Zoho Integration Script show response INACTIVE_USER
Hey, I'm having a problem with Zobot SalesIQ Script, especially in the Zoho Integration script section. When i'm use this script : email = answers.get("email").get("text"); crmdata = zoho.crm.searchRecords("Leads","(Email:equals:" + email + ")",0,0,Map(),"zohocrm2"); info crmdata; the info show me response: {"code":"INACTIVE_USER","details":{},"message":"inactive user cannot access the api","status":"error"} So, can anyone help me where i must fix the problem, please?
NOT RECEIVING SMS TO VERIFY DOMAIN SETUP
Hello there! I have been trying to setup atmpartsng.com for over 24 hours now and no luck. This is because verification code via sms is not being delivered to the phone number I provided. I have tried several numbers from different providers still not working. Please assist. Regards
Outgoing emails bouncing back
Dear all, I am experiencing problems to use one of my email accounts with Zoho as sign up and contact form point on my website (built with Wordpress). My email shows the following error message: 5.4.4 DNS error:NXDOMAIN. Domain not found :firewlk.com I have 5 email address in total with Zoho but only one is working to send/receive messages from my webpage. Can someone please assist? Thanks, Alex
Problem with CLIQ windows 10 app
Hello, Problem with windows 10 desktop app. when I click the page opens and disappears immediately making it inaccessible. Is this a known bug. How can I fix this issue. I don't want reach my phone to reply to messages. Thanks
URGENT! ERR_TOO_MANY_REDIRECTS on Zoho Payments!!! 2 weeks ago with that problem and nobody give me an answer!
Hello Zoho Support. We cannot make a payment to upgrade my license on Zoho Desk (It's urgent). We cannot enter our partner area to upload a bill and reclaim our commisions! we always receive a ERR_TOO_MANY_REDIRECTS loop. We have this issue on Google chrome! Firefox, Safari, Opera...Same problem. I already wrote 3 tickets and nobody answer me. 2 weeks without feedback. Do we need to begin search alternatives for our Enterprise Software? Thtat's Unbelievable!!!! What's going on with Zoho Payments????
I can't open one of my document
Hi, since last Saturday i can't seem to load one of my document in zoho writer. At first i thought server or my net was down. So i waited until sunday. Still can't access. All i get is a white blank sheet where my doc has more than 50k words in it. So i try to access it from zoho writer apps on my phone. When i try to open it it says that i don't have the access for it when it is my personal document that i didn't share to anyone. I try again loading from my phone browser, still getting the same
Using Multiple fields to update Stock
Hi, I want to use multiple fields to update stock for eg: i have Design No., Shade No., and Meter using the reference of Design No and Shade No meter should get updated. Note: Design No. and shade no. can have multiple entries of same number. I have tried that but it doesn't seem to work. Following is the code i tried. for each Stock_Record_Obj in input.Fabric_Details { //fetch fabric stock record by using the ID of the record from the lookup field product_Obj = Fabric_Stock[ID = Stock_Record_Obj.Design_No];
Suspicious starts by smtp
One of my accounts has been blocked for suspicious beginnings How can I solve this problem? Is there a way to give more security to the email account so they don't attack it anymore? ----------------------------------------------------------------------------------------------------------------------------------------- Una de mis cuentas, ha sido bloqueada por inicios sospechosos ¿como puedo solucionar este problema? ¿existe la forma de darle mas seguridad a la cuenta de correo para que no la ataquen
Parent Member Account Broken (FIXED)
When I click on the +Assign link for the Parent Item related list, the Assign contacts form comes up! Following these instructions: https://help.zoho.com/portal/kb/articles/set-up-parent-child-relationship-between-accounts
Deal stuck at a specific stage
Hello, I have a deal that is stuck on a particular stage. When I change the stage and save the record, it reverts back to the stage it is stuck on. Only one deal record affected that I know of. Thanks, Jay
ERROR: No Tokens exist for the given user-identifier,Please generate and try again
Hi Zoho Team, I'm trying to use the SDK for PHP because I'm transfering API from v1 to v2. I generated the self-authorized grant token and Access Token from refresh token. However, when I try to test the connection and get some data from my CRM account I get the error: PHP Fatal error: Uncaught zcrmsdk\oauth\exception\ZohoOAuthException Caused by:'No Tokens exist for the given user-identifier,Please generate and try again.' in /var/www/html/BARsnp/lib2/vendor/zohocrm/php-sdk/src/oauth/persistence/ZohoOAuthPersistenceByFile.php(46)
Missing emails
It came to our attention that we are missing emails from a whole month (September) and our inbox stops at 4/10 meaning we are missing emails from October too.
Unable to delete de-activated operator from Zoho SalesIQ
Hello; I am trying to delete deactivated operator from Zoho Sales IQ. I get the following error "Incorrect values submitted. Pleas check your inputs and retry."
