounts. The account ID of new accounts are blank in the CSV. When I try to import this CSV, the existing accounts update, but no new accounts are created. I've tried running the import as "Both Update and Add New" and also just "Add New Accounts". But the new accounts will not add. Any
Partial phone number search is not working for Vendors and Accounts for ZOHO V2 RECORD API
I have phone number (+17202548042) saved for Vendor. When I search this vendor with following API with exact phone number, getting result. https://www.zohoapis.com/crm/v2/Vendors/search?phone=17202548042 But when searching this vendor with following API with partial phone number, not getting result. https://www.zohoapis.com/crm/v2/Vendors/search?phone=7202548042 Same type of partial search is not working for Accounts as well. But partial phone number search is working for Contacts and Leads.
How to make api connection through node js for Zoho CRM
Hi, I have tried to make an api call from Zoho Extension to Zoho CRM. But I get an error "invalid client error". Please help me to make an api call to get the details from Zoho CRM and also I'm in need of sample code for reference.
Can't schedule posts on Android App
Hi, Struggling to schedule posts on the Android App.... tried a custom schedule & SmatQ and neither are scheduling posts shared to ZSocial... no errors.... nothing happens. Posting now works OK from the app. Thanks for your help. Rgds Jon
instagram posts are not being published
Scheduled instagram posts are not being published. The error that appears suggests trying to post 5 minutes later
Can't post on Instagram
Scheduled instagram posts are not being published. The error that appears suggests trying to post 5 minutes later
Emails sent from Zoho to clients using Outlook is crashing their outlook
I have now had multiple clients inform me that the emails we send with quotes included are crashing their outlook when they click to open the email. They then re-open outlook and they are able to open and view the email. But this happens every time they receive an email quote from us through Zoho.
Problem occurs in Outlook 2007 version with Windows XP
Problem occurs in Outlook 2007 version with Windows XP "Your server does not support the specified connection encryption type. Try changing the encryption method. Contact your e-mail server administrator or your Internet service provider for further assistance". Note: Yesterday 11/10/2019 the operation was normal on all computers with XP system. I believe that some configuration was done by you that makes it impossible to use in this type system.
Outlook asks for password for IMAPPRO
For the last 3 days Outlook prompts for password to imappro server on some of our clients. Clicking OK several times dissmisses this window for a short time. No one password was changed, email works correctly, but this makes our users nervous.
Contacts going into Accounts module
Hi I use the modules as contact groups which works well for me, however, it seems that they are moving to the Accounts module and I cannot work out why this is? Any help would be greatly appreciated. John
Super User account
Hello I forgot the super user account for domain kipkop.si Please help Thanks
Helpdesk Mails are sent with the addition "on behalf of..."
Hey there, I have a problem to set "from" address for e-mails sent form zoho desk - it always showing "on behalf" information like: support=mydomain@eu-service.mailer.zohosupport.com; on behalf; Helpdesk IT <helpdesk@mydomain> What I did: -set "from" adres using my own SMTP server and verified e-mail address (heldpesk@mydomain) -enabled the address -assigned the address to appropriate department -changed "from address" on templates and enabled them Unfortunately all communication (including automatic
Duplicate replies in Tickets from EMAIL channel
Hi, I had issue with duplicate replies in Tickets from EMAIL channel by calling this API : https://desk.zoho.com/api/v1/tickets/{ticketId}/sendReply With this payload : { "channel" : "EMAIL", "to" : "support@my.zohodesk.com", "fromEmailAddress" : "mobile-app@my.zohodesk.com", "contentType" : "plainText", "content" : "Hello", "isForward" : "true" } Then it shows duplicate replies in the tickets : Duplicate Tickets repliesIs it caused by multiple support email address? Here are my email
Unknown Error Outlook Email Client
A few of our email accounts of the same domain on zoho is no longer working on our outlook client. The error codes are the same "Unknown Error Has Occurred" Code 150 However, from the web and app based email, the mails are receiving fine. All other emails outside of this domain is working fine in the same email client. Anyone faced with such issues? Help needed.
"Your account has been blocked due to security reasons" ,, Please Unblock
I've got this alert : Your account cs@clubpremierecorteva.sodexoloyalty.com has been blocked due to security reasons. Could you please to unblock it ?
Free Zoho account stopped working in Outlook, all others continue to work
No changes made. Just started getting send/receive errors in the last couple of days as posted below. Email account: 8tekhed8@zoho.com Please help.... Thank you.
Cannot send email to craigslist relay - Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked
I am unable to send an email to an anonymized craigslist relay address. I've tried several times. Copy/pasted the address so I know it is correct. This particular ad is going to expire this afternoon so I needed to send it soon. I get the following error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked I *can* send email to other recipients, and to myself! I am a very light email user but am going to want to reply to more craigslist ads and job ads in the near future. The craigslist
Integration with Asterisk problem
Hi! I wrote in https://help.zoho.com/portal/en/community/topic/integration-with-asterisk-not-working but didn't got answer. I have integration with asterisk. I can click to call outgoing but when the call is answered in the softphone the Zoho is still under calling. And there is no popup on the screen for icoming calls. And we can't make next outgoing call until crm page will be reloaded. How can we fix it? John.
More room for messages
Hello, I get an approval request. But it's quite difficult to know which application is involved. I'm glad my colleague has a rather short name. I guess there is some improvement in this panel :)
Problem with inserting record into custom module API V2 cURL
Hi, I have a problem with custom module, i am using the correct module name CustomModule2, but after sending the data they do not appear in Zoho module. With standard modules (Contacts) everything works fine. I do not know what the problem is. My code: Thanks
I do not receive emails from the web form
Hi all! I have a problem with my email account, since I do not receive emails sent from the contact form on my website. The MX, SPF and DKIM are correct. I would appreciate your kind help. Thank you.
