Can't Access Website
My website won't load due to the following error: There was a temporary DNS error. Try refreshing the page. Error Code: INET_E_RESOURCE_NOT_FOUND I haven't changed any domain settings. This just started today for no reason. Edit: I also can't access the site via the xxx.zohosites.com address so I assume this issue is on your side. Edit 2: It just started working again. I guess you guys fixed the issue. Thanks!
Round Robin is not working since a couple of days
Dear Support, Since December 2 tickets are not being assigned by Round Robin. All new incoming tickets remain unassigned. Our agents are online and Round Robin Rules are enabled. Has something changed? The last few days we get more tickets. Is it possible that Round Robin hold the unassigned tickets in queue? Regards, Wishal Jagessar
Issue on select a picklist in a subform
Hello, I have a form with a subform. In both of them y have a dropdown. I need to select an option by code. For example: In form I have the Dropdown whith values a,b,c. on add, on load I use the code Dropdown.select("a"); to select the value "a" . It works. In subform I have the Dropdown whith values d,e,f. On subform, on Add Row the code row.Dropdown.select("d"); to select to select the value "d". Id does not work. Zoho creator say: Error at line number : 1 'Dropdown' does not exist in this form
Can't add external zoho users to Cliq
Hi there, I am trying to use cliq as a collaboration tool with my clients, all who have their own zoho accounts. When I try to add them as a contact within cliq, I get the error "email-example.co.uk isn't a Zoho user yet." What makes this more unusual is that if I try to add a gmail user, the message invite sends fine. I was really hoping this would be the answer for me to stay easily connected with my clients, but so far it is not working. Can you offer any help on this?
Problem during sign in through android Mobile app
I am facing during signin through mobile. it is showing some error every time I try. I uninstalled the app and reinstalled it alteast 5 times but the same problem is persisting
No podemos recibir correos de una cuenta especifica
Tenemos 1 cuentas asociadas a zoho que es: correo@xxxxxxxxxx.com y no podemos recibir correos desde la cuenta: correo@yyyyyyyyyy.com.pe Ya hemos hablado con el soporte de zoho y nos han dicho que no deberiamos tener problemas porque si se comunican. La pregunta es, ¿zoho tiene restricciones en cuanto al contenido o peso o archivos adjuntos del correo entrante? Quedamos a la espera de su apoyo. Gracias Boritz
Administrator mail box not working.
Hi there I set up a group of mail box, all of them work well but the administrator mail box. I send a mail from other mail account to this administrator mail box but the inbox has nothing. I also try to send a mail from this administrator mail box, but the receiver got nothing either. Please help me to check this issue, the administrator mail box is admin@transocks.com. Thanks in advance. 12-13
SSL Hosting
My website had SSL hosting a year ago, but now it says that "Certificate renewal failed :You need to purchase 'Business Add-on' for this site." Where is this option? And why do I have to pay for it when it was free before? Thanks.
my email is not working second day
Dear, I cannot send and receive mails for two days. If i have to send to you some information to check please let me know. Best regards.
Website down- please help
My website www.indiatractors.com is down. Please help.
Paypal and Stripe payments not working.
Hello, Recently the paypal and stripe payments option on the zoho forms has stopped working. The payment platform doesn't process the payment after the form is submitted. I have tried removing it and then redoing the payment section and making sure all the account information is correct with no luck. Please see the link below. Please advise how to resolve this issue. Thank you. My Zoho Form
Email Blocked
Hello, My email account paulohenrique@amazzoniacontabilidade.com.br has been blocked. At the time payment invoices were sent to my customers and I did not know that ZOHO could block for such a reason. I ask for help and the unblocking so as not to disturb my service delivery. I appreciate your understanding.
ACCOUNT NOT ACTIVE ERROR! only by trying to access my E-mails other Apps are working
I can not access my E-mail due an error that says that my account is not active. Before I was trying to access my account and the system request me an new E-mail for confirm my account. I gave the system the alternative E-mail with the confirmation code and the account was verified. My Emails are very important for my business. I can not access my Email and my contact list!! I am using zoho mail since years so I do not understand why could an account not be active. Please check this error as soon
I send a message but I do not receive anything!
¡ayudame por favor! ¡Solo puedo enviar un mensaje y no puedo recibirlo! ¡¡Urgente!!
I can't log into this forum with my zoho account name and password
I am only able to post this by signing in with google. What's happening?
Can't duplicate main application
Hello- I cannot seem to duplicate my application titled "Operations". Support editing privs are enabled for you.
Error: this domain is already associated with this account
Sorry if this is a duplicate but my activity shows 0 posts. I have the problem of this domain is already associated with this account My domain is allseasonsmicrogreens.com, just registered, not verified. When I log in (even using my phone number) I'm taken to my inbox, and when I click Enable Mailhosting, and try entering the domain on the next screen, I get the above error.
This domain is already associated with this account
I have the "domain exists" error for a domain I just registered. If I log in with the number I used to verify, I go straight to my inbox (no option to resend verification code). The domain is allseasonsmicrogreens.com. The domain is newly registered, and when i click on Enable Mailhosting, and input the domain I get "* This domain is already associated with this account "*****27"."
Not all emails show up in Outlook, but they are visible in Zoho mail.
One of our users noticed that not all emails are synced to his Outlook. Through the web interface all emails are visible. We tried updating all software and reboot the system. Are there settings that should be changed? Thanks
Not all emails show up in Outlook, but they are visible in Zoho mail.
