Domain key status remains in "Authenticating email" value
Hi, The domain key was setup as per the help section, but when clicking on the "verify" button, the domain key status turned to "Authenticating email" but it remains like that. Any help will be highly appreciated.
No Taxes in Zoho Expense Settings
According to the following support article, I should see an option for Taxes in the Settings area--however, I do not: https://www.zoho.com/us/expense/kb/expense/how-to-add-tax.html Here is a screenshot: Can you please advise? It is very important that we can add taxes to our expenses.
Autosaved Drafts are inundating my Draft folder
Zoho Team, Help urgent please. I was typing a little long message, exited the app and logged on to resume composing a story through Zoho Mail. The draft folder had the same message autosaved multiple times. I believe the messageid primary key constraint is not enforced properly. ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/
Undelivered Mail Returned to Sender
INVALID_ADDRESS, ERROR_CODE :554, ERROR_CODE :5.7.1 Service unavailable; Client host [135.84.80.217] blocked using dnsbl.sorbs.net; Currently Sending Spam See: http://www.sorbs.net/lookup.shtml?135.84.80.217 This is what I get. I am blocked now. Could you please solbe the issue asap?
Zoho Mail ridiculously slow today
Hi, All the company is receiving emails HOURS later than when theyre been sent. Regards
My Mail is blocked!
Hey My mail akhil@tapchief.com - outgoing is blocked. Can someone please explain why and unblock the same? Akhil
can't receive mails
can't receive mails all my mails I send to mine email won't arrvie..
email enviando ok, mas não consigo receber
e-mail enviando OK mas não recebe... Após criar minha conta no zoho.com e configurar o email, estava tudo funcionando normalmente, agora apenas consigo enviar emails mas não recebo consigo receber... a mensagem é a seguinte: Delivery to the following recipient failed permanently
Customer Portal Error:
When a client accesses the Zoho Desk Client Portal, upon completion of a new ticket, this error appears. Other error All required data is completed. This happens with Chrome, IE and Microsoft Edge. Attachment Screenshots of the problem with different clients. Esteban Elias Preventa Tecnica - Educacion Xpears.com
Mobile app signature missing after reset
I recently reset my mobile app to bring in changes I made to my signature via the desktop settings and now when I reply to a message, there is no signature at all. I reset it twice just to make sure, didn't work. Signature is gone.
Razorpay - Hosted Page URL fails as soon as we enter details
Hi I am trying to setup Razorpay in a test environment. The Hosted Page works well, but fails as soon as I enter the Razorpay details. Our Razorpay account is activated already. Screenshots are shown below for reference: Can anyone help with this? Regards Navin
AWFUL TECH SUPPORT!!!!!!!!!
I am having issues with the potentials module and field "stage" record not displaying the correct value, it is instead displaying a random number..... ie - 179798000028876089 etc. I contacted live chat who after explaining over and over iv tested to confirm its not a browser or user issue gave me a screen share. Nevin then tried to fix the issue by testing the issues on many different records within the live CRM!!!! all now with stage values that are not linked to any view and could be lost....
Error Message: all host pools marked down. retry burden pushed out to client
Hello, Every time my colleague tries to forward or share an email the error message appears saying "all host pools marked down. retry burden pushed out to client" and then it won't permit her to send the email. Any assistance and information on this topic would be greatly appreciated. Many thanks
Getting This Error: All host pools marked down. Retry burden pushed out to client.
Hello Zoho, I am getting this error when I am forwarding an email (with attachments) to other email address. "All host pools marked down. Retry burden pushed out to client."
Outgoing disabled
Hi, We have a own domain free mail account avanttax.com, one of the user michael@avanttax.com outgoing is disabled I am not able to restore the service can you please help. like to know why it got disabled and how it can be prevented Regards, Anand
Email is in queue, waiting to be processed.
Why when i write an email sometimes appear this: In Queue Email is in queue, waiting to be processed.
Cannot signup for my domain
Hi. I am attempting to signup a Zoho email for a domain I own. It is giving me an error message that someone else already is associated with this account. How is this possible and how can I reclaim my domain?
Smpt serverh
If i use boxbilling php sender it's sending mail to spam. if i use smpt it's not even sending anything. Please check my account if anything is wrong please coorectt it. I need it asap.
Error 559
I keep getting error 559 . I checked my DNS manager. Can you please make a change on your end?
Two Factor Authentication has Flawed Implementation
Hi , Please see the attached video , your 2FA implementation is flawed . We can reuse an OTP multiple times , also your window of acceptance is too large . More over you should mask the OTP entry ( or perhaps give an option to see it momentarily to the user ) Please fix these issue , all your customers are impacted , this impacts all your applications and entire platform . If this information is released on social blogs Zoho will loose it's name and business. Regards, Soumen
SPF Not working
Dear Team, I have updated the SPF and DKIM in my Domain host and since it is not reflecting. Facing below issues: 1. All emails which are shoot from my zoho account to gmail are having "?" symbol. 2. Getting below message in my zoho -> control panel -> dashboard Immediate Action Required ! SPF entries in your domains DNS are not configured to match with Zoho.Please configure SPF to ensure better email delivery. Learn more DKIM entries in your domains DNS are not configured to match with Zoho.Please
blocked account (I guess)
Our "ops@..." email pop3 seems to be blocked by the server , I think the server thought someone was DDOSing it because I fetched too many emails too often from last night. Can you help? Thank you, Mani
Default portal
Dear All, we have created two portal under our organization. When i switch the default Portals nothing is changing and the users are redirected Always to the first portal created. How is possible to fix this issue? Thank you very much Emilio
Who Can View Email Addresses?
