Can receive but not send emails - just changed website hosting to WordPress
Our website developer is moving our website and changed the hosting. Since then we can receive but not send emails, and Zoho is showing that our DKIM is not configured. I've tried adding the TXT for DKIM to WordPress but still cannot send email. Any ideas?
Check for Missing Date in Formula Custom Field
I've created a custom field, 'Review Date' that I am trying to get the Formula field to check if anything has been entered and if there is, to calculate based on that field, if not, calculate based on creation date. I looked everywhere for a way to find a 'null' for a date field but couldn't find an answer. No matter what I do, I get "Incorrect data type of argument." How do I check if a date is null or not? If( Contains(${Accounts.Company Status},'Prospecting'), If( (${Accounts.Review
Zoho Campaign generated emails go to SPAM
All my Zoho Campaign generated emails go to the recipient's SPAM folder. Research indicates this is and has been a Zoho Campaigns issue posted for 7+ years. What progress has been made to advance a higher email receipt success rate and overall Zoho
minutesSpent predefined
Hi, We are using Time Tracking and we want to pre-define options which Agents can choose from. We only enter time in 0 / 15 / 30 / 45 minutes format. If we work 1 hour for a customer it is 1 hour 0 minutes. If we work 1 hour 05 minutes then it's 1 hour
Some fields of my Zoho Desk Layout isn't accessible in Zoho Analytics
I frequently use Zoho Analytics to treat some data of my Zoho Desk tickets, but I've just noticed that some fields that I added to my layout are not shown in the Tickets table on the "Zoho Desk Modules (Data)" paste. Why is this happening, and is there
Get related list from CRM
Hi, I've got a Creator form. I want to pull data from Potentials, and its related-list, Products. This should work, no? CRMresp = zoho.crm.getRelatedRecords("Products", "Potentials",input.CRM_Lookup_ID) Can you only use getRelatedRecords for 'sub-modules'? Can someone explain why custom modules aren't supported in crm tasks? And is there a better way than clumsily re-purposing a default module for this purpose? Thanks! Levi
Usage Log Wish List / Feature Requests
Hello, all! I thought I'd start a thread to capture our collective Usage Log feature requests, in no particular order: the ability to search across all columns the ability to download the log the creation of a new log entry type called "Warning", and
every email sent to hotmail or outlook go to spam folder
Hello, I recently checked that, when I send a campaign I have users from gmail, yahoo, hotmail outlook, etc... To gmail and others everything is fine my email is delivered in their inbox, but when is sent to a hotmail outlook, always go to spam first I thought It was becouse of the images and html design, but then I tried sending plain text messages I mean anything of images and html, but the mail ends in spam folder of my hotmail subscribers. what can be the problem, does not matter what messages
SPF VALUE
how to recover my SPF VALUE? Accidentally I skip to set up it on my domain provider. I need to recover it.
Tip #12: Información antes que promoción en tus newsletters
Tips and Tricks #12 para Zoho Campaigns, adaptado de Vipasha Sinha ¡Hola comunidad! En este nuevo tip sobre Zoho Campaigns y las campañas de correo electrónico os presentaré algunas cuestiones a tener en cuenta al enviar boletines de noticias, que pueden
How to change the format data from a table in Zoho Analytics
When importing a Google Sheets as a Data Source in my Zoho Analytics workspace, a "Month" column was imported as a "Text" data type, and not a "Date" data type, as shown in the image below. As I use its data in some Querys and Charts, I'd like to change
Google Calendar
Hello, Is it possible to sync more than 1 google calendar? I have a personal and also company calendar. Thank you, David
Disable user to change their profile
I'm currently using Zoho email service and I would like to ask if there is any option that the administrator can disable the normal users from changing their profile? I could not find any option in the admin panel. As the organization, we would like to
Client Users
I need to be able to add client users as responsible for completing tasks. It is not allowing me assign client users to a task because the task is flagged as internal. Even when I flag the tasks as external, it will still not allow be to assign. All
KEY-VALUE - Can not execute "get"
I created a new Mail Filter with "specific function" and use the "default" code (For a new empty template) i.e. this: messageDetails = zoho.mail.getMessage(mail_messageId); mailContent = messageDetails.get("CONTENT"); fromAddress = messageDetails.get("FROM");
Error: Account not Active
Hi, Getting Account not Active , For any support or queries, kindly contact support@zohomail.com while accessing my email. Everything else looks fine. Please fix
Add Buttons & Links to Layout Rules
It would be very helpful include Leads and Buttons in the Layout Rules. Basically, we want to hide/show buttons based on a deal's stage. Doesn't seem to be possible right now.
Can you duplicate a Task List Template?
Can you duplicate a Task List Template? It will just make it easier as we have Task Templates that we need to duplicate and there are 200 tasks in the list. I don't want to have to redo all 200 tasks just to make a new template. Please help me with a solution!
