Zoho SMTP server down?
Since yesterday 25 Oct 2020 CET I cannot send mail through the Zoho SMTP server. I also cannot ping the server smtp.zoho.com, whereas I can ping mail.zoho.com, msync.zoho.com, etc. It therefore looks like the server is down. Best regards, Rob
Cannot create ticket in API, INVALID_DATA error returned against valid json.
Hi, I'm trying to use the API to create a ticker, and I and getting an unusual error back when I post up data to create a ticket. I have called the API endpoint to list the departments, and I am taking the id field from one of the ones listed and putting
Add CC when Customer adds a ticket
Hi, I want to know how this could be done. A customer wants to add a CC of the submitted ticket to his supervisor. Thanks in advance!
Involkurlを利用してパラメーターを指定する方法
こんにちはサポートチーム ポータルから申請されたユーザーが自動でユーザーグループに振り分けられる処理を作成したいと考えています。 そのため、involkurlからdeskAPIを呼び出してユーザーグループに振り分けるサンプルコードなどは頂けないでしょうか。 よろしくお願いします。
Ubuntu command for autostarting unattended agent
Somehow the Zoho unattended agent was deleted from the startup applications in my Ubuntu system. Despite uninstalling and reinstalling the command line for running the unattended agent is not automatically filled out during installation. What should the
How to use Writer in combination with WorkDrive
I can't seem to figure out how to use Writer to create and edit documents in WorkDrive. When creating or saving a document, it will only show my Docs folders. Could someone please point me to the relevant documentation?
Community Digest - October 2020
Announcements Take part in the virtual Halloween costume contest and win a gift hamper worth $100 from Zoho! Block your calendar - Here's the second part of the focus group webinar series to build long-lasting customer relationships with Zoho CRM 2020
Assign territory to account automatically
Hello Zoho support! I have a doubt regarding the new territory management feature: It is possible to assign to an account to a territory automatically based on the user's territory (the user that creates the account)? I have created 2 territories, lets say Australia and Brazil. Now, Australia contains 2 sales persons, and Brazil two more sales people. My objective is to isolate the accounts from these two territories and that if a sales person from Australia creates an account, this account will
What's New in Zoho Books - September 2020
Hello everyone! Here at Zoho Books, we're always working to build new features and enhance our existing ones for you. This month is no exception. Let's look at what's new this September 2020. Use business performance ratios to track organizational progress Monitor your organization's financial health with business performance ratios. These metrics help you understand the financial results of your business so you can stay on top of your cash flow. You can view: Current Ratio: The comparison of your
Correo entrante deshabilitado
Buen día, Desde hace varios días que algunas de las cuentas de correo electrónico que manejo están deshabilitadas cuanto ingreso a la plataforma me dice que el correo entrante esta deshabilitado y si intento activarlo me dice que es una operacion permitida para usuarios pagos. Por favor ayuda, requiero habilitar los correos. Los correos son sac@tripclub.com.co ventas1@tripclub.com.co ventas2@tripclub.com.co
Workflow Rules for Calls - We Need to Talk
Dear Zoho CRM Product Team: Below, is your announcement regarding new workflow rules for calls and I can confirm that I have this activated in my account. Zoho CRM Announcement It's in our nature to innovate and try new things. As we refocus on products that provide our customers with the most value, Zoho CRM is announcing Redefined Workflows for Calls. I've tested a workflow whereby, when a call is received from a number that is not recognized in the CRM, it triggers the creation of a new lead.
Zobot and intro.js
Hello I am a coder, but still new to the zobot's deluge language and zoho in general. I designed a tour using intro.js for my wordpress ecommerce site.... now I need the zobot to run the tour when the customer needs it. Does anyone know how to invoke the command wpIntroJs_StartTour() from the zobot?
How to change customer portal language?
Hello, when I log into my backend, I see all texts in Spanish, since I chose my personal information to have Spanish as the language. However, when I load customer portal, all appears in English. How can I change it? Thanks Jaime
Mails Landing in Spam
Hello -- I am sending mails to colleagues outside of my domain, and they are landing in spam. This is creating an issue and we are considering moving off of Zoho to fix this. What can be done?
Syncs stuck in Import Queue
Hi everyone, I have a few syncs stuck in the import queue. Is there any way to view this queue or to push the syncs through? Cheers, Richard
Copy article link
We're using the Desk KB more and found an issue when trying to share articles to colleagues, from within Desk. If I want to leave a private comment on the ticket, with an article, you cannot use the side widget, because the option to 'Share a link' creates
Zoho SalesIQ: Overview and Best Practices FREE Webinar Nov 24, 10 am PST.
Click here to register. Join us on Tuesday, November 24, 2020, at 10 am PST, for our monthly webinar on Zoho SalesIQ. The hosts of the CRM Zen Show, a weekly podcast dedicated to Zoho News and product reviews, will discuss Zoho's business platform application
Sending emails from Zoho desk, what are the options?
