URGENT - service has ground to a halt!
Hi, The ZC service is running extremely slowly at the moment in both editor and live modes - taking up to 60 seconds or so to load a page or save a script. Please fix and advise urgently. Regards, Anton
View Only Fields on Employee Profile via Organization Chart
Hi, Can you please tell me what defines the fields that are available to view, if an employee (Team Member) views their Manager's (or any other team member's) profile via the Organization Chart. For example, I have enabled every Employee field as View or View/Edit. When I look at my own profile, I see everything correctly, however when I click on my Manager's profile I only see a few fields, and many are missing - especially Telephone etc. Can you please help me understand the rules that defines
Delete user
Hi zoho, I am using the free version in order to test the solution but I have the message : "Free Version: Users limit exceeded. Upgrade to avoid deactivation". I tried to delete a user (admin@consultar.fr) but the system doesn't accept the password of the superadmin (diego@consultar.fr). Can you delete the admin@consultar.fr ? Thanks! Diego
Wrong label for "open" invoice in Spanish
Label for open invoices reads "abrir", which is the infinitive form of verb. Correct label should read "abierto", which is the adjective.
Problem adding new domain
Hello: I´m trying to add a domain. When I submit my domain name Zoho pops an sign saying: "the domain name allready exist.". I´m not sure, but a few months ago I added a domain and I erased later. Now, I have not any domain in my domain list and I have this problem trying to add a new one. Thank you, I love Zoho!!!
Unable to edit & save existing contacts
Hi, we are unable to edit and save existing contacts. This is an organisation wide problem and has started only today. We have raised support tickets marked urgent, written emails to you marked urgent but we are still awaiting a solution. The day is almost ending. Can we please have a solution?
Error when using an iCal URL to create a subscription
I have been unable to create new subscription calendars for several months now. I have tried on several occasions from several different iCal providers and each time, I get an error upon saving that says Sorry, we cannot complete your request. Please try again later. I've used the SAME URL in Microsoft Live calendar and it works fine there. I've just stopped trying but this is a feature that I really would like to get working again.
IMAP / Delayed Notification of New Mail
I have seen similar problems reported several times on these forums, but the problem still seems to persist. I am accessing my Zoho account through IMAP (specifically using Mutt and Thunderbird), and have noticed that, when a mail is sent to my account (from a different account), it will take a long time for my mail client to be notificed (even when refreshing the client and/or logging in and out from Zoho (in the client). For the mail to come through immediately, i have to log into the Zoho website,
Uploading Users
When trying to upload new users - I keep getting the message that there is a duplicates in my file - when there clearly are not any duplicates in the file (or in the system). I can only import one user from the file at a time. How can I get around this issue? Thanks.
Views can't display data of two identical subforms
Hi, I need to use two subforms in a same parent Form. Those two subforms use the same form (there's just one column displayed alternatively [Stock-in and stock-out for example]) All works fine, except in the views. To display subform data : it's displayed in one column and is concatenated (like this : SubFormData1SubFormData2), instead of two separated columns (SubFormData1 | SubFormData2). Even in XLS Export, I use exportDisplayData=false to have data in separate tabs, but it creates only one tab,
Adding an alias brings a "Error while processing".
Trying to add an alias for a user and when saving the alias, I get a "Error while processing". How do I fix this? I have logged out and back in and refreshed my browser.
Need help to edit the invoice template - urgent
Hi, I am trying to edit one of the template in my zoho invoice account. All editing have been successful so far except from two issues. Before I can send the invoice out to my customers, I need to solve below two issues. I think you would be able to help me with just a few minutes assistance. Right now I am stuck and cannot solve it by myself. 1) Getting rid of the strange mark that is shown right below our company email address "billing(a)myjoice.jp" Looking at the code, I can track this mark to
New interface shows description as threaded email
Since the recent upgrades to the Request UI we've noticed that our 'Description' for the request gets lost among the threaded emails. The reason is that it used to say 'Description' on the header, but now it reflects the customer's username and email as if is simply part of the threaded email chain. Can you fix this to show 'Description' on the expandable header again so we can easily find it? Thanks!
