My email outdoing and incoming has been disabled for around 2 days.
My email incoming and outgoing is not working. I have still 18% of space left after cleaning. This is unprofessional as I am lossin important business emails.
PassWord/ Senha
Olá, criei um perfil através de login automático do Google, porém minha senha usada no Google não é a mesma do Zoho. Como faço para resetar a senha do Zohomail? Meu id: 675870590 e-mail secundário: jonasxaun@gmail.com
Department Category name not updating in Customer Portal
Hello, I have a problem with my Department names in Zoho Support not being translated properly to the Customer Portal. I have one department, for which the Name, Description and Category are all the same. But when I search for this department name under the Solution tab of the Customer Portal, a different name is there. I know this is what's happened because I have a different department, which is working OK - the name in Support and the name in the Portal are the same. Not sure why it's OK for one
Grammarly extensions causes WYSIWYG editor go beserk
I use this Chrome extensions Grammarly which corrects my English typing and helps with it. https://app.grammarly.com Now the WYSIWYG editor goes a bit beserk when this is active. Copy/paste seems to chop all text in parts, Styling text seems horrible but i dont think that is because of this addon. When i turn it off, it still adds different styling randomly. Are there known issues with these kind of extensions?
I wonder why the breadcrumbs and left TOC menu shows links it should not show?
I wonder why the breadcrumbs and left TOC menu shows links it should not show. It makes it look way to complicated. Look at the screenshot and i guess everybody can see this on his own portal. Why does it need to show the knowledge base url in the breadcrumbs menu. This does not make any sense and adds extra lines and difficulties moving around on the website. Also the breadcrumbs dont work, but i already reported this
I cant edit my own article, gives me error a users is editting it, while thats me???
I wanted to work on an article and know i get some warning that a users is editing/drafting this article. But im that user, so how is this possible? See attached screenshot of the warning
Cant change permalink, gives errror already exists
Im trying to solve an issue with a permalink of an article. Somehow i got a date added in the url path. Now i found the option to change the permalink where it shows this date in the url. But when i want to delete it i cant save because it says this permalink already exists. However when i test that link i get an error stating this article cant be found??? This is the url / permalink i need https://support.promotiespullen.com/portal/kb/articles/het-opmaken-van-bestanden This is what i now have but
Why do i see someone elses portal as an error?
We havent yet added an SSL certificate on our webdomain. Put i noticed something weird here. Why do i see aome other portal in this error? portal.bayshoretechsolutions.com They seem to have a Zoho portal as well, but i get the warning about an certificate which has been give by this site??? This doesnt make any sense to me?
Portal not mobilefriendly
Is there any fix for the little fold menu for mobile version of the portal site? When we visite the portal on mobile the little fold button doesnt do anything. There it very hard to navigate the site, this is mainly because the breadcrumbs are broken and dont work properly.
Why dont we see sub-section in the main KB page?
I wonder why we dont see the sub-section in the main KB page? They only show in the left TOC menu, but this menu is broken. Most of the links here dont work, it also show links which i think are to much. In the first image you the TOC on the left with its sub sub-sections, in the other image you see one list of all articles in sub sections. I really mis the sub sub-sections here
Changing an article title doesnt change its url
I have an issue where my url contains a date? i dont understand how this was added and i want it gone because its bad SEO. I tried solving this by changing the Articlea title but i noticed the url of the article doesnt change How can i solve this?
Wiki editor now riddles html with unwanted div clutter
This is a behavior that seems to have changed in the past week. In Zoho Wiki, in the past, the WYSIWYG editor produced quite vanilla HTML. Now it's wrapping many tags in superfluous divs. This is with Firefox, which, like most browsers, relentlessly updates, so could be an interaction with a Firefox update. At any rate, this is on Windows 7, latest update, with Firefox 60.0.1 64-bit. Repro: Create a new page, and the content starts off as: <br> Now (in WYSIWG mode) type something in at the initial
App specific password not working with Gmail (SMTP)
Hi, I want to send emails via my Gmail / G-Suite business account. I generated an app specific password for my account because we're using 2FA but I still get this error: 535 Authentication Failed , code: 535 Server settings are: smtp.zoho.com:465 with SSL and my email address as username Thanks for any help with this issue
Download Bulk Read result API error
Hello, I am using Bulk Read API to download all my modules as zip files. It was working earlier, now giving a 404 error. Get request I send: https://www.zohoapis.com/crm/bulk/v2/read/[Job ID]/result Response I'm receiving back: { "status": "error", "code": "RESOURCE_NOT_FOUND", "message": "The requested resource doesn't exist.", "details": { "resource": "/crm/bulk/v2/read/[Job ID]/result" } } But when I tried calling the Job through Get Bulk Read Job details API, it's
Unable to attach files to my emails!
