Extend Trial
Hi, we use now your trial, but we face still issue within integration with J2Store component (our e-commerce sw in Joomla). We kindly ask to extend our trial for otehr 30 days. thank you in advance. stefano
Advertising image
Is it possible to enter a publicity type image between the customer data and the item grid?
Accessing Subform Fields
I have added a subform to Zoho CRM. How do I access the fields that are in the subform both in Zoho CRM Workflows and Zoho Campaigns? I want to access them so I can use them in these apps.
Outgoing E-mail Blocked
Hi. The last few days I've been unable to send e-mails through my e-mail client, Thunderbird. When using Zoho Mail I can send e-mails, but in Thunderbird I receive an error message and nothing goes through. The message reads as follows: "An error occurred while sending mail. The mail server responded: 5.1.8 Email Outgoing Blocked. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a>. Please check the message and try again.". I've also attached a screenshot of the
Shared mailboxes in zoho mail
currently with our provider "Microsoft", has "Shared mailboxes". This mailbox is shared by people who are no longer there so that others can see the history of the emails without buying another license. https://technet.microsoft.com/es-es/library/mt577278(v=exchg.160).aspx
Not receiving Emails after MX records update
Hi, I got an Email from Zoho that asked me to make an update in my MX records - to remove priority 0 and to add priority 50. For some reason, since then I stopped receiving Emails. That was more than 48 hours ago. Anyone can help out, please? Thanks in advance
MX records set on Cloudflare but not receiving mail
Hi, i've tested the configuration using https://mxtoolbox.com/SuperTool.aspx?action=mx%3agreenbits.hr&run=toolpage, and everything seems to be fine, except "DMARC Record Published", could this be a reason for not receiving emails? The only requirement in instructions was to set up mx records. Done this a week ago, so propagation should occur by now, but i'm still getting response "553 Relaying disallowed" when trying to send an email from gmail at greenbits.hr domain. Thanks in advance for any help
Linking Zoho modules in Reports
Hi, I find that we do reporting to Stakeholders in different Regional areas. This report includes: Projects in their area, Help Desk usage by end users in their area, enrollment Potentials from the CRM, and can also include Training Survey comments/answers. Currently, I use the Organization's zip code to then add addtional information, our designated Region names, and different grant/programs labels we participate with to add a columns. These columns are then used to filter dashboards to different
Server Rejecting Login
Hi, I first faced the problem of not being able to receive the emails on my outlook while everything was working fine on Zoho's webmail and mobile's mail. So in attempts to fix the problem, i tried resetting my account on outlook but setup keeps failing with the error that the server is rejecting login. I checked the configuration settings with my colleagues and your guide to configure on outlook, everything is perfect. I tried setting up on Thunderbird as well, but even there the setup is failing.
How to enable desktop notification (ie browser notification) with Zoho Desk/
I use Chrome on Linux. I have removed all blocked website from Chrome's desktop notifications. Plus, zohodesk is whitelisted (enabled). Browser notifications are working. I can visit this site and test them, and they work https://web-push-book.gauntface.com/demos/notification-examples/ But I have never seen a notification from zoho desk. I saw this forum post https://help.zoho.com/portal/zohocorp/community/topic/desktop-notification-15-10-2015 which says desktop notifications are available. What
Magento integration
It would be great if zoho worked with magento so you could pull users information on what they ordered
Zoho Creator - Special field 'Integration' with CRM Potentials - How to get record ID and use to update other fields
Hi, I have used the Zoho Creator - built in special field 'Integration' to lookup CRM Potentials in a Form. Field name: 'Potential' Field link name: 'Potential' Im trying to get a deluge workflow right that will find the Record Id (Potential ID) from the Potential field as integrated already in the form. This would then allow updating other fields in the Zoho Creator form by populating the data from CRM record. So, this deluge scrip works in a workflow if specifying the potential ID: crmResp =
Embed KB in third party website
how can i embed my KB into a third party website? is there any API and documentation you can provide to help me?
embed KB in third party website
can we embed our KB to a third party website? is there any APi and documentation that can help us?
