Workflow auto-assigns ticket without being asked to

To prevent ALL tickets from being replied to on create, we have disabled that notification,

and replaced it with a workflow.

The workflow criteria checks the sender, and then sends an auto-reply that the ticket was created.

However, we have 2 huge issues with this:

- when the workflow runs, it sends the email, but in the ticket, it shows as if the agent that created the workflow sent the reply (instead of just showing something like "workflow")

- the ticket is then automatically assigned to that same agent, instead of staying unassigned
(there is no assignment action!, only an auto-reply!)

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