One of our users has discovered not all email is visible in his Outlook. Through the webinterface, more email show up (in the inbox). Is there something wrong in my settings? We tried updating all software and reboot the PC. Kind regards, Maarten
Email from Notebook / Attaching files from Notebook not happening
1. I tried attaching a note from Notebook in my email but there wasn't any option for the same. Although u have embedded all other cloud storage options even evernote but hasn't created an Option for zoho Notebook.Kindly inform if the same is possible currently or in near future. 2. I did not find any option to share a note directly from Notebook. Kindly inform if the same is possible currently or in near future.
Notebooks on mobile - how are they sorted?
There should be a sorting option for notebooks (as well as notes) on mobile. At the very least I'd like the default sorting to be "Date Modified (newest first)". Currently, I'm a bit confused as to how my notebooks are sorted. They are clearly not sorted alphabetically, and when I modify a note in notebook X, it doesn't get to the top of the list. So how are they sorted? Anyone here from Zoho?
Security Certificate Error
My site: http://www.rivercitydarts.com is returning a security certificate error. Browsers will not allow access to the site - it is playoff time for my league & my teams NEED to access their required info. Not sure why it keeps trying to load as a secure site (https://) but it does. Discovered SSL certificate failed to renew. Didn't know I had it, much less that it needed to be renewed. States that it expired 9/25/17 but my site worked up until today (12/04/17). What's going on & how can I get
Creator app permission
Hi my creator app is not working for my zoho one account, permission denied?
"Error Occurred" message when creating a new account
Hello, I am trying to create a new account at zoho mail using own domain "firstprojecttest.tk", but I keep getting "Error occured" message. Any help!!
Incomplete German translation
Hi Zoho team, i have issued a ticket about this but haven't heard back from you guys in the last 3 weeks. We want to offer our customers a easy way to use the tickets and knowledge base and English is for some a hard task. Also having a colourful mix
IMAP Failing with one user
I have stopped receiving responses from Zoho support (via email requests) on this issue and am now frustrated and desperate. If anyone out there can help with this, it would be much appreciated. I have a user who can’t get his emails to show up in Zoho. Before he started with our company, his company used Zoho for their CRM. Our companies merged and he changed his email in his old company's Zoho setup to our email account. After a year or so, we decided to use Zoho for our sales force. We recently
Problem with downloading attach files.
Hello, I am having problems with attachment on mails of zoho. If i attach a file for example an excel file .XLSX if i try to download the same file, the download box gave me a "FileDownload" with extension DOCX, as shown at the screenshot This is happening to every mail that i have, in every pc. Does anyone know how to fix it? Thanks
Website down
Our website at www.waupacahistoricalsociety.org is down and has been all day. Can someone please contact me to fix this? Thank you!
Zoho + Hotmail
Hello, I was to set my zoro free and I had one problem with hotmail.( The emails that are being sent to the hotmail.com site are not being delivered) For gmail is ok.(Delivered) Could you help me ? My site : https://winbound.agency
We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again.
We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again.
DESBLOQUEO DE EMAIL
Quisiera saber la Manera de desbloquear mi cuenta de correo dnanez@mirandacorredores.pe ¿Que Tengo Que Hacer? Gracias
Email Blocked
Hello, My email account danielbueno@amazzoniacontabilidade.com.br has been blocked. At the time payment invoices were sent to my customers and I did not know that ZOHO could block for such a reason. I ask for help and the unblocking so as not to disturb my service delivery. I appreciate your understanding.
Zoho mail on Chrome doesn't refresh
Hi! Zoho Mail stopped refreshing on its own just today. But the Android notifications are working fine. Please let me know how to fix this. Thanks!
Problem in getting emails to recipient's inbox
I am facing problem in getting my emails to recipient's inbox to those who have Gmail or qq.com email. My dkin and spf are properly updated in DNS RECORDS. Its a huge inconvenience and solution provided by zohomail support is to ask recipient to add my email as NOT A SPAM.. which is kinda unprofessional.. this is not why we have chosen Zoho over any other webmail. Do fix it asap
Percent Data conversion error
I have a dashboard setup that pulls data on schedule from a Zoho Docs spreadsheet. Three of the columns are formatted as % in the spreadsheet. Those same data points are imported into corresponding % fields in the Zoho Reports table. This works fine for existing data in the spreadsheet, however when NEW data is added to the Spreadsheet, all data are changed to 1/100 of the actual value. The only workaround I have discovered is to manually reapply the % format to the columns in Zoho Docs. I think
Waiting on CRM Sync
Dear Zoho Team, We've been waiting for a CRM List to sync with campaigns for half an hour or so. It's set to Fetch data once. How long until it syncs? Kind regards,
Problem in sending email while doing IO operation
This is displayed on my mail and cant see my sent mail. Pls attend to this. Thanks
Not able to send or recieve emails
We are not able to send or receive emails from Zoho mail. When sending email it says that it is sent, but does not appear in sent folder, and is not received by the intended reciever. Also incoming mail is not being received. We've tested sending mail between Zoho accounts and to a Zoho account from an external account and neither have been received.
Neither sending nor receiving. Big issue since this morning...
Hi I am trying to send some urgent emails from shashank@asatae.foundation While it shows mail sent after clicking the Send button, the mail does not show in the recipient's inbox or even in the sent folder. It is also not receiving any emails either. Everything was fine till last night, now work is halted, please help soon!
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