Lead assignment to Accounts
Hello everyone, Our company rarely (if ever) sells directly to a lead. Much like Ford or Dodge, we sell to dealers who then reach out to the lead for a sale. All of our dealers are currently ACCOUNTS. Leads are eventually converted to accounts as END USERS (type of ACCOUNT). Is there a way to assign a LEAD (end user) to a dealer (ACCOUNT) before it is converted? Roger
Cannot send emails from custom domain
I have set up Zoho Mail to work with my own domain, and it seems to work with Gmail and Yahoo addresses just fine, but I keep getting this error when sending to this one email. (I've censored personal details in the error message below) Could you help me figure out what is wrong? I have added MX and SPF records for my domain so I don't understand why I cannot send this email. Thanks for any help in advance! This message was created automatically by mail delivery software. A message that you sent
Leads, Accounts and Contacts
Our company never sells to end users, much like Ford or any other car manufacturer. Much like auto makers, we sell to our Dealer network. However, we collect leads (end users) through our website, trade shows, etc. Is there a way to assign a LEAD to an ACCOUNT for the dealer to reach out to the end user? Right now, I'm trying to add a lookup field to the LEADS module for "Assigned to:", wherein our internal sales team can assign the lead to either an account (dealer) or contact (again, dealer). However,
Print feature for an event is not printing the Description information within the event field
When trying to print an event from my home and work computers, the description information for the event is blank.
Email sending ok but not receiving - own domain
I've already gotten my domain verified and edited the MX settings so that i can use zohomail with my domain. I could send it out email, but I couldn't receive it any. I try sending from my gmail account and it said "DNS Error: DNS server returned answer with no data". my domain is shm.com.pk Can anyone help me with this matter. Thanks.
How to do a Mass Search on all reports?
Hello, I have several forms that ask for the same field. Example my License Holder form, Mail Box form and Subscriber form all ask for a "Name". I created a page so I can have all of my reports together but how can I do a mass search where everyone with the same name will pop up in EVERY report I have instead of individually looking through all of them?
Passing JSON via webhooks
Hello, I am trying to set up a webhook for Mandrill, and it requires passing a jSON argument. I've placed the JSON in the parameter in user defined format section. The issue is that Zoho is encompassing the jSON in quotes when sending the post request, which is causing the parameter in question to not be read as an array. Here is what I have entered in the parameter in user defined format section: parameter name: message Description: {"from_email":"test@senderemail.com", "to":[{"email":"test@receivingemail.com"}],
Can't receive e-mails from COMODO SSL
Hi everyone, i just bought an ssl for my site. But i can't receive any e-mails from them. My account is working good. Just can't mails from comodo ssl. Registrar says, we're sending u the code but ur mail host blocks "comodo". What should i do?
¿Qué ideas tienes para gestionar mejor la nueva GDPR con ZOHO?
Frente a la nueva GDPR (antigua LOPD) hay mil pequeñas acciones que ebemos hacer todas las empresas, todas son "imprescindibles" y todas cuentan. Yo por ejemplo voy a compartir de debatir sobre algunas ideas en los meetups de ZOHO de este mes por España. Os dejo aquí las fechas: ¿Cómo os estáis adaptando vosotros? Madrid 24/04 https://www.meetup.com/es/Zoho-Madrid-Usergroup/events/248891703/ Barcelona 25/04 https://www.meetup.com/es/zoho-barcelona-user-group/events/248891881/ Valencia 26/04 https://www.meetup.com/es/Zoho-Valencia-User-Group/events/248892057/
Automation Requirement - Possible?
Hi there, I have a very particular requirement amongst our potential use of Zoho CRM and I would like to find out if the desired functionality and behaviour is possible and if it is, how I would go about it. Here is the requirement: Step 1 - Update Contact with specialist data from external API Upon the creation of a new Contact, populate custom fields with response from third party API (using Contact ZIP field as API GET query parameter) I have experimented and achieved this functionality via Zapier.
