Client host [185.172.199.227] blocked using dnsbl.spfbl.net
We got the following Problem: info@etforge.de INVALID_ADDRESS, ERROR_CODE :554, ERROR_CODE :5.7.1 Service unavailable; Client host [185.172.199.227] blocked using dnsbl.spfbl.net; https://matrix.spfbl.net/185.172.199.227 When you can solve the problem? best regards Frank Lemm
Marketers Space - Why should you authenticate your domain?
Hello, One of the most talked-about features in the email marketing world is domain authentication. Domain authentication and many of the acronyms surrounding it may sound foreign to those who are unfamiliar with tech terms. This post aims to show that domain authentication can be understood without specific technical knowledge. So why should you authenticate your domain? Spammers and phishers swarm all over the internet, looking to prey on marketers who do not authenticate their email addresses.
MRR subscription
Hello, Apparently the MRR and ARR are visible only until Dec 2019, where is it possible to modify the end date in order to see the MRR forecast? Thanks in advance,
Send confirmation email using the default template on submit if the Status field == Submitted
Dear Zoho Creator Team, Is it possible to write in Deluge script to trigger the Send confirmation email using the default template on submit if the Status field == Submitted ? The currently default template is fine however can I trigger Creator to use this template to send an email conformation to several departments when a user updates our Status field for the form to equal "Submitted" Currently, the form sends the default template when the form is first submitted. However, I would like to only
Activity Summary Report
I am trying to create a report that summarises the number of "Activities" performed in a given time period (e.g. Month to Date) by each person in our organisation. I can create individual reports that give me summaries for each of Tasks, Calls and Events, but not one report that adds all of the Tasks, Calls and Events together. Is this possible? And if so, how do I do this? Thanks in advance.
Import data lookup module by custom field
Hi there, I'm trying to import data into a module which contains Square order data and a lookup field for Contacts. I have a field in my Contacts module called "Square Customer ID". During the import, it lets me select a Contact by Contact ID or by email. How do I select it by "Square Customer ID"?
CRM 101 - How to schedule a future telephone call
How do you schedule a future telephone call you want to make? It only seems current and past calls can be noted. Now I am using this software to look for a job. Thanks jp
Can't post on Instagram
Hi all, we're using Zoho for almost 1 year now and suddenly we're facing a problem with one account: we post on Instragram, the platform sends back the usual message "yey, we're live" (or smth), but the post is not published. Happened every single time with that particular account. Any help, please? Ty
Linking two fields in the same module
Hello, here is my objective. I want to track customer accounts that go inactive i.e. haven't purchased in over a year. I already have a field that tracks the last sale date (called "Last Sales Date"). I then created another drop down field (called "Account Status") that allows you to choose "Active" or "Inactive". What I am hoping to do is have the drop down field automatically update based on sales date. For example, if an account has not purchased in over a year, the "Account Status" would automatically
Spotlight 12: Market your event with affiliates
Affiliate marketing has gained a lot of popularity in the last decade, and almost all businesses—big and small—are including it in their promotional strategy. It's efficient, cost-effective, and has been known to yield outstanding results. Also, with
Related dropdown fields
I have the following master table of States and Cities. How do I insert related fields in another form, so when the State is selected, only those cities in that particular state are displayed in the City field. Currently the lookup fields in separate forms show all states and cities. State City California LA California San Diego California San Francisco California Fresno Florida Jacksonville Florida Miami Florida Orlando
Limit some profiles to web and others to mobile portal
it would be great if we could control which profiles can access the web portal version and which can access the mobile version of the portal. that way we can give access for administration to the portal web user, and acceas for the regular user to the mobile app only.
Placeholders on direct ticket replies
Hi. is it possible to use placeholders on direct ticket replies? For ex: Customer sends a ticket to helpdesk, then to monitor their tickets, I'll manually add the customer portal button placeholder when replying to the original ticket.
What's New in Zoho Inventory - November 2019
The following are the new updates added to Zoho Inventory in the past month. Add Item Header You can now easily categorize items in your invoices and give them a common title using the Item Headers feature. To add an item header: Go to the Invoices module. Click the + New button in the top right corner. Under Item Details, click the drop-down button next to Add Another Line and click Add Item Header. Add the header name and press tab. The Item Headers can be dragged and placed above any item.