No such account
Signed up for a free account nearly two years ago. Had it setup on mail client, no problem receiving email, sending or reply. But when I try to login to my email from web page I get the following error: No such account. Can someone help in this matter please? Many thanks in advance. Best, phil
Translate lookup field value into single line field
Hi All, I have two separate applications: app_one and app_two app_one contains a form with a single line text field "email_one" app_two contains a form with a lookup field "lookup_email" and a single line text field "translate" When a user selects a value from the lookup I would like the value to appear in "translate" I've attempted the following with no joy: hello= app_one[ID = input.email_one]; input.translate = hello.lookup_email; Can someone tell me what I'm doing wrong? Thank you in advance.
PHP SDK 2.0 - Can't get custom views for Deals module
Hello, I've been encountering an issue with trying to fetch a list of custom views using the PHP SDK. Using this same module instance, i am able to fetch all the Deals records I want, it works very well. But when I try to get my list of custom views, I encounter this error: and I've attached the response info below with IPs blanked out Could this possibly be an error with permissions when I generated the access token? I'm unable to think of any other issues. Thank you in advance.
Client host [185.172.199.227] blocked using dnsbl.spfbl.net
We got the following Problem: info@etforge.de INVALID_ADDRESS, ERROR_CODE :554, ERROR_CODE :5.7.1 Service unavailable; Client host [185.172.199.227] blocked using dnsbl.spfbl.net; https://matrix.spfbl.net/185.172.199.227 When you can solve the problem? best regards Frank Lemm
Creating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.
Greylisted
Hi, I've been working with this new server however, I had trouble to receive email sent by contact form from my wordpress website. MX record, SPIF & DKIM all working and validated. SMTP error from remote mail server after RCPT TO:<info@ktpb.org>: 451 4.7.1 Greylisted, try again after some time Really need your help right now.
Zoho assist errors
Hi guys, Having a couple issues: 1. {"error":{"code":1022,"message":"User Action not allowed"}} appears when attempting to download unattended installer when clicking on the download link. It also appears when clicking COPY for a weblink. This account is the OWNER. 2. I have tried to change owner to another member and it says its "successful". However, no changes are actually made and this account is apparently still the owner.
zoho sheet too slow
this takes for ever to load on edge, is there any issue?
No recibo código de verificación
Me he registrado ingresando el nombre de mi dominio y la información solicitada pero al momento de ingresar el código de verificación para validar la cuenta no puedo continuar ya que no me llega el código
ZohoOne user - Can't schedule social media posts
We recently upgraded to ZohoOne with 30+ users. When I head to the scheduled posts tab in Zoho Social, I get this message: You can't schedule any new posts since you're currently on the Social Lite Plan. Upgrade now to start scheduling posts again, or check out all our Pricing plans.
Difficulty viewing sent document when trying to sign on phone
Hello, We are just getting started on Zoho Sign. I am experiencing no issues sending a document to myself, or completing a document when I view it on a computer. However, when I try to complete the same document while viewing on my phones email inbox,
CalDAV not working
Hello, CalDAV synchronisation between macOS Calendar and Zoho Calendar unsuccessful. Screenshot of error attached. Please advise. K
Workflow rules - instant actions
Hello, I cannot creat a rule with an instant action. When I click instant action, nothing happens. Can you please help me? Thank you Miroslava
Google Calendar Sync Issue (Zoho Bookings)
When trying to sync Google calendar with my users account, I receive this message: Por el momento, el acceso con Google no está disponible para esta app Google todavía no verifica esta app para que sea compatible con "Acceso con Google". translation would say something like: for now Google access is not available for this app, google hasn't verified yet to be compatible with "Access with google" The problem is that we have 25 users and 20 of them have already linked their accounts, I only have problem
I cant cancel my Zoho One account
We have a Zoho CRM and Zoho campaign in a Zoho One account We want to pay the Zoho One license for one user, but in the process the system says we have 2 users We have 2 options: -Pay 2 licenses (we dont want) -Cancel the Zoho One account and manage Zoho CRM independently (error) Its not possible to close the account. Try it again later. All day this error. Please solution or suggestion
Bug in php-sdk
When the oAuth token is created, the expiry time is managed in Milliseconds https://github.com/zoho/zcrm-php-sdk/blob/master/src/oauth/ZohoOAuthClient.php#L119 But, the response object is saying 'expires_in=3600' to it, which is only 3.6 seconds, instead of one hour. This needs to be multiplied by 1000 before using it in setExpiryTime() For helping people google this problem, you'll see this trigger {"error":"access_denied"} randomly, or with the exception "Exception while fetching access token from
Email Notification to Account Owner when Ticket Opened
Hello, I'm trying to send an email alert to the Account Owner in CRM when there is an opened or modified ticket regarding their customer in Desk. When I try to create a rule for email notifications when a case is created or edited, I cannot find the condition for cases matching the Account Owner is "user name". There are many other fields such as Case Owner, but I need the account owner to receive an email. Looking for guidance. Thanks.
Iam not able to create user eventhough iam a admin for my portal
Hai Team, I'am not able to add user my email id is " chandu@hash1919.com" "You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance." this error msg are showing even i'm a administrator. pls do resolve this issue ASAP Thanks & Regards, Chandu
Filter contacts by empty field
I am planning to print mailing labels from my CONTACTS module. Many of my contacts do not have an Organisation Name field filled in. I would like to print the labels only for those who have the Organisation Name field filled in. Could you please help?
Next Page