PDF functionality on published report links not working. Forcing Zoho log in
Hello I am using published reports in a separate website. I want to use the PDF functionality to export record summary's as PDFs. I have tried two methods, and they both redirect to the zoho log in page. First in the "View Record" option where my users can view their record in a record summary template, there is a specific PDF button and this leads to the log in page even after published. Then I tried to use an open-url custom action to open up a record as PDF and automatically save the file. This
Inbox Indicates New Emails But There Are No New Emails Listed In The Inbox
We are having issues sending and receiving emails. Additionally, when we log into our business email account, there is a number that indicates that we have unread emails, but none are listed in the actual Inbox.
Problema no meu e-mail
O meu e-mail contato@bhlotes.com.br ESTÁ SOMENTE Enviando e-mails e NÃO ESTÁ recebendo. Preciso de ajuda por favor...
Deleting item calendar, deletes all reoccuring events
Hi, I just deleted two agenda items on the zoho calendar app, both were reoccuring events. Normally if you would delete such an item on your calendar in your browser it would ask you if you would like to delete only/future or all. In this case I did not get this pop-up, I just deleted the activity. But when I looked at my agenda a second later all of the same reoccuring events were deleted as well. Both in the future as in the past. Luckily I just entered all my working hours, but that could have
Cannot add clients and candidates + REFUNDATION request
I cannot add new clients or candidates. I fill in the candidate/client form but when I click on save or save and new, the buttons will go gray and nothing is happening. I really need to solve this along with issue no. ##7939053##. Since both errors are prevent us from using your recruit CRM, I FORMALLY CLAIM REFUNDING OF THIS MONT'S FEE.
Branded resume format problem
Please see attached document with screen shots of branded resume format problem. Basically, if my settings are such that I want to maintain the original format of the resume but add a watermark or a logo and save as a doc or pdf, the original format of the resume is not maintained but altered in a not so pleasing fashion. Can you please tell me if I am doing something wrong or if this is not working as intended? I want to brand my resumes but I would like the client to see the resume as the candidates
Cant Edit Job description
I cant edit job description. I keep giving me an error. When I go into edit mode the job description doesn't even show up...
Issue with Candidates not showing in the Custom View
I have discovered a recurring problem with the Custom Views feature. If a Candidate is assigned to more than one job, and the top most job in the list in their record has their Status changed, the Candidate can disappear from a View until someone goes to the next Job down the list and Updates that Status just by going into the Status and not changing the Status, but only clicking Update. Please call me and I can demonstrate the problem.
Values for Activity type field
Hello, If I go to one of the predefined reports -> User Activity Report -> Activity type based report I can see that there is activity type: Candidates Status changed. When I try to customize a report and add Criteria "Activity type" is "Candidates Status changed" this value does not exist in the list of values and I would actually need it instead of Status changed, which applies also for Job Openings changes. Could you please add it in the list of values? Thanks, Adriana
Outlook plugin not loading
My Outlook plug in won't load. I've checked add ins and it's installed and active so not sure where to go next. Neil
URGENT UNABLE TO GET IN RECORDS.
I am not able to get into many of my records. Please contact me urgently. Thanks.
Event end date and time automatically updating when editing start date and time
Hi, If I have an existing event and I need to update the event's start time, clicking edit opens up the full event edit window. In there, when I update the start date or time, the end date/time automatically updates to be half an hour after the start time, over-writing the previous date and time. How can I stop it doing this to prevent the risk of saving incorrect end dates and times? Many thanks, Dave
I'm not getting my emails, I can only send!
please help! everything was working 30 min ago.
Our Zoho is running very slow today
Our Zoho is running very slow today.
Problems with missing mail and empty folders
For last few hours when accessing Zoho Mail with Firefox or Chrome my Inbox has appeared to be nearly empty. It shows only the most recent individual mail or two, and none of the others that are also in there. Also, all folders now appear empty, when they actually are not. Folders with unread mail are flagged as such in the sidebar, but also appear empty of mail - new or old - when selected. Any help would be appreciated..! Thanks.
Mail missing from all my folders
I went to check on an old e-mail I moved to a folder and found that the folder was completely empty and I can't find any of the e-mails I moved there. This seems to have occurred to all the e-mails I moved to various folders. How do I recover these e-mails?
emails lost?
Same problem as other posters: No old emails in any folders, definitely panicking by now, thanks to the lack of response from Zoho (2 online requests, one voice mail left). I have to access particular emails with meeting & assignment info to complete a work project with deadline this week! How do we get answers?
Messages not visible in one subfolder
I have an subfolder called "Arhiva". When I position myself on the folder, it says there are more than thousand messages. But the messages are not listed. Search function also does not search through those mails. I am attaching a print screen. BR Josip
Firewall issues with published links
Hi there I am having troubles getting around the firewall for one of our clients. They have whitelisted all the Zoho links used, even those opened by openURL commands, and they are still not working correctly. This includes published forms and databases. Is there a list of IP addresses or generic URLs I can give them to whitelist?
Still after white listed my domain and email address - it's going to the spam folder
I have my website where I have my "contact form" and that web/domain forwarding all questions/inquires to my zoho email. But somehow those emails going straight to the 'spam'. How can i fix it? I've read your hints and I did exactly you show, to add that specific domain and email address to white list, but Is just doesn't work! Still emails going to 'spam'. What is the solution for this?