Hi, i am having troubles with attachments! I can upload files to my emails. I am receiving a message saying "A virus was detected". I have double checked my files with my anti-virus program (Avast) and they are all ok! No Virus detected! can you please fix that asap? thanks
Printing between times of the day
I would like to be able to print a calendar for a given time period, say 9am-6pm when you are at work? Quite surprised Google Calendar doesnt do this either. I suspect ZOHO are being lazy and waiting for another calendar integrator to do it. Anyone know of a calendar APP that zoho links to that can print between times of the day.
Issue creating new users in Zoho Mail Control Panel
Hello, having an issue when i create a new users in Control Panel, there is an error message saying that The password special characters doesn't have the correct length. I have tried with many differents passwords and the form send to me the same message, so i can't create new user with his new email. Form Url: mail.zoho.com/cpanel/index.do#userdetails/adduser Error message in spanish: Los caracteres especiales en la contraseña son inferiores a la longitud exigida. Thanks for your time.
Total Fee for this Financial Year MoM comparison
I am not sure if this question has been asked before but i have a table with 4 columns, Trip Name, Fee, Booked Date and Closing date. Trip Name and Fee are quite obvious. Booked date is the date the trip is booked and closing month is the the time when the Trip File is closed (as in after the trip is completed). So what i am trying to achieve here is Total Fee for a specific Closing date this Financial Year booked until today (or any other specific day) So for example if the closing date is June
Can send emails but not receiving to outlook
Out domain name is tjay.lk our mails can be sent via outlook but its not receiving. can you please check it as soon as possible? getting an error message : log onto incoming mail server (POP 3): Outlook connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet Service Provider (ISP) thanks buddhika
"Cannot connect to outgoing mail server" - started this morning
Starting earlier today our workstations are not able to send/receive email through our Zoho mail accounts. Outlook gives us an error stating "Cannot connect to outgoing mail server". No other network issues appear to be occurring for us and it was working earlier until about 3 hours ago. I have received reports from a friend also using your service in this area that they also are having connection problems. Are there any known network issues happening to your mail servers?
Screen Shot Paste function not working in zoho chat (Cliq) -
Hi, One of the most useful feature is direct paste of windows screen shot in Zoho chat, but it is not working now in Firefox Browsers. In Chrome its working fine.
Only receiving sporadic email
I am able to logon to zoho.com but I am receiving only intermittent emails.
Email are received but not sent instead
Hi, I have just signed up for an trial offer but see that emails are received but when sent they are left in the sent items as "in queue" and not actually been processed. Please can you check what is the issue ? Attached is the screenshot. Thanks Jyoti
I can send Email to same Domain?
I can send emails to same domain!! for example: my email is: vas***@sanar***.com when I want send to rbamshmos***@sanar***.com or ad******@sanar***.com It doesn't send.. But when I send it to : t.azzan***@gmail.com It send directly.. Please help APAS...
Zoho Desk Portal - Add Task (Pop Out)
Hi Support Team, I had set up the "Add Task" and configure the "Alert Through" with "Pop up". Once the reminder initiate, I received multiple "Pop up" at once. I believe this is a bug. Kindly have a test on your end for this. Please refer the attachment for further clarification.
Zoho Campagin
Why trying to use the zoho campaign I realised that my IP address was blocked hence preventing me from doing email marketing to my clients. how can I get like a noreply email so as not to always get blocked or spammed? thank you.
Attach from Cloud and "BOX" issues.
Hi, I'm trying zoho-desk for our company and I found some problems. The message creation panel's attach button has "Attach from Cloud" sub-menu(but my environment is Japanese so the message is Japanese). But I can click only very narrow area where is top of sub-menu. And this sub-menu is very unstable. It's often pointed at "Select file" but its high-lighted "Attach from Cloud". Of course, I tried force-reloading but same. And one more problems, I tried "Cloud Picker" with "BOX". And I tried "Search
Erro DNS
Good afternoon. Please help us as we have this block and we can not send email to this recipient.
The functionality for adding pictures has disapeared from 2 of my 3 ZOHO one accounts
Hi Guys The functionality for adding pictures/ text blocks etc on the left of the screen has disappeared from 2 of my 3 ZOHO one accounts. I have tried multiple browsers. Thanks Ben
Syncing Zoho CRM with Zoho Campaigns
When in Zoho campaigns I go to settings and it shows I am connected to CRM. I struggle with setting up my list for campaigns from Zoho leads. I think it is a process question cause I start from zoho leads and get lost after starting up lists then end up having to generate them separately in zoho campaign. I have list in zoho campaign but they are specific to a campaign. How do I develop lists for campaigns from zoho leads to zoho campaigns?