I am trying to change "Who Can View Email Addresses?" in Zoho Connect and when I go to Policies it does not give me that option. It gives me options such as create public groups, private groups, channels, boards, and pages but not the ability to change who can view an email address. Since we are using personal email addresses for our clinicians, this can be a problem.
Video Conferencing
Several days ago I was able to use the video conferencing in Zoho Connect and it worked perfectly. After that, I tried using it again and it states "BROWSER NOT SUPPORTED." I have tried using Google Chrome, Firefox and Internet Explorer. Has this been a problem or it is something that I am doing wrong?
Everyone is Offline
Everyone's status shows offline even when I know they are online. Even I am offline. I am using the new version of Zoho Connect and when I go to members and click on the three bars in the left-hand corner, it opens up and it will show that the person is online or offline.
Can receive email but cannot send email
I can receive email but when i send email , it is shown send , but ends but not sending. I have tried to send it to my gmail, it never get through. My client also complain that they have not receive my email. Help~!!!
Additional Support Email Alias Can Not Receive Verification Email
Hi I have setup an Support Email Alias addition to my primary email address. I configured email forwarding rule in my gmail account and gmail sent a verification email to the email alias permassist@evissupport.zohosupport.com But Zoho never received this verification email and no tick is created for this verification email. Can you help me to have a look? It's urgent. Thanks
Email body
When a ticket was created from an Email, we used to get the 'body' of the email as a thread in the ticket. However, about a month ago it started to come over an an attachment in the thread, and it is unreadable. This is only happening from one particular mailbox, our other mailboxes are still working fine. Any idea why?
HI
even though i publish my website i cannot access my website :( it indicates that web site cannot be found (DNS PROBLEM )but the site publishes sucessfully
Forms don't export any info about attachment in google sheets.
Hi! We collect all form answers in google sheets, and the problem is that the attachment field is always blank. I think that it would be graet to see the filename instead of blank space. And I guess it's an easy fix. Thanks.
Vertical CRM & Zoho Books
Hi All, Having an issue with integrating CRM for vertical and Zoho Books We take the ZSC key from zoho books go to our vertical crm > Setup > Extensions & APIs > Zoho > Finance Suite Then we get error " Please verify your Email Address and ZSC key " This has been verified by email sent to our inbox and still no joy.
Impossible to add alias to my Domain - all mail sent to gmail are SPAM
I have problems with Zoho. We are interested to apply a subcription with your comany, but we have actualy some issues not resolved. Impossible to add alias to user impossible to add an alias ( ID already exist, but this is not true ) All message sent to a gmail user goes in SPAM Dkim is implemented SPF implemented Postmaster Google validation for domain done. sender : (sender-of-o52.zoho.com. [135.84.80.217]) is blacklisted So can you fix this kind of problem ? If yes, we will use your product,
Incoming mail disabled
Hi, We recently disabled and re-enabled an account on our domain but incoming mail is still blocked, and I can't seem to unblock it. Any help you could provide would be greatly appreciated!
Cannot Authenticate to IMAP
I can no longer authenticate to IMAP. I have verified at least 10 times that the credentials are correct. It used to work just fine before I enabled two factor authentication. I have since disabled two factor authentication but I can still not authenticate with IMAP. So here's what's happened: 1. Enabled two factor authentication and changed password. 2. At this point, IMAP authentication starts to fail, this is expected. 3. Generated app password for IMAP. 4. Enter it a thousand times correctly
WARNING : Mailbox size nearing quota - Multiples emails
Hi, I`m receiving almost 50 emails per day about this. I understand that my mailbox is near the quota, but why do I have to receive 50 emails to report that?
MailMerge not working with HTML
I am trying to use two fields in a template I just created without success. Both emails that went out didn't have the information filled in the field, just blank spaces.
Fields in templates not working
The fields added in the template for the response when a candidate submits the application are not working. I have attached the HTML and the resulting email. Is this a bug?
Can no longer send email via email client - please help!
Strange new behavior - up until two days ago, we were able to send and receive email via desktop email client (Entourage), now any attempt to send emails from Entourage generates an error message. Incoming emails are still received OK within Entourage and sending/receiving emails works OK from all mobile devices. Outgoing settings: smtp.zoho.com SMTP service requires secure connection (SSL) - checked Override default SMTP port: 465 - checked SMTP server requires authentication > Use same settings
Ceased to operate ZOHO outgoing mail on Microsoft Outlook and Outlook Express, installed on computers with Windows XP.
Hello. On 22 February 2017 ceased to operate ZOHO outgoing mail on Microsoft Outlook and Outlook Express, installed on computers with Windows XP. When you try to send letter - a bug (0x800CCC1A) appears, but the mail of other servers (such as Gmail) is working properly. On PCs running Windows 7 or Windows 10 everything is OK. How can we solve this problem?
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