Backstage Contact Data
Hi, I am trying to capture the field (Service Status) within the related contacts module within the Campaigns module - which is setup within the CRM, in particular the template for Zoho Backstage - whereby when a ticket is purchased, or a customer checks
Add more than one 'Reply-to email' when sending campaigns
We are making a campaign that is to be send out with a hope of reply. The recipient of the email-offer is requested to send an email back to us using the "reply" in his/her email client. In the Zoho Campaign step "The Basic Information" we want to add more than one "Reply-to Email" - if possible the second email address should be included as Carbon Copy (Cc). Is that possible in Zoho Campaign and how do we set it up?
Service Status
What does servie status mean when looking at a contact record under the Campaign sectiona as seen in this screenshot?
Issue: Refused Connect because it violates the following Content Security Policy
Dear Support Team, I'm building extension in DESK service. I have issue content security when make api to third party in production mode. Please see this image below. Looking forward to your response. Regards!
Problem with Mixed Time formatting in Zoho Desk Reports
We view, export and work with the data from the "All Tickets Detailed" report regularly. While the columns "Resolution time in Business HOURS", "First Response in Business HOURS" and "Total Response Time in Business HOURS" all clearly indicate that they
Alert message inside custom function
how I can show an alert inside the custom function or popup notification? when I use alert inside the custom function it shows this error. Any solution on how can display alert messages related to a custom function on the record page?
How to add several RSS feeds to an RSS Campaign
Hi, I want to create a RSS Campaign, but it only accepts one RSS feed. Is there a way to add several RSS feeds? Thanks in advance David Readman
Inconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out that
Open Questions URL In Creator
I've been using Zoho Maker for about a year and am incredibly happy with the value you offer and the niche expertise you provide. I'm prepared to research online responsibly without spending every last penny on website design and development. However,
Mark 'trash' as read
Often I trash emails that I don't read - they then sit in trash as unread. Is there a setting I can choose so that anything going to trash is marked 'read'? Once I've trashed something, the fact that it's unread really doesn't matter :) Thank you.
Change Fav-Icon on incoming Mail
Hi! In Firefox4 the new App function is offered. I put zoho Mail in an "App". But now I can not see the number of mails anymore. It would be great if you could change the Fav-Icon when new mail arrives. Then one could see that without having to check the tab. It works with the Facebook icon. Thanks! Gerald
Unable to Add Domain (This Operation has been restricted)
I'm unable to add a domain for my email. This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Twitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually via
Formula - Return Text
Below is an image of a cutout from my 'Deals' Module of some of the data we capture. I want to know if there is a way to insert a formula to automatically drive the "Submission Status" field. Right now it is a drop down with three options, which are "On
Unable to see imported data on Zoho People custom Service
Hello, I've created a custom service on Zoho People and trying to import a csv file made out of 145 rows. Problem is: imported records are not showing up. Please watch this screen recording: https://workdrive.zohopublic.eu/external/1d2cf904fb3938877f09adf10245db5f4d260e90c7a13210f2674ee9ff6e7ef0
Account Custom Field: Unable to Delete
Somehow Industry has been added into our Account Custom Fields within Campaigns. It was added with the incorrect field type of 'text'. Of course I'm unable to add in the correct field of Industry with a Pick List until this custom field is deleted. Photo
ZOHO Mail Server 136.143.188.17 Was Listed by SpamCOP (June 20, 2022)
received email bounced and found out that SpamCOP was listing ZOHO mail server 136.143.188.51 was blacklisted by SpamCOP. This can be seen using the following link: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a136.143.188.17 https://www.spamcop.net/w3m?action=checkblock&ip=136.143.188.17
Bug in Zoho People - Can't change non-billable to billable in timesheet when there is› a start stop time
Zoho People > Timesheet > Create When you try to change a time log from Billable to Non-Billable or Non-Billable to Billable it will not change. To see bug: Create a new timesheet that has time entered Go to a specific item and click on the pencil:
Saving pages as an MHT
Greetings we're looking for a way to export pages created in our creator app, we tried exporting them as PDF which is the available option currently but the page gets split into multiple pages and we get unacceptable page breaks that break the content
Custom Application for clients
Hi I am trying to understand how we as developers are paid for the work we do developing an application that is privately published. Here are the things I am trying to clarify: 1. Who owns the application we develop? The developer, the client, or Zoho?
Product : multiple prices for the same reference
Hi, I have a doubt. I need to have my stock in the crm in order to be able to send quotations. and the same ref might have differents prices. Let me give you an example ! I sell refurbished Iphone 6s. The ref stay the same "iphone 6s refurb" but I can
Deactivate Employee Sign in option on Zoho Books portal.
