Locked out of my super user account!
Hi, We need help in regaining control of our account (sbmediauk.co.uk) as the system has now started saying the password is wrong and we didn't have a alternative email to backup which I now regret!
Links in the emails sent by Zoho don't function
Hello everyone! I am using zoho to send mass emails, but the CTA button does not appear when the email is sent to the recipient. However, it appears and works fine in the preview. Please advise how to fix it, because we cannot start our campaign. Thank you in advance, Evgenia
"saveurl" dose not work
I tried the Show editor with the URL obtained with the following snippet, but the request is not sent to saveurl. <form method="POST" action="https://show.zoho.com/show/remotedoc.im" target="_self" accept-charset="UTF-8"> <input type="hidden" name="apikey" value="MY API KEY"> <input type="hidden" name="output" value="url"> <input type="hidden" name="mode" value="normaledit"> <input type="hidden" name="filename" value="Untitled"> <input type="hidden" name="lang" value="en">
Adding a domain is restricted
Heya I'm trying to add a domain and it's saying the operation is restricted. I can't currently make a screenshot but it tells me to contact support, I did, nothing happened. The domain is valeriajivkova.ga Best wishes, Someone really dumb xoxoxo
i dont remember super admin name.
Hi i dont remember super admin name , my user mail director@tourismturkey.ae another one info@tourismturkey.ae . how can help me?
Event Email Notifications
Though receiving a message stating that the email notifications are being sent one of my users notifications are not being sent out. The exception is when an event is being scheduled for a group created for all users. I thought this could be due to a setting but it appears all is set correctly for this to work. Any ideas?
Mail Account Not Active after adding recovery email.
Hi, I have emailed zohomail.com hours ago. No update yet. I am hoping posting here will help. Not sure why, but I logged in, I was prompted to add recovery email (i already had one) so I guess system wanted two. So I did. After that logged out and then tried logging back in but my Account went Inactive, cannot use mail app/zoho email. Later on my Account got disabled. Now I was able to login in trying to post here on the help forum but mail still doesn't work. Please help! This is my business email.
unable to configured email in outlook
I am unable to configured email in outlook. It shows attached error. When I tried to enable IMAP but show "Available exclusively with the paid plans." Can you please tell how can I setup emails in outlook ?
Undelivered Mail Returned to Sender
Good Afternoon, I receive the following error when trying to send emails. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. INVALID_ADDRESS, ERROR_CODE :554, ERROR_CODE :5.7.1 Service unavailable; Client host [135.84.80.216] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?135.84.80.216 Received:from BonzaiLaptop (105.184.247.59 [105.184.247.59])
There is no Add User button
Hello. I am using Zoho Mail as an extension of Zoho One. The problem is, I cannot create new e-mail addresses, because there is no Add User button. I'm attaching a screenshot of it. Any help would be great. Thank you. Note: If I only can add a user as a Zoho One employee, with paying $35 more, it is just unfair. I just want to add some e-mail addresses for specific purposes, like info@... accounting@... or abc.department@.... ; not to add employees. And no, I don't want to create aliasses. I need
Email neither being sent to or received in mail
I have setup the email account of my domain slgeneration.com in my zoho. I did add the CNAME and setup the MXRecords. But the problem is that I cannot send any email to this domain email and I am not receiving any email at this mail. When ever I try to send a mail to this email support@slgeneration.com the mail bounce back to the sender mail showing this error : This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its
Mail not being received - but MX records changed ok and SPF/DKIM verified
Hi I have followed the Help resources to change my MX records with my domain registrar (Godaddy), and also set up the SPF and DKIM which have been verified. I deleted old provider MX records and so I should be receiving emails ok. However I'm not - test mails sent from an Office365 account get lost/not received and I get the following error:- mx.zohomail.com rejected your message to the following email addresses: XXXXXXXX ADMIN (XXXXXX@XXXXXXXXXXXXXXX.com) Your message couldn't be delivered. When
Multiple Filter Forwardings Seem Only Working for the First One
Hello, I've configured three filter forwardings for my mails but it seems like only the first mail address received them. I'm sure I did not check the "Do not process other filters." option. BTW, the email forwarding in "Mail Account" section is always working.
