Email headers aren't proprely displayed within Email Module using Outlook Pkugin
Hello Zoho CRM In the email module, linked emails in Contacts or Leads, are missing the CC field and consider every recipient as 'To:', and on top looses the list of recipients in To: and CC: when registered via Outlook Plugin. Email stored via BCC feature or sent out of Zoho CRM are not affected What is wrong? When will this be fixed? I name it fixed as this is poorly realized. Thank you for advice
Emails sent via Outlook to Contacts create new leads?
I have set-up Zoho CRM Outlook integration to create a lead if the recipients address aren't found in Contacts or Leads. Now I've sent emails to multiple contacts and for all of them Zoho CRM created new leads, although all email,addresses existed as primary email in Contacts. What is wrong? Thank you for help.
Outlook crash error
For the past 3/4 months I have had an error with my ms outlook crashing around 15/20 times each day. Various attempts to fix by myself and Microsoft failed, i was then forced to format my pc and reinstall everything which solved the issue. A week later I added the Zoho outlook addon which immediately crashed my outlook and not the problem has returned. This means the the ad don is the problem, Do you have any knowledge of this error?
Error 14077410 sslv3 alert handshake failure
Hello, I started receiving this error a couple days ago using the API with Zoho CRM. Nothing has changed on the websites in this time. Can you assist with guidance to solve this. I am able to get data like leads lists and fields list, but I cannot insert new records. Thank you,
Paid Zoho Mail users cannot send email "Could not connect to SMTP host: smtpout.secureserver.net, port: 25, response: 554"
We have not been able to send email since ~4pm EST Dec 3 - yesterday (although we can receive). It is not related to our email host (we use GoDaddy) as I can set up the account information in Outlook and it sends and receives fine through there. The error message I receive is: Unable to send message; Reason: Could not connect to SMTP host: smtpout.secureserver.net, port: 25, response: 554 Per GoDaddy support, I have tried changing the port to 80 - which Zoho does not allow. I have also tried changing
Invoice of Zoho Subscription
Dear Sirs, I'm currently not receiving any Zoho CRM Subscrition invoice. How may I get this thing fixed? Where am I supposed to change the email address where to receive invoices? Thank you
Problem viewing pages in IOS
Why are "pages" created in a project not available for viewing in the mobile app? i can see them in the feed of the project, it shows you the title of the page and allows you to comment on it, but it does not allow you to view the actual content of the page. ps. sorry ive accidentally put this in the wrong sub section
Zoho Card Scanner mobile app OCR weakness on Latin 2 special characters and problems reading European styled addresses
I just bought Zoho Card Scanner mobile app, for the sake of Zoho CRM integration. especially leads, as I can't use my existing card scanner app which saves to local contacts, which are synced to Outlook, but from there I don't want to create Zoho Contacts, but Leads, which is currently not supported by the the Zoho CRM Outlook integration. 1. After scanning a bunch of cards I report that Zoho Card Scanner mobile app shows OCR weakness on Latin 2 special characters as: ö,ä,ü.Ä,Ü,é,à,è... The card
Quotes Clone Problem?
Hello When copying Offer When I change the customer information The delivery address is changed Former offer when you want to use as the product can not use. Save it remains just a product I erased all products. Please note that this issue be taken seriously. This feature facilitates our business previously was working fine. I'm forced to copy rather than create new
Scheduling an Interview
When I Schedule an interview between a candidate and I client why do I come up on the event invitation as an attendee. I can't see how to stop this from happening. I am not going to the interview, I am only organising it.
BUG in JSON Exporter - Unnecessary escaping of single-quote producing invalid JSON data
I am trying to export data from one of tables using the JSON exporter... I've found that Zoho Reports exporting is escaping single-quote characters. e.g. the export produces output like this... "today\'s" but based on the JSON Spec... http://www.json.org Go to state machine diagram for string you'll see that a single-quote does not need to be escaped (i.e. no slash \ ) The JSON as it is is produced by Zoho Reports, fails validation. If I replace the \' with just a single quote ' the validation
Zoho Mail not in Zoho CRM
Just recently our Zoho Mail tab disappeared from the Zoho CRM program. I have checked the modules, and the tab is not in there either. I also have checked to see if it was still linked in the Zoho Mail app add-on, and it is logged in. I have deactivated, re-activated, signed out, signed back in, and still no sign of the email tab. Any advice / suggestions to get this problem solved would be great.
Zoho deleted the work that I put into my account including my custom modules
I signed for an enterprise account 2 weeks ago. I used this account to create custom modules and started to add entrees. Today, as I logged in, it was clear that I no longer had the enterprise account and the work that I have put in have all been deleted. Please diagnose and respond to the issue before other Zoho users encounter the same problem.
Some emails did not arrive
Error, ERROR_CODE :550, ERROR_CODE :5.7.1 SPF unauthorized mail is prohibited. thsnks from Spain
Problem edit potential fields and don't displayed information
Hi! Help me please. In the potentials tab, the stage field can not be edited - the link Edit does appear, but is not clickable. Stage field can be edited when i click general Edit button on top, but i would like to do it from potentials info (entity_info) page, since all of the other fields can be comfortably managed from. Whats wrong with editing stage field from info page?
ZOHO CRM is unable to save
My ZOHO CRM is unable to save my completed calls after the fact using Contacts > Picked a Contact > Open Activities > Log a Call. I had tried it more than 5X but it doesn't work. This function was working last week but stopped working today at about 12 noon.
Invalid Email for new user
I'm trying to add a new user with a .technology (not .com) and CRM says invalid email.
