Unsubscribes Not Moved to Do-Not-Mail
After a recent campaign, we had a handful of unsubcsribes, but none of these people made it into the "Do-Not-Mail" list. Why is this, and how can i rectify it?
Assignine new users to projects from One Admin Panel
Hi! We have around 600 active and 500 archived projects and each of them is assigned to one of 9 groups. We have around 80 users right now from 6 departments. Each department manages 1 or eventually 2 groups of projects (50-200 projects per department). We are facing similar problems whenever a new user joins our organisation because we need to assign to him all projects from a specific group but there is no functionality like this for now in Zoho One (we can search projects only basing on their
Pricing model based on number of Zoho licenses
As far as I know, currently is possible to set up a fixed price or a monthly subscription fixed price in Zoho Marketplace. I suggest to add a variable pricing variant to both models based on the number of Zoho licenses the customer holds. Fixed pricing models are very harmful because they punish small businesses preventing many of them from buying products.
Subscription Pricing Model Yearly Option
It would be awesome to let customers choose the option to pay a one full year discounted subscription as an alternative to the standard monthly subscription. I'm sure the advantages of doing so don't need to be explained further. They are obvious.
Send Email to Group of Users Selected in Multi-Select User Lookup Field
Hi- Users in Form A select employees in Form B to send emails to. The email addresses of employees in Form B is set through a user lookup field called Email_Address. On successful submit of Form A, I'd like to send an email to all employees selected..I have the following script, which is not triggering an error but also is not triggering any emails....does this have something to do with the source of the email address coming from a user lookup field? for each r in Employee_Database[ID = input.Assigned_to]
Do I need to worry about Zoho CRM API 2.0 migration?
Hello, I understand that the Zoho CRM API 1.0 is going to be sunset soon. I'm trying to see if I need to upgrade anything on my end. Looking at the codebase, I only saw a few Zoho-related stuff: <form action="https://crm.zoho.com/crm/WebToLeadForm" ... ></form> Zoho Sales IQ widget script <script src="https://crm.zoho.com/crm/javascript/zcga.js" ... ></script> If I understand this correctly, none of them actually uses Zoho CRM API and doesn't need to be updated. Is that right?
Task Model - Need Option for Pick List Field
Currently the SUBJECT field in the Task module is SINGLE LINE only but has pick list option available. There should be an option to change the field to PICK LIST to prevent staff from avoiding the pick list values. This will enable cleaner reporting for activities.
Offline mode not working with Firefox
Hi, Just noticed that offline mode in Writer is not working with Firefox.... using latest version on Win 10. Tested on 2 x computers with same results. Setting up offline seems to work OK. Close https://writer.zoho.com/documents Disconnect Wifi Go to https://writer.zoho.com/documents gives server not found error. Also tried clicking on a Zdoc file in my Workdrive sync folder and server not found appears. Its not a feature I use a lot but would imagine if I have to it would be important. Also tested
Every time I archive or delete an email, it automatically opens the next one. How to disable this?
Hi guys. As the title suggests, every time I delete or archive an email, Zoho Mail (web version) will automatically open the next email in the list and mark it as read. I almost never want this to happen, so I need to click "mark as unread". This gets quite annoying when cleaning up a whole inbox. Is there a way to disable this behaviour? Kind regards, ~Chris
MH Segmentation Best Practices
Hello users and Zoho team, There's no doubt that Zoho Marketinghub has increased the segmentation capabilities. Now, we are even more able to powerfully organize our contacts in several ways. There are so many alternatives that sometimes it gets confusing (at least in my case). So, to shed some light on the best approach to segment contacts in MH, how Zoho and other users are structuring leads and contacts? How about taking Zoho CRM as a common ground for everyone of us and share how have you designed
Zia - Candidate matching to JOs and filtering
Hi, It would be great if we could use Zia's feature of matching candidates in reverse: "Find matching positions" from a candidate profile. Also, it would be great to be able to filter the results: matches must be candidates that are under a certain application stage or JOs that are under a certain JO status, certain destination, etc. Best,
IMAP sync delay
For last few days we are experiencing delay in IMAP syncing with outlook 2010/2013/2016. Mail in Inbox shows up with delay from 30 minutes to few hours or only after restarting Outlook. Sometime new mail cannot be seen in web client either. Sent email may dissapear as it was never sent.
I want to hide the attendee list for a meeting
I just planned an event, but I do not want all inivited guests to see who I invited and who will be coming to the event. How do I do that?