Deletar e-mail
Não estou conseguindo deletar nem adicionar um e-mail.
CNAME subdomain issues
I added a CNAME to my domain for the desired subdomain (helpdesk.riverfoursquare.net) and pointed it to 'customer-support.zoho.com.' 'https://desk.zoho.com/support/riverfoursquare' redirects to 'https://helpdesk.riverfourquare.net/support/riverfoursquare', but the page cannot be displayed. Right now, I'd prefer to just switch it back to the default. Is there a way I can do that myself without needing to involve you guys? Thanks!
Cannot find old mails
Hi, I am trying to search for certain emails which are a year or more old. However, scrolling down the search results stops after less than an year old mails i.e. the oldest mail I see is like 9-10 months old. Can you please take a look at the earliest as some of these emails had important information for me? For example, I am pretty sure I had mails with the word "starbucks" in them more than a year back. However, the oldest mail that shows up in the results is in Dec, 2016. Thanks, Abhinav.
@support: stop revealing poster's personal information in clear text
I have seen numerous topics wherein a support agent makes PUBLIC email addresses and domain names of inquiring users who were careful to not divulge this themselves. This reckless behavior needs to stop
2 Different Emails - Can the accounts be joined up somehow?
When I started using Notebook on iOS, I used one email, and then when I joined the community here, I used another without realizing it. Can I somehow get these merged so that I use the original one (tuxknits) so I don’t lose anything I’ve got in Notebook to date? I couldn’t find a way to make a change through my profile info. Thanks.
DOMAIN_NOT_RESOLVED
Temporary failure when delivering email to the recipients. Emails in queue will be retried automatically. error details : DOMAIN_NOT_RESOLVED I have problem while sending and received email to/from another email account on domain @kreasibeton.com ....and while i send email to email account (ex: yahoo,gmail, etc) it was sended but i cant receive email from them pls help me ASAP, thanks
Server down
The server for linking a phone number with an email account has been down for several hours. When will this be fixed?
External images are displayed in an email even though default is set to 'Ask Me'
External images are displayed in an email even though default is set to 'Ask Me'. Why is this happening? This is not the first time it has occurred, and it's problematic as I do not want senders tracking when I open their emails. Thanks.
Scatter chart rearranging
Hello, I have created a scatter chart with values on x-axis 70,80,90,100 which zoho creator automatically arranges in different order - 100, 70, 80, 90. Is there a way to rearrange it correctly and if not how should I adjust my data? I'm sure 99 instead of 100 would work for example but it is imperative that the last value reads "100". Thank you
ZC5 Functions Search
Hey Creator Team, The new search functionality in the functions view is really great only if it is working!
Time Tracker - Project/Job Filter
Is there a way to set up default filters under the project and job tabs? It automatically defaults to all jobs/projects in progress, but I'd like it to default to "all"
Dates in panels in Creator 5
Panels don't allow fetching of date fields. Would like to show maximum and minimum dates.
Unable to send outgoing email
When responding to a ticket, getting an error: Aw, Snap! Your response for the ticket #11619 could not be sent since the authentication failed for the SMTP server.