Trying to turn off TFA!!! but don't know HOW...
Hi, I am trying to turn of my TFA, but can't seem to find any thing about how to do that. I just bought a new computer and when i'm trying to Parse the resumes and log in to the account it takes me to a page how to set it up. on this page there are supposed to be photos that explain how to set it up, But the photos wont load... I am using google Crome. please Help!!!
Missing mail
Good Morning Zoho, I am having a large issue. One of the users on our account has lost all of her messages. I have checked for archived messages, I have looked in the trash, and I have checked the folders (which are now empty too). She get emails forwarded to her phone and most of them are still present on that device but show up only as a box with a date next to them, not the usual format of Subject, sender, and the first few lines of the email. She is also the only person in the company this
Lead Forms don't submit from embedded HTML
Tried a few times and the lead form never submits the data back to Zoho CRM with auto-approve enabled and there's also nothing in the leads to approve.
"Next" button on Autoresponder's "Update Response" pop-up not working
Hi, I wanted to report that the Next button on the Autoresponder's "Update Response" pop-up. I get there by going to Leads > Lead Tools > Autoresponder > Update Response and clikcing the Next button in that pop-up window. Once I click the Next button, it just sits there "thinking". I have left it up for 15 minutes a few times, and have tried this over a few days. Here's a screenshot of what it look like. Can someone fix this? We need to see people in that list. Or can someone tell me how else I can
Products can not be added to sales orders
I have a list of products(about 208 items) but not of them can be added to sales order, the problem is that i did product import one time all together, when i;m trying to find product through the 'add new line' in sales order module i can't find it, only option is to create new product, but in product module this particular record exists. Please help
Using Form and Note field to display images but the images will not work in published links
Hello I have a custom action that opens a URL to a Zoho Form that my clients use to edit and approve reports. We use a note field to display images, but it has come to our attention that the images do not display. We have recreated the problem and it seems the pictures only display within Zoho and not in published links.
No puedo usar mis plantillas
Buen dia Tengo un Problema No puedo USAR mis Plantillas, Cuando quiero Enviar correo ONU
The url of the campaign does not work
Hi, In ZOHO campaign, I inserted the url in the text. After receivng the test e-mail, I noted that the url only direct me to the main page but not the desired sub-page. I'm very surprised because the url address is right. Please advise. Michael
Security Warning Message
All of sudden I am getting error message with zoho whenever I try to save notes. crm.security.virus.many and then it tries to add the following as a new note: [object HTMLTextAreaElement] I have ran checks for virus,malware, rootkits and have found no infections. Please advise
Error in security certificate
Dear sir, I am from Logic ladder technologies ,We are facing the problem of security certificate for our support portal. Please guide how to proceed for the purchase of security certificate.
Email
Hi, my Gmail email is not working in Zoho Recruit. It has been working and stopped.
Bulk uploader limitations
Hi, Recently upgraded subscription to take advantage of increased storage. I will need to use the bulk uploader and found out that you can only upload 500 files at a time. Can this restriction be modified, i need to be able to upload around 5000 files at a time and zipping the files would cause issues. Please let me know if this restriction can be changed on my account. Thanks
Not able to receive emails.
I can send email, but no one is able to send me an email for since August 5th. Is there a known issue? Suggestions?
Unknown SSL protocol error in connection to crm.zoho.com:443
Hi, We have been using ZOHO API to update records in our ZOHO CRM. We have 1400-1500 records to be updated every month. Recently, the updates keep stopping at a certain number of records with the following error message: 'Unknown SSL protocol error in connection to crm.zoho.com:443 'error occurred during curl exec. Please advise on how to troubleshoot this. Regards, Winny
Candidate profile editing returns report "Unable to process your request" after clicking on Save button
Hi, when I edit candidate's profile in 5 cases out of 10 there is an error report "Unable to process your request". This error is constant for certain candidates profile no matter of web browser, account or PC. I can give your examples: Hana Pěnkavová Jitka Tichá other candidates could follow.
New Applications
Unable to retrieve new candidate application submissions
Candidate search
Hi We have brought Zoho Recruit and are trying to run our whole company through the system but are having a lot of problems and are looking to stop if we cannott fix these issues. When we do a candidate search it then brings up the results which is great. However we want to be able to email and or text only those we select out of the search results but have no way of doing this . When we have the search results up on a screen how can we get the phone number of the candidate to also show up so we
Accidently deleted a contact
I deleted what looked like a rogue account and a legitimate contact's name and activity disappeared.. How can i recover this contact?
Notes section of contacts and leads
When in safari I cannot save a new note associated with a contact or lead. Have others experienced this issue?
API getRecords method with lastModifiedTime doesn't work in some cases
Hi , We are using getRecords method in order to fetch data from our CRM account. In particular we are using getRecords with lastModifiedTime paramenter in order to fetch records in delta mode as you explain in your documentation: https://www.zoho.com/crm/help/api/getrecords.html#e2 Now the problem is that in some case the delta extraction doesn't work and some records that we have certainly changed are not fetched. We suspect that this happens when we change the values of individual fields without
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