Calendar Actions - On Click of Available Time/Date
Is there a way to have a stateless form open when clicking an available Date/Time on a calendar view instaed of having the default Add New Record Form?
More Transparent Pricing in Zoho Marketplace
I think the marketplace should be much more transparent about extensions and apps pricing. Potential customers can only see either "Free" or "Paid" tags on products offered, but it's impossible to know the prices for "Paid" products unless the potential
Load image form merge field URL
Hallo, I created a brochure for my used products which is filled automatically from CRM thanks to merge fields... The only problem I'm having is related to the images... In my product in Zoho CRM I set the images url... I know I can load image from URL in Writer but I want this run automatically for each product... Is there a way to do it...??? Please check the attached file... Thanks
I can't re-create a user
I had a user which I need to create name: xxx lastname: yyy email: xxx.yyy@zzzz.com delete that user and I need to create it this way name: xxx lastname: yyy email: xxx@zzzz.com but the system throws me wrong that this user exists what can I do?
Zohodesk Copy Paste issue
Hi Team, When we paste some table from excel or Onenote to zohodesk tickets earlier tables used to copy proper without any issue. Now when we paste tables its assuming as image. Please suggest a solution for this.
Help - settings / info regarding Criteria to Trigger Bot (so not to annoy repeat visitors)
Hello, I cannot find more detailed information on "Criteria to trigger bot" settings. I realise some settings are obvious...but others are not eg. "Number of past chats"; does this include bots? Does it include bots that visitor did nor respond to? Is there any help page that provides information on the various criteria options? Meanwhile, could you please help with this requirement? — "Settings to show the bot only 1 time to a person within a 14 days" eg. For all visitors show "Zobot X", but only
Using Classic Theme - Add New Ticket button in Header is too small
Hi, For our business, our tickets are called "Service Request Tickets." I'm using the Classic theme and I like the little thumbnail/button that says "Add New Service Request Ticket" in the header. The problem is that it cuts out our phrase at "Add new Service Requ..." Can you please help me customize the CSS/HTML to make this button wider? I want our whole phrase to display. Please see attached image.
help! Lost super admin password
hello I need help changing the super admin lost password admin@mkindustrial.com.br
I already sent several emails to the support but without success,
I tell the emergency service
eric barbosa
admin@lcasolucoes.com.br
API v2 C# SDK Null Reference Exception
Hi, I'm try to connect to Zoho API using C# Sdk. I was following the steps in official documentation and I'm getting Null Reference Exception. Here is a sample code: var config = new Dictionary<string, string> { {"client_id", "..."}, {"client_secret", "..."}, {"redirect_uri", "https://localhost"}, {"access_type", "offline"}, {"persistence_handler_class", "ZCRMSDK.OAuth.ClientApp.ZohoOAuthFilePersistence, ZCRMSDK"},
Can't recover admin password.
Back with another issue. The IT ex-employee who created the account on Zoho, can't help with password recovery saying he "doesn't remember". The recovery e-mail is ti@. The password recovery for ti@ sends emails to an outlook.com account which we don't have access to. We need to reset the ti@ password so we can go back managing our domain. Can you help? Thanks.
Can't access my Zoho account for admin@dimensioneleven.online
I replaced my phone and lost the configuration in the Google Authenticator app. I did not save any backup codes. What are my options? It says to talk to the admin, but I am the admin.
Report showing Leads/Accounts with no future events
Hi I have been able to create a report for Events Planned for the Future. The filters in Leads and Contacts allow me to look at records with no open Activity - is there a way to do this as a report? Ive tried a number of ways, I just can't seem to get it to work. On that point, it would be great to convert filtered views straight into a report Thanks
I want to hide the hamburger icon on the top right
Hi, I would like to hide the hamburger icon on the top left of the zoho mail. I don't want users clicking on this and being confused. The underlying services don't have to be removed but i just don't want it to be visible. Is there anyway to make this happen? Best regards
I don't see Bengali in PDF and in Print
I don't see Bengali in PDF and in Print. Please add the Bengali language.
Unblock outgoing mail account
Over the weekend, I'm not sure if my account was hacked but my email address was sending out strange messages and has subsequently been blocked. I changed the password but now cannot unblock the account. I do now however kindly need my account unblocked to enable me to send out work emails please. Please assist, urgently - thank you.
