Can´t create a new user
Hi Im trying to create "contacto@ibfestival.com" however, it does not create it, it seems to add it to the invitation list, I tried logging in with the username and password I set up but it tells me the password is wrong Hope this can be resolved soon, I was able to create "tours@ibfestival.com" without problem, so it's strange
Outgoing blocked
Hi., Outgoing for my mail id suganya@ssworldclothing.com is blocked. Can u plz unblock it. regards Suganya.R
Having problems batch uploading tasks
Hi, We are experiencing some issues when batch uploading tasks from our previous CRM system. Namely, contact name and account name are not being identified in the batch uploaded tasks. The tasks are created just fine, but the contacts/accounts field does not populate, even though these references have already been created in the system. Anything you can share to help us move this data into Zoho?
cname problem
Hi Lawrence, I have created a cname for my domain (support) and I have pointed it to customer4-support.zoho.com as written in the docs. I have then mapped the cname in the Support settings, all according to the docs. However, when I access the cname, which is: support.sardiniatravel.net, it shows only the almost blank page of my server that a new web presence is about to come. When I access Support from my CRM Plus screen, it goes to: https://support.sardiniatravel.net/support/sardiniatravelnet/PortalLogin.sas
Help please
I have had my outgoing mail blocked for exceeding quota. I have then upgraded my account. Please help, urgent as the busiest day of the year for me and am sending order confirmation emails.
Help Please Mail
Outgoing mail blocked, I upgraded, but still blocked - Urgent
Help unblock email
Please help, Outgoing email blocked, I upgraded, but still blocked. Urgent, busiest day of my year and sending sales confirmation emails.
MISSING DATA ! URGENT
I have just gone into the company database to update and add information and there is missing information on activities - I keep a log of everything uploaded on CRM and date input - there is missing information from 2 years - we use this information to pull data and reports - this is very worrying please advise urgently.
Why are the feeds empty?
Dear readers, WHEN I add a new item into the feeds I do not see the message that I have written in my own feed BUT My colleague #1 sees the message AND My colleague #2 DOES NOT see the message WHEN Colleague #1 adds a new item into his feed I do not see the message he has written BUT My colleague #1 sees the message AND My colleague #2 DOES NOT see the message Who can help us debug the issue Abdelkrim BOUJRAF http://www.amia-systems.com
Error: You are not allowed to access this application
Shared users with Zoho accounts cannot access my application (forms/views). Only the admin account can access applications. Users show up under Account Settings - Manage Users. Accounts are active, and set as users. (Setting to Developer had no affect) Under Edit This Application - Share Tab - Users have All Forms and Views. Green checks on all forms/views when clicked. Under Edit This Application - Views Tab - xxxxx View - Actions/Set Permissions - users have Add/Edit rights. I have seen that
Object-linked Custom actions
Hello! I'm trying to implement in my application the following conception - using of standart Object-linked Custom-actions: You can check here (click on Client name): https://creator.zoho.com/smt_online/custom-actions-test/#View:Projects1 For example, I have Forms: Clients, Orders, Projects and so on Each Form (or Object) has accosiated standart custom Actions, which are used very often, and you need to do these actions from different places of your App: Clients: rename, block, check_status, send_notifiction
Zoho email exceeds bounce limit
Hi, My email at noreply@getcardable.com has been blocked for exceeding the bounce count of 10. Are you able to help to unblock and to raise this limit? We have a mailing list and sometimes it is hard to verify that the emails provided by our users are valid. 10 is quite a small number for us to get blocked. Thank you.
The Smileys do not appear while Copying text and pasting
Hi Team, Could you please take a look at this? The Smileys, do not appear when the Copy + Paste option is used while posting a status. Instead the text "Smile" appears. :) Regards, Aarthi, Zoho People
Problem syncing calendar with iphone using activesync
I set up iphone sync as described in the help article. Contacts sync fine but calendar sync only syncs some of the events, not all of them, and when I create a new event on the iphone, it is not synced with zoho calendar. Are these known issues? Is there a resolution proposed?