Ability to collapse a post
Hi, The ability to collapse a post (which contains a photo, video,...) is not available? This is so useful and mainstream, I cannot believe it's not implemented in Zoho Cliq! It's not even an idea it's a must-have! Thanks PS: Would also be nice to be able to react to posts with an emoticon (but this is less important)
Modules Field Types
HI. Is it possible to change the field type in a module (specifically Accounts module)? I want to change from single select to multi-select. If not, could you suggest how to go about this? Any help is appreciated. Many thanks. Phani
I can send emails but can not receive it. Please help with the set up
Hello, I have recently tried to set up zohomail with my domain. I can send email from my email but I can not receive it. Please guide me how to finish the set up. so that I can also start receiving the email. My email is contact@eazybreezybox.com and I am trying to connect it to my shopify store. Please help some one. Thank you
Tip #7 - Scrum settings
In Zoho Sprints, right after you create a project, by default you can start only one sprint at a time and once the sprint starts you will not be able to add or move work items to it. To overcome this limitation, we have introduced "Scrum Settings" to help you with two things: Add new work items or move existing work items from the backlog to your active sprint on board. Start multiple sprints at the same time. (You can start only 5 sprints in parallel). Say, you run a big team and you've got multiple
Mail for Desktop: No support for two-factor authentication?
Attempting to log into the new Zoho Mail Desktop app does not work for accounts with two-factor authentication enabled. Instead of logging in after entering the login details, it jumps back to the login form without any error message.
How do I delete a zoho mail account?
How do I delete a zoho mail account?
Publish Manual to the World
Manual, is great feature in Zoho Connect. But how can we publish it to the whole world (like we do in Zoho Docs)?
Unusable Section
Hey Guys, I have an issue with a section under Settings> Sections. It is named Hidden_Application_Page _Section. It is greyed out and does not have the usual Edit, Show/Hide and Delete buttons. I can move Forms or Reports into the box but cannot take anything out of the box. I searched the Web for awhile but couldn't find anything to help. Thanks, Kevin
Softfail SPF record
Hello, We get a SPF-record softfail for our email address. Our SPF-record is: v=spf1 ip4:85.214.251.111 ip4:95.211.124.155 ip4:5.200.2.44 ip4:5.200.2.43 include:zoho.eu ~all Despite of "include:zoho.eu ~all" we still get the softfail. It says: does not designate 135.84.80.197 as permitted sender How come we get this softfail for this ip address and how can we solve this? Do we have to add this ip to the SPF-record or is there another solution? Hopefully we can fix this. Thanks in advance.
Resource Allocation Chart - Why Are Some Hours Missing?
When looking at the resource allocation chart: Appears that the work hours on some tasks a) are not included on the labels and b) not counted towards the total hours for the day. I can't figure out why some are working and some are not. I have attached the following: - Screen shot of resource allocation chart where some tasks are showing work hours and some are not - Screen shot of a task that is working - Screen shot of a task that is not working Can anyone help me figure this out?
Auto populating 2 rows in subform
Hello everyone. I have subform with 'Product' lookup field (products are in Products form). I need to auto populate 2 of those products (e.g. packaging, shipping) on add on load - those 2 are everytime there. Any ideas how do the code should look like ? Thanks in advance...
Option to set a public sending name for a group
If I created a group named Sales i.e. sales@mycompany.com when an email is sent to someone the display name in their email client is Sales. If the group name is My Company Sales, it makes it inconvenient for internal use as every group look the same as they would all be prefixed with My Company, e,g My Company Accounts, My Company Sales etc. It would be nice if there was an option to set the email display name for emails sent internally separately from emails sent externally, or even just an option
Synch is active between CRM Contacts and Campaigns, but not synching
I set up the synch from the campaigns module to synch the CRM contacts with a list. It shows the synch as active, but imports are empty. It isn't synching.
Cannot change integration with CRM
Our Zoho Recruits integration with CRM is pointing to an old account that is not valid anymore. As a consequence the syncs are not working anymore. I cannot find how to change it. Cannot delete the existing integration to create a new one, and cannot add the new, correct account. Please see the screenshots attached. How can I fix this? Tks
Client user see option for Gantt Chart under Reports tab but can not see the chart
As the Project user I can see the Gantt Chart report but the client user on the same project only see the option for Gantt Chart on the Reports TAB but clciking it does nothing yieding no report. This client user has been assigned to the external projects tasks as a user and can view Task lists etc
Champ : Statut Poste à pourvoir
Pouvoir mettre ''État fermé'' à certains nouveaux statuts que l'on crée. Par exemple, nous avons créé le statut ''Annulé'' et le statut ''Comblé par client''. Toutefois, quand on veut associer un candidat à un nouveau poste, les postes qui ont le statut ''Annulé'' ou ''Comblé par client'' apparaissent, au contraire de ceux ''Filled''.
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