Onboarding / Walkthroughs
I've sent an inquiry to support asking this, but thought to add it here as well, as it sort of makes sense to have it as part of SalesIQ anyway. I was wondering if there are any plans to provide some functionality similar to Appcues or other similar services, to allow us to add popup walkthroughs to apps or web sites. The stuff that pops up when users comes to the app or site for the first time showing him around or when a new feature or functionality was added to introduce it. Or perhaps one of
Account is blocked
Hi My account is blocked cause using VPN, I have login my admin account and change password follow https://www.zoho.com/mail/help/adminconsole/troubleshooting.html#block and download the oneauth but still not work. Hope you can help me unblock my account. Many thanks!
zb-code
I switched my hosting and lost Zoho domain verification and I can no longer retrieve zb-code. My email service has stopped working and I'd like someone to pass this code again to configure in the new hosting. MX records have already been configured, and I've waited 48 hours and the problem continues, so I just need to solve the zb-code problem. On the control panel zb-code no longer appears indicating that it's still validated (but not in the new hosting). Help please!
add a quick-switch shortcut to search and spotlight search (Cmd + K ,
then Enter)
here's another efficiency enhancement to help users switch between chats. user story: as a cliq user when i have an unread message in a channel or direct message, i would like the ability to use the search or spotlight search shortcut then immediately click enter so that cliq can automatically switch me to the most recent "unread" message, without me having to manually type in the name of the channel/contact or to use my mouse. i've used other business messaging apps like cliq, slack, rivr, etc.
Non any results after getData() - PHP SDK
Hello, I'm using the PHP SDK on a symfony website. I have implemented all the persistence and the connection with access and refresh token. But I have a problem when I execute this code : $configuration = $this->getConfig(); ZCRMRestClient::initialize($configuration); $zcrmModuleIns = ZCRMModule::getInstance("Contacts"); $bulkAPIResponse=$zcrmModuleIns->getRecords(); $recordsArray = $bulkAPIResponse->getData(); print_r($recordsArray); It returns me : Array(). So there is no any results, Can you help
I get only empty responses on PHP-SDK
The problem is like in topic (https://help.zoho.com/portal/community/topic/non-any-results-after-getdata-php-sdk). My code: $ZohoCFG = parse_ini_file(__DIR__.'/resources/zoho_sdk.properties'); /* [client_id] => 1000.XXX [client_secret] => 50eeXXX [access_type] => offline [accounts_url] => https://accounts.zoho.eu [apiBaseUrl] => https://www.zohoapis.eu [apiVersion] => v2 [redirect_uri] => http://localhost/zoho [current_user_email] => XXX [currentUserEmail] => XXX
not verifying my domain
Hello, I tried all the verification and its wont verify. used the html and all. what can I do?
Forwarded email rule needs confirmation code
I have found out how to set my account to forward all email, but I only want it to forward emails that are coming in as my alias account. When I set up my rule and set it to forward to a particular email address, I receive a confirmation code but I dont know where to put it. To be clear, I removed my old forwarding addresses from mail settings > email forwarding so there is nothing there. I go to mail settings > filters and create my rule. I set my rule to forward emails coming in for X and send
MX record is not getting verified - AWS LigtSail server
Hi My domain is with godaddy but Nameserver is pointing to AWS LightSail server. I have added MX record in the server. Domain is verified but MX is not getting verified. Kindly help me. My domain is infodoc.com
Unable to send message: Reason 550 5.4.6 mail rate exceeded limit
Hi, one of my user is unable to send messages. He is getting message he cannot send. Error: Unable to send message: Reason 550 5.4.6 mail rate exceeded limit user's email is bosco at ground-reality dot com In my control panel his account is NOT BLOCKED. Please resolve.
HOW TO DELETE UNDELIVERED MAIL AND MAIL ADDRESS IN ZOHO
I SENT MAIL UNAVAILABLE MAIL ADDRESS AND I DELETE MAIL FROM MY SENT BOX BUT STILL I CAN SEE NOTIFICATION IN MY SENT BOX AND UNAVAILABLE MAIL ID SUGGEST WHEN I CREATE A NEW MAIL. SO HOW I CAN DELETE IT BOTH.
Can't send emails from webmail and client
SMTP just doesn't work anymore. I've tried sending emails from Outlook and webmail. Outlook asks me for the password. Webmail says that emails addresses are invalid, even personal ones, outside the company domain. CAN receive. Help. Thanks.
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