This domain is already associated with this account
Dear Zoho Team, I am trying to setup the custom domain mascomodo.cl with Zoho Mail and having an issue "This domain is already associated with this account ******93. At first, registration process was good but there was an error that blocked me to register the domain. Maybe the registration process is incomplete and now I can't register my account and my domain. Can you help me please? Regards
I can send mails, bur can't receive IT.
i HAVE CHECKED MX RECORDS, EVERYTHING POSSIBLE I CAN THINK OF IS GOOD. KINDLY CHECK AND GET BACK TO ME ASAP, YOU CAN RESPOND TO ME ON UJJWALUTSAV89@GMAIL.COM
Incoming disabled on an account automatically
An account secretary@gramiksha.in has had its incoming disabled automatically. When I click "incoming disabled" to enable it, it shows "Operation permitted for paid user(s) only." Please enable incoming on this account. Thanks
Standardize "From" Email Address for Email Template Triggered from CRM Form
Hi, I'm setting up an email capture form in Zoho CRM, and need to trigger an email to the user that submits the form. I'd like this email to come from a general mailbox for the company, but am only seeing individual CRM users as options for the "From" email. How can I adjust this? Also, is it possible to have the CRM form trigger an email to send from Zoho Campaigns? Or, does it all need to be built within Zoho CRM? Thanks, Jenny
ZOHO CRM locking up
Hello down here in Miami FL area what is going on when I log into ZOHO CRM is freezes and screen says waiting for ZOHO CRM I know 60 degrees is pretty cold for Miami today but you worked in colder weather (LOL) Seriously why is it locking up
Issue with deal creation during lead conversion
When creating a new deal during lead conversion, it ignores the layout rules of the deals module and displays ALL available fields. This is problematic because certain conditions have required fields, which in this case are ALL displayed. Deal creation during lead conversion should follow the same layout rules as the deals module.
People API undocumented error response
https://www.zoho.com/people/help/api/time-tracker-time-logs-api.html Is this doc still updated? Tried Add time log API but got the following response: {"response":{"message":"Error in adding Timelog","uri":"/api/timetracker/addtimelog","status":1}} Tried different variations of the query string parameters but still getting the same response. Checked by token works using: https://people.zoho.com/people/api/forms/P_EmployeeView/records?authtoken=<token> Please clarify thanks.
Zoho Docs collaborator not able to upload and create any new docs
Our team of 5 just started using zoho docs 2 weeks ago to keep our files together, all with admin access and 5G storage One of our collaborators on Zoho docs for some reason cannot upload or create anything, but can only see what others have shared with him. Word document, jpeg, pdf, you name it, all are not usable. the error message is : " file exceed user limit " what limit? he has not used any of his 5G, the doc he wants to upload is a one page word doc Please help!!
Cannot submit a request assistance
When I click on the email icon to Submit a Request, it's just empty :
No fue posible enviar el mensaje; Motivo: 554 5.1.8 Dirección del remitente bloqueada
Estimados amigos, El correo de mi jefa de comercialización fue bloqueado, por su sistema. el correo es rcenta@revistamototec.com su correo no puede enviar mail, solo recibe, es urgente que solucionen esto debido a que ella envia correo de nuestras propuestas como revista a los clientes. A la espera de su pronta respuesta. Saludos,
Attachments and Email Body Not Visible to Email Recipients
Hello, I am sending emails with attachments and only the header of the email shows in my recipients email client. I am using multiple domains and accounts and only one is having issues. I am using a paid plan and have the domains set up and verified. Please help me resolve. Thomas Lindsey
bulk edit on task layout custom fields doesnt work
bulk editing a set of tasks works fine when you are bulk editing the status of the tasks, but it does NOT work when you are bulk editing one of the custom fields.
MX & SPF not responging
Hi everyone, I need help with this. I already placed the MX & SPF records on my cloudflare DNS manager. Double checked everything, and yes it matched the values given by Zoho. The weird thing is, at my Zoho mail, theirs an error that tells me I did not. I tried to send email to my Zoho mail from my gmail and I am not receiving that mail. Thank you so much if anyone could give any help! :D
SMTP greeting error on mail server 74.201.154.201
I did some test on DNSstuff.com and received this error: SMTP greeting Malformed greeting or no A records found matching banner text for following servers, and banner is not an address literal. RFC5321 requires one or the other (should not be a CNAME). If this is not set correctly, some mail platforms will reject or delay mail from you, and can cause hard to diagnose issues with deliverability. Mailserver details: 74.201.154.201 | WARNING: The hostname in the SMTP greeting does not match the reverse
Not Receiving Verification SMS to Reset password
Hello. I am the admin for the domain propertymataaz.com. I have been trying to login to the admin account techsupport@propertymataaz.com but i forgot the password. When i try the option to rest via text to the registered mobile number, i never receive any tex.
Can't recieve emails
I can send them but I cannot receive them. It just shows my inbox is empty despite having received multiple emails in the last day.
Schedule navigation bug
Hi Zoho, When navigating between the schedules in my app, there's a huge lag until the "what to do" tab is opened. Many times it doesn't even open on the right schedule (!!) and instead is opened for the previously viewed schedule. This is very confusing, sometimes I start to make changes in the wrong one. Please take a look and fix this Thanks Ravid
One of my pages crashes the zoho site editor
I was editing the blog page on my website and now it looks like it's crashing the editor. I click on Open!Blog and quite literally nothing happens. Sometimes I get half the page downloaded, but I can't publish the website and I can't get back into the blog page to edit it. There's nothing fancy in the last blog post; just a few pics and some text. So... Please fix zoho sites. It seems like every week something new and different breaks. Last week it was blog/facebook integration; this week it's the
Oops! Something went wrong. Try again later. Oops retry. Cannot reach server. Check network conections.
