I'm not receiving the correct "Please confirm your email address" email from my subscription form
I've already set up and customized the "Please confirm your address" email, but my subscribers are still receiving the original English email that Zoho defaults to. What's going on?
Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.
MX verification failed !
Hello @Deeraj J , I hope you're doing well ! Please I'm currently trying to configure the MX records in my shopify DNS settings, actullay the're all configured correctly in my DNS, but when I try to verify them in the Zoho admin console
I want to pay in USD or EUR
Hi, I am in Brazil. But my newly opened Zoho account is not for me but for my business located in Estonia (It has nothing to do with Brazil). I want to pay in USD or EUR and not in BRL. Can you please help me to issue an invoice (mobhly) for the small
Portal Login
Customer originally used his company email address but now no longer has access to that email. I have updated his CRM contact with the new email address but he is unable to login to the portal or do a password reset.
Cleaning up reports in folders. Receiving an error message when trying to move reports between folders
Leadership doesn't want to delete older and duplicated reports. I've created an archive folder and will hide. However, I am receiving an error message while trying to move reports between folders. I was able to move many, however now I receive this error
Zoho Campaigns Hard Bounce Errors
On a recent campaign I had several hard bounces come through for email addresses that I know still exist (I have usual day to day emails with them), how can I clear a contact from the hard bounce status?? Cheers.
The Support Plan feature doesn't decrease the credits for all the tickets coming from our customers
We started using the support plan feature with the "Ticket-based" plan type. Unfortunately, Desk does not decrease the credits from the "support plan" based contracts as stated in the knowledgebase article. I'm trying to understand what's going wrong
Zoho Desk - Very slow (2024/08/19 @ 9:57am EST)
Could it be the new updates slowing the servers? Very slow with intermittent failure to connect all throughout DESK. Any update as to when this will be fixed?
How do I format report records based on a checkbox value?
I have an attendance report that I am trying to format with styles. I have done conditional formatting before in Creator, but this is not working. I have a single choice checkbox field in my form that I want to use as the criteria for the formatting.
Zobot Plug Incorrectly Identifying User on Production
Hi, I am trying to setup my Zobot to identify users who visit my site as: - New Users = all of name, email and phone are empty (or name contains Visitor) - Existing Users but info missing = either name, email or phone are empty - Existing Users = all
Customer Selection in Invoice and Quotes Makes Page Unresponsive
Every time I try to select a customer for a new invoice or quote it freezes up and makes the page unresponsive.
Trying to return today's meetings in Deluge
Hello, Getting an invalid query error for this code: today = zoho.currentdate.toString("yyyy-MM-dd"); info today; todaysmeetings = zoho.crm.searchRecords("Events","(Start_DateTime:starts_with:" + today + ")"); info todaysmeetings; Here is my info log:
where do I find training
where can I find the tutorials for using zoho?
Attachments_Upload Failed
All users are unable to "Upload" attachments within a project. CRM was working fine up until about 3 minutes ago. Continues to say "Upload Failed"
Create Item | purchase_rate is always ignored
Description: I am encountering an issue when using the Create Item API in Zoho Inventory. Specifically, when I attempt to create an item using the following endpoint: POST https://www.zohoapis.com/inventory/v1/items?organization_id=XXXXXXX
Payload: {
Zoho WorkDrive File Preview Online
Using Safari on macOS Big Sur. File previews do not appear for images, pdfs, documents, nothing. Files I was previously able to view online are no longer available for preview. I've tried clearing cookies, signing out, private browsing; nothing works.
Trouble updating a spreadsheet created with Flow
Hi All, My basic problem is the following: I have a Creator App and whenever a customer record is created, I want to create a spreadsheet titled with their name/record ID etc, and then update this spreadsheet with a new line any time certain parts of the customer record are changed. These fields of interest are in a subform. This creates a sort of "audit log", which I intend to use in Analytics. I can create the spreadsheet when the record is created. However, when I move to the next step in the
Auto update Currency field depending on Contact Country / Workflow / Custom Function / Whatever
Hi, I wonder if there's anyway to automatically update the contact currency base on the contact country. My sales people always forget to change currency when they convert so I need this to be automatically. Thanks
Redirect to Zoho One
Hi ， Why when I try to enter to crm.zoho.com. It will redirect me to zoho one page? May I ask how to setup if I dont want to redirect.
sign into Zoho kiosk error
Good Day I am trying to sign in from the Zoho kiosk on a android tablet. After i enter my login details it keeps on telling me something went wrong. I am able to login from a web browser fine from the same device.
