increment a number field
I don't want to use the autonumber field in this case and would like to add my own. I've create a number field called Client_Code, how do I go about incrementing this field by +1 in deluge? Form Name = Customers Field Deluge Name = Client_Code thanks
All Events Shifted Forward 2 Days + Forward Arrow Not Working
Raising for second time (original post disappeared). 1) All events within the Zoho Project Calendar have moved forward by 2 days - past, present, and future. All events once due Monday are now on a Tuesday, Tuesdays are Thursdays, etc. etc. etc. and
Integration Subscriptions - Modulbezeichnung, Spaltenbreite, Spaltenbezeichnung
Bei uns wird das Modul "Zoho Subscriptions" angezeigt. Die Modulbezeichnung sollte man umbenennen können Hinter der Modulbezeichnung sollte die Anzahl der Datensätze angezeigt werden Die Spaltenbreite muss insofern optimiert werden, so dass Datumsfehler
Access ticket comments (content and metadata) inside the standalone Analytics app
Hello, unfortunately, I found out that the ticket comments can only be accessed via Desk's built-in reporting feature. Since we can only use the standalone Analytics app due to the very limited functionality offered by Desk's internal reporting function,
My email name is different
Hi Zoho, Please help me, I tried to connect my domain to zoho to create a business mail, I have connected the MX and the SPF, but I can't see the DKIM. Please help, I tried to send an email and the email address that is appearing is 1654898292707_781532065@zohomail.com
Have not been receiving emails for months and havent been able to get a response for help.
I noticed that my admin zoho email and any of the associated emails have not been receiving emails or the recipients of emails sent haven't been receiving them. I have tried to contact about fixing problem and have had no luck getting ahold of costumer
Issue with new chats notifications
Hello guys. Hope you all are well! I'm opening this thread to ask if anyone has been facing the same issue that I am. The issue is the following: My support team uses Zoho Desk to handle the incoming chats. I've set some rules to route these chats. Everyday my team report to me that 4 or 5 chats are going direct to missed status (they report to me that the chat notification did not appear). I've collected the ids of these chats and sent them to Zoho SalesIQ team analyze. They gave me the following
Switching from Google Workspace to Zoho... domain and emails
Once I migrate my domain and user/email/calendar data from Google Workspace to Zoho... can I cancel my google workspace account without any worry that it is somehow still connected to the domain name? Thanks
Backup the email to the local computer
As I am using the free version, the IMAP is disabled, so how can I connect to the Zoho mail using Outlook or other tools in order to download/backup the email to the local computer?
how do I change ownership of contacts from users who are no longer in the CRM
I had user A user A owned contacts X Y Z * user A is gone I want to find and change all contacts XYZ * to user B I can't search for contact owner A as CRM does not allow me to do that How do I change all contacts(X, Y and Z) owned by A to user B?
Zoho Subscriptions & Zoho CRM Products
Hi, Why are my Zoho Subscriptions Products are not available in Zoho CRM Products ? Therefore, it means that I can not generate a quote from CRM & validate the sale + subscription invoicing through Zoho CRM ? It completely breaks the Zoho ecosystem
Upload 20MB+ Files directly to WorkDrive
Hello, I am a big fan of Zoho Forms & Workdrive. My work involves requesting for documents and information from clients. The size of a single document is around 100 - 150 MB. Since Zoho Forms doesn't allow uploads above 20MB. I am left with the following
Announcing Zoho Analytics 5.0 -- A Modern Self-service BI & Analytics Platform
We are extremely delighted to unveil Zoho Analytics 5.0 - A Modern Self-service BI and Analytics platform to the public. Experience analytics like never before with the following new capabilities and enhancements: Comprehensive AI-Powered Data Preparation
Ticket response time inaccurate
I just replied to a ticket that was sent 7 minutes ago yet my reply states I responded in 1 hour. Is it meant to say that? Does it mean responded within 1 hour ? Otherwise surely it should state responded in 7 minutes or just give the time I respond
Auto Translation of KB
The Auto translate looks very positive for most documents. However, does Zoho have any way to tag a section of text in the KB to tell the translator to skip during the translation process? Example : An English KB that lists some paths on a mac like :
How maintain user data/email etc for external contractor set up as user to be deactivated
For a couple of years we have had an external contractor setup with a user account and interacting with us through several Zoho applications such as Desk, Projects, CRM etc. We are using Zoho ONE and have these applications configured. We now longer have
Best way to do quality assurance in Zoho Support?
Hi, my client wants to do quality assurance (QA) on the support replies from their reps. What's the best way to do this? Ideally I'd like to have 5% of all tickets go into a special queue that the manager would inspect and give a quality score.