SendMail Not Working
I have a public sendmail form but require users to zoho-login before they can see it. Here's the error Here's the form Cheers, John Whitney
Mac OSX MAIL dont work fine with ZOHO IMAP
Hello, First of all thanks a lot for your wonderful apps. I have some trouble using ZOHO IMAP with Mac OSX MAIL application. I can't see the Inbox folder and it takes so long time to sync, some time never finish to sync. The other folders are working fine. I use Mac OSX 1.6.3 and the MAIL version is 4.2 (1078). Waiting news soon. Adria.
Duplicate listings in reports
Hello, I was hoping someone may be able to help me with my reports duplicating entries. For example; 1 proposal with a value of $5,000 gets listed 2 times (or more, instead of just once) and thus is added up in the report to a value of $10,000 ($5,000 x number of duplications). This is incorrect. I only want it listed once. When I modify the stage of a proposal (for example from "quote" to "proposal won") it creates a history of this change. It appears that the report is duplicating the same single
Industry Field Limit - Accounts Module - We paid for our Migration and this field is not right.
Hi, Is there a limit to how many entries you have in industry field in accounts module. I have pulled out a report for these and viewed a couple and tried to change the existing one to another one that should be there, it is there in the excel report but is not there in pick list field? We also have some variations of one industry that are not there at all in the pick list? By the way we paid for our data to be migrated, i wondered if they had set up half of it incorrectly and why some of it does
Zoho Not Syncing with Google mail
My Zoho CRM has not synced with my gmail since 30th April. How can this be resolved? It was working for a week or two before.
We are haveing problem with sending email out of zoho with AOL email accounts
Yahoo and AOL changed their policies regarding how certain types of emails can be sent through software and systems as opposed to sending from a personal email account.
"Please enter a valid Website" with international sites?
We conduct business with multiple czech based organizations and learned zoho CRM doesn't allow .cz TLD's to the website field. Wondering if other international or newly reduced TLD's are not supported?
career page colours
Hello, I was trying to build my company career page but there is a problem with the colours. It is only green font.
Sent Maill appearing in Inbox
I access my mailbox through IMAP on my iPhone. I also download mails to my PC using POP/Thunderbird. Whenever I send email with my iPhone, it appears in my Inbox when I download mails with POP/Thunderbird. I have seen the post about setting a filter to send "sent mail" into the sent mail box, and have done that, but the problem continues to occur.
Zoho docs connection problem
Hello, i have huge problem to connect zoho desktop! A lot of time remain in "Connecting", or connection start, and download files, but after 10-20 minutes appear this window (attached) and if i try to login give me the error "mail or password not valid".. why? I'm sure that the password is valid, why it doesn't connect? I have the same problem with 5 accounts in my company. i try to synchronize it from home and i have the same problem. We need zoho docs because is file source of zoho CRM, and
Web-to-form
I'm trying to create a Web-to-case form on my website. I'm surprised to see that the iFrame version is working great, but the two other alternative do not send anything to the Case approval page. Any clue? Thanks Pierre Radas
Reply emails go into a black hole?
When replying to email, it seems the reply goes into a black hole somewhere. There is not a record on my clients contact that the email was sent and there is not a record of it in the sent folder. This is a serious issue and I hope Zoho is aware of this??
Importing
Why am I having problems importing profiles
Problems in sharing my applications
I have tried to share my application as public. It didn't get shared, neither did it show any messages to me about why it did not get shared. But making a form as private from public is happening successfully.
My outlook contacts are linked with Zoho and I want to stop this happening how do I do it ?
My outlook contacts are linked with Zoho and I want to stop this happening how do I do it ?
Account is Inactive - Urgent Help needed
when i tried to log into my zoho mail, it says my account is inactive. I managed to log in one hour before that, then out of the sudden this happened. I have been trying many times for the past few hours but the problem still exists. Can someone please help me urgently? My email add is goh@shs-resources.com Thank you and appreciate if you can fix it asap as I have very important emails to reply.
Safari Scrolling
Does anyone have any issues with the "Inbox" column being unresponsive to scrolling with a mouse after awhile in Safari? A page refresh works but after awhile it won't scroll again.
Problems access with iPad.
I Cannot enter my mail with iPad. Keeps asking access zoho mail. On top of this red button is stated:welkome sandalenshop. I have the same problem with 2 other zoho accounts.
Error message when I try to send an email ......
I get a screen saying "Insufficient privileges to perform this operation. Contact your Administrator". I was fine to send emails using this login yesterday? Any ideas?
Need help setting up mail forwarding
I followed the instructions to setup mail forwarding to a gmail account. I Received the confirmation email and activated it. I got the 'success' message but when I send emails to my zoho email account it does not forward them to gmail account. any help out there?
Can you update your MX cached DNS records - Domain Not Resolved inside Zoho
Hi, I ve configured the domain ionclub.com.ar to use Zoho Mail. From outside Zoho works fine (tested with gmail, gmail apps and hotmail). Mxtoolbox.com told me that MX records are ok. But between ionclub.com accounts, emails never get destination. Can you check or update the MX records inside Zoho for my domain? Or told me what can I do? (I ve waiting over a week to ensure that is not a refresh time issue) Thanks in advance. Juan LB
No Mail or Folders in my Mailbox
When I open ZohoMail it is very slow to load the page but then none of my emails show up. My contacts are all there, but none of my Folders or emails are there at all. If I click on Folders to expand it, nothing happens. I have tried signing in and out, a different browser, and deleting cookies, none of these have helped. Please help urgently. Thank you!
URGENT
why can I not send bulks
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