Tickets not creating
I have two email addresses set up: support@bookminders.zohodesk.com and apphelp@bookminders.zohodesk.com. I set these up as contacts on my exchange server and added them to my internal distribution groups. They do not consistently create tickets when i send or forward the emails to the internal distribution group. Am i doing something wrong? Thanks
API Question. How to search by lookup fields through the api
r = zoho.crm._searchRecordsByPDC("Potentials", "CONTACTID", id.toString()); throws error {4420:"Invalid Search Column.Check it now"} OR r = zoho.crm._searchRecords("Potentials","(CONTACTID|=|" + id.toString() + ")"); throws error {4832:"Invalid parameter value"} We bring some fields from the Contact to the Potential like phones and email. We need to update the Potential when the Contact is edited. So we need something like that called from the Contact whenever it's edited and those errors are coming
Attachments not added to scheduled reports
Hi - we have a number of reports that are sent automatically as attachments to emails using Workflow>Schedules. They have worked fine for a long time but now the emails go out without the report being attached. The reports are attached when we do an "execute now" command, but not under the scheduled system. Any thoughts on how to correct this? Thanks.
New email user created but says no mailbox
Hi New email user created but says no mailbox. Previously when I created a new user, I don't think I had to create a separate mailbox
Issues setting up email
My hosting service only allows MX Records... How do I go about verifying my email using MX Records? www.jacksonarc.com I thought I had it setup couple days ago, but Emails are not working. I'm not receiving emails anymore due to switching hosting services... Please help
Mail signature
Hi all, I got a problem with the signature of my mail that is not working on mobile app. When I use from desktop is ok but when I try on mobile app doesn't work. I check the setting on the app and is correctly set on signature desktop. On desktop anyway shows a broken image(attached photo) that could be the problem for mobile. How can I fix it?
Unable to add a user mailbox
Hi I have a 5 user account, with the users listed in the 'User Details' part and also in the 'Mail Accounts' area in the admin control panel. In the mail accounts area, I have 2 accounts which are highlighted in dark orange saying I should create a MailBox. When I try, it says I have exceeded my user license.. But I only have 3 listed mail accounts there as 2 of them are in orange and dont have them. Can you help fix please asap - this is seriously impacting our migation to Zoho Mail. Thanks
Emails showing as Plain Text on Recipient IOS Devices
I have set up workflows to trigger automated emails for my leads. The email contains an image banner at the top and the social media icons in my email signature are hyperlinked. On desktop and on Android mobile devices the email does not have any issues displaying. On IOS devices the emails are coming over as plain text causing the images to be links. Does anyone have a solution for this or is it an IOS issue that does not have a workaround?
on iOS app, timers record the wrong date
i just used the timer feature on a task in the iOS app, and when i stopped the task, the timesheet recorded as if it were created yesterday instead of today. I tried it a few times and got the same results. This is NOT an issue on the web app on desktop.
Unable to subscribe to external calendar using iCal
I want to subscribe to an external calendar using a URL that links to an iCal ics file. (1) In the 'new' version of Calendar, the settings dialog is not available. There is a link in settings which should open the dialog, but nothing happens when you click it. (2) In the 'old' version of Calendar I was able to enter the URL of the external calendar. I got the message 'Calendar subscribed sucessfully'. But the calendar is not displayed. All I can see is my personal calendar. I have tested the iCal
Lost Passcode, But App Sent Reset on Password NOT Passcode.
I forgot my 4-digit passcode, so the app wanted me to reset it by sending a link to my email. But problem was that the email only gave me a link to change my account password not my passcode. Any solution?
Return text I do not code.
Hello, I'm starting with the creator of zoho, I have a problem. When assigning an entry in a "conditional format" field, it returns the code, and I hope it returns the selected text in another field. I have put in a field the following expression: if (input.Cannal_de_entrada_1 = "Client", input.Cliente_crm, input.Agencia_de_transporte) The problem is that the order runs fine, however when it returns the entry, it returns it in code format and I would like it to return text. For example, in the case
What is red exclamation mark in Zoho inbox?
I'm using SMTP to send email from my website. Emails are sent but there is a red exclamation mark as you see in screenshot. What is it? A warning or error or anything else?
error: mobile number aready exist!
i'm trying to access my email account in ZOHO website but i can't because the site ask me to verify my phone number, i type it correctly but the site said: mobile number already exist! Please i need a help!
Next Page