Zoho Desk Domain Mapping Failed
I was following your instructions for domain mapping in desk.zoho.com but something failed after the cname verification. When cname was verfied the desk.zoho changed its url to support.collegeon.com/... but is not reacheable, so i remove the cname from the DNS of the domain and now desk.zoho still redirecting to my subdomain and is not reacheable i would like to disable domain mapping to continue using your url until i resolve the situation with dns.
CRM & Desk integration
Hello, I have Integrated Our Zoho CRM with Zoho Desk and now trying to sync Accounts & Contacts. The Accounts synced successfully, but the contacts did not. Hope you can help. Thank you in advance, Natalie
Paid Lite Account w/Custom Domain and SMTP
I have a paid lite mail account with 6 users. Some of the users want to use other clients (e.g., GMail). I know there are several ways to set this up. What I have done is to forward everything to their gmail and now I'm trying to put their GMAIL to send as which requires me to plug in the zoho smtp. No matter what I do, I get an unauthorized error. smtp.zoho.com 465/SSL User name= userid@xxx_domain.com Pw = my log in password Google can't authenticate on that. I have POP/IMAP turned on and everything
Problems to send email on Wordpress
Dear all, I am experiencing problems to use one of my email accounts with Zoho as sign up and contact form point on my website (built with Wordpress). I have 5 email address in total with Zoho but only one is working to send/receive messages from my webpage. Can someone please assist? Thanks, Alex website: firewlk.com
Problems with LinkedIn
We've been doing regular posts to Linkedin and company and my profile page all look ok and can be accessed via ZohoSocial. However, a new set of scheduled posts is failing to update the linkedIn pages, but still works with Facebook, GMB, etc. I was going to disconnect and reconnect, but it says all my scheduled posts will be lost (I have about 12 scheduled). The attached error message is received. Before I do anything thought I'd ask. Can anyone help? Thanks Richard
Emailing Images with Zoho Creator
Hello, I wrote some very simple code to automatically send pictures to an email when its on a successful submission. The images appear in the form correctly, but in the email the pictures show up but they are not able to be opened. Is this possible to fix? Customer1 = Customer_Form[ID == input.Customer]; sendmail [ from :zoho.adminuserid to : Customer1.Email subject :"Hello! Here is your mail for" + zoho.currentdate+"." message : input.Mail + input.Mail2 ]
Recurring Invoice and Custom Calculated Field
Problem I have my invoices set to generate a Week Starting and Week Ending, which are Start of Week and End of Week. This calculates correctly when I manually generate the invoice. But when using the Recurring Invoice option, it's pulling both dates wrong. I'm not sure where/how, the logic isn't clear. So basically, if I generate an invoice today (Friday), my expectation is that Week Starting is Monday (9/16) and Week Ending is Sunday (9/22). But it generated a new Recurring Invoice with a Week
Chat bot restart
Hi How can I get the bot to jump back to the start of the script on some trigger from visitor? Thank you
Datetime and timezone not being changed in function
Hi, I have a datetime field that I'm storing in one of my custom modules. In a custom function, I take that datetime (called tourDate) and try to convert it a String in the US/Central timezone (looked like it comes into the function as a UTC datetime since it shows as 5 hours ahead of me after formatting) like below: tourDate = tourDate.toString("yyyy-MM-dd hh:mm:ss a z","America/Chicago"); I'm noticing two problems after doing that. First, a tourDate that I schedule in my module as May 20, 2019
No Tokens exist for the given user-identifier,Please generate and try again.
Hello, I am using the Zoho CRM API for the first time. I'm using the PHP SDK and running into this error: 'No Tokens exist for the given user-identifier,Please generate and try again.' this is generated at line 60 of zohocrm/php-sdk/src/com/zoho/oauth/clientapp/ZohoOAuthPersistenceByFile.php I don't see any results for this error in Google so I'm not sure what to make of it. I was able to generate an access token by adding a Client at https://accounts.zoho.com/developerconsole and creating a grant
ZOHO android email app, emails body received cannot be edited
It frustrates me, if Zoho has so many basic issues I will close my business account and move somewhere else All the emails I received in my mobile zoho email app cannot be edited. The function hold the finger to get the option copy and so on does not work! I want to be able to 1- copy any email body content recieved 2- Be able to paste 3-be able to comment or edit the email body These should a very basic capability you provide to the users...we are not talking about rocket science
"Payment gateways have not been set up yet."