Mail sent to Outlook ends up in Spam
Hi, All emails sent to outlook addresses end up in spam. I've played about with the dns records to no avail. I'm yet to receive a response so my support request which was sent 9 days ago. I've attached email headers to the email I sent to support to
OAuth 2.0 Connector with PKCE
I want to announce here new version of application on marketplace [OAuth 2.0 Connector with PKCE] This is renovated app for minting the OAuth 2.0 tokens. As you may know, [PKCE] (Code Verifier) is becoming a new standard for OAuth and as of now supported
How to Fetch > 200 Contacts form Zoho Books
Hi everyone, I'm running into an issue getting more than 200 records from the Zoho Books API. We are using this to populate a dropdown with a list of all active customers in a Creator dropdown field. Here is the code below: response = zoho.books.getRecords("Contacts","xxxxxxxx","&status=active&contact_type=customer","zohobooks");
Black Listed
ERROR CODE :554 - 5.7.1 Service unavailable; Client host [136.143.188.15] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.15 Please help me
CUENTA BLOQUEADA PARA ENVIO DE MAIL
hola, me comunico por que tengo un problema de bloqueo de servicio y necesito solucionarlo, en mi caso ya me paso anteriormente un bloqueo ya que tenemos mails mal agendados en las bases de datos pero son de clientes que proporcionan mal sus mails, tratamos
Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked
I have this email info@aradaljabal.com, but I couldnt send outgoing email. Can you please help?
Cannot access Zoho Writer documents since this morning!!
Hello, Since this morning I can’t access my Zoho Write documents. I’m a medical professional and I’m starting to get worried. Can you please fix the bug?
What's New in Zoho Subscriptions - June 2022
Hello everyone, We've made updates to Zoho Subscriptions that help you handle taxes and compliance better, along with a highly requested enhancement to calendar billing. Here's what's new in June: Billing Months for Calendar Billing (Early Access) The
What is syntax to change external link permissions from Edit to View?
I need to change permissions on an external share link from Edit to View. Here is my code to create the external share link with edit rights. How to modify it to change to view-only rights? // Create External Share Link mp = Map(); mp.put("Accept","application/vnd.api+json");
Import PDF
How do i import PDF document into ZohoWriter?
Zoho Forms --> Zoho Desk --> Mailing Street Mailing Zip and Mailing City
Integrations Zoho Forms and Zoho Desk.. does not contain Costumer fields like Title, Mailing Street, Mailing Zip and Mailing City, like in Zoho Forms integration with Zoho CRM. So there is no connection at all. I want to create a ticket and create/update
Resend Invoice to New Email Address
Hi there, I have created a new subscription in Zoho Subscriptions. I received an email response that the email address has changed and need to resend to alternate email address. I have added the new email address to "Customer". My question is, how do
Zoho Marketing Automation Goal appears empty in Zoho CRM
The reached goal defined in Zoho Marketing automation get synced to my ZOHO crm. Modified Time in CRM is ok, but the label for the goal is missing in my crm, I see an empty field. What could cause this error? It seems that my goal name is written in the
Project Calendar has skipped 2 days
Hi, Having come back from the Jubilee Bank Holiday weekend here in the UK, we have found that the entire contents of the Project Calendar - past, present, and future - has skipped 2 days. Mondays have become Wednesdays and Fridays are now Sundays. Any
Uploading PDF
We're trying to upload a PDF in Backstage (in this case a PDF press release for an event). Looked through everything - I can upload images and presentations, but don't see a way to upload PDF. Is there a way to do this?
Lead management module
Hi I am a sales manager and we use Zoho one to manage all our business. I looking for a super efficient way to call leads. My dream is a windows with one lead in it and after a call, my rep can add info like "no answer" or "no deal" and then click a button
Email Scheduled Tab Or Button required on Front
Dear Team, Please add Button Left side panel for Email Schedule to add edit or delete & etc. Regards, Subhash K
Path visualization from Departure to Arrival airport
Hi Zoho team, Is there any way to map or show the routing activity of airlines from source to destination? Thank you! Swathi
How to link a new module to the contacts related list
I have created a new module and want that module to link to the Contacts module just as Notes, Attachments, Emails etc do. How can I make that happen?
New Features: Service Availability and staff booking page themes!
Dear All, Want a dedicated schedule for your one-on-one services? How would it feel to have one-on-one services open for consultations only during certain times? You need a superpower to make that happen and we give it to you - Service Availability is
Automatically close a task when a tag is added on an account
Hi Everyone! I just need help on how I can automatically close a task related to an account when a tag is added to the account. Thank you,
What is the best way to reach customer support?
I am a new customer, just set up an account with 48 subscription for my company yesterday. Sent two emails for two different problems to support and over 24 hours later, no reply. Not even a confirmation email that a ticket has been created. This is way
How to upload file to desk and attach it to a ticket
I want to bring tickets from a local private system to Zoho as part of a data migration. In doing so, I need to transfer attachments (database BLOB) to Zoho. These files should be transferred to the attachment of tickets. How can I accomplish this?
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