${Cases.Recent Comment} not respecting line breaks
When we leave a public email and we notify the customer via an email, the email that the customer gets does not show any line breaks even though the comment posted did have a line break. The merge tag being used to pull in the comment on the email is ${Cases.Recent Comment}. EXAMPLE: Agent posts public comment: Hi Mike, We are happy your issues are resolved. Thanks, John ------------ THE EMAIL that uses the merge tag ${Cases.Recent Comment} comes to the customer and states: Hi Mike, We are happy
パートナーや他のユーザーの皆様によるZoho関連のイベントを投稿できるサブカテゴリー
みなさん、こんにちは！ Zoho Japan Community Meetup Round2が無事成功いたしまして、まもなく発表される次のRound3のMeetupの計画を進めております。 ミートアップ中に、オンラインフォーラムでパートナーや他のユーザーの皆様によるZoho関連のイベントを投稿できるサブカテゴリーの公開について発表しました。お気軽にご利用ください。 投稿の手順： Add Topic → アイデアの入力 → タイトルの編集 → コンテンツの詳細入力 → カテゴリー「ZOHO JAPAN COMMUNITY」を選択 → サブカテゴリー(フォーラム)→ ユーザー/パートナーからの告知 ZOHOジャパンコミュニティチーム ------------------------------ Hello everyone !! After our successful Round 2 ZJ community meetup we have started planning for upcoming Round 3meetup which will be announced shortly
problem handle mail with a third party like getresponse
I bought a domain in godaddy, once purchased use zoho mail to create a corporate email, then I wanted to manage that corporate email from the email marketing platform (getresponse) but when sending emails from there I had problems, contact getresponse support and I They responded as follows: "Hello, Thank you for waiting while we consulted your issue with our Deliverability Team They reported back that the message was sent within one domain - smarterstelevision.com (FROM and TO addresses were using
User setup
I have a few users who can register but cannot submit tickets. When I login and try to find them they are not listed as customers but they are able to login ? Once they login they get an error when they try and submit a ticket. Very strange
Zoho CRM Plus steps into its 5th anniversary!
Dear customers, In this time of gratitude, we would like to thank you all for your immense support throughout our journey towards providing businesses the ultimate 360-degree customer experience they deserve. We value your presence and appreciate your confidence in us throughout these years. From our start as a bundle that brought products for customer-facing teams together to becoming the most integrated and unified customer experience platform, we couldn't have done any of this without you. Thank
Create Users
I have a few users that are having a hard time setting up their accounts in the help desk app. Is there a way that I can just set these account sup for them and give them a password. Some of my staff is older and this just might be easier for them . Thaks
How to Limit The Creation of Tickets per Account in Help Center - Zoho Desk
Hello! We are needing to limit the creation of tickets per account for our users, but we cannot find a way to do it. My question is whether there is a way to set this limit. Thanks!
Filtering Report Passing URL Parameters
Good day, I create a report to be accessed with a Url Link that pass filtering parameters to the report view, in this report I have available the search tool, when I search something and then click on cancel search button the filter disappear and the report show all the records. How I can protect this records views for undesired users, Best Regards,
Two Factor Authentication tab disappeared from User Details menu
Hello! In the Super Admin's control panel the User Details menu the Two Factor Authentication tab for specific users is gone. It's interesting because Ctrl + f says it can find the words 'Two Factor Authentication' on the User Details page however there is nothing to click.
We can't access Zoho Desk suddenly
Dear Technical Support Engineer, We have been using Zoho Desk Free plan. But there was a following message and we became to be not able to access it suddenly. message: The trial period has expired. To continue using Zoho CRM Plus, please contact the administrator (xxxx@xxxx.co.jp). We were able to access few minutes ago. And before this issue appeared, we didn't get any message. What should we do for using Zoho desk free plan as usual? Could you please let us know? We appreciate your cooperation.
10月-ウェビナーとセミナー
みなさん、こんにちは！ 10月-今後のウェビナーとセミナー 学習セッションに参加してください。 無料 今すぐ申し込む Enjoy learning ! Don`t Miss it ! Zoho Japanコミュニティチーム
Multiple Facebook pages for single brands
I’m currently using your free trial and have my own agency, I was disappointed to see that I can not have multiple Facebook pages for a single brand. I have 3 different brands that require their business units to have individual Facebook pages for those locations as well as an overall brand page thus allowing these brands to control reviews for certain sites etc. Can I just confirm that the system only allows one facebook page per brand? Is there no way of changing this?