Admin only fields in subform do not get updated in script
I've identified a serious defect with admin only fields. I have created s simple order app to demonstrate this defect. An Order record has a subform of Order Items with a quantity, unit price and total. Please see app: https://creator.zoho.com/didgenero/bug-reports# (Support access is enabled) As admin user: 1. Click on Order Item Report and edit a record. Change quantity or price and note that the Total updates as expected. 2. Click on Order Report and edit a record. Change quantity or price and
Cannot receive emails - hostgator
My domain is on Netfirms and hosting is on Hostgator. All settings mentioned are done & everything was working - but 10 days back suddenly mails stopped coming. My domain is interiornation.com Please help.
matching outlook email address to Zoho contact does not work terribly well
The Zoho Outlook plug-in does not look for partial matches when attempting to add an email to a Zoho contract record from Outlook. This necessitates manually altering the suggested string in order to find the right contact (or a suggested list of contacts in the case of multiple hits). Given that email addresses are often stored in Outlook as both an address and a label (i.e. [Doe, John <john.doe@acme.com>]), in cases where an exact match to the outlook-formatted contact information isn't found,
Problème appel entrant TWILIO
Bonjour, Je n'ai aucune réponse des services de ZOHO CRM concernant un problème avec l'intégration des appels entrants avec TWILIO. En effet, je ne peux pas configuré les appels entrants et cela est très gênant pour notre activité. Est-ce quelqu'un a une solution? Merci par avance Cordialement, Jérémy RUAS
zoho.currenttime - why no milliseconds?
Some time ago I wrote a pseudo random number generator that relied on the following statement to return a long value representation of the current time : zoho.currenttime.toLong() This no longer returns millisecond values. Why is this and when did this change?
How to login to Support Portal as paid customer?
Hi, We've just migrated our email hosting to the paid Zoho Mail service. We had a couple of issues and needed to contact Zoho support, but none of my logins were valid when trying to login to the Zoho Help portal: https://help.zoho.com/portal/signin Kept saying that the email/password is invalid, but i'm 100% sure they are valid as i can login to Zoho mail with those logins. I opened new tickets without logging but there's no way to see if my requests were attended and i hadn't gotten any responses
Wha is going on ZOHO CRM is slower than a turtle this morning
It it taking way to long to load contacts is ZOHO down or having maintenance issues this morning
Links in Zoho sites do not open in New window as specified
Hi Guys; Html links that I have created and specified to open in a New Window on my site are instead opening in the same window. These links are for reference purposes and as it stands, whenever person click on them, they take the person away from my site and to a third party site. How can I resolve this issue? When creating the link, I specified "New Window" and not "Same window" for the relevant ones. Is the function not working?
Report Client returning empty rows, on exportDataUsingSQL call
Hello, A program just started failing last night at 1:28am EST, which for the past several weeks worked successfully. The issue using the report client actual call rc.exportDataUsingSQL(self.uri, "JSON", stream, sql, None) where the sql is a simple "select column from query-table" However, the query-table is currently empty. The report client, however, seems to be creating an empty row [u'', u'', u'', u'', u''] I am expecting no results to create a "rows" JSON array, with zero elements. Not a single
URGENTLY - The image at embeded page is showing a bad character
Dear Support, Could you verify what's happen? The page with embed image is showing bad characters.
Register on website
Hi My website does not enter data in the Recruit app once a candidate has registered online
Urgents needs to be able to custom portal tabs names!
Hi I have an urgent need of being able to custom Zoho Suport portal tabs names. Because in french everything is miss translate As you can see on our portal https://support.idayit.com/portal/home we have the following problems on tabs 2 and 3: As you may know, in French we put gender on things so Tab 2 - "Mon Tickets" : "Mon" is singular, "Tickets" is plural, so we need to have " Mes Tickets" (I understand that in english "My" works for both sigular and plural but not in french!) Tab 3 - "Soumettre
Charset/Encoding
Good morning ! I can't add accentuation in my writings: é, â, ã, ó, í, etc... I'm from Brazil. =) Thank you!