Download attchments in shared folder
when downloading attachments from the shared folder the message: server error try again after some time. This error has been occurring for days
Zoho webinar not loading photos and videos on our presentation when presenting during webinars
We use the webinar app quite a bit, and recently we have noticed that it is failing to load images within the presentation. What is causing this problem? This is a new problem as previously the photos had loaded (although videos have never loaded). Has
Insufficient access to post my instagram
Hi, this is such a pain. I tried reconnecting my account and now 2 weeks worth of scheduled posts have not gone out. Can you please sort this or tell me how. Paul
Insufficient permission to publish on this page.
Hi, I am an Admin for our Zoho Social account, from our company Marketing department. I am having an unusual issue posting our content on LinkedIn. I have been able to post without issue throughout the year, but today I have received this notification
Zoho Social not supported in document file
Hi, I want to schedule document post on LinkedIn. But i saw PDF file not supported. How i will schedule document post on LinkedIn?
ZOHO Flow suddenly generating CORS errors
We are writing an application that as of yesterday stopped working since our JavaScript calls to ZOHO Flow have all suddenly stopped working. The error is the dreaded CORS error: has been blocked by CORS policy: Response to preflight request doesn't
Need ability to remove accounts with zero balances from Financial Statements
Requesting that Zoho add the ability to remove inactive accounts and/or accounts with zero balances form Financial Statements. I have old bank accounts that we haven't used since 2017 that are inactive on our COA. However, because those inactive accounts
Cliq Bot not responding to forwarded messages
I have created a simple Cliq chat bot that takes in a URL and provides a response, and it works as expected when copy-pasting the URL and sending it to the bot. However, when messages are forwarded from other conversations to the bot, it completely ignores
Zoho Mail Search
The search function is non-existent. It's completely unusable. I can't find an email by a person's name, and searching for anything short of the full domain results in nothing. I have thousands of emails and can never find anything. I'll search an invoice
Canvas on mobile CRM app
Hello Can I use the canvas made on Deals modules / accounts modules on my zoho CRM mobile app on phone ? I don't see anywhere how to do tha. Thanks Joshi
Hello, I'm trying to reconnect my website to analytics for marketing automation, but it's giving me errors
We aren't able to verify the snippet's presence. This can happen when the snippet isn't present on the page or when the page takes longer than usual to load. Please help me how to fix this issue.
Email Deliverability from Zoho
Microsoft is flagging one of our email addresses (quotes@xxxxx.com) and stating we are spamming from it (more than 30 emails per minute). We only use this email send emails from DESK and BOOKS. The ip address they believe it is being sent from is: 136.143.188.8
Lack of Duplicate SKU Warning Feature in Zoho Books
Immediate Attention Required Dear Zoho Team, I hope this message finds you well. I am writing to express my concern regarding a critical feature that is missing in Zoho Books, specifically the absence of a duplicate SKU warning during the invoicing process.
My emails are rejected and show me the permanent error 550
Hello, Please take a look on this type of error. For the last 3 days a lot of my emails were not delivered to the recipient because of "ERROR CODE :550 - 5.0.0 Message Rejected". Please check and let me know how I can fix it. Thank you.
Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
My outgoing messages are blocked. Kindly mention the reason and unblock my email id sales@nalin24.com . Error: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
Attachments to invoices not visible online at the PAY NOW link
I have the various options checked to include the attachments to my invoices when they are viewed online. However, when my invoice is sent to a client that is not using the Client Portal the attachments are not showing up. What happens is that: the client clicks on the "PAY NOW" link in the email that is sent out with the invoice and then they click on the invoice number at the top of the Pay Now webpage their invoice is then displayed, but without the attachments... even though they should be
Zoho emails sent to Microsoft (Outlook, Hotmail, etc) always got to spam!
I've configured my email with MX, SPF, DKIM and DMARC and everything is correct and works for all emails with the exception of the Microsoft ones that are being received as SPAM all the time. How can we fix this issue? More people are complaining about
invalid oauth token
Hi Folks, I am generating grant token using uri redirect(https://accounts.zoho.in/oauth/v2/auth?scope=ZohoCRM.users.ALL&client_id={client_id}&response_type=code&access_type={"offline"or"online"}&redirect_uri={redirect_uri}) after that using grant token
No Longer Getting Calendar Event Email Notifications
My calendar events have a default for email notification 1 hour before. But now I am not getting them, maybe just the last day or two. I have checked several and they show as expected. I created about 5 test events with 5 minute email notification, but
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