Personally, I do not like my customers to see the branding of the Software I use. In the case of the Zoho paid version luckily all Zoho branding can be removed. Unfortunately on the client portal there are still several places where Zoho branding is
Creator Environments - Failed to Public
I have an app in Creator and now I am trying to edit in the Envirnments settings. I am trying to publish to Development however keep getting "error in publish" Is there a way to find the specific errors and make fixes as at the moment I have no idea
Quel est le meilleur chemin vers le support ?
Bonjour, Un peu de mal a obtenir des réponses aux questions. La qualité du support peut être souvent désastreuse et parfois, mais trop peu souvent rapide et efficace. Pouvoir retrouver tous ses tickets depuis l'espace "support" classé par produit est
Zoho WorkDrive - Disable Button/Folder
I have been able to successfully make use of the Share Files/Folders to everyone on the Internet API request. I took the link generated and placed it in an iframe. It shows the relevant folder however that folder is within another folder or is nested.
Zobot won't close ticket and open new one
Hello! I'm having a trouble with Zobot while trying to open multiple tickets for the user during the same conversation. I've created a simple SalesIQ script to close the ticket by its ID and implemented it into a plug. It really does close the ticket
Stripe integration questions
Hi, I am just integrating Stripe with Zoho Invoice so I haven't tested it yet. When a client clicks the link to pay online within the email, I assume the %InvoiceURL% goes to something that is connected to Stripe? Stripe offers ACH as of January 2016. When clicking the same pay online link, is the ACH option there along with the various credit cards that Stripe accepts? Thanks, Helen
I want to specify the creator of Deals in the API or PHP SDK.
Hello! I have a question regarding Deals in CRM. When creating Deals from the API or PHP SDK, the Deals are created in the name of the person who issued the refresh token. Is it possible to specify the ID of the creator so that it is not the person who
CRM mobile application not providing NOTIFICATIONS for task.
We are on the zoho one subscription and are not receiving any notifications across android and IOS for assignment of tasks. I have checked all of the phones notifications setting on device, and all are accepting notifications, Tasks are not being seen
Tip of the week #28 - View all incoming and outgoing team emails effortlessly
Let's say Kevin is the head of marketing at Zylker. He's part of three teams - Content Marketing, Digital Marketing, and Marketing Operations. Under those teams, he's part of various inboxes such as User education, Blogs, Landing pages, Videos, SEO, Paid
Webhook trigger in Flow not triggering Workflow rules in CRM
Hi all, let's see if anyone can help. I created a Flow (details below) whose trigger is a webhook. That webhook is pasted to all Elementor web forms in our Website (Wordpress) . The leads get created with no problem in CRM after every submission but they
Is there any other application that we have that is integrated with Line?
Hi, I would like to know if there is any other Zoho application (besides Zoho CRM and Zoho Desk) that is integrated with Line? Thank you. Piyawan
Zoho Inventory and Costing
Does anyone know how does Zoho Inventory works with QuickBooks Online when it comes to sending inventory COSTING data between raw materials and standard labor costs. Is there a way to add labor costs and if so, is there a way to separate product costs
Using Zoho One in not-for-profit organizations
We are a national not-for-profit organization and implemented Zoho last year. I am looking to connect with other not-for-profits that have adapted Zoho for their unique needs (not from a sales perspective). Zoho support seems geared towards the sales
Portal level reporting by attendee
Hi, When an attendee is participating to multiple events, it would be good to be able that this attendee could get a report of all events it particpated. Also, when this attendee bought multiple tickets on behalf of other attendees, the report should
Max number of records in database
Hi, what are the max number of rows and columns that can be imported?
Duplicate tickets from support email
Hi, All tickets from our forwarded support email are duplicated, we checked the configuration of the mail server and emails are only forwarded once. Is there an option in Zoho Desk to limit duplicated tickets for 1 email received? Regards, Cyrille
Can we create tickets in Zoho Desk via an excel upload
I have an excel with a number of issues being faced by a client and would like to create tickets using an excel upload, is it possible on zohodesk.
Sales Invoices billing in multiple units
We are into FMCG business both food and non-food. Question i wanted to ask is for eg : - We purchase rice in bags. We sell in kilos as well as bags. Is this available in zoho books invoice. Similarly other items like cooking oil , we buy in cartons and
The month that was at Zoho Workplace | November 2022
Hello Community. Wish you all a very happy Christmas! 🎄 🎅 🤶 Hope you're all doing good and staying safe. While you're enjoying this festive season we at Zoho Workplace have brought you some exciting enhancements and feature releases from the month
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