Token Expire
Hi Zoho Support Team,
We use CloudTalk for our call services, and recently we encountered an issue where data from CloudTalk is not transferring to Zoho CRM. After investigating, CloudTalk informed us that the problem occurred due to an expired token in Zoho. Could you please assist us in resolving this issue?
Cloudtalk support :
Our technicians have identified the reason the actions stopped exporting to Zoho is the expired token in Zoho - to give you a better picture, there are restrictions on the number of token requests that can be made in Zoho within a specific timeframe to ensure security and fair use. If an expired token is used, it results in the synchronization issues you’re experiencing. Since the token is expired on Zoho's end, my colleagues recommended either reaching out to Zoho support for step-by-step guidance on replacing the token, or referring to this article on how to obtain an access token using OAuth in Zoho. Could you please let us know if the issue persists with the new token, too?
Thank you in advance for your help.
Best regards,
Mohammed Behnia
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