Remove phone number
I remove phone number and now I can't access my account. What need I have to do? Thanks
Signature works in new mail but not replies
Hello! I have used Zoho mail without issue for over two years. In the past week suddenly my signature won't show up in replies to emails. This was never a problem before. Any ideas on what may be the problem? Thanks!
Zoho Invoice bug when Voiding an invoice
Hi I found a bug. When you void an invoice it marks any time on it as unbilled but it doesn't make any expenses that are on it as unbilled. So you either have to delete the invoice entirely or recreate the expenses Ian
I changed my signature but it doesn't show as shown in the editing window, instead it shows as it was before saving it.
I added an image via URL in the original size, added a description thinking it might be an alt tag (which would be useful when some people or email clients block images in emails, so incidentally you should have that instead, which is more important than having a caption). Then I sent a test email, saw that the description is visible as a caption, so edited the signature again to remove the image, and add the same image again via URL, in the best size, without a description, and saved it. I sent
Workflow based on discount percentage
How can I create a workflow based on a discount percentage, not amount, please help!!!
not receiving all emails
Hi, for the last month or so, it seems that certain emails just don't seem to arrive to my mailbox. These are work-related emails, and would be extremely important to receive. I tried to email myself from my gmail account, it worked properly, so it really seems that it is not a constant problem. I have found one of the missing mails in the spam section (don't know why), but the rest are missing entirely. Can you please help me? I can't figure out what the source of the problem could be. Thanks
Terrible chat support... How is this solved?
Three times I asked help from chat support and they didn't help me at all, only made me waste time. The problem is that the mails I send to and receive from my leads don't appear in each lead's record. I have my email account configured with POP. I did everything they told me via chat and nothing worked. I am disappointed in this CRM service. Another problem they didn't help me at all with is that the calls made from an user with the Zoho CRM app on the phone don't get automatically registered in
Domain Key doesn't work on Digital Ocean
So i tried to insert a dkim on the Digital Ocean DNS control panel and it doesn't appear to be working. "The message does not have a domain key signature! Domain-Key Status: NOT PASSED" http://www.mailradar.com/domainkeys/
Cant change "Job Opening Status" after creation
I am unable to edit the "Job Opening Status" for a posting after creation. When I go to edit the posting, it just leaves the field grayed out. Here is a snip of it in the edit view: http://prntscr.com/hjf2ek
Tags replaced by "..."
Hello, For a couple of weeks now, when I click on the Tag icon on the top of the webmail page, some of my tags are replaced by "...", as shown in the attachment. The tag list on the left of the page is ok. Log-out and log-in didn't work. Cleaning cache and cookies neither. Could you please help me?
Share Folders Not Showing In App
My shared folders show up in ZOHO docs online in web browser but dos not show up in IOS app. The notification is there that it has been shared but the folder never appears. It's not just my devices. I have tried to troubleshoot and create test folders and share them with my staff we all have Iphones with the Docs app installed and all 3 phones will not show shared folders in the app, only online in Docs on the web browser. Is there a delay for us to see it or a bug in the app?
Deleted Contact returns 200 status, allows creating a ticket, shows "NULL" in ZohoDesk for contact
Hi Team, We have noticed a bug in the API with regards to contacts that have been deleted. If a contact is deleted via ZohoDesk, the API still returns them as existing when querying directly on the contact ID via the API. (request returns a 200 status and the contact object with no indication that it has been deleted) The API then allows for the creation of a ticket with the contactId specified as that deleted contact. Within Zoho desk, the ticket shows as existing, though the contact has some complete
zoho sites Insufficient privileges to create a site. Contact account administrator.
I cant use Zoho Sites "zoho sites Insufficient privileges to create a site. Contact account administrator. :-(
Zoho Sites Incredibly Slow
Zoho sites has been terribly slow for both me, the site editor, and our users. Our site is 2838eaglebots.org. It is slow at every place I have tried, and it is slow on every computer. We may have to consider switching site editors if it continues to work at this slow of a pace.
Site without www not working
My website with zoho is www.cvdesigner.in Over the last week, it does not work when used without www. could you help?
We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
Hi, can anyone assist me? when our Agents try to register, they keep getting the error: We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com Please can anyone assist as we want to roll out the servicedesk ASAP
Please Help ASAP
Hi, I forgot super admin password. Also I removed the alternate email address accidentally. my alternative admin id is winnoventures@gmail.com Our super admin user is sanjay@winnoventures.com Please help me to reset the password. or I just want to deregister my domain "winnoventures.com" and register it again. Regards, Sanjay krishnan +91 8547858420
URGENT can't get mails from poppro.zoho.com
pop3 email retrieval not working. Tested with socat and the server just drops the connection. Please fix as this has been broken for 3 days now - I can't get my urgent mail socat -d -d - OPENSSL:poppro.zoho.com:995 2017/12/01 11:19:34 socat[4937] N reading from and writing to stdio 2017/12/01 11:19:34 socat[4937] N opening connection to AF=2 204.141.32.116:995 2017/12/01 11:19:34 socat[4937] N successfully connected from local address AF=2 <REMOVED FOR SECURITY> 2017/12/01 11:19:34 socat[4937] N
What is Super Admin password when I use Google to Sign in.
I've tried my Google password, but it doesn't work.
did not got verification text message
I tried to register dvcorp.com.py but did not got verification text message. When I try to register again I get the following: This domain is already associated with this account "s*****n@d*****" I created the account but i dont recive or resend code in any page.
