Enabling IMAP
So i have tried to enable IMAP on my account and in the settings it is ticked off as on and theres a green border on the IMAP button next to the pop button, but when i mouseover the IMAP button the tooltip says that IMAP is deactivated, And all my tries to setup Outlook2016 seems to fail. im trying: imappro.zoho,com 993 smtp.zoho.com 465 k******@n*******.dk emailpassword What am i missing? Thanks
Status that stop SLA clock
In my Help Desk, we spend lots of time waiting on customer reply and currently I cant stop the SLA, which means tickets overdue waiting on customer. I have created a new status as Waiting on Customer (status closed), but it notifies customer that the ticket is closed. Is there any way of having this clock feature ? If not, can Zoho look at it for future versions ? Thanks, Vanessa vanessa.larney@innovative-edge.co.uk
No pop imap access. Signed up, will be cancelling!
Signed up to your free email service but its no good. Cannot access it via my mail client using IMAP/POP so its pretty useless. I may have taken a paid plan in future as my needs grow but due to this short signed restriction I will now be cancelling my account after 1 day! You do not make clear that this is not available and waste people's time in signing up.
ZoHo CRM not showing ZoHo Desk Tickets
We have recently added ZoHo Desk and have mapped all fields and configured 2-way integration with Leads, Contacts and Accounts. There is now a ZoHo Desk section showing in ZoHo CRM for these modules, but they never show any ticket activity from ZoHo Desk. What other setting could be preventing the CRM from showing related ZoHo Desk tickets? Kevin Tanner
Email already exists
Hello, I have added nathan1997@gmail.uk.co as a user. I want to create a custom email for him as nathan@melissas-munchies.com. It tells me it already exists. Can you help me clear that up?
Not being able to assign a "TEAM" to a Closed status used Blueprint transition
Hi there guys, as the title implies we're having some issues with certain actions triggered with our Blueprints given that when we make that a certain transition triggers a UPDATE FIELD on the Assignee/Ticket Owner on Desk to a TEAM and that status corresponds to a CLOSED status-type it stays as "Unnasigned" and is not being assigned to a Team properly. Please do let us know if this is intended or it's due to a bug or how to fix it. Kind Regards. Christian
Custom Login Domain
I just configure the custom login for the email (adding the CNAME to DNS). The problem is in ALL BROWSER has a error "Note : Cookie is disabled in your browser. Please enable the cookie to continue." or doesn't appear the login information. Someone can help me with this issue?
How many times the authtoken can be generated and is there any api for deleting generated authtoken ?
I have generated authtoken and i want to delete with the API , Please suggest me solution for deleting auth token through api and i am able to generate only 10 auth tokens from one account.
Zoho subscription
What are the benefits of upgrading the plans with the standard plan, please explain with the details
Email forwarding not working
I've setup email forwarding and it's not working. Why? I've passed the verification step but I'm not getting emails to the forwarded addresses.
The data you have entered already exists
i need a create my email with my domain : k7.ae if i want create email with m@k7.ae problem say : The data you have entered already exists The data you have entered already exists The data you have entered already exists The data you have entered already exists The data you have entered already exists
zb code
Hello, Zoho Mail! I need some help to find my zb code. I was trying to setup my mx records with third-party hosting service and it asks me zb code. I'd thought that was personal zoho code but it didn't work. Now, I'm begging you for help.