Disappearing access to email - EU related
Hi I've created an email account for my wife and have a major problem with accessing it. When she navigates to the zoho mail login she gets taken to the EU login page and when entering the all account name and password information it says no such account. When I try and create a new account then with the same, non-existent email address I get told it's already in use. A simple way forward would be appreciated. Tim
Creating and updating tickets from the client side
Hi, i'm creating a mobile app (Unity3d), it will be used by my customers, and i need them to be able to create tickets and add comments to tickets. I haven't found a way to allow customers to add comments or conversations to tickets through the REST API as they do from portal. Please Help. Thank you.
How can we set up password creation prompt during agent invite?
Hi, Our support center have recently started using Zoho Desk and I've been faced with issues about setting up a password, and using the Forgot password option. On the invitation link provided to the agents upon creation of their account, they are immediately logged in to the system without having to set up a password, and going to Zoho Accounts to change password requires the current one which they don't have. So best I can advise them is to use the Forgot Password option. However, agents have been
How do I link an article in another article?
Within the knowledgeable, there is a place to link: When opened: However, no matter what key words I enter, even if I enter the exact title of the article, nothing populated: It always says "No matching article found". This is the exact title of the published article within the same department, in the same desk application of KB. Is this not the functionality of this feature? If that is the case, what is the functionality of this feature? If this is the intended functionality, how do I get it to
Import Contacts
Hi, How can I import contacts from .xlsx or .csv and that are located in the accounts that correspond to them, which are already in the CRM? I have the free version. Can someone help me please? Thanks a lot!!! Jose
Centralized holiday list accross all Zoho apps
Is there a way to sync all holidays set on different zoho apps?
Send Email button for Sales Order
Hi, is it possible to add a button to the sales order view page that sends the order as an email automatically to the contact, with the PDF template attached and the email template pre loaded? saving the need to seleck the templates manually? Thanks Harry
Integration with InvestorCarrot site not working
Hi, I have an InvestorCarrot site, and I have entered my Zoho CRM credentials (I set up an app password in Zoho specifically for this) into InvestorCarrot and mapped the fields per the instructions here (https://help.carrot.com/tutorial/zoho-crm-forms-integration/). InvestorCarrot support have confirmed that everything appears to be working on their side but, whenever I try to enter data into my InvestorCarrot site, none of it makes it through to Zoho CRM. Is there a way to check what's going wrong?
Automatically attach last upload to workflow mail
Greetings, is it possible to automatically attach the latest upload on a record (e.g. a pdf-attachment at contact record) to a mail notification generated by a workflow rule? Thanks for your help! Kind regards, Tobias
Greylisted
Hi, I've been working with this new server however, I had trouble to receive email sent by contact form from my wordpress website. MX record, SPIF & DKIM all working and validated. SMTP error from remote mail server after RCPT TO:<info@ktpb.org>: 451 4.7.1 Greylisted, try again after some time Really need your help right now.
Add alias to @mydomainname
When I go into the control panel it says no alias found and to add a new one and when I try I get an error message that says there is already one there. When I send test, it doesn't appear to be working.
Tip #3: How to delay sending emails in Zoho Mail - Enabling Outbox delay
"Ignore my previous email" .. How often have we sent this, after sending a wrong email to someone? To avoid such email mishaps, you can delay your sending for a minute or two by enabling Outbox for your account. How Outbox works? When Outbox is enabled, you can specify a time duration in minutes as Outbox delay. When you 'Send' an email, the email is placed in Outbox for the specified time duration before it gets actually sent. Hence after you send an email, if you realize that you made a mistake
Cell format to allow spilling over to right
I Excel and prior version of Zoho Spreadsheet... the data entered into a cell would display in the current cell and spill over into the cells to the right if they were not filled. The new version of Zoho truncates or maintains the display to the current cell only. Many of our prior spreadsheets used the spillover area in headers, but would now require each of these cell to be Merged for display purposes. Is there a way to allow the cell to display to the right is not occupied by data, as in the
Zoho assist errors
Hi guys, Having a couple issues: 1. {"error":{"code":1022,"message":"User Action not allowed"}} appears when attempting to download unattended installer when clicking on the download link. It also appears when clicking COPY for a weblink. This account is the OWNER. 2. I have tried to change owner to another member and it says its "successful". However, no changes are actually made and this account is apparently still the owner.