Help to sort Mail Fetch failure
I have received an error message for a pop account & would really like some help to sort it. Can you advise please. I tried to re-authenticate, but really do not understand the problem or an appropriate solution. Help please.
Synchronizing Mailbox
Why an I getting this message? My IMAP has no check off. -----Original Message----- From: rbanerjea@matungroup.com Sent: Friday, December 1, 2017 12:01 PM To: rbanerjea@matungroup.com Subject: Synchronization Log: Importance: High 12:00:30 Synchronizer Version 15.0.4971.1000 12:00:30 Synchronizing Mailbox 'rbanerjea@matungroup.com' 12:00:30 Synchronizing server changes in folder 'Drafts' 12:00:33 Synchronizing server changes in folder 'Inbox' 12:00:34 Error synchronizing folder 12:00:34
Can't sign up-error occurred
Hello, I'm having trouble creating the email address: kayla@amazingmoms.club Can someone please help? Thanks! P.S. I'm getting "error occurred"
Can't receive Emails!
I can send mails but can't receive mail from anyone!
Cannot received and send letters!
Hi. Today we found a prodlem while sending or receiving letters. Such problem have our clients too, that use zoho. What ia a problem could be? And we cant see all our leters - PrtSc from account http://prntscr.com/hitrhk
Mails not receving.but sending was ok
I have created a zoho mail with my domain created in godaddy.im sending mails was ok.but im unable to receive mails.it was showing mail was sent but im not receving.kindly solve it asap
Unable to send message;Reason:554 5.1.8 Sender Address Blocked.
Hello, My email has been blocked again. It is not a spam, I am sending legit emails that need to go out to our clients. I had to send a couple and it blocked me. Can you please fix this asap because i have people depending on my emails. My email is garnet.delsey@webtranslatorsint.com Thanks Garnet Delsey
MX Records, SPF and DKIM issue
Hi Team, I have attahed three screenshots for your reference. Issues are: MX Record status showing active but not able to send emails. SPF and DKIM records are loaded as per the instructions but these are still showing disabled. This issues are pertaining to seldompharma.com Please rectify these on priority. Thank you.
Issues connecting to Zoho SMTP server
Hi All, We would like to update you that our SMTP server (smtp.zoho.com) is currently experiencing connectivity issues due to minor technical glitch at our end. Our engineering team is currently looking into this with high priority. In the meantime, we suggest you to login to our Zoho web-mail via https://mail.zoho.com to sending and receive emails. We will update you on the progress shortly. Please bear with us till then. Apologies for the inconvenience caused. Regards, Zoho Mail Team.
trash deleted accidentally
Hi Team, I have accidentally deleted my trash, please do recover
Sales IQ stopped working
Hi, I am running 2 websites with two chat portals. For about the last three weeks things have stopped worked correctly. Email reports only give numbers for one or the other website Brand colouring of the chat widget is crossing over into the other website The monitor "Visitors Online" (the main page of Sales IQ) is just a spinning wheel in the corner of the page (attached image) There is no way to switch the "Visitors Online" view from one site to the other Thank you in advance, Paul
API Suddenly Not Working
Getting the classic code 4500 (Problem occurred while processing the request) suddenly today on any API request we make. We are not over our limit. Our auth tokens are all good. We are otherwise communicating fine with Zoho CRM, just can't use the API to sync our records. This is obviously a huge problem for our sales force. Anyone else having issues? Anyone have a clue on troubleshooting? No response from support ticket submitted. :(
Expense allows item (goods) on the fly while a bill doesn't.
Hi, I have been trying to use the two features of Bills and Expenses in Zoho Books. To be honest, this feature seems to have a few loopholes and just adds confusions while recording purchases. Neither Bill nor Expense creation seems to be complete and hence I am unable to use just one of them using Zoho books. Below are the restrictions which are bothering me: 1) A bill allows TDS deduction while an expense doesn't. 2) While we can track payments for a bill, we can't do the same for an expense.
Mx problems
Cannot receive emails to our zoho email, sending works fine. Domain: 23weststore.com Please advise
Error
I can not use Zoho SMTP. I created my account a few days ago and until today I could not use it. In all 3 plugins I've tried an error appears. And now I complained about the hosting and they said that in the log says my Zoho account is suspended and that's why I can not. Please help me! In the "Easy WP SMTP Settings" plugin the following message appears: SMTP ERROR: Password command failed: 535 Authentication Failed SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT SMTP connect() failed.
Email is not being received from donotreply@name-services.com
I suddenly stop receiving email from donotreply@name-services.com. I received mails from that email address till 25 Nov 2017.
ZB code
I know you only get this when verifying your domain. But I just changed hosting sites and now my emails aren’t working I need this ZB CODE ASAP can someone please tell me what it is. I can’t fknd it anywhere thank you.
Portal owner no longer exists
I have a problem. :( I created a portal on Zoho Project and change owner switched the owner unintentionally for the user raphael.queiroz@sandersdigital.com.br. But this user deleted the zoho account and the account went unowned. Originality I was the owner account. Can I recover the account? Tks
Unable to received any email but can send outside
Hi Zoho Yesterday i still able to send and receive email. As per today i checked i am not able to do it. my domain is www.dlifehack.com Can you help to check what is wrong ? Thanks Best Regards Benny Lim
Rigel
Hi, Cant send emails just now. What's wrong. Please advise. TIA
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