Hi, I get this when trying to access my different e-mail folder like Inbox and sent. Started a few days ago. Oops! Something went wrong. Try again later. Oops retry. Cannot reach server. Check network connections. What to do? Thank you. /Daniel
Can't continue to mail domain setup
Domain: remont.com.mx URL: https://mail.zoho.com/cpanel/createMailAccount.do [3,{'st':'REMOTE_IP_LOCKED','e':'Unusualactivity detected from this IP. Please try again after some time.'}] I've tryied to setup a domain a week ago and the message above appears after verifying the phone number or... after login in. Hope you can help me. My client is desperate.
Diagnostic-Code: smtp; 554 5.1.8 Sender Address Blocked
Hello, we just finish a crowdfunding campaign and we are sending our backers some personalice thank you email from our Soho email befee@qhispikayecolodge.com (linked to a gmail account). Unfortunate after sending over 10 of this emails we were blocked. Please help us to solve this, we are not sending any SPAM, i think the error was because we were putting over 10MB of attachment per email. We have correct this by attaching the pictures using google drive. Thank you
cannot create users manually
hi i recently created new users in cpanel,but i cannot create some users due to invitations, i tried with deleting invitations ,but still same issue,second issue is in past i created zoho accounts for few users,i want add that users to current organization ,i cannot reset users password because that mail box didn't exist
Unable to Verify Account
I have tried calling 6 times today only for the call to time out after not being answered. I am trying to verify a domain that I registered but I am unable to verify. I tried starting again and I now get an error stating that the domain cannot be used or is already registered with Zoho. The email address I used as the administrator is connected to this domain, so I can't simply log in to the administrator panel and verify anything. I have also tried registering the email address (which doesn't exist
Outlook appointments received with wrong date
Hi everybody We use Zoho Mail service at our office with Outlook 2016 configured by POP. We often send Outlook appointment invites each other to keep track of our meetings. Since maybe a week, we receive invites with CURRENT day instead of planned day of the appointment. Example, a colleague created an appointment for next thursday (sept. 28), I received it in my Outlook and got an alert like we were late beacause the date had changed to today sept. 22. Weird thing is that looking at the invite in
Channel not loading
Hi, One of my channel is not loading. I have tried both in Cliq web app and Zoho mail app. Rest all channel are working fine. What could be the reason and solution?
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.
Having an issue while creating the Email. Following Error is popping up - Domain is - @cybersquareinfo.com You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.
Your edit is not applied to the document. Please try again later
Hi, I can't edit my Zoho sheet. I am always getting this error message. I am adding some details to the Manage Data Validation. And it won't save. Please help.
Custom Function give wrong date and getrecordbyid returns Invalid Ticket Id
Hello, I am having difficulty getting a date/time field from zoho CRM Event in a custom function. The date/time that is returned is not correct. I am passing the "To" and "From" date/time fields of an Zoho CRM Event to a custom function. This function passes the date/time field to another system. The other system gets the date/time value but they time is 8 hours ahead of the proper time. I read the thread here with the same problem: https://help.zoho.com/portal/en/community/topic/custom-function-event-time-zones
Text overlap in menu for French version
For information :
recover deleted
Need help recovering the deleted Trash emails in geral@nucleobarquitetos.com Thanks in advance
Form on website not forwarding - IP greylisted
A form on my website is set up to send to me at volunteer@adoptaninmate.org. The forms are not coming through. How do I whitelist the IP address/host so that it doesn’t get blocked?? Here is the log: May 15 11:47:07 partneredsolutions03 postfix/qmgr[22270]: 13DA9443E396: from=<adoptaninmate@adoptaninmate.org>, size=1065, nrcpt=1 (queue active) May 15 11:47:08 partneredsolutions03 postfix/smtp[44626]: 13DA9443E396: host mx.zoho.com[216.52.72.121] said: 451 4.7.1 Greylisted, try again after some
DKIM verification not working
Hi, I have update my domain SPF/DKIM dns settings and yet, the verification does not seem to work not sure what else to do to fix this?
Issue with MX Record
Issue with my Mx record not enable. We change our web hosting location and have input the mx record setting in my dns manager since yesterday, but still not enable. ANY HELP FROM SUPPORT!!! Thank you.
One of my email address is block from sending out e-mail. ( Outgoing is Disable )
Hi support team, I try to re-enable it but it said "the operation permitted for paid user(s) only". the email address is Jariya.p@thaiconsulatela.org Please help asap. Thank you
Unblock my account!
It appears that after charging the annual email fee TWICE, Zoho has now put me on a free basis, reducing my storage and blocking all incoming mail. Please correct this asap.
Problem with the authentication in CRM
Hi, one of our users have problems sending emails from his CRM but not from his email account. Could you give a clue of what the problem might be? Im attaching an screenshot of the error
Sorry this is attachment from last post
Sorry this is attachment from last post
Cant verify my domain
I have tried everything to verify my domain to no avail. I have my domain through google domains. It is crmincorporated.com
please help me account inactive
HelloI am trying to login to account: admin@quatet.zzzz.vn but it says it's inactive. Can you please help? It's very urgent. Thank you ---------------- I had used my account: admin@chinhle.zzzz.vn 30 minute ago for help. But i wrong account:support@mmieurope.cz Account: support@mmieurope.cz not is mine. Thank you
This domain is already associated with this account
Hello, I'm trying to make a zoho mail account for my oragnization, but every time I type my domain name, I get an error message that says "This domain is already associated with this account "i*****o@a*****"." I recently purchased the domain through squarespace and never made a zoho account. Please help.
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