Can't send any email
Whenever I try to send an email this message is being showed: "No fue posible enviar el mensaje: "Motivo:554 5.1.8 Dirección del remitente bloqueada" Could you please help me?
no recibo ningun correos
Hola. tengo problemas con mi correo porque no me estan llegando los correos, solo puedo enviar.
Help with automatically printing an invoice
Hello, we are currently using two systems for our subscriptions and we would like to condense them all into Zoho Subscriptions. The problem is the people using our old system get paper bills in the mail and we would like to keep it that way. There are not that many people in the old system so I can just manually enter them. I also created another field in our form that is a checkbox saying USPS Customer to differentiate between the two. I would like to be able to setup so when an invoice is created
Email not sending to zoho
Hello. I created an email on my domain and added it to my zoho account. I created another email on my domain to use as the From email for contact form 7 but I get an error when I try to send an message through the contact form to the email added on Zoho. The message sends when I change the email routing to Local Mail Exchanger but I don't get it in my zoho app. Kindly assist with this.
How can I get discount to show on the quote sent to the customer?
Hi, When creating a quote there is an option to add a discount. However, when the quote is sent to a customer or extracted as a PDF the discount does not show. We would really like to be able to show on our quotes what discount amount the customer has recieved. Any help would be appreciated. Thank you
Somre users are blocked
Hello, Some of my domain user receive a message that tell them that have IMAP access blocked, but inside the admin panel all seems to be ok, two of them are juridicocentral@alradelsur.com and j.hidalgo@alradelsur.com, could you help me to resolve this issue? Best Regards, Mario
Not receiving emails
Hi, I just set up my ZOHO account to host my business email. I can send emails but I cannot receive any. Here is a screenshot of the error message.
DKIM cannot be enabled for the domain as no verified default selector present
Can't get the DKIM working. May you please check my account (webshop@phone-accessories.nl) to see what's wrong?
Customer Emails in Books
Hi, I want to be able to view the emails from other credit controllers in my team to customers in books, on the Customer page under the emails tab I can see the system mails but not the content, and I can only choose to view emails from myself and not
How can create Sub-Field inside a Field to using custom fields?
how can create Sub-Field inside a Field to using custom fields? I want to create Sub-Field inside a Field such as Name field with Prefix Salutation. Following figure for your understanding... It is possible OR not? If any one have solution of this question then tell me.
mi cuenta de zoho en outlook me pide la contraseña y no me deja entrar y me dice que mi cuenta esta bloqueada
mi cuenta de zoho en outlook me pide la contraseña y no me deja entrar y me dice que mi cuenta esta bloqueada mi cuenta es admisiones@unifrarips.com
[Webinar] Schedule work orders directly from Zoho Creator
Hey folks, This Thursday at 12 PDT we're hosting a demo of our SmartScheduler, which was previously featured in a Zoho Practitioner webinar. Since then, we've made some enhancements to it to support both appointment and work order scheduling. Chief Solutions Architect James Converse will demonstrate it all, including: Scheduling from a CRM button or from a Work Order in Zoho Creator Scheduling individuals, crews, and equipment usage Easy drag-and-drop interface Google Maps & Calendar integrations
Threshold Bounce Rate
Hi, What is the threshold bounce rate for campaigns? Clayton
Does Zoho Campaigns support dynamic links with Wistia
I want to track user activity on my Wistia-hosted videos from my email campaigns. Please answer the following for me: Whether your email marketing tool supports dynamic links (i.e. merging user data into URLs); What the URL email merge tag is for your email marketing tool. Thx.
Zoho Assist invites not going out
I'm new to Zoho Assist so perhaps I'm missing something. I'm thinking of switching over from Teamviewer, but so far have found the invite by email functionality of Zoho to be non-functional. Invites simply don't reach the customer. They can use the link I send and I assume they can also join using join.zoho.com by entering the session ID I give them. For me, the invitation feature is important in representing a trusted email from me to my clients. Can you let me know why this is not working.