I keep getting this error when I try to email an invoice, despite the fact I've (seemingly) synced my Paypal and Stripe accounts. What do I need to do to get this working? Error is below. Online Payment Options Payment gateways have not been set up yet. Please set up a payment gateway for online payments or remove the online payment link in the body of this email.
unsupported field
I get this error when creating an e-mail from CRM I can't get the Contact-ID field only by deleting the survey button, the error disappears - but then I don't have my survey What can I do? Cheers, Alex
Unmapping 'Company' field to Account Name
I am a B2C business, and I want to use the accounts module for individual clients. The 'company' field in the leads module maps to the account name in the accounts module, and this 'company' identifier is immutable. I don't have a problem with how it maps, as I want the account name to be the client name. However, I would like to change the 'company' identifier to 'client name' in order to avoid confusion for data entry. Is there any way to change this? Either by mapping a different lead field to
Not Able to Invite Team Members and they are not getting Invitation
Hi, I purchased few days ago Social Media Marketing Plan for 1 Brand and Two members. I am not able to invite another team member to this account. This is very unfair Already wasted so many days without my content writer. Even I am not able to find any direct contact option. Please solve this problem asap. Thanks
Issue / Feature Request - Disassociate fields from Views
Hi, I'm reorganising our Deals module and removing fields which are no longer necessary, however I'm finding a lot of these fields are used in upwards of 20 different views by our various sales team / members. These views are mostly defunct and unused themselves, but in order to delete the field I have to edit every single view to remove it which is very time consuming. Also as mentioned we have a lot of older views we no longer use and could do with deleting however because the process for deleting
Added a new holiday but it doesn't reflect if someone has applied for leave
Hi, We have announced holiday for Christmas, which was not originally a part of company holiday list. A few people have already applied for leave during the christmas week, but now that 25th is a declared holiday I was hoping for it to reflect in the existing leave records as well, but unfortunately that is not happening. How can I make sure that the existing leave records are corrected? Thanks in advance.
Workflow Rule Criteria not working correctly in some cases in Zoho CRM
In our system we have many workflows to help us automate our tasks and make our job more efficient in Zoho CRM. Most of the workflows work correctly; however, there are 3 which have a single condition: look for a string of characters in a custom Text Area (Small) and perform some actions in case the string is found. All 3 workflows look for different strings in the exact same field. None of the strings has special characters. As an example, one of the workflows looks for the string "Pick-up (Sultanahmet)"
Inventory Update using Deluge
Hi, Can someone share the code on how to update Stock after product is Dispatched automatically. Ex: I have Design No., Shade and Meter in stock and i would like to update them on Dispatch. I tried but i am not able to find an answer for that. Please help me ASAP
Cant Delete user
i have a bug or weird problem, we tried to invite one of our users to our CRM, but apparently that user created a zoho account before the invitation, so even that the user is invited to our CRM, that user only see the trial CRM version and not our Data base, so we tried deleting the user from our CRM and then close that account on zoho account (the onehat sees the free version), so we can start the whole process from fresh, it wont let me delete the account, even thought its deleted at our CRM,
${Cases.Recent Comment} not respecting line breaks
When we leave a public email and we notify the customer via an email, the email that the customer gets does not show any line breaks even though the comment posted did have a line break. The merge tag being used to pull in the comment on the email is ${Cases.Recent Comment}. EXAMPLE: Agent posts public comment: Hi Mike, We are happy your issues are resolved. Thanks, John ------------ THE EMAIL that uses the merge tag ${Cases.Recent Comment} comes to the customer and states: Hi Mike, We are happy
User setup
I have a few users who can register but cannot submit tickets. When I login and try to find them they are not listed as customers but they are able to login ? Once they login they get an error when they try and submit a ticket. Very strange
Two Factor Authentication tab disappeared from User Details menu
Hello! In the Super Admin's control panel the User Details menu the Two Factor Authentication tab for specific users is gone. It's interesting because Ctrl + f says it can find the words 'Two Factor Authentication' on the User Details page however there is nothing to click.
We can't access Zoho Desk suddenly
Dear Technical Support Engineer, We have been using Zoho Desk Free plan. But there was a following message and we became to be not able to access it suddenly. message: The trial period has expired. To continue using Zoho CRM Plus, please contact the administrator (xxxx@xxxx.co.jp). We were able to access few minutes ago. And before this issue appeared, we didn't get any message. What should we do for using Zoho desk free plan as usual? Could you please let us know? We appreciate your cooperation.
Can't send any email
Whenever I try to send an email this message is being showed: "No fue posible enviar el mensaje: "Motivo:554 5.1.8 Dirección del remitente bloqueada" Could you please help me?
Help with automatically printing an invoice
Hello, we are currently using two systems for our subscriptions and we would like to condense them all into Zoho Subscriptions. The problem is the people using our old system get paper bills in the mail and we would like to keep it that way. There are not that many people in the old system so I can just manually enter them. I also created another field in our form that is a checkbox saying USPS Customer to differentiate between the two. I would like to be able to setup so when an invoice is created
Email not sending to zoho
Hello. I created an email on my domain and added it to my zoho account. I created another email on my domain to use as the From email for contact form 7 but I get an error when I try to send an message through the contact form to the email added on Zoho. The message sends when I change the email routing to Local Mail Exchanger but I don't get it in my zoho app. Kindly assist with this.
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