Workflow - update when non-client responds
Hello everyone, A quick question, I hope! We have a workflow set up so that any time a customer responds to a help desk ticket the due date is changed to current time + 30 minutes. That has been working really well but we've just discovered an issue. For most cases, a ticket is created when client1@example.com e-mails in. We respond and then when they reply, the workflow activates and the 'due date' is changed to current time + 30 minutes. The problem is that if someone else responds to the ticket
I'm not receiving email from yahoo.com.br
I am not receiving emails from any @yahoo.com senders. This is only happening for emails coming from @yahoo.com. I am receiving all other emails properly except yahoo This is one email that never got to the recipient: Date: Tue, 25 Sep 2018 03:08:07 +0000 (UTC)
From: Paulo Alexandre Silva <pancs1@yahoo.com.br>
To: Paulo Silva <paulo.silva@sulsegseguros.com.br>
Message-ID: <1137188405.1914909.1537844887634@mail.yahoo.com>
Subject: Mensagem de Teste
MIME-Version: 1.0
Content-Type: multipart/alternative;
closing topics before they're resolved
i posted yesterday for help with setting up comcast under pop3, and someone decided it would be a good idea to close the topic before it issue was resolved. it was suggested that i email instead for further help. that is fine if the information i would be given would only benefit myself, but having the pop3 setting posted on the main forum would benefit many. in the future please leave a topic open until a solution is reached. with that said i found the forwarding settings on comcast site, so just
634084370.internal.sites.zoho.com’s server DNS address could not be found
Hi Team I have hosted my site www.soinslogistics.com with zoho. it worked for quiet a few days but stopped working last week. My domain is with godaddy.com. Cname record is www pointed to zhs.zohosites.com Additionally, i have forwarded my domain to www.soinslogistics.com Please help to resolve this error. http://634084370.internal.sites.zoho.com/ This site can’t be reached 634084370.internal.sites.zoho.com’s server DNS address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked << please help
Dear Sir/Madame I have a problem to send the massage with this code: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Please help me out with this problem. My e-mail address is kenny.y@thaiconsulatela.org Best, Kenny
Problema no envio
Olá não estou conseguindo enviar e nem receber email recebo a mensagem Não foi possível enviar a mensagem;Razão:554 5.1.8 Email Outgoing Blocked e quando faço o teste para enviar da como mensagem da não entrega do email e aparece Mailbox delivery failure policy error email é contato@megadanca.com.br preciso da solução urgente para desbloqueio pq se não vou precisar mudar de serviço de e-mail obrigada
Module limit exceeded Error Message - Bugs
I keep getting a "Module limit exceeded" error message when trying to turn on different flows. Is anyone else having this issue? I can't figure out the problem and have tried the following: 1. I first thought it was the Decision logic block because all of the flows that have this issue contained a Decision block. However, I removed the block and still got the error. 2. I triple checked all blocks, fields, logic, dates, etc. 3. Tried different blocks. 4. Tried different logic approaches. 5. It's not
Zoho Cliq (Multiple Users Cannot Sign In)
Good Afternoon. I have multiple agents that work for my company that cannot sign into Cliq. Whenever they go to the URL it gives them an error message, which states "400 BAD REQUEST." There are a handful that can get in but some that can't. Can you please look into this for me? I have attached a file of the error message received. Thank you.
Mac client
Hello everyone, I'm not able to connect the WorkDrive mac client. I'm on High Sierra 10.13.6 (17G65) The sign-in form appear. I sign in, an blue bar progress on top, and white screen for minutes. Then sign in screen again. It is a known issue ? the log say : 09-20 23:01:28.599 I Client Version : 1.0.7.f3fe05f3c4 09-20 23:01:29.038 I set DC Location=False DC Location= DC Domain=zoho.com Drive_server=https://teamsync.zoho.com 09-20 23:01:30.775 I Automatic System Proxy set 09-20 23:01:30.776 I Username=False
Notebook sync
Sync between web notebook and android app doesn'work anymore. Android app doesn't syn at all since sept. 23rd . I already sent several feedbacks from mobile. It's really a big problem for me and I would like to know if there's a chance to backup all notes. Mobile Huawei Mate 10 pro, android 8.0.0 - web browser Opera 55.0
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