Multi language survey
Hello everyone, How can I add a language option in published zoho application? I want to make a survey and the first option will be language and the rest of the questions will change according to the user input. Looking forward to hearing from you. Thank you! Aroub
My Mail goes to Spam at exchange online
Hi, my Mails which are sent to office365 Accounts go into Spam. SPF and DKIM is set. Here is a raw test Email out of the Junk Folder of office365 sent from my account: kti
Looking for a setting in Creator
Hey, I just need some navigation help. I can't seem to find where to set the .pdf attachment name for a record template.
Zoho Mail Client is crashing when printing emails
The Zoho mail client is crashing whenever I try to print an email out. I've attached the log file.
I can't delete my account.
It's really annoying that something so simple as deleting my account is so impossible D: It claims I am not authorized to perform the action of deleting my account. Why do I want to delete it? I want to change my email's name. And yes, after trying EVERYTHING, the only possible way to change my email user name seems to be deleting my account and creating another. I tried creating another email and making it the super admin account, but the option to change the super admin was denied. I had a difficult
Request for HELP from everyone (Who has an account with Integromat)
By The Grace of G-D. Hi, If you have an account with Integromat (Even a free account), I'd like to ask your help in a small thing for you but a big thing for all of the current and future developers of Zoho Vertical CRM. There is an app request with integromat
Can a closed Zoho Mail tab/s be reopened?
I closed a tab or maybe a couple tabs of previous email messages that I would like to be recovered. Is there a way to reopen them? Is there a history of previously opened tabs that can be accessed? Also, I have Zoho Mail open in different places, some
Zoho Mail tab limit
Sometimes the Zoho Mail tabs get consolidated into one tab that says "Restore [the number of] tabs." I know there's a limit of tabs that can be opened at one time. If the previously opened tabs gets consolidated, does that mean while those email messages,
Linking an Image in a CRM Template Not Working
I set up a CRM template using HTML import from Campaigns. When it's being sent in CRM, the header image will need a different link each time. However, when I highlight the image and try to add a link, it gives an error that text needs to be added. There
How to change the status of an ACCOUNT(S)
I'm currently setting up the CRM for our company and I just want to know if there is a way to change a status of an ACCOUNT, the statuses are "ON GOING", "CLOSE", "PAID"... etc. Looking forward to your response.
Redéfinissez votre marketing digital avec Zoho One
Bonjour à tous, Dans cet article nous allons découvrir comment Zoho One donne à votre équipe marketing un ensemble d'applications pour gérer un travail plus efficace et plus productif depuis une plateforme unique. Le marketing digital regroupe de multiples
Dashboard - summary of all projects
I have just started playing with the trail account and wondering if there is a way to get a summary or dashboard of all projects? Is the only way to toggle between projects is the dropdown in the upper left corner? Any assistance is greatly appreciated. Phil
Update the Contact with the Account Type
When viewing contacts, I want to be able to filter them by Account Type. It seems this basic function is not available? Therefore, the work around is to create a custom field on the account, which I have done and also called it Account Type. I know
Zoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!
Is it possible to map the Deal's name when converting a Lead?
Hi, We know we can modify how the data in a Lead is mapped when is converted to a Contact and a Deal is created. However, the name of the Deal is always the name of the Account generated. Can we use the name of another field to generate the name of the
Role Based Discounting Rights
Hi, I'm facing trouble with setting up a role-based discount limit for the users of the CRM. Though the approval process lets us define it based on few conditions along with creating new fields in the module towards the end the users still are allowed
Temporarily suspending 'Live Chat' support
Edit - 31/May/2021 - The Live Chat support has been restored Dear Customers, In an unfortunate turn of events, More than 50% of our Recruit Support staff has been affected by Covid-19. While we are attending to ensure they recover and get the best
Attaching a file to an Invoice via the API using PHP
Hi, Do you have any examples of how to attach files to an invoice using the API in PHP? Regards
How to create a package if the items are not in Sales Orders
For a project / maintenance / contract If items are not included in Sales Orders. How is it possible to deliver the items from the store for the project / maintenance / contract. How to track to which Project or Maintenance or Contract the Items are issued
Collect ASAP questions
Is there a way to collect the questions asked by users to ASAP so that we analyse them and see what people need? Thanks!
Master Tickets
Dear Zoho Desk, I would really like the functionality to create a "Master ticket" by connecting other tickets to it. If the "Master ticket" is closed then all of the connected tickets are closed/solved as well. In other words the "Master ticket" can be the "Problem" where all tickets connected to it are "Incidents". If the "Problem" is solved then the connected "Incidents" are considered solved as well and will be closed. Additionally the "Incidents" would receive a comment (or similar) with the
Facebook Global Pages and Zoho Social
I asked about a year ago when Zoho Social would support Facebook Global Pages and was told there was no plan. I am curious when this will make it into the roadmap. Seems zoho social is not useful for large global brands without this support. We desire
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