Only 20 records in product search results whereas I have half a hundred
Zoho CRM interface changed recently and I cannot do what I was able to do with the former version when I am creating a quote. Problem No. 1 Adding product, I have to enter at least 3 characters. This is a problem because I don't know always exactly how the product I am looking for begins. Problem No. 2 After typing the first 3 characters, only 20 products are listed in the dropdown but I have more than 50 products whose name begins with the same 3 characters ! This is a real problem. I cannot retrieve
Cannot change cells in embed sheet
I have zoho sheets embedded in my blog and I can no longer change cell value in the cell itself. The only way to change the value is to go to the formula bar at the top. Thanks, Shayne
API Not working
API is Not working https://crm.zoho.com/crm/private/xml/Leads/getRecords?authtoken=ad2aa5f202f8679c51424dfb0aad1c84&scope=crmapi
PDF templates generator has changed
Hello, yesterday I discovered that the template for make PDF has changed: font, size, style are different that before. Also placement of body contents are in the top, not in the middle of the page. Is it needed to adapt our templates to a new tags or something like that, or will this change again as before? or is it an error simply? Regards, Luis
Google import not working
Hello, I am having issues importing from google drive. I am unable to create a new database from google drive, the only explanation given is Sorry, Zoho Reports was unable to import this file. I have created a database from an identical google spreadsheet in the past, so am unclear why this isn't working. Please advise.
Today Function not working
The today() function is not loading the current day when the sheet is loaded. It is loading the date when I entered the today() function. Thanks, Shayne
URGENT: MX record not working
Hi there, my site is www.cozymag.co.uk. I have verified my site on zoho with the CNAME and edited the MX records in GoDaddy, it has been 24 hours and yet the MXtoolkit still won't display the new records and i'm still unable to receive mail. My DNS zone on GoDaddy is exactly as described on the ZOHO support pages. Can someone please help with this as I need the email up and running ASAP??? Thanks, Maha
Verizon returns Mail Delivery Status Notification (Delay)
YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Mon, 01 Dec 2014 08:39:49 -0800 from roy@fscoi.com [roy@fscoi.com] ----- The following addresses had fatal errors ----- [Status: Error, Address: <kaluhiokalani27@verizon.net>, ResponseCode 421, Returning empty domain in greet for host relay.verizon.net., Status: Error, Address: <sjrotary.districtoffice@verizon.net>, ResponseCode 421, Returning empty domain in greet for host relay.verizon.net.] Message
Sorting Emailed Leads from Non-Emailed Leads
Hi Folks, It's a problem I keep seeing referred to in many ways & if I understand it right Zoho do not have a solution that works. If I'm wrong, let me know. If you have for instance 400 leads & you email 250 of them from the mass email system then you cannot see a list separating those that were in the 250 who you sent to and those 150 you did not send to. That seems to be a fact? The last activity time does not include mass emails (though it seems to include a 1:1 email) and the Modified Time is
Only 20 records in product search results whereas I have half a hundred
Hi, In the Zoho CRM new version, in order to search products, I have to type 3 characters in the "Search using Product Name or Code" area. That's a problem when you don't know exactly what the name you are looking for is. And the main problem is that even if you know the beginning of the name of your product, the search returns only 20 items. But I have about 50 items beginning by the same 3 characters! I cannot find my product. Another problem: the list is not sorted alphabetically. So could you
Desktop Central - Emailed file corrupt for scheduled report from
I've been running a daily report for a few weeks now and it has been working fine. This week I suddenly began getting the error "...the file could be corrupted or unsafe...do you want to open it anyway." I've tried all three formats and I get basically the same error in all of them. I've tried recreating the report, but that didn't make a difference. I've attached a shot of the Excel error. Is there a fix for this issue?
Document
Hello I don't understand because I don't change any setting in inventory model and now I have a big blank between two zone "Projet" and "Nom du Produit". I need just One simple line and not these big space. If I use an another model, I haven't this problem. If I want to modify this model I don't have this blank. Could fix it? Thanks a lot Regards Etienne TOURNIER
People reply to me, but I never get their replies!!
This is a serious problem, it seems that when I send email to people, they reply, but, then, I don't receive their emails! I just discovered that as I have called them, to discover that they have replied and I was waiting for ever. This is a serious issue, although I have a free account, but it should work normally as expected. Please explain, Samir Sabri
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