Cannot create invoice through a form in Zoho Creator
Hello, I have created a form in Zoho Creator and I am trying to ask Zoho Invoice to create an Invoice. I am using the script code below (which I found in your help page:https://help.creator.zoho.com/create-zoho-invoice.html input.Invoice_Detail_Status = zoho.invoice.createinvoice({ "CustomerName" : input.Customer_Name, "ItemName" : input.Item_Name, "ItemRate" : input.Item_Rate, "Quantity" : input.Quantity }); I get the following error when I am trying to save the script:Error in statement at line
Issue with Zoho Mobile on Nokia E71
Hi, Zoho Mobile seems to have become unusable on my Nokia E71. Before the latest release it worked fine on all my browsers. A few days ago I did have an issue accessing with Opera Mini 5 beta but seeing as Zoho Mobile was still accessible using Opera Mini 4 and the phone's native browser it wasn't a problem. Since yesterday it has become unusable on all browsers. Opera 4 and 5 - 'encountered an error' Native browser and Skyfire - seems to work but selecting a document loads a login page with a non-functional
Appending items in Lookup Field which display value is different than its value
Hi, In one form, we have a lookup field looking for ID but, displaying the description. Then, when we try to programmatically append a new item (we have also inserted the new item in the corresponding form, programmatically too), the only way is setting the new ID but then it displays the ID, not the description. It looks horrible! Is there a right way for appending the item correctly and displaying the description (the ui.append() function has only one parameter, for the value). Thank you very much,
[SOLVED] BUG: related module lookup fields working in CRM, but not in API
Hi there, I have added a custom field to the Cases module. It is a lookup to the Solutions module. In CRM interface I am able to link a Solution successfully inside a Case. (I have renamed Cases to Profiles. And Solutions to Projects.) https://crm.zoho.com/crm/private/xml/Cases/updateRecords?newFormat=1&version=2&apikey=mmmmmm&ticket=nnnnnnn&id=446244000000000001&xmlData=<Cases><row no="1"><FL val="Project"><![CDATA[Tools IDIs (2400)]]></FL></row></Cases> Yes, it is url encoded when actually used
Search and Auto-Complete in bi-directional lookup fields
Hi ZC, I have a lookup field with bi-directional links (both multiselect). 'Search and Auto-Complete' is enabled (Form A). On the other side of the lookup field (Form B), I want to enable 'Search and Auto-Complete' too ; but then, in the original field (Form A) the 'Search and Auto-Complete' has been automatically switched to disabled. I did the reverse, and it's the same : actually 'Search and Auto-Complete' is possible in only one side. Other remark about the 'Search and Auto-Complete' with checkbox
Dynamically Created List Bug
Here's a picture of a test form's checkbox field with one item: In the form's code, I clear the checkbox and dynamically add items: clear ITEMS; for each r in LIST { ITEMS:ui.add(r.ITEM); } In live mode, it looks just fine. So I select an item and submit the form: Back in edit mode, the item I selected is now appearing! Somehow, the form's definition code was changed. This also happens for anonymous users submitting data with the form. I view this not only as a bug, but a security issue. For
Workflow Error
Hi, - I am trying to create a workflow that updates a field when a record is edited. - The only criteria is that the "Potential Owner" is one particular user. The workflow words, except for when I create the rule: "Potential Owner" is "user x". Can anyone suggest what I may be doing wrong?
Cancel button not working in popup window opened from an embedded stateless form
I have a stateless form that is embedded in my website (no Zoho HTML view, a regular HTML website). In this stateless form I have a checkbox that opens a record for editing in a popup window on user input. To open the popup window I use openUrl("#Form:Test_Form?recLinkID=" + r.ID + "&viewLinkName=Test_Form_View", "Popup window"); where r.ID is the id of the record I want to edit. Unfortunately the Cancel button in the popup window doesn't work. When I click on it, nothing happens and the popup window
Time Increments
Whilst I like the new features of Calendar, I am very frustrated at not being able to select a specific start/end time for my meetings - I can only set them on the hour, or at half-past. On the old calendar this was what appeared on the drop down, but you could then go in and edit it. It does not seem to be possible now, unless I am missing something. Also, a nice enhancement would be, If I want to edit the time of an existing appointment (say at 5pm), that when you click on the clock to access
Total value after deducting discount off the subtotal does not show on quote
Hello, Although In tried all possibly suitable fields, the total value after deducting discount off of the subtotal of all product items does not show on quote. Example: Product1 price: 100 Product2 price: 200 Subtotal: 300 Discount: 10% Total after discount: 270 --> This value does not show! This is a critical issue for our company, please help. Thank you in advance. Regards, Jeroen
Tax in expenses on non-percentage basis - URGENT
How can you include a non standard amount of tax to expense lines? While the rate of VAT in my country is a standard 15% it is only applied to certain items. If a receipt contains both VAT and zero rated items then the amount of tax will be anywhere between 0 and 15%. The exported CSV includes a Tax Amount field, however when I import a CSV either with OR without the Tax Name and Percentage completed, Zoho Books appears to ignore the Tax Amount and overwrite it. If the tax name and amount are left
On Add Row in Subform, Lookup field pre-fills automatically with data from previous row (unwanted behavior)
Today we are noticing that when we add a row to a subform, the first lookup field pre-fills automatically with the value entered in the first row of the same subform. Other fields in that row are scripted to auto-populate depending on the value chosen in the lookup field. ex. given Row 1 Lookup field = X, several fields in row auto-populate according to a script using X as an input Add row Row 2 Lookup field pre-fills with X, incorrectly, auto-populates other fields incorrectly That lookup field
Ticket ID: 934663 (7 Days A go)
Dears, I send 2 mail but no any answers. I am still waiting... Rgds CTG
Specifying constant time for date-time field, not supported
"Error in scheduling parameters: Specifying constant time for date-time field, not supported" This is the error I received when trying to save a Schedule. What does this error mean?