zoho sheet too slow
this takes for ever to load on edge, is there any issue?
counting cells with a dash
I seem to be stuck on using a wildcard character. Across a range I want to count how many instances of the dash "-" character. I tried this and it does not work: =COUNTIF(B4:R6;"*-*") Can someone help me with this one? Thanks, Jeff
How can I receive the replies to my email blast
Our company has sent out multiple email blasts using Zoho. However, we are unable to receive the replies to the campaigns. I have consistently set the same email as the "reply-to" address but none of the replies have been received by this email. When viewing the reports, I have seen that there are replies, but none of these are being sent to the Reply-to email address. What needs to be done in order to have the replies sent directly to the reply-to email address? Thank you!
Site stuck
Is something wrong with zoho sites? Mine is stuck on a picture I didn't even use.. even on my previous saved pages it is stuck on that picture. I tried changing the picture, reformatted the text and then bam it went right back to the mess it is now. Thank you!
Hide/Show section based on a subform entry
Hello Creator community, Question - can I hide/show a section based on whether or not a value exists within a subform? Example: A subform contains a picklist called "Tax Forms". If an item is added to the subform with a "W-2" in the "Tax Forms" field, can it then show a section elsewhere in the app called "Additional W-2 info"? Where I'm at: Here is the screen I would normally add the workflow to hide/show a section. But the "Select a field" drop-down doesn't allow me to set the condition to a value
No recibo código de verificación
Me he registrado ingresando el nombre de mi dominio y la información solicitada pero al momento de ingresar el código de verificación para validar la cuenta no puedo continuar ya que no me llega el código
Show Account image using the CRM API V2
How can i display the Account's image (Record Image field) outside the CRM using the API? I have uploaded the image, and the API response shows this for the Record_Image field: "Record_Image":"dfde9da94c4af4e8330d8b4ef40f7fa2409ced5e92ffcfb3ce22a34d8b1fbe8e6b2dc804fa19320ad0834fcbd73df04c7e45578b23beaf950d0ad9992686c87416ff0d77be1300a2d84c919625c29774" Is there a way to display the image using this long string? Thanks in advance!
Custom function to save a draft based on an email template
Hi everyone, I have a question about custom functions. Situation: there is a transition in a blueprint on Zoho Desk where an user has to send a reply to a ticket based on an email template that must be slightly modified each time for each customer. Problem: since the email must be modified it can't be set up as an automated email in an Alert in the "After" phase of the transition. At the moment the user must select the reply option, find and select the right template, edit it and finally complete
ZohoOne user - Can't schedule social media posts
We recently upgraded to ZohoOne with 30+ users. When I head to the scheduled posts tab in Zoho Social, I get this message: You can't schedule any new posts since you're currently on the Social Lite Plan. Upgrade now to start scheduling posts again, or check out all our Pricing plans.
Send invoices to multiple CUSTOMER recipients
We have some customers who wish to have the invoices we generate emailed to multiple recipients at their company. I know Zoho subscriptions has the ability to add multiple contacts to a single customer, but does that mean ALL communications between Zoho Subscriptions and the customer will automatically get emailed to each and every contact under that customer record?
Counter from 2 dates
Hi I am trying to create a formula where it gives me a number by subtracting difference from 2 dates Completion_Counter (result to go here) Reported_Date - Date_of_Completion = Completion_Counter Is this possible so for example if report by date is 20/11/2019 and Date of Completion is 21/11/2019 the result on Completion Counter will be 1 Thank you for help
Difficulty viewing sent document when trying to sign on phone
Hello, We are just getting started on Zoho Sign. I am experiencing no issues sending a document to myself, or completing a document when I view it on a computer. However, when I try to complete the same document while viewing on my phones email inbox,
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