Hey guys, I thought Zoho Desk could simply have SPF records added and then get emails sent out as mydomain name as zoho would send emails on behalf of my domain. I was recently told that i can only achieve that using SMTP, meaning that zoho desk would
Can't see tickets of other colleagues of mine in Zoho help portal
Hi, My workmates and I can not see eachother's tickets from Zoho Help Portal. What should be done? We all have zoho one account. Thanks, Andreea Mihaela Petrea
This Week in Zoho News - CRM Zen Show Episode 117
Click here for the latest podcast and news. Zoho News Zoho People Introduces "Office Readiness" This introduces three forms, to help assess if your worksites are ready to function and accommodate employees and visitors: Work Premises Work from Office
Monthly Average
Hi, I have this pivot table, which i share for technical assitance, where i calculate a monthly total for CANTIDAD DE FACTURAS, VALOR DE FACTURA and NUMERO DE RADICACIÓN. I need your help on how to calculate a daily average for this 3 concepts according to the days of FECHA DE DIGITACÍON of each month. Its important to understand that VALOR DE FACTURA can be added up but the other two need to be counted . I made an example on excel for august so you can understand more or less what im looking for
Customization of the blog template
Hi Team, I have to develop a blog on Zoho but it has to be of a different layout, like the below mockup. How can I customize the blog in Zoho sites? refer to the below screenshot
Updates - January, 2020
Hello App Creators, A very happy new year to all of you! The interactions we had with you last year made Creator's 2019 journey remarkable. And we'll be working hard to make sure Creator gets even better in 2020. We'd like to welcome you into the new year with some updates: Support for reading NFC tags Accessing apps as PWA - - - - - - - - - - Support for reading NFC tags Zoho Creator's native mobile apps can now read data stored in NDEF tags and input them in form fields. Learn more NDEF - NFC
GPS Capture Field
Need the capability to add a GPS capture field to a sub-form (and Forms, in general). Our field techs collect data from several locations into the same subform and capturing their physical location is an important data point. Forms is already able to
Delay in sending
Hi, After running a a campaign with an A/B Test sent at 18.26 and with a Test Run Duration of 2 hrs, many clients email us telling they received the campaign at around 0.00 - 1.00am of the next day. Was there a problem with the servers or maybe was a
AA101:Ops! Aconteceu alguma coisa errada. Tente novamente mais tarde
Olá! Estava criando um segundo usuário no painel e ao criar o e-mail da conta, a mensagem "AA101:Ops! Aconteceu alguma coisa errada. Tente novamente mais tarde" aparece. Fiz algumas buscas, tentei realizar os procedimento, mas sem sucesso. Então venho ver se alguém me ajuda a resolver e que me seja permitido criar o e-mail para meu cliente, já que ele usa um só e este é o principal. Desde já, agradeço toda e qualquer ajuda. Muito obrigado!
Zoho CRM not showing the entire email thread from Zoho Mail
Hi We use Zoho Mail and Zoho CRM. We see emails in CRM because we have them sync'd but we do not always see all the thread. Is there a reason why some of the emails in the thread are missing? Is there a setting we can change? Thank you,
How to Import Tags into a CRM Pick List Field
Hi I need to import Tags into a number of CRM Custom Pick List Fields. If I create a csv file, how can I setup a varying number of tags to import in the csv file? Kind regards John Legg Owner: The Debug Store
Ask the Experts - Zoho Inventory #26: 5 hours of live discussion on Purchase Management in Zoho Inventory
Hello everyone, We hope you're all safe and well. We are back with another episode of 'Ask the Experts - Zoho Inventory' to discuss everything on inventory management. Procurement is a crucial part of every business
Cannot download desktop lite app
Tried several times to access the download page for the desktop lite app but neither Chrome or Firefox will allow access as the security certificate appears wrong. How can I get access to download? This site can’t provide a secure connectiondownloads.zohocdn.com
How to account for cash based advance paid for a device purchase.
Hi, We purchased a device for a total of 30,000. But to book the device for special order we had to pay an advance of Rs.1000 which was paid by one of our employee out of their pocket. We have reimbursed the employee for this amount. But the problem is
Zoho Assist on Citirx Servers
I signed up for Zoho Desk Pro yesterday. I was given a 90 days trial for Zoho Assist. I really want to use it to help support my end users. I think this would be a perfect tool and love that it integrates with the ticket system. I started testing this
No such CRM account error
{:code=>"NO_SUCH_CRM_ACCOUNT", :details=>{}, :message=>"There is no such CRM account for the user.", :status=>"error"} What does this error mean? We recently reset our sandbox environment and have a new one setup, this obviously generated a new organization
If statement for after this year
Hi I'm looking to create a formula column that will look at a particular date field (in this case it's called Renewal Due Date) and if the date is after this year return the word 'Yes' or 'No' for all other dates and blanks. Any help would be much appreciated.
Tagging Geo-location in Photos is now supported in the latest version of Zoho Bug Tracker Android app (v1.2.2)
Hello All, In the latest version of the Zoho BugTracker Android app (v1.2.2), we have brought in support for tagging Geo-location in the photos. The location can also be copied and the latitude/longitude info can be pasted in desired fields, if needed.
aggregate formual
Dear Team, I have created one aggregate formual as duplicatecount in main Table ie "Lead" table , "Lead" table joined with other "B" table , I created "LeadB"query , i need that aggregate formaia column in created query "LeadB". please suggest how to
Small Business Heroes Podcast #4: Streamlining Business Process with Virtual Assistant
How to take the pain out of your business routine with virtual assistant? Listen to the founder of SOS (Specialized Office Support) - Amy Wall, who has been helping businesses streamline their business processes like sales, marketing, accounting and even
How do I setup a portal!? Theres no option
Hi, Im using Enterprise edition. Im following the instreauction about setting up a portal. The instructions tell me to go to Setup > Channels > Portals. But theres no such option. Portals are included within the Enetrprise edition arent they? Thanks
Mirror 2 Seperate Zoho CRM accounts into one Joint Business CRM
Hello, I'm brand new to the Zoho CRM platform. However, I have two partners who use it already. They would like to create a Zoho One account that mirrors the information in each of their individual CRMs. I've been given the task to make this happen. Is
Internet facing
Is it possible to have a Zoho Creator app internet facing with no login? If yes is there an add-on or cost to make that happen?
Next Page