Nurture leads using the GoTo Webinar extension for Zoho CRM
Webinars are an efficient way to build and sustain customer confidence, which helps marketers connect with their clients and differentiate themselves from rivals. Webinars can even improve marketing performance and customer relationships by helping brands
Tip of the week 46- How to craft effective subject line? (Part-One)
Let us travel back to the time when the door-to-door sales were most prevalent, where the sales began with a knock on the door. Every sales guy on our door was unique in their own way. If salesperson A made us to slam our door then salesperson B pinched us with curiosity. Now, with whom did you end up buying their offer and what made you do that? Yes! It was the salesperson B who created a great first impression with the way they introduced themselves and the product, that either made our doors open
How to fix price and add sub-total and commissions?
Hello, As you know, in the quotes module, you can add mutiple products with possibility to choose the price. Is there any possibility to "fix" the price and make unchangeable for my teams? Also, is there any possibility to add discounts, comissions or to modify generally in the products details? Thanks,
Não consigo receber meus e-mail do zoho no outlook
estou enviando e-mail de teste para, mas não recebo nenhum.
Marketer's space - Date-field Autoresponders
In our previous post, we learned about signup-based autoresponders. In this post, we'll discuss date-field autoresponders. Date-field autoresponders let you send sequential emails based on a particular date to your customers. You can also create custom date fields that represent a specific purpose relevant to your customers. Here are a few examples where you can use date-field autoresponders: Wish your customers a happy birthday Remind your customers about the end of their free trial Remind your
Data Binding Between Central CRM Database and Other Zoho Apps
For anyone that's used Zoho Inventory and Zoho Books together (or, honestly, used any of the Zoho Financial Suite), you know that the integration between the two is fantastic. They're essentially two sides of the same coin, and all updates in one are instantly reflected in the other, because they draw on the central Zoho Finance Suite database. Is it in Zoho's roadmap to create similarly well-connected systems between other parts of the Zoho One suite? CRM-Financial Suite immediately jumps to mind.
Saved Captions
Much like Facebook has "Saved Replies" in messenger, it would be great to have "Saved Captions" as a button when creating a post. I frequently post a similar contest post once per week and change up the first paragraph (but the rest of the post is the same every week). If I had a "Saved Captions" feature, it would save me time and keep me on Zoho instead of switching back to Publishing Tools and tracking down last week's post to copy & paste. Similarly, many businesses use the same few hashtags
VAT number
I require my VAT Number and my Client's VAT Number to be on all Printed Invoices. It would be great if I can input the VAT number in the account level and get it automatically in any invoice done to that client. Thank you
Upload file to field using PHP-SDK
Hi all! Using this documentation I am trying to upload a file to a field in a Leads record, but it doesn't work. Below is my code: $record = get_record('Leads', <Lead-ID>); $filepath = '/path/to/my/file.docx'; $record->uploadAttachment($filepath); Besides not seeing the file appear in the Leads record, I also get an error message: Notice: Undefined offset: 1 in zcrmsdk\crm\api\response\CommonAPIResponse->setResponseJSON() (line 105 of /var/www/html/vendor/zohocrm/php-sdk/src/crm/api/response/CommonAPIResponse.php).
Q3 updates for Zoho Sprints
Hello all, I hope you are all doing great. Happy to connect and share a few updates. This quarter is filled with small yet interesting new features and enhancements. Let us take a look at them right away! Zoho Projects integration We successfully launched the much-awaited integration between the waterfall and the agile model. Configure your Zoho Sprints portal with Zoho Projects. Start mapping the projects, work items, log hours, and users in both applications. Learn more. Work in progress limits
Zoho notebooks
How many storage space over the cloud is given by the Zoho notebooks
Zoho Creator App Post Submission Redirect
I'm trialling Zoho Creator and it meets most of our requirements. One problem I'm having is when testing on an Android device using the 'Zoho Creator - Business Process Automation App' if I submit the form according to how I've got the settings setup it's supposed to redirect to a completion page... but it does not - it simply reverts to a blank form again:
My iPad Pro keyboard’s arrow keys stopped working
Hi there, I’ve been using the app for quite a while now and noticed just now that my arrow keys don’t work when writing a note. This is extremely weird since it functions ok on other apps. I’ve updated my iPad to the latest OS, as well as updated the Notebook app itself.
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