Zoho Crm View Enhancements Not showing
Hello, I have e-mailed tech support and tried calling about the new view enhancements not visible in my view maybe half of them are there can someone get back to me today contacted support yesterday. I really need this resolved it was working but on Tuesday it changed . Regards, brabago
PDF invoices generated by custom templates are not properly displayed by gmail pdf preview
I tried creating several custom templates based on the classic template, and, even with minor modifications, the pdf generated and sent to a gmail cannot be properly opened in the gmail pdf preview. In the example attached, the content of the table that should display items, prices quantities and amount looks completely empty. Only the totals are there. Opening the pdf in acrobat however, shows everything. steps to replicate: 1) send the pdf attached to a gmail address 2) try to use the pdf preview
Spreadsheet feed not importing some data
Hi, I have a problem with my View CMC RSS Cardstudio CartdoDia, because when I capture the data with Excel (spreadsheet feed) a column called "Pacom válido até" still no importing data and display a blank column. Thanks Mic
BUG: Search Results Not Really Usable
When I use the search facility in Projects and the results include tasks, it is not possible to manage the task from that view. It is also not possible to get the the task list that the task resides in - all you can do is open the task which then gives access to the task list. To manage the task (such as moving it to another list) you have to follow the link to the list uit currently resides in and then manually search for the same task again to move it. thanks
BUG: Task Dependencies - Counter-intuative
Hi 2 issues, as i see it. Firstly, you can't set up a dependancy to a task that runs in parallel, or I suppose you could call it a partial dependency where Task2 needs Task1 in order to be completed, but is not 100% dependent (other work can occur without the outpur form Task1: Task1 - 01/02/2012 - 04/02/2012 Task2 - 03/02/2012 - 05/02/2012 The other issue is that visually the tree appears to be inverted: Task1 - Open file Task2 - Read file Here Task2 is dependent on Task1, but
Reminder
I created test calendar event for Feb 26 showing "2/26/2012" as time and checked "All Day" checkbox. I added "5 mins before" reminder. I received reminder email Feb 26 at 7:55am showing "Date On: Monday, 27, February 2012 (America/Atikokan) " Questions: 1. Why email came at 7:55am on Feb 26 and not, say, 11:55pm on Feb 25? 2. Why reminder email shows date on as "Monday, 27, February 2012"? Thanks!
Problem when calendar view week set to begin on Monday
I set the calendar display to start on Monday in the weekly view. This caused a number of problems. The "next week" and "last week" buttons didn't work, and clicking on a date on the month calendar in the lower lefthand window took me to the wrong week. Also, sometimes the righthand scroll bar stopped working. This happened on my Windows 7 computer in Google Chrome, Internet Explorer, and Firefox. When I switched back to the week view beginning on Sunday, these problems went away. btw, I tried
Grid view does not work properly.
I can change the display view from List to Grid OK in "More Actions/View As", but I can't set it to be the default. If I choose Grid to be the default Display Type, it shows in List format.
Uploading files to a Workspace folder also upload to "My Folder"
When using the Bulk Uploader to upload files to a specific folder within a Workspace, the files are also uploaded to the root of "My Folder". This creates a real mess in the "My Folder". Please fix the uploader to prevent this from happening. Christina
Send Email Button in Contacts not working
The send email button in mine and my colleagues Zoho CRM contacts forms are not working. The button depresses but there is no response and a new email window does not appear as before. I have tried it in both Chrome and Firefox - same result. Anyone have the same problem? Any ideas on how to resolve? Thanks
Mail account is blocked?
Our mail account is blocked, I believe as I went over the 5GB limit. I have removed emails and now only using 85% of our 5GB limit, accounts is still blocked?? I have gone into Control Panel -> Mail Admin -> Troubleshoot -> Blocked Users, where our account is blocked however cannot unblock this? Please fix ASAP.
General error, message from server: "Got error 139 from storage engine".
Hi, I had a form working fine for quite some time. Today I've added two dozen text fields to it and tried to modify entries, and got the following error - General error, message from server: "Got error 139 from storage engine". Googling up showed that the error is with MySQL InnoDB max row length limitation. Is there a way to fix it, to make text fields blobs for example ?
Turning Support Rep into Customer Portal User
Hello, I would like to turn a current support rep into a basic customer portal user. Therefore, I am attempting the following steps: 1. I de-activate the support rep 2. I try to add a new Customer Portal user with his email address 3. I get an error message saying that I cannot use that email address (since it is already registered, now as a de-activated support rep). Is this a bug? Any ideas of how I can get achieve my goal? Thanks! Henrique
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