Major Status/Viewing Bug
Steps to reproduce: 1. Go to setup and rename a status that is in use and assigned to a number of tickets. As an example, rename "Waiting for Response" to "Waiting for Client Response". 2. Bug Example 1: Now go classic or compact view and select "Open Tickets". Every ticket that had the status "waiting for client response" will have completely disappeared. 3. Bug Example 2: Now go to Kanban Status mode. In this mode you would think the tickets with the old status of "waiting for response" would at
certificate error
Certificate Error SO Stephen Oles Discussion 10 months ago I recently added a support subdomain to my site using Domain Mapping which links to https://desk.cs.zohohost.com and now the link is not secure and throws a certificate error. How do I ensure me and my clients are using https? desk.cs.zohohost.com
PHP-SDK Special Charaters Causing Error on Update/Upsert
Greetings, I am running into an issue when updating or upserting records to Zoho with specials characters like / or bullets. I get the error below: Fatal error: Uncaught ZCRMException Caused by:'body' in C:\xampp\htdocs\zoho\vendor\zohocrm\php-sdk\src\com\zoho\crm\library\api\response\BulkAPIResponse.php(36) #0 C:\xampp\htdocs\zoho\vendor\zohocrm\php-sdk\src\com\zoho\crm\library\api\response\CommonAPIResponse.php(29): BulkAPIResponse->handleForFaultyResponses() #1 C:\xampp\htdocs\zoho\vendor\zohocrm\php-sdk\src\com\zoho\crm\library\api\response\CommonAPIResponse.php(22):
Block Customers with big overdue amounts
Hi, Some customers accounts sometimes reach big Receivables amounts. (Current and Overdue) Yet Salespersons in our organisation can still keep doing new transactions with them (Estimates, Invoices). So this amount can grow if the salesperson keeps selling
Problem with API insertRecords for leads
I use this API to insert leads on my account but since the 13th may, the API doesn't work anymore and I have the following error : {"code":"4500","message":"Problem occured while processing the request"} Before, everything works correctly and I don't change anything ... Could you help me please ? for your information : I post on the uri : http://crm.zoho.com/crm/private/xml/Leads/insertRecords?apikey=${api_key}&ticket=${ticket} with the content type : application/x-www-form-urlencoded. And the content
Default Field Values
Hi! I'm trying to set up default field values, depending on the account a contact is associated with. If I Create a contact for example I want the address fields to populate with the related accounts address. The process would look like this 1. Create Contact 2. Select Account from lookup field 3. Automatically populate address field with the accounts address (without changing screens) 4. Enable edition of address fields (in case the contact has a custom address)
Additional custom PDF files with invoice
Hi, we are exploring Zoho Invoice. One of our requirement is to send few more PDF documents (certificate, etc) along with each invoice. Those documents will also carry a reference to the item and invoice meta information (like description, invoice number etc). Can any one tried this before, if so provide some pointers? PS: I can create a custom template but that may not help here as I need to send 4 documents in total (including invoice) for each sale. Regards!
Got error while using PHP SDK to authenticate CRM with my project
Hi Team, I'm trying to connect oauth2 of CRM through PHP SDK, it's showing the error to my output. I have sent you the steps I followed in coding and output in the attachment. How I can sort out the problem to be fixed? Note: PHP version 7.2.10 Kindly do the needful.
Being marked spam
Im using the @zoho.com for my mail. More and more often it's going to people's spam folder. When I first started using zoho mail it was pretty rare, now it's about 15%. What can be done?
Not receiving email
My zoho email is support@boosterbuy.com I tried to verufy this email from mailchimp but it says that verification email has been bounced and i also tried to send the mail via gmail but not showing up in zoho inbox sending from zoho to gmail is working
Zoho Inventory/Books desperately needed functions
Hi guys i have studied Zoho books and inventory in details and feel that the following functions are missing. May be you can help me here. Can I set PO approvers by items or item group. Example of an issue- There is a PO approver who may approve the PO of items that dont concern his department. How to prevent one warehouse from receiving items meant for another warehouse. How to print purchase receives? I have configured a role for a person who can ONLY RECEIVE and do nothing else and view nothing
Can not get emails. Sender gets message Recipient rejected
I´m not able to receive any emails on may account "congelados@sabordefamilia.com.br". Emails are bouncing back to sender with message: ak47 rejected your message to the following email addresses: Tati (congelados@sabordefamilia.com.br) Your message was rejected by the recipient email server. Please check the recipient's email address and try resending your message, or contact the recipient directly. For more tips to help resolve this issue, see DSN code 5.1.0 in Exchange Online - Office 365. If the
API for Zoho Bugtracker
Hi. Do you have the API for Zoho Bugtracker?
SendMail Signatures
Is there anyway to easily attach zoho.loginuser's signature to a SendMail function? On a similar topic, is there any way to get the Current User's actual name (not zoho.loginuser) into some sort of plain text? Right now I am using a slew of IF statements to assign real names based on zoho ID's.
SalesIQ widget no longer showing after few days.
I'm on trial version and has copied the widget code to my site and it was working for a couple of days and since Saturday it no longer showed the widget. I have disabled company working hours as instructed in some other posts but still nothing showing. I have sent an email to support but after 24 hours, still no replies. Thank you
Email en carpetas Spam
Hola, cada vez que envío un correo llegan a las carpeta SPAM. Ya está configurado SPF, DKIM y DMARC. De acuerdo a lo revisado por MXTOOLBOX hay problema con el DKIM DKIM-MXTOOLBOXTengo alojado en DigitalOcean, con los TXT como correspondes. Favor ayuda ya que necesito que estos correos pasen a la bandeja de entrada
email
Last 3 days I can not send or receive email. I use zoho.com few years without problem and without change any settings in my email client. Did you change any settings ? In attachments are my settings now and all time before. regards
workflow for discount
hi zoho, I saw you have a workflow can give the discount to a sales order if amount higher than some number, my question is if I want give discount to different products is that possible, like if amount higher than 10000, then product A 30%， Product B 20%. thank you very much.
Where did Trebuchet font go?
Hi, I´m sure that Trebuchet font was available on the Zoho platform in the past (see for example https://help.zoho.com/portal/community/topic/zoho-kills-customized-fonts) - why is it not available now? Can it be re-added? Or institutions documents use this font.
Gitea integration
Hi. Bugtracker integrated with Bitbucket and Github. Can you integrate it with Gitea? https://gitea.io/ Gitea already support Webhooks https://docs.gitea.io/en-us/webhooks/
Budgets in Zoho Projects
I would like to be able to create a project budget in Zoho Project. Is this a feature that Zoho is considering? Earl Rudolfo Zoho Small Business Advisor http://smallbusiness.wiki.zoho.com/
Zoho Bugtracker API
Hi. Do you have the API for Zoho Bugtracker?
Merge two free accounts under a subscription account, and bring all projects under one account.
Hello, would it be possible to do so? I originally had two free Zoho projects accounts and am willing to pay for 1 subscription account. I need to be able to bring the projects under the other free account to this paid account without doing too much hassle. Thank you in advance for any answers. Alex
What's New in Zoho Inventory - December 2018
As we near the year-end, let's see what our team has put in for an enhanced inventory management for your business. Checkout the new features put forward for the month of December. 1) Android App for Zoho Inventory You asked, and so we delivered. We present to you the all-new Zoho Inventory Android app. Now manage your inventory with ease, from anywhere, anytime. With the app, you can manage items, generate and fulfil sales orders, track shipments, and get notified when it's time to reorder items.
Zoho projects storage space
Hi, What is the storage space in Zoho Projects for free plan? In Pricing and SingUps there is written "10 MB files storage" but on the Timezone tab (when I am logged in on free plan account) there is written "Portal Disk Space : 30 GB". So there is 10MB or 30GB storage space? Thanks
Live Webinar: Improve your team’s productivity.
"The strength of the team is each individual member. The strength of each member is the team." – Phil Jackson Whether you're running a startup or working with a team, it’s essential for people to access and work together on files and folders. But this process can get derailed when multiple users and versions of a document are thrown into the mix. Transform the way your team works together and manage members and their files to boost productivity across teams. Join us for a free webinar on Thursday,
Combining Data from Multiple Zoho Apps?
I am just starting to learn Zoho Analytics and would like to know if it is possible to create dashboards and reports that pull data from several different Zoho apps. So far I only see how to connect to one Zoho app at a time. Example: I would like to create a report or dashboard that shows my open tasks across the main Zoho apps I use - Desk, CRM and Projects. Is this possible? Thank You
I am getting "Access denied by administrator"
Hi Team, I have created a document template with one user login id & i have revoked access permission for that user. And changed ownership to another user who is having Grant permission. When